WM5 -> disappearing mail accounts

[_TB_TB_]

Hello...
I've upgraded my BA to AtrZ's WM5 port and there is a problem with it (as with Ivan's; I did not test Tuma yet...): the mail accounts (regular e-mail ones, user-defined) DISAPPEAR whenever I perform a soft-reset of my BA. Disappear->they are no longer available in the Messaging app. When I try to re-create those accounts I get an error message that account with specified name already exist (thus the problem is in not storing the config data in the registry; the data is stored somewhere - \cemail.vol propably).

Another problem is the disappearing username and password for GPRS accounts - sometimes (after any system crash) the username and password for ALL my GPRS accounts are blank..........

Any idea? :(

[Tuatara]

Hello...
I've upgraded my BA to AtrZ's WM5 port and there is a problem with it (as with Ivan's; I did not test Tuma yet...): the mail accounts (regular e-mail ones, user-defined) DISAPPEAR whenever I perform a soft-reset of my BA. Disappear->they are no longer available in the Messaging app. When I try to re-create those accounts I get an error message that account with specified name already exist (thus the problem is in not storing the config data in the registry; the data is stored somewhere - \cemail.vol propably).

Another problem is the disappearing username and password for GPRS accounts - sometimes (after any system crash) the username and password for ALL my GPRS accounts are blank..........

Any idea? :(

I'm now of the opinion that there are a few problems with the Database implementation on WM5, as this appears to be a common problem - especially on the prior versions of the filesystem on the BA.

I don't believe that there is much which can be done about this, as the corruption is within the database itself, and not within the registry or other easily editable elements. At present we don't have any application (I'm aware of!) which permits us to edit the contents of the databases on WM5.

The only suggestion I can make is to try and rename the cemail.vol file, and then do a soft-reset to force it to be rebuilt. If necessary you could try and replace the system .vol files attached below to see if the account is created in one of those. As always, backup early, backup often.

*** HAS ANYONE HAD THIS PROBLEM USING TuMa v1.3 ON THEIR BLUE ANGEL TO DATE??? ***

This is a VERY important question, as if nobody has experienced this issue on that particular version, then I will REVERT the filesystem design back to that TuMa v1.3 implementation, instead of trying to improve anything on the performance.

History:

TuMa v1.3 was a COMPLETE redesign of the filesystem and driver configuration from the GROUND UP. The design goal I followed was for MAXIMUM RELIABILITY, not for performance. This is also why OLD applications such as Repart_DOC will NOT work with TuMa v1.3.

TuMa v1.4 changed this, and went for MAXIMUM PERFORMANCE instead. This now obviously has had a number of EVIL implications, and seems to result in data corruption and problems.

Can anyone reading this please post their experiences!??!

[raymondu999]

Can anyone reading this please post their experiences!??!

Actually, durng my experience of using TuMa1.3, these kinds of things never happened. I have yet to test 1.4,when suddenly it was retired :oops:

[_TB_TB_]

Hello...
The \cemail.vol cannot be replaced/renamed/copied/accessed :(

The problem was so far 'fixed' by hard-reset, creating the accounts, soft-resetting the device, and proceeding with further device configuration.

The accounts exist after a regular soft reset (using power-down-for-15secs-and-hit-the-reset). i did not try the 'crashreboot' yet (softreset button without pwrdown).

I'll use my BA for a while and try to precisely find where the problem is...
Thank you...

[efjay]

Tuatara, I never experienced the error with email disappearing UNLESS my phone battery ran out and I did not soft reset when the "R None" was displayed during boot. I have also not had any problems with GPRS settings disappearing.

[_TB_TB_]

efjay is right - my battery died out today due to WiFi usage (yes, the accounts are lost, together with the passwords).

How to replace the vol files?

[Tuatara]

efjay is right - my battery died out today due to WiFi usage (yes, the accounts are lost, together with the passwords).

How to replace the vol files?

Hmmm ... not sure. I haven't had either of my BA's working 'long enough' to test things (one is on TuMa v1.5-alpha test, and the other is my 27th AKU2 'brick'). And I'm sure not going to replace the .vol files on my Himalaya (main phone) right now. It may actually not be possible to do so, since the applications (running in the background) are locking portions of the files.

The fact that the accounts are lost when the battery dies is a VERY interesting one! This alludes to something not being stored in FLASH, but something remaining in VOLATILE storage!!! This would be a VERY nasty bug - but one which has been present in all prior versions of WM5 for BA (and/or other devices).

I'll try and see what this could be ... maybe there is a file which is being stored incorrectly in a path/location which is NOT being written back to Flash (i.e. in the repl_filters or otherwise).

