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View Full Version : OTA Push Email Activesync issues

viclee888
10-05-2006, 09:09 AM
I've search and searched to find a solution to my recent activesync over gprs woes.

For a few weeks, it was working like magic and I could sync all my data to my exchange server over GPRS. Then suddenly, last night it stopped working. Completely. Gave error code 0x80004005.

So far, I've been able to figure this out.

If I hard reset my device, it all works fine again. Strange.

If I hard reset my device yet restore my information/programs (using sprite backup) it doesn't work.

Now, get this. If I uncheck "Email" in my sync options, it works fine. I can sync wirelessly my contacts, calendar, etc. If I include email, however, then it doesn't work and gives me that same error code.

Any ideas? I don't want to hard reset and start completely new (ie., not use my backup to restore programs and settings).

Any help greatly appreciated!
ceebz
10-05-2006, 09:21 AM
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1093619&l=en&langid=1&c=us&cs=19&s=dhs
jcleek
11-05-2006, 02:17 PM
From ceebz's link:

Problem could be caused by a specific folder or item on the device. The problem persists unless you delete the item or items, which can be difficult to identify. Usually a new sync relationship syncs successfully.

That is VERY true. It could be as simple as a single email in your inbox. Try this:

1) Make a sub-folder under your inbox
2) Move all mail to that sub-folder
3) Try to resync your mail

Did it work? I bet it did. Then that proves the problem is one or more emails in your inbox. It is up to you to figure out which one, but I would focus on one that came in the day sync stopped working.
viclee888
12-05-2006, 08:24 PM
Nope, guess that didn't work-- i deleted all the items for last 3 months from in box, still no go =(

I thought it wouldn't help anyways since it will let me sync IF i hard reset and do not restore anything at all before syncing.
IBreakThings
13-05-2006, 12:27 AM
Nope, guess that didn't work-- i deleted all the items for last 3 months from in box, still no go =(

I thought it wouldn't help anyways since it will let me sync IF i hard reset and do not restore anything at all before syncing.

Are u trying to sync your Sent Items folder? I had the same problem and after searching for almost 2 days, I discovered that that was what was causing my problem. After changing my sync properties, all was working well.