Does XDA EXEC has warranty?

[Nachogy]

Hi, I live in the US, and I bought a XDA EXEC from england less than a month. However, this device is just too fragile, the screen has crack, and the battery charging port broke,too. I wonder if I can claim another phone or not? Please assist me if anybody knows what to do. I will be appretiate!

[AlanJC]

If you send it back to England, then yes, they will cover it if you can prove the damage was caused by normal use, but it will be your responsibility to pay return shipping.

You must be subjecting it to some serious abuse to have that amount of damage though, so I am unsure they will cover it. I know 5 people with these, and apart from some scuff marks, I don't see how you can crack it, or break sockets unless you drop it onto hard surfaces, and don't take care when plugging things in.

[Nachogy]

yes,about the touch screen...it crack by itself, I also don't know why? I just put it in my pocket, when I take it out, it has a long crack across the screen. Is it because my pocket is too tight? About the charging port, yes, when I was charging my EXEC, my dogs run through the wires and hook it, so the device drom to the floor,about 40cm height. Eventhough there is carpet on the floor, the charging port still broke...
In my case, do you think that I am still able to claim warranty?
Thanks for your reply

[jaceuk]

yer sounds like your pocket was too taut(ditch the leather chaps lol),
well you have to treat them as you wud a laptop not as you wud a cheap nokia
warranty well thats covers there faults,so youd be hard pressed to claim imo on those damages
maybe take out an insurance then claim?
or your home insurerance

either way its a pain in the ass mate,if it was me id post it to a mate and insured
use a pic with no damage for prior sending then get your pal to post it back insured and you claim the damage was done in transit maybe

[Nachogy]

hmm...claim for insurance..? That is a good idea...but I don't think that I can buy any insurance here....Thanks for your advice anyway :D

[jaceuk]

i meant as you have no insurance cover on the device try using postal insurance,
mail it somewere and claim the damage was done in transit,claiming on postal insurance

[Nachogy]

hahaha,you are just so great and smart!!!! How smart is the idea! I will try!

[jaceuk]

worked for me mate
post it from your work to your home,with insurance
get a pic of a similar phone on superb condtion and then a pic of your broken one upon arrival
claim it was done dsuring transit and claim

say it was left at work or a mates house and hence they had to post it to you.
i have a uk tmob exec in silver,if thats the same colour as yours id happlit take and email pics for a before posting picture