Any problem using Mail2Web lately?

[FOSA]

Hi,

Just to check anyone facing problem using Mail2Web lately especially this week?

On my side I'm having problem synching my set to Mail2Web

Thanks

[FOSA]

Sorry, I mean using 3G/GPRS?

Thanks

[kashortie]

possibly check yr settings in Active Sync, sometimes the schedule gets mixed up by synciing with yr PC,....btw, is the 'heartbeat' interval with Mail2Web still at 30 seconds, in other words is your phone sending and receiving data every 30 secs ? Mine was getting data 'heartbeats' continuously which was killing my battery and my data usage was 6kb/minute, just for the heartbeat, regardless of my registry settings. I've switched to another exchange server, and it uses 4kb per HOUR, and battery life not affected at all !!!!

[robjae]

I am glad it is not only me. Mine started working again 5 minutes ago, but I don't know if it is something I did, or a host file I made with the ip address in it. I was always able to sync over wifi though. Maybe cingular DNS lost them.

[Gnarfy]

Just to check anyone facing problem using Mail2Web lately especially this week?

Yes, since yesterday no sync via GPRS is possible (o2 Germany).
With wifi via my home cable connection syncing is possible.

When using https://mobile.exchange.mail2web.com in Pocket IE via GPRS I get a certificate warning and after that a login page with a cisco logo, http-connections work fine.
Unfortunately I need a secure connection for active sync :-(

[robjae]

That makes sense, that is what the error code points to. Anyone else up and running? What ever it was, I am glad it is fixed.

[hdubli]

there is a problem.....I confirm...tried syncing with 4 differrent operators..every time got the error message " Sync cannot be com,pleted.Try again Later" :shock:

[urksaddy]

I can't sync via gprs either.

I'm on T-Mobile's network in the USA. I can surf the web via GPRS, but syncing via activesync and mail2web is not working via GPRS. Certificate error, which means its an issue on their end...

It IS working via any WiFi connection though...

[urksaddy]

...wow...

I submitted a trouble ticket at http://services.mail2web.com/About/Contact/

I used "mail2web exchange email" in the subject drop down box.

They replied w/n 10 minutes...!!! Thats better than my Verizon, T-Mobile and Direct TV customer service...and I PAY for those...!

The message:

"Greetings,

Please try doing a hard reboot of your device, by powering your device
off and then on again.

If you are using SSL with your account, please try then turning off your
SSL in your device and sync with the severs, then turn SSL back on and
try to sync again.

If this does not help, please verify that the time and date settings on
your device are correct, as this can also cause an issue when using SSL.

If you continue to experience difficulties syncing your device with your
account, please let me know and I will look in to the issue further.

If you need any further assistance, please do not hesitate to contact
our 24/7 support team at support@mail2web.com.

Thank you for choosing mail2web.com!

Regards,

Marya
Customer Support"

[urksaddy]

...and wow...it worked...!

Try turning OFF the SSL option in your Active Sync Exchange options. Then hit the sync button.

I feel bad, like I should be paying for this...lol...its a rare thing that a CRS over email can INSTANTLY solve a tech issue for me...!

Gotta give em credit for this one...

I am still having an SSL email issue and they are looking into it...but I dont have an issue w/ sending non-ssl email for a few days...

Give it a try...

[urksaddy]

Specific Steps:

Go to your Active Sync Screen, then:

-- Menu
-- Configure Server
-- UN-CHECK the "this server requires an encrypted (SSL) connection" box
-- dismiss the password warning if you get one
-- Next, then re-enter your password (removing the SSL kills your password)
-- Keep hitting "next" then "finish"
-- Hit the "sync" button

This worked for me. I got my full gprs syncing back...

Again, hats off to them...

[chhris]

Doesn't work for me. Do you use GPRS?

[slayn]

Hi, urksaddy

Are you using SSL to synconize? Because, if I swith to Sync without SSL, the active sync shows that the sync couldn't reach the Server and an error code of 80072f78 is given. What server and Domain did you use for the sync without SSL?

thanks in advance.

[robjae]

Mine is working without SSL only, switching it back on does not let it sync.

[CouchPotato]

Doesn't work for me either, because my O2-Wap-Flatrate in Germany needs SSL-Connection!

The MS-Support-Code is 0x80072F17

[taintbad]

possibly check yr settings in Active Sync, sometimes the schedule gets mixed up by synciing with yr PC,....btw, is the 'heartbeat' interval with Mail2Web still at 30 seconds, in other words is your phone sending and receiving data every 30 secs ? Mine was getting data 'heartbeats' continuously which was killing my battery and my data usage was 6kb/minute, just for the heartbeat, regardless of my registry settings. I've switched to another exchange server, and it uses 4kb per HOUR, and battery life not affected at all !!!!

What exchange server did you switch to? always looking for an alternative.

thanks,

[kashortie]

I eventually unwillingly switched from Mail2Web because of the heartbeat interval ( possibly to do with the firewall settings at their server ) the device/server connection was pulsing every 30 secs, using data in ídle'mode and draining my battery. Ï mailed them often and they couldn't/wouldn't resolve it ( but I agree, they always reply fast, !! ) 4Smartphone is an alternative, althought there is a U$ 3.99 per month fee, I calculated it to be cheaper than the "ïdle"data cost per month with Mail2Web. (2kb every 30 secs adds up if you're connected 24/7 !! ) and i'm not on an unlimited plan ! Battery life is also a big issue for me when i'm "on the road". Interesting off topic, for anyone using a non-windows device, push mail is coming to 'normal' mobile phones. Search net for Tricastmedia and/or "Alwayssend" due July 06

[taintbad]

thanks for the info, I keep hoping Mail2web will resolve the heartbeat issue, however they seem happy the way it is.

[zeuzinn]

i have mail2web and got no problems connecting.

HOWEVER, my battery life has decreased dramatically once I started using the service. How do I know the pulse interval?

Also, i really dont know if this is an issue with activesync or with mail2web, but sometimes it takes FOREVER to get an email. Sometimes more than FIVE minutes. this way its even more effective to turn on automatic check every five minutes on outlook. Its really not push at all!

I used to have "chatter mail" on my treo 650, and any account that supports IMAP idle (a LOT of providers support it, many of them free) makes it true push. It would take, on everage, 2 to 6 seconds to receive an email. Now THATS push!

[mwang]

Specific Steps:

Go to your Active Sync Screen, then:

-- Menu
-- Configure Server
-- UN-CHECK the "this server requires an encrypted (SSL) connection" box
-- dismiss the password warning if you get one
-- Next, then re-enter your password (removing the SSL kills your password)
-- Keep hitting "next" then "finish"
-- Hit the "sync" button

This worked for me. I got my full gprs syncing back...

Again, hats off to them...

Thanks your information , when I took off SSL it work fine.

[mwang]

Specific Steps:

Go to your Active Sync Screen, then:

-- Menu
-- Configure Server
-- UN-CHECK the "this server requires an encrypted (SSL) connection" box
-- dismiss the password warning if you get one
-- Next, then re-enter your password (removing the SSL kills your password)
-- Keep hitting "next" then "finish"
-- Hit the "sync" button

This worked for me. I got my full gprs syncing back...

Again, hats off to them...

Thanks your information , when I took off SSL it work fine.

[Gnarfy]

ActiveSync with SSL is working again :-)

[CouchPotato]

Yes! :)
Same functionality as till last friday! :)

[cybiker123]

yes definitely back working again i was getting sick of having to switch between ssl and no ssl when i was connecting it to my pc