Just got phone working the way I want it, NOW ALL SOUND LOST

[NewSPV]

Hello

I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.

I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.

Any ideas or similar problems out there?

[TheBrit]

Hello

I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.

I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.

Any ideas or similar problems out there?
I've had this a couple of times and found that a soft reset will sort it out.

[bjrmd]

I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.

[NewSPV]

Hello

I am really beginning to hate this lousy phone, I have now lost all sound. I picked up the phone to remove some software and noticed I was getting no system sound. So, I opened media player no sound from the music, plugged in headphones and the music was playing. I made a phone call, could speak to and hear the person on the line, I asked them to call me back and nothing.

I have searched the board and found some people saying that the phone sometimes gets stuck in headphone mode, but I was not using the headphones. Anyway I have spent the past 5 minutes inserting, twiddling and removing headphones, but I can not get the sound back, guess it must be hardware failure.

Any ideas or similar problems out there?
I've had this a couple of times and found that a soft reset will sort it out.

Paul, how long did you have your phone from Orange when it first happened?

I have had mine around 1 month now, I have 'Soft Reset' and 'Hard Reset' but the problem is still there. Did you get yours directly from Orange or a dealer, have you spoken to either?

I am going to call the dealer tommorrow and try to get them to send a swap out, this is an obvious defect if it has died in a month.


I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.

Yes resetting does not seem to work, try to get a swap out if you can, I am going to try tommorrow, it has to be a manufacturing fault.

[NewSPV]

I have similar problem--it seems to be the connection to the speaker/ringer. I can get some sound by tapping the top of the case. The small speaker for the earpiece is not affected. Tried resetting anyway to no avail. Will probably send back for repair soon. I am keeping it on vibrate now.

I think you are right, it does appear to be a connection fault. I started media player tapped near the speaker a few times and got a second or two of music then it died again, it gives stuttering sound when tapped.

[sertian]

My Dopod 818 Pro unfortunately also has the same problem. Anyone have any advise on the best way to reach Dopod? I am living in NY and I bought the phone in Wanchai. I tried emailing them, but there has been no response. Thanks in advance.

[NewSPV]

Hi

Just sent my phone back for a new one, Orange confirmed it was a hardware fault and said I was entitled to a replacement phone. Seems that this is a known issue with the Prophet. They would not say though if it was just part of a bad batch, or generally bad manufacturing. I guess we will see when your phones begin to fail.

[TheBrit]

Paul, how long did you have your phone from Orange when it first happened?
Hi,

It happens now and then - not more than around one a month. Not a hardware fault in my case just windows doing its occasional bug thing.

Hi

Just sent my phone back for a new one, Orange confirmed it was a hardware fault and said I was entitled to a replacement phone. Seems that this is a known issue with the Prophet. They would not say though if it was just part of a bad batch, or generally bad manufacturing. I guess we will see when your phones begin to fail.

I reckon it's probably a bad batch. I got mine just after they came out and hardware wise it's been fine.