Can't remove/install programs!

[GekoCH]

Hello

Yesterday i tried to remove a program on my Qtek9000. But in the add/remove program, where
all installed programs are listed, was nothing! It was empty!
Then I tried to connect to the Computer but without success! An error Message appeared, "Can't
synchronize, please reconnect an try again!"
I can't even install a new program!

Please help me!

Geko

[cktlcmd]

Turn OFF your firewalls then connect your Universal via USB again.

[GekoCH]

hmm, Doesn't work.
Any other ideas?

[daddyfok]

I am having similar problems. I have a list of installed programs in the uninstall list. However, whenever I install new softwares, they are not shown in the uninstall list, thus I cannot uninstall any new softwares. Anyone knows what happens?

[matt1971]

I am having similar problems. I have a list of installed programs in the uninstall list. However, whenever I install new softwares, they are not shown in the uninstall list, thus I cannot uninstall any new softwares. Anyone knows what happens?

...your not using phoneAlarm are you?

This is a documented issue with a previous version and is fixed in the latest release.


Matt

[srmz]

Yes PhoneAlarm is an issue and does prevent installed programs to show up in the list of installed programs. If you cannot live without PhoneAlarm (Like Myself) then you have two options:

You can install SKTools. The uninstallation utility in SKTools will still show the list of installed programs even if it is not shown in the generic Windows utility.

The other option involves changing the registry. You will need a registry editor like Resco. The procedure is as follows:

1) go to..

HKEY_LOCAL_MACHINE\Security\AppInstall\

2) Select the application directory that is not showing up in the list

3) change the DWORD Role data from 40 to 24

4) Now the application will show up in the list.

Hope this works for you

Regards

[daddyfok]

srmz you are great !!!! It works and I can uninstall programs now.

I have never installed PhoneAlarm, and I forget starting from when this problem appears.

Also thanks matt1971 for rasing the possible reason leading to the problem. You guys are great !!

[Rabangus]

I now have the same problem - I can't install programs (get a message saying installation was unsuccseful), and when I try to remove programs there are none at all in the list.

All I've done today is install sbp Weather.

All programs work fine, but I also can't change Today Theme - it seems to be stuck on default.

Anyone able to help?

Cheers
Rowan

[anthoj]

yes I have the exact same issue...this post is about not being able to sync, install, or uninstall anything....while srmz's post was informational, it didn't help those of us who has this problem...

please can anyone help? I really don't want to have to hard-reset my phone

Thanks

Anthony

[niketkumar]

U shld try M$ As 4.5 version sometimes it happens dat ur device doesn't show u the complete list of prog. installed but with Async it will show u ,from which u can uninstall the prog u want to.