[_TB_TB_]

The .vol files can be backed up and restored by Spb Backup. Since the accounts are ok (at least for now) I did not try to restore the VOL files;)

[efjay]

Tuatara, the disappearing email accounts has been around since the first wM5 rom was released and I also have read it has happened to a few people with Universals (probably early rom versions). So I dont think its something that is restricted to the TuMa series of roms. As i said it only seems to happen when the "R None" message appears when booting, normally when the battery has drained.

[foxtrot2]

experienced this problem too. what happened was i turned off Radio and changed battery(low battery) when rebooted R : None showed and my e-mail accounts were wiped out. when i turned on radio again and rebooted mail accounts are gone for good.

Have tried the Press Power for 15 seconds + hit reset still unable to get accounts.

What gives?

[efjay]

experienced this problem too. what happened was i turned off Radio and changed battery(low battery) when rebooted R : None showed and my e-mail accounts were wiped out. when i turned on radio again and rebooted mail accounts are gone for good.

Have tried the Press Power for 15 seconds + hit reset still unable to get accounts.

What gives?

You have to soft reset using the reset hole immediately you see the "R None" message when booting or else the email accounts will be gone and cant be recovered.

[Tuatara]

You have to soft reset using the reset hole immediately you see the "R None" message when booting or else the email accounts will be gone and cant be recovered.

Now this is the kind of information which MUST BE WIKI'D so that everyone knows about this. I had no idea this was the case!

I'll see what could be the cause of this (if I can). But it might well be impossible to fix, since it's happening in the BOOT LOADER portion, and not in the main line OS code. Maybe a portion of the device flash is being overwritten with error logging code or something else, causing this issue?

[foxtrot2]

experienced this problem too. what happened was i turned off Radio and changed battery(low battery) when rebooted R : None showed and my e-mail accounts were wiped out. when i turned on radio again and rebooted mail accounts are gone for good.

Have tried the Press Power for 15 seconds + hit reset still unable to get accounts.

What gives?

You have to soft reset using the reset hole immediately you see the "R None" message when booting or else the email accounts will be gone and cant be recovered.

Thanks efjay will give it a try :)

[pkiddie]

Hi,

This bug around the cemail.vol database seems to be happening on my Vario II as well. To cause it to happen I created a dummy IMAP account using the EmailWiz package included on the phone, and after it had been set up immediately soft reset the phone. Now, on looking at the Messaging window the email account has dissapeared and whats more, my email storage is full, so I can't add another account (guess it must still be allocated within the cemail.vol).

http://www.modaco.com/index.php?showtopic=244014&st=140

Details the problem fully. I guess currently there is no way of being able to manipulate this .vol file aside from hard resetting the device and setting up e-mail accounts again?

Cheers,
Paul

[arnarn911]

is there any way to recover or delete the hidden email account? or maybe to reset the messaging part? this is a very nasty bug.

[anilkaparthi]

is there any way to recover or delete the hidden email account? or maybe to reset the messaging part? this is a very nasty bug.

There is a way, but it is not easy. I created a cab file to install all my pop3 email accounts and GPRS settings. I use this to install my gprs setups and email accounts after hard reset. In this case i just reinstall this cab and all my setups and email accounts are back.

[S J Varden]

>There is a way, but it is not easy. I created a cab file to install all my pop3 email accounts and GPRS settings. I use this to install my gprs setups and email accounts after hard reset. In this case i just reinstall this cab and all my setups and email accounts are back.

Hi,

Please can you tell me how to create this kind of cab file as I have the same problem and can't create any new mail accounts.

Thanks, Steve

[anilkaparthi]

>There is a way, but it is not easy. I created a cab file to install all my pop3 email accounts and GPRS settings. I use this to install my gprs setups and email accounts after hard reset. In this case i just reinstall this cab and all my setups and email accounts are back.

Hi,

Please can you tell me how to create this kind of cab file as I have the same problem and can't create any new mail accounts.

Thanks, Steve

I modified one of the wm2003 setup cab file. I added following lines to ce_entries.xml and creted new cab file.

<characteristic type="EMAIL2">
<characteristic type="{462EA2C0-E054-4f47-BDE2-A95B2F222E69}">
<parm name="SERVICENAME" value="Yahoo"/>
<parm name="SERVICETYPE" value="POP3"/>
<parm name="INSERVER" value="pop.mail.yahoo.com"/>
<parm name="OUTSERVER" value="smtp.mail.yahoo.com:587"/>
<parm name="DWNDAY" value="3"/>
<parm name="AUTHREQUIRED" value="1"/>
<parm name="RETRIEVE" value="3000"/>
<parm name="AUTHNAME" value="user_name"/>
<parm name="AUTHSECRET" value=""/>
<parm name="DOMAIN" value=""/>
<parm name="REPLYADDR" value="user_name@yahoo.com"/>
<parm name="NAME" value="Name"/>
</characteristic>
</characteristic>

Let me know if you any more details.

