TomTom 5.2 crashes to desktop

[SVL]

Hi,

I'm able to run Tomtom 5.2 succesfully on my Qtek 8310, however it crashes out to the desktop very often.
I used to have a Qtek 2020 with Tomtom 3 and had the same problem until I changed the Sandisk SD card 1GB to a Transcend one (faster reading). Could this be the same problem ?
It puzzles me because the Sandisc mini-sd 1GB ran fine om my Motorola MPX 220 smartphone (Windows Mobile 4.2).

Anyone having the same problem ?

[scallywagger]

Yes, I'm having exactly the same problem and have so far been unable to come up with a fix.
I'm using an O2 XDA IQ with a Holux GPSlim236 BT GPS unit, version 5.2 of TomTom Mobile & a 1GB SanDisk mini SD.
Anyone have any pointers for us please?

[scallywagger]

Yes, I'm having exactly the same problem and have so far been unable to come up with a fix.
I'm using an O2 XDA IQ with a Holux GPSlim236 BT GPS unit, version 5.2 of TomTom Mobile & a 1GB SanDisk mini SD.
Anyone have any pointers for us please?

[SVL]

Hello,

I managed to fix the problem by removing some programs from the phones' memory. I installed Clearvue OfficeSuite in the phones' memory and read somewhere in the forums that lack of memory could be a source of problems. I will do some more testing and keep you posted. Anyway I ordered a Transcend 80x 1GB miniSD at a local distributor (Belgium) for 31€, just to make sure.

[scallywagger]

Glad you got it sorted out!
When you say you removed some programs from the phone's memory, do you mean the Storage or Program memory?
At present all the progrms on mine have been installed to the storage card with the exception of a couple of very small utilities and ring tones.
Current memeory data is like this:
Storage memory: 17.95MB
Used: 16.83MB (pim.vol is 7.7MB of this)
Free: 1.06MB
Program Memory: 45.05MB
Used: 24.44MB
Free: 20.61MB
Could the low amount of available storage memory be the problem?
Do you have any other suggestions?

[SVL]

My program memory is about the same, but my storage is much higher, I have about 11MB free. I could be your problem.
Maybe following link could help you redirect your pim.vol (which is outlook I think) to your SD also and help you save storage memory.

www.howardforums.com/showthread.php?t=858861

I'll have another 30 min testdrive this evening from work to my house and see whether it crashes. I worked perfectly yesterday, after removing Clearvue.
Hope this helps you.

[SVL]

Sorry the thread explaining this is here :

http://forum.xda-developers.com/viewtopic.php?t=38719

[gpma]

I have exactly the same problem as described here on my QTEK 8300.
I tried several GPS receivers, and I upgraded my ROM (AKU2), but that didn't change anything.
Based on the previous postings I tried to free up some memory, so I ended up with:
free storage memory: 12.13 MB
free program memory: 22.46 MB

Unfortunately, the problem has not disappeared.
Apparently 12 MB free storage memory is still not enough.

Has anybody been able to identify how much free memory is enough to run Tom Tom Mobile 5.21 on a QTEK 8300?
Has anybody been able to run Tom Tom Mobile 5.21 successfully on a QTEK 8300/8310 at all? Or is that simply impossible?

SVL... you suggested that 11 MB of free memory should be enough.
Was your testdrive successful?
So far I have never been able to use Tom Tom for more than 10 minutes.....

Gerard

[SVL]

Hi,

been away for a few days sorry for the late reply.
To answer your question yes I've been able to use it for over 30 minutes during my testing. I will leave on holiday 31 july by car to France so I'll be able to do some more testing.
My problem got solved by deinstalling Clearvue Officesuite from main memory, using a more recent BENELUX - map and deselecting POI's.
So it could be one of these three or all three together which made it work, I don't know. I don't really need POI's but I will test it out when I receive my Transcend mini-SD card.
Good luck,

SVL

[scallywagger]

Hi all,

I've managed to solve the problem and have successfully used TomTom Mobile 5 on my O2 XDA IQ! I've tested it over a few journeys now and it operates without a hitch.

First of all, I upgraded my MiniSD to a high speed card but this made no difference. I then uninstalled a number of applications (including the Clearview Suite) to try and free up some more memory, with no success. Every time I tried to run TomTom it would crash after just a few seconds.

Next I did a cold reset on the device (Clear Storage) and installed just TomTom on the new high speed memory card and the problem persisted! I started to suspect some fundamental incompatibility with the device and after a little research stumbled across a registry hack which removed the Smartphone application locking. I tried it out on a hunch and presto! TomTom ran flawlessly!

So, here’s what I did in order to get TomTom Mobile 5 working on my O2 XDA IQ:

(i) Used “Checklock.exe” (found at Smartphone.net) to see if my Smartphone was application locked.

