Problem with push mail on orange.....

[bjornlj]

Hi all,

We've tested direct-push to our exchange servers from a number or JasJars.

When we use Vodafone UK or T-Mobile UK, all is well, the device adjusts the ping frequence and ends up at around 30 minutes for both providers and all is well....

However with Orange, it stays at 480 seconds (the lowest default), after the timeout the device always logs PING FAILED.

We've noticed that Orange uses 3 different gateways on their GPRS network, when a connection is idle for approx 2 minutes it changes randomly to another gateway, when the Exchange box tries to send the packet back using the http(s)-keep alive the connection between the gateway and the device is lost, hence, the keep alive won't be returned, effectively rendering push-mail useless on orange.

They have confirmed to us that they do this to load balance their gateways and seem to have no plan to rectify this.

It's ironic since they advertise the new C600 rom on their homepage stating: "Get push mail now!" when it will only work for the first 2 minutes of each ping cycle.

Anyone else noticed this problem?

Cheers,

Tobey

[madcapmagician]

I don't know if this is why it's not working for you but I just rang Orange to inquire where the push e-mail settings were and was told that it is currently on trial and only those users that received an MMS message inviting them to the trial can actually use it.

[Taz69]

I only received a SPV M5000 on Wednesday but ended talking to Orange Yesterday. Apparently they are having teething problems with the push email and it will be about another week before the push mail service is offered.

Even so I have now got push mail working with the standard settings by selecting Orange GPRS Internet as my connection instead of leaving it on Auto pick and using the 'Always on GPRS' registry hack.

I had already tweaked ISA & Exchange timeouts but push mail didn't start working until after applying the registry hack which I found from here.



They say talking to yourself is a sign of insanity, how about emailing yourself through out the day ??? :shock: