Activesync and Exchange server

[oliver1]

I have an O2 XDA mini S.
I have spent about 12 hours trying to configure it, and am having a complete nightmare. Am completly stuck and hoping someone can help me.
I have put in all the settings on the XDA and told it to sync with our exchange server. The device connects and you can see it syncronising eg Calander 6/6, emails 60/60.
So it all looks like it is working I then go into my outlook email folder on the device and all my folders are there but they're all empty. I have altered the syncronisation options so it syncronise all my folders for the last 3 days, but still nothing.
Strangely if I create a calander appointment on the XDA it does get syncronised back to the calendar on the exchange server. The same if I send an e-mail, the e-mail does get sent and ends up on my exchange servers sent items.
So basically anything created on the XDA gets synced back to the exchange server, but anything created on the exchange server does not get synced across to the XDA. Even though when you connect it looks like it does.
We are using Exchange 2003 SP2, and ActiveSync Version 4.1.
Any help would be very much appreciated as we have bought 5 of these XDA's for all the top brass at my company and they are breathing down my neck asking when they are going to be set up.

[Whitefiver]

Hi,

I'm sure you have already checked, but are the folders set to synchronise within Outlook on the device.

Menu/Tools/Manage Folders and put a cross in the appropriate boxes.

Apologies if you had already done this.

Regards,

White.

[oliver1]

Thanks for the reply and yes I have already done that.
To clarify some of my earlier statements I am trying to do this wirelessly using GPRS, but to rule out any firewall problems (we use ISA 2004), I have plugged the device into my PC using a USB connection I have then changed the server address to the local address and the same thing happens.
The only slightly odd thing I'm doing is using an HTTP connection as I can't get the certificates to be accepted on the device for an HTTPS connection.

[Whitefiver]

Duplicate post deleted,

Sorry.

Regards,

White.

[cmairhof]

Try this link

http://www.msexchange.org/tutorials/Exchange-2003-Mobile-Messaging-Part1-Microsoft-DirectPush-technology.html


for me it works fine so I will try to help... but lets try the link first.

[oliver1]

Have checked through our configuration with regard to the above link and everything is fine.
I just don't understand as the XDA appears to connect okay, and seem to be uploading from the server, it can also send things back to the server. It just doesn't actually recive anything.
It's so frustrating eg it will say reciving 0/61 e-mails it will then go to 61/61, eg like it has dowloaded them, but when you look nothing is there. It must be talking to the server though as it knows how many e-mails there are.

[db on cbr100xx]

..............but I gave up with our exchange server !! 8-(

I, too, couldn't get past the certificate error.

Really pi**es me off !! Yet I can lie in bed @ home and VPN onto the server desktop via my XDA and my home WiFi switch/router and read my emails via the server's IE via the company intranet.....<shrug>

I HATE MS sooooooooooooooooo much !!

Enough redundant posting already !! 8-)

[oliver1]

I agree it's crazy about the certificates, it's just bizarre that it doesn't give you the option to accept the certificate anyway. As I'm stuck with using HTTP now which is obviously not very secure. Well I would be stuck using HTTP if I could get it to work, but as posted before it just doesn't.
So stuck with dowloading my e-mails using IMAP, and syncing my calandar using a usb cable, which is not ideal.

Anyway once again any insight or help would be great.

[fatchester]

http://support.microsoft.com/kb/817379/en-us

Method 2 is what I've had to do to my exchange server to get anything working.

[oliver1]

Have already made the changes discussed in the article, as before I did that it was erroring out, now it appears to dowload the e-mails but nothing happens.

[Halfhoff]

I needed this info!

[db on cbr100xx]

....................O2 have told me via dataservices support there is a problem with self-certification - This has come from Microsoft who have said there is an issue.

O2 and MS are working on a fix but no timeframe as yet - a number of users have reported the issue.

Third party certificates are OK apparently - I have tracked down a free source - www.cacert.org but whilst i have got a personal email certificate for my PC I can't get throught the documentation to obtain a certificate for the Exchange server at work. This is because, I think, we don't have a domain that's linked to it - we just VPN to an IP address......if anyone can help work out how to submit a valid certificate request, I'd be very grateful

[db on cbr100xx]

....................O2 have told me via dataservices support there is a problem with self-certification - This has come from Microsoft who have said there is an issue.

o2 and MS are working on a fix but no timeframe as yet - a number of users have reported the issue.

Third party certificates are OK apparently - I have tracked down a free source - www.cacert.org but whilst i have got a personal email certificate for my PC I can't get throught the documentation to obtain a certificate for the Exchange server at work. This is because, I think, we don't have a domain that's linked to it - we just VPN to an IP address......if anyone can help work out how to submit a valid certificate request, I'd be very grateful

[praetorion]

so you are unable to set up the sync between your O2 and the exchange server? or you cant get the HTTPS to work at all?

my colleague is using a QTEK9100 and he managed to get the push mail to work. the sync with exchange server seems to be working. he couldnt get it work before this because exchange server need to have HTTPS enable, so we endup getting a digital cert from a vendor.

so now he is happily getting email push to his qtek. and sync works fine as well. i am yet to get my unit so i cant say much about the setting need to be done but there must be something missing here.

[rbmerlin]

Hi.

I have Exchange 2k3 SP2 using my own certificates, an XDA Mini and XDA Exec with O2 GPRS all using push email fine. No issues with O2, Exchange, Microsoft or anything - it just works!

The only thing I did need to do on the XDA's was to import a copy of my Certificate Servers root certificate.

Have been using this with Exchange push for a couple of weeks and before then used the same setup with XDA IIi's using Exchange Activesync.


Merlin

[rbmerlin]

Hi.

I have Exchange 2k3 SP2 using my own certificates, an XDA Mini and XDA Exec with O2 GPRS all using push email fine. No issues with O2, Exchange, Microsoft or anything - it just works!

The only thing I did need to do on the XDA's was to import a copy of my Certificate Servers root certificate.

Have been using this with Exchange push for a couple of weeks and before then used the same setup with XDA IIi's using Exchange Activesync.


Merlin

[db on cbr100xx]

.............I, too have imported the server certificate but neither I nor O2 could get it to install on mine or their machines.....that's when they told me about the issue..................

It's a valid certificate cos our server works as it should !

The real crazy thing is, I can VPN to our server using my XDA via my home WiFi router, see the server desktop via mstsc and open my exchange mailbox using the company intranet in IE - all on my XDA in my bed !!!

Security ?!!? Pah!!!!

[rbmerlin]

Hi

Which certificate have you imported, the certificate on the exchange server or the ROOT certificate from your Cert Server?

You need the ROOT CERTIFICATE not the Exchange Web Server certificate

Merlin

[db on cbr100xx]

........SBS 2003 SP2 with Exchange Server

The certificate is the only one we have for the server as a whole.............

[rbmerlin]

If you click on the certificate and look at the certification path tag, what does it say...(Can you post a screen shot of it?)

[oliver1]

Ah, thanks for that, have now installed the root certificate, and I can now use ssl, makes no difference though as still having exactly the same problem as before :o(
Anyone know how you report faults to Microsoft?

[praetorion]

have you try reading this
here (http://blogs.msdn.com/jasonlan/archive/2005/11/30/498276.aspx)

[oliver1]

Due to certain other crazyness we had to do a repair esutil /p on our information store, as a bizzare side effect Activesync now works, so can only assume there must have been some starnge corruption.