(ii) It was, so I used PHM RegEdit, to remove the XDA IQ application locking by making the following registry changes:

(a) HKEY_LOCAL_MACHINE\Security\Policies\Policies\0000 1001 = 2
> Change the value data from “2” to “1”
(b) HKEY_LOCAL_MACHINE\Security\Policies\Policies\0000 1005 = 16
> Change the value data from “16” to “40”
(c) HKEY_LOCAL_MACHINE\Security\Policies\Policies\0000 1017 = 128
> Change the value data from “128” to “144”
(d) HKEY_LOCAL_MACHINE \Security\Policies\Policies
> Add new Dword value: "0000101b" Dword = “1”

(iii) Rebooted XDA IQ.

(iv) Used "Checklock.exe" again to check that the phone was not locked any more.

(v) Inserted my TomTom MiniSD card, TomTom automatically installed OK.

(vi) Made sure I had the “Currentmap.dat” file in the “\My Documents\TomTom” directory of the device and not the storage card.

(vii) Bonded my Holux GPSlim236 Bluetooth GPS receiver with my XDA IQ. During this process I changed the name of the device from the default to “GPS” (apparently the last three characters of the device name must be "GPS" for TomTom to recognise it) and assigned Outbound COM port 6 to it.

(vii) Made sure that the phone was switched on when running TomTom (it doesn’t appear to work if the phone is turned off).

(ix) Used it to navigate to the office and back.

(x) Held a party to celebrate!

Can't believe it was that hard, it almost seems like it's been designed not to work!

Anyway, hope this is useful to you all, please feedback your findings!

SW :P

[gpma]

After the last post from SVL I realized that I had selected some POI's.
I tried to deselect POIs, but TomTom crashed eveytime before I could exit the proram myself, so my changes were not saved...

Finally I restarted my smartphone by shortly disconnecting the battery, and I managed to deselect the POIs and exit TomTom myself.
Result: .... Today I was able to successfully use TomTom Mobile on my QTEK 8300 for more than 40 minutes. That's promising! :D

It means that I do not need the registry tweaks, and that 11 MB of free storage memory seems to be enough to run TomTom Mobile on a QTEK 8300, as long as you don't use the POIs.

I still wonder what is the reason that using the POIs makes TomTom instable on a QTEK 8300. Has anybody ever used TomTom Mobile including selected POis successfully on a QTEK 8300?


I will keep testing TomTom mobile on my QTEK 8300 in the coming weeks.
Would a faster memorycard solve the issue with POIs?
I'm using a standard Kindston Mini SD card of 1 GB at this moment...


Gerard

[pna]

Hi all...I had a magician with the same problem....there were lots of forum comments on it but the best solution people came up with was to remove all the POI's from being viewed on the screen.

You can still navigate to a POI but not have them on the display.

This seemed to fix mine (and a couple of my mates problems) so assume it's same for SP5

Cheers

[gpma]

I have now used TomTom on my QTEK 8300 for a couple of hours.
As long as I do not show the POIs it is perfectly stable.
As soon as I want to see POIs the system crashes (maximum time before crash was 7 minutes, but most of the times it crashes immediately).

Memory does not seem to have an impact. The system worked perfectly with only 7 MB of free storage memory, and 13 MB of free program memory.

so... the conclusion is simple.... the POIs are causing the problem.

Now the interesting question is: what can I do to make the system stable even with the POIs ?
Or is that simply impossible?

[apesbum]

had same problem with xda2i found this fix

it could possibly work for yours

http://www.johnsreviews.com/howtos/o2xda2itomtomworkaround.html

[stesa]

POIs need be washed

http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=15715&whichpage=2

with this

http://www.tomtom.com/support/ce/support/ov2/ov2tools.zip

[ST16]

I am trying to change the registry settings on my XDA IQ to remove the application locking so things like Tom Tom can run freely as suggested by SVL/scallywagger but when I use PHM Reg Edit it simply states 'access denied' when I try to change a registry value.

Can anybody help me with this please? I am currently TomTom less and getting lost regularly!

[soloman]

I managed to solve this problem by copying the "TomTom" Directory containing the exe and all dll's to "program files/TomTom" on the phone's internal memory (keeping the map files on the storage card).

I assume that it can access the files faster of the internal memory and thats why its not crashing anymore.

Although my 1gig card is meant to be fast (Sandisk UltraII mini)! im just glad its working and Im not getting lost or having to reboot mid-journey.

[heurli]

At ST16:

Try this link for accessing the registry. It worked on my 8310:
http://www.modaco.com/index.php?showtopic=240179

[mUte]

Only slightly related but I was able to use Scallywagger's registry hack to app unlock my IQ. This then enabled me to install a self signed certficate for our email server thus allowing push email! :)

I spent 1 hour on the phone to O2 trying to sort this! :mad:

Thanks again Scallywagger!

[jay05]

copy tomtom to the mcard then put mcard in the phone then start the cab files from the phone had to do this xda mini hope this might help

[jeegnesh]

So can anyone verify moving the tomtom folder to the phone program files solves the freezing problem ?

I installed tomtom mobile 5.2 on my HTC Mteor and after about 15 or 20 minutes the phone crashes, would really like to get this working.

[jeegnesh]

moving tomtom folder does not help still crashes. in fact the voices would not work, i moved those to program files also that made the voices work, however does not prevent the crashes.

Hide POI seems more promising, need to test on a longer journey.

If anyone solved the problem please do let me know.