[anilkaparthi]

If anyone is intrested I can post a sample cab file. All you need is a wince cab manager or any software to modify ce_entries.xml file

[arnarn911]

If anyone is intrested I can post a sample cab file. All you need is a wince cab manager or any software to modify ce_entries.xml file

can you create a cab file that will delete all hidden imap accounts? I don't know how to modify xml or make cab files. also, please post your sample cab file. thanks!

[grayme]

If anyone is intrested I can post a sample cab file. All you need is a wince cab manager or any software to modify ce_entries.xml file

Hi

As a complete noobie I'm very interested please!

This is a really annoying bug so any way to fix it would be appreciated.

Thanks

g

[reo]

Hi

Download a solution to unhide your missing accounts. try it out and please post your results.
U must load the file onto your handset then execute.

this is not a permananet solution, it just recovers your account everytime they go missing, so keep it on your handset.

after downloading remember to rename to .exe

********************************* thats the last time i take the time to help out with loading on my site to help people

Ridi

[kinmont]

Please post your sample and are there any free wince cab manager clones out there . i would love any help. Thank you

[anilkaparthi]

Great find my friend. I tried this tool, works fine. Only drawback is when you recover your account. It removes incoming and outgoing server details. And for yahoo account you have to specify port number and you can not set the port number after creating the account. Only way you can get it to work is delete the account and re-create it with proper port numbers. Even though this is a great tool, I am sticking to my method, I don't have to spend any extra time. I already have my setup cab file is created and working fine for past couple of months.

Thanks for sharing info and the tool.

[grayme]

Hi

Download a solution to unhide your missing accounts. try it out and please post your results.
U must load the file onto your handset then execute.

this is not a permananet solution, it just recovers your account everytime they go missing, so keep it on your handset.

after downloading remember to rename to .exe

www.cpu.za.net/mailAccountRepair.exe.txt

Ridi

I get that this is not a valid Pocket PCV application, what am I missing?

anilkaparthi, I'd appreciate you posting that sample cab please.

Thanks

Graham

[reo]

Did u rename to .exe first and then load it on your PPC ?

Ridi

[anilkaparthi]

I get that this is not a valid Pocket PCV application, what am I missing?

anilkaparthi, I'd appreciate you posting that sample cab please.

Thanks

Graham

I posted complete procedure in another thread

Check Here (http://forum.xda-developers.com/showthread.php?t=296444)

[grayme]

Did u rename to .exe first and then load it on your PPC ?

I did, but it just wouldn't work. No matter, I found it elsewhere and it worked then. :)

I posted complete procedure in another thread

Check Here (http://forum.xda-developers.com/showthread.php?t=296444)

Thanks, I would have missed that as I don't surf the forums, I just tend to follow the same few on a certain ROM. :)

[nicolas.mauri]

Hi,

Perhaps you can simply download the original .exe file from http://nicolasmauri.blogspot.com/

And then you will have the latest version.

Note that this piece of software is free, so there is no reason to download a .exe.txt file from a strange web site ...

[reo]

hi

just so you no i tried to help out by loading it on my website for easy download cause i did not have your website, i recieved this from another helpful member, i renamed to .txt to avoid the file getting blocked.

i dont appreciate your comments above. you were not here when the people needed it... i was here to help, go ahead and look at the file and see if anything is changed ?

reo

[grayme]

Hi,

Perhaps you can simply download the original .exe file from http://nicolasmauri.blogspot.com/

And then you will have the latest version.

Note that this piece of software is free, so there is no reason to download a .exe.txt file from a strange web site ...

I got it from there thanks; it does what it says it does.

However, the method from anilkaparthi also restores all the pop/smtp details too so I just use that now.

BTW, that 'strange web site' is ours and we are very fond of it... ;)

[nicolas.mauri]

..........

[reo]

like was mentioned, the file was not downloaded from you site, it was offered by another user to me, i just loaded it so people can find it.

i agree that it should have mentioned u so u can get the glory for it but i had no idea if it worked and that u made it.
u should actually take the time to think of other possibilities n not not jump to the conclusion that some1 is trying to get credit for ur work...

reo

[grayme]

In fact the method from anilkaparthi is just the same as mine: it corrects the config part of the mail store using the EMAIL2 config.
With anilkaparthi's method you can directly correct in/out server and password, so it's better.
After that, yes, I don't think it's fair to distribute a free tools without a link (not even a mention) from where it comes from.

Maybe your site would be better linking to anilkaparthi's method?