VPN driving me crazy...

[fishkake]

OK, I don't knkow what else to try here, hence the post!

I'm trying to get my XDA exec (Universal?) to connect to my work VPN. I've entered all the details exactly the same as they are on my laptop (which works) and yet when I try to connect, I get an error message saying "VPN Server problems. Verify your username and password, and try again. If the problem persists, turn the device off and try again." This message appears instantly, as though it is not even trying, and my GPRS connection terminates, without an error message, without a warning. What I think is happening is that as soon as I ask to activate the VPN, it disconnects the GPRS, and then the VPN won't work because of that. Which seems rather stupid.

I've tried rebooting, I've tried changing every setting in the VPN connection, I've tested the GPRS connection by visiting websites, I don't know what I can possibly be missing. Any advice would be greatly appreciated.

This has absolutely killed my faith in this device. It stops synchronising my mail at least once a day, without warning, it has crashed in the past, destroying mails I was writing at the time, and I find it generally unreliable, unfriendly and considerably less useful than a BlackBerry. Sorry, but I had to say that, I'm tearing my hair out here...

[xfaethorx]

im not sure if you can do VPN over GPRS you may require a wifi connection for that.

[fishkake]

Hello faethor, fancy meeting you here!

I know on the XDA IIs it worked over GPRS, so it would surprise me if it didn't on the Exec, but perhaps you're right...

I don't care any more, fed up with the damn thing for today...

[RubioPete]

This is possible, but there are various possible problems.

It could be something as basic as you need to add your company web-site in the 'exceptions' list (Start, Setting. Connection (tab), Connections (icon) advanced, exceptions). e.g *.companyname.co.uk.

It is worth checking with your IT people if certain IP address ranges are also blocked (e.g. for extra security).

Network tech support are quite rubbish on this, and it took me, my former MD and our IT company several hours to get it sorted last time we tried this!!

The queston is do you need VPN for document view / transfer or is it just for email / contacts on the move (you mentioned Blackberry)?

If your company has MS exchange 2003 the exec sync's straight in using yout outlook web access settings (a tick box also needs to be enabled in the server) or you could use something like www.seven.com which I have had both personally and corporate which works brilliantly.

If it is full VPN you need, I can provide documentation or contact numbers which may help.

[RubioPete]

It may be that your VPN connection needs to be the GPRS settings (and using the APN vpn.o2.co.uk (you said you were using an XDA which is an o2 branded HTC device) and your conx to your server via proxy is your home server details?