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mask2011
20th September 2006, 03:00 PM
I'm experiencing a weird problem with an O2 Atom Pure device.. Some weeks ago the device started acting weird: sound suddenly not working anymore.. So, we handed it in at the service center and just a few days back we received the handphone, all clean and working again..

So, back home, we connect the device to the PC to do a sync, and all we get is "USB Device Not Recognized". When checking the Device Manager, the USB device will show as "Unknown Device".. I've tried reinstalling ActiveSync, do a hard reset of the device, soft reset of the device, removing the "Unknown Device", rebooting and then trying again.. All without it doing any good..

Does anyone have any thoughts left? I'm lost.. I thought Atom didnt need any device drivers.. Well, my personal one at least doesnt ;) Thanks in advance!

Ps: other devices are sync'ing fine..

mask2011
23rd September 2006, 09:43 AM
Nobody any idea or suggestions?

homer285
24th September 2006, 05:41 AM
Nobody any idea or suggestions?make sure you're connected directly to USB and not via a hub, check for latest USB drivers, check your Antivirus is not blocking, download latest version activesync (4.5), check that the com port is available on PC.