Activesync restore

[richardkemp]

Today I lost all the data on my phone.. no problem I thought, I shall do a restore using my backup activesync makes every time i plug my phone in, so all is fine and dandy. When it gets about half way through the restoration, activesync crashes (always at the same point). It is during processing a file called fldr1001dd8.

This means I cannot fully restore my device - very annoying!!

Can anyone help with this... can I make it so it skips errors instead of crashing? Any help at all appreciated!! Device is a Blue Angel, using ActiveSync 4.1

[ianpac]

You want to download a free utility called STGViewer - this utility allows you to examine the contents of the backup file activesync creates so you can identify which data you want restored. If there is a corrupt file then you can decide not to restore that particular one but retrieve everything else.

[richardkemp]

Thankyou so much, I will try that!!

[richardkemp]

OK I have found it, but I cant work out how to delete a file from the archive with it. All it seems able to do is 'copy' files out of the archive :-(

Any tips?

[ianpac]

You cannot delete individual files from the .stg file but the program does allow you to restore selected folders and files. So you can restore Program Files folder all at once - if that works then restore My Documents folder and so on.

You may find that by restoring individually there may not be any corrupt files. But if there are, then you just select everything else except the corrupted file - you can use drag and highlight to speed things up. A little bit tedious but at least you can get all your files back from a bad .stg file.

BTW, the file you mentioned is in Pegasus Databases which are system files

[richardkemp]

Have you used the program yourself Ian? If so could you please help me with the restore folder button.. when I select a folder, then the restore folder option on the menu, nothing happens. This is very frustrating!

Also, when I extract the files from the pegasus database and put them on the phone, the pegasus folder shows in the phone's file manager (obviously, because I just put it there). How do I restore them to the (presumably hidden) folder, where they are meant to be?

I appreciate all help on this matter, all I need back are my contacts, appointments and message data etc, the rest I can start afresh with.

[ianpac]

No I have not used this to restore an entire phone, only to retrieve individual files. It does sound like you will need to start afresh and just use STGViewer to recover personal files from My Documents etc. Most installed programs in Program Files will work fine if restored via STGViewer- there is often no need to actually use an installation program as many programs work as standalone folders.

If you have synced with your PC previously, all your contacts, notes and messages will be in Microsoft Outlook so you can use Activesync to restore these back onto your phone. (assuming you had opted to sync these items)

I would suggest in future that you use Xbackup in the Programs folder to regularly save your contacts/notes data into permanent Storage. I also from time to time make a copy of my .stg file so that I do not need to start anew if my current .stg file is corrupted. Good luck!