Active Sync 4.1 and VPN - PLEASE HELP!!!!!

[ms_guy99]

Hi All,
Same ole Active Sync Error message problems that others have complained about:
"Support Code 85010014"

I am using Active Sync 4.1 and Outlook 2003. I am using my company's laptop so uninstalling/installing Outlook was not an option. I do think the error is appearing b/c I am trying to sync while Outlook is off-line. Common sense says just put it on-line. Tried that! My Outlook will only work online when our VPN is connected but is appears that Active Sync and our VPN are not compatable. Connect device - VPN gets disconnected. Connect VPN - then device is no longer connected. Our VPN is by Nortel. Any suggestions??
HELP!!!!! :cry:

edit: added Active Sync version

[ms_guy99]

bump....I really need help with this one. Without being able to sync with my Outlook it almost makes the device useles.... Thanks.

[duman95]

Hi,

Have you tried moving your storage to your computer? I did it on my corp laptop and I think it was part of the fix for me. I believe it is called remote store if you do a search in help you should find the directions. If not then post back and I will post the ones our it folks set out.

Or perhaps you need the usbswitch.exe program to change the connection to usb serial then it might not knock off your vpn connection.

[ms_guy99]

Ok...so I got it that no one can figure out a solution to this problem. Can someone please suggest some place for me to go? I tried searching Microsofts website for a forum/newsgroup I can post this question to but I came up with nothing. Any suggestions would be really beneficial!!!!

Thanks,

[ktwildchild]

Ok...so I got it that no one can figure out a solution to this problem. Can someone please suggest some place for me to go? I tried searching Microsofts website for a forum/newsgroup I can post this question to but I came up with nothing. Any suggestions would be really beneficial!!!!

Thanks,

How are you connecting your device? Bluetooth,USB, WiFi...? Maybe some more details.

[JonTheNiceGuy]

You shouldn't need to reinstall Outlook. Try the following:

Right Click on "Mailbox - Person Name".
Choose Properties.
Click on Advanced.
Click on Advanced.
Tick "Use Cached Exchange Mode" (make a note of the old setting).
Click on General.
Select "Manually control connection state" (make a note of the old setting).
Tick "Choose the connection type when starting" (make a note of the old setting).
Tick "Connect with the network" (make a note...).

Close the dialogue with "OK", then all other dialogues.

Close Outlook.

Re-open Outlook.

Choose "Connect".

Allow Outlook to synchronise.

Close Outlook.

Re-open Outlook.

Choose "Work Offline".

Disconnect your VPN.

Plug in your phone.

Regards,

Jon "The Nice Guy".

[ms_guy99]

Jon,
Thanks. I just tried that and still got the error message. I followed every strep you wrote, one-by-one!! But the error message still came back up. :?

Also, I am trying to do this via USB. The laptop is not BT capable and I broke the IR window during one of the many drops it suffered from.

Thanks.

[ms_guy99]

ALAS!!! :P A solution has been found. I found the link to the site below in the Microsoft ActiveSync newsgroup.

http://groups.google.com/group/microsoft.public.pocketpc.activesync/msg/7c134690e78923cb

Basically they suggest removing a script blocking of an antivirus program via the Windows Registry Editor.

It worked like a charm. It took a few minutes and I still haven't tested to see if it can be done while Outlook is on-line but I can deal with syncing while it is off-line. :D