touch screen not working

[nealshouse]

the exec's touch screen has stopped working ie not accepting any input via pen finger fist or other...
took it into the o2 store who would like to send away for up to a month under its limited warranty.
is it quicker to send it direct or how should i play it?
its my main phone and i also use/d it for tomtom and i have not quite managed to get that working without screen input...
if its direct has anyone got an address?

thanks...

neal

[fluffcat1]

o2's XDA helpline number should be in your limited warranty statement booklet you got with the phone. In case you didn't file it away safely it's 0808 100 3427 :D

Richard

[nealshouse]

i have visited the shop and i am not happy with the outlook, i would like it repaired quicker i thought it would be quicker to post it on direct as o2 would just get me to take it in then they will post it on..

[themez2004]

I have a similar problem. The battery life on my exec is crap. It runs down like 25% at night when it is switched off. I went into the o2 store and they wanted to take the battery away for testing which would take like 28 days. In the meantime they wouldnt supply me with a replacement phone as I hold onto my phone and only hand in the battery. I thought it would be simple to get a replacement. I was wrong.