Acapulco Rolf
23-07-2006, 11:17 PM
I have an HTC Universal (O2 XDA Exec).
I've had the phone since the end of March and got it as new from an O2 store here in the UK and it has functioned as expected
I upgraded to the latest ROM using the ROM upgrade from the O2 UK website pretty much as soon as the ROM was published online and the phone has performed well.
ROM Version 1.30.107 WWE
ROM date 04/11/06
Radio version 1.09.00
Protocol version 42.42.p8
For the last two weeks however I have been experiencing an intermittent problem. I've had the problem occur maybe 4 times in two weeks
Occasionally I will dial a phone number and get a connection as expected. The person I am calling can hear me as expected but I only hear silence on the line. This will happen for many numbers that I try. I will then try a different number and I can then suddenly make a succesful call. Incidentally, if I try calling from another phone I can get through OK, so it's clear it's a problem on the phone and not the network
The problem is intermittent.
I took the phone to an O2 shop last weekend and they tried to make a call on the phone. They called their own store number and found the problem as I described above.
The problem does not always manifest itself so it's difficult to demonstrate it repeatedly.
Has anyone come up against this and are there any DIY fixes?
I've sent an email to HTC through their online support portal. I'm planning on giving their customer support desk a call if I do'nt get a response.
Many thanks
I've had the phone since the end of March and got it as new from an O2 store here in the UK and it has functioned as expected
I upgraded to the latest ROM using the ROM upgrade from the O2 UK website pretty much as soon as the ROM was published online and the phone has performed well.
ROM Version 1.30.107 WWE
ROM date 04/11/06
Radio version 1.09.00
Protocol version 42.42.p8
For the last two weeks however I have been experiencing an intermittent problem. I've had the problem occur maybe 4 times in two weeks
Occasionally I will dial a phone number and get a connection as expected. The person I am calling can hear me as expected but I only hear silence on the line. This will happen for many numbers that I try. I will then try a different number and I can then suddenly make a succesful call. Incidentally, if I try calling from another phone I can get through OK, so it's clear it's a problem on the phone and not the network
The problem is intermittent.
I took the phone to an O2 shop last weekend and they tried to make a call on the phone. They called their own store number and found the problem as I described above.
The problem does not always manifest itself so it's difficult to demonstrate it repeatedly.
Has anyone come up against this and are there any DIY fixes?
I've sent an email to HTC through their online support portal. I'm planning on giving their customer support desk a call if I do'nt get a response.
Many thanks