Active Sync problem with brand new MDA CompactII

[njcoussell]

Somebody please help me!! I today got my new MDA Compact II. Have started it up and loaded active sync.

Whenever I connect it to the computer ActiveSync only gets as far as "Retrieving Settings"

No other Syncing takes place, however I can see the device in "My Computer" on my laptop.

I cant be doing anything wrong, its not as if i'm a newbie and have never used Active Sync before.

Anyone else encountered this problem?

I'm getting really frustrated, can anyone shed some light on this before it gets launched out the window?

[hanmin]

You can try a few thing

(1) Remove the partnership of your device. E.g. File -> Delete Mobile device. It reconnect your phone it should ask you to set up a new partnership

(2) Remove the partnership, uninstall your active sync, reboot your system and reinstall your active sync

btw, the mobile device on your My Computer is there after you installed the activesync, doesn't mean much.

[rhedgehog]

I expect it is the same problem as i see 50-60 times a day at work

Firewalls!

Sygate corporate firewall will not work until you do the MTU size hack.

On other firewalls, (McAfee, Sygate personal, etc) they dont always shut down when you disable them, they actually just hiode from you.

Check the MS site and make sure you have DEFINITELY added all the processes and ports to your firewall.

on the off chance it is not a firewall,
As it is now a TCP/IP connection with WM5, just cos your wm2003 device works, doesn't mean you've done everything right.
Try turning off any pop up blockers etc and check you only have the standard three protocols (at most, you should get away with only TCP/IP) enabled on the network connection that activesync creates. any other strange protocols can cause problems in communication.

[lutzs]

What version of ActiveSync are you using? You tested the 4.2 Preview?