Treo 700W & BlackBerry Connect.

[Lil0ne]

Is there anyway that I can get BlackBerry Connect to install on my 700W. My company is moving away from exchange, so i will lose my push email. I am in the USA and on verizon so the 750v is out of the question till cingular picks it up or the price for a export comes down.

Thanks - Lil0ne

[fittske]

Is there anyway that I can get BlackBerry Connect to install on my 700W. My company is moving away from exchange, so i will lose my push email. I am in the USA and on verizon so the 750v is out of the question till cingular picks it up or the price for a export comes down.

Thanks - Lil0ne

Here are the install files for the treo 750v:
http://palmone.r3h.net/downloads.palm.com/emea/BBCBISTreo750v.cab

Also here is the link to the manual:
http://euro.palm.com/de/de/support/handbooks/Blackberryconnect_Handbook_en.pdf

Let me know how it works for you.

[Lil0ne]

I have everything installed and I think its gonna work but I just need the Desktop software. I tried to download the one stright from BB but it looks like I need another one.

Its called:: BBC Desktop for Windows Mobile
and the file name is: BBCDesktopTreo750v.Exe

I hope someone can find it.

-- lil0ne.

[bhailey]

Can you take me thru the install? I downloaded the cab file, but do not know what to do next?

I am also on Verizon with a 700w. I had the BIS service when I changed to Treo.

[Lil0ne]

So far this is what I know.

There are 2 things that you need.. the .cab file and the " BBC Desktop For windows mobile "

to install the cab file just copy it to your device / SD card and then " open " it with any file explorer, and it will install just like any other program.

ill update this when I get ahold of the desktop software.

-- Lil0ne.

[brmcguire]

I have everything installed and I think its gonna work but I just need the Desktop software. I tried to download the one stright from BB but it looks like I need another one.

Its called:: BBC Desktop for Windows Mobile
and the file name is: BBCDesktopTreo750v.Exe

I hope someone can find it.

-- lil0ne.

http://euro.palm.com/de/de/products/blackberryconnect/getit.html

[brmcguire]

I have setup the BB Connect on my Treo 750v (on Cingular) and everything seemed to install correctly. I was able to provision to my corp. BES and receive the IT Policies. However, I only get a partial icon on the Today screen. Rather then seeing 4 Blackberry icon thingys, I get 2. Which tells me I am not completely connected. I see that I have the service books installed (ALP & CMIME). The "Email Setup" button is disabled under the Utility tab. I have done all the obvious. Selected "Register Now", etc.

I also have the BB Connect plan on Cingular. I previously had a Blackberry Pearl and a Nokia E62 w/ BB Connect. Nothing changed on my account.

Any ideas?

[Lil0ne]

right now im getting the " you account is not provised correctly " or something to that effect. I think its telling me somthing on the BES server is not setup correctly. If anyone has any experience with that please, tell me how to setup my account. I am a IT admin, but this is my 1st time dealing with BB stuff.

-- Sal

[brmcguire]

Looking at the BB Connect manual, the status icon I am getting is that it's in the process of connecting. I never get to the full BB Connect icon on my Today screen.

http://euro.palm.com/de/de/support/handbooks/Blackberryconnect_Handbook_en.pdf

[brmcguire]

right now im getting the " you account is not provised correctly " or something to that effect. I think its telling me somthing on the BES server is not setup correctly. If anyone has any experience with that please, tell me how to setup my account. I am a IT admin, but this is my 1st time dealing with BB stuff.
-- Sal


Are you able to connect to the BB Connect Desktop software and sync the calendar, etc.?-- Sal

I can. I have all the service books installed and the IT Policies downloaded to my device. I am able to see "Connection Available" within the BB Connect software on the Treo. I was able to provision my Treo to the BES and was able to sync using the handset syncing method in the BB Connect setup process.

[brmcguire]

right now im getting the " you account is not provised correctly " or something to that effect. I think its telling me somthing on the BES server is not setup correctly. If anyone has any experience with that please, tell me how to setup my account. I am a IT admin, but this is my 1st time dealing with BB stuff.

-- Sal

Make sure you do not have any other Blackberry software installed (i.e. Blackberry Desktop Manager). I had an issue before with that.

[bhailey]

I am getting the same provision error. I cannot connect to the BB desktop at all.

[brmcguire]

I am getting the same provision error. I cannot connect to the BB desktop at all.

make sure you do not have other BB software installed.

[brmcguire]

I think I know why I am not getting connected. When I spoke to the data support folks, they had me having the Nokia E62 w/ BB Connect on my account. There was no way for me to change the device using the Cingular BB portal. It did not recognize my device (probably because its Vodapone/unlocked). I wonder if they can override the PIN/IMEI number on there side.

[bhailey]

How do you get the PIN #? I had one on my BB, but no longer have it.

[brmcguire]

How do you get the PIN #? I had one on my BB, but no longer have it.

The BB Connect Desktop software will provide one. If you connect the treo with the BB Connect desktop software, you will see the PIN.

[bhailey]

I deleted the old desktop software, but still cannot get into the new wm desktop. I get the same provision error.

[brmcguire]

I deleted the old desktop software, but still cannot get into the new wm desktop. I get the same provision error.

What does the exact error say?

[bhailey]

The account is not provisioned properly on the server. Please contact the system administrator.

[Lil0ne]

The account is not provisioned properly on the server. Please contact the system administrator.

I got around that error by adding my exchange account into BES.

Now i can get the desktop software to connect to my phone

-- Lil0ne

[bhailey]

By the way, I get the error after it asks for the profile to use. It defaults to OUTLOOK. Once I click OK, it gives my the error. After I click OK on the error, it closes.

Does it matter if I have the VZW wireless sync installed/running?

[Lil0ne]

the sync software should not matter. I fixed that problem by adding myself to my compaines BES server.

[bhailey]

All I want to do is use the Internet Service, we do not have BES. When I try to add the handheld to the web client service, I will gives me an assigned pin, but will not take device esn.

[bhailey]

I guess the PIN it assigns is the one from my old BB 7250?

[bhailey]

On the 700w, the PIN shows as "Pending"???

[Lil0ne]

its does show pending for the PIN also for me.. but i dont know about the internet side.. I just know thats how i get it to work.

-- Lil0ne.

[bhailey]

I guess you got the PIN to enter into the web client website whenever you started up the desktop software?

[brmcguire]

Were you able to register your PIN & IMEI numbers on the Cingular.com/blackberry service portal?

[bhailey]

Were you able to register your PIN & IMEI numbers on the Cingular.com/blackberry service portal?

I am going to the Verizon Web Client portal. When I go to change handheld, I get a PIN generated, but once I put in the ESN, I get another error telling me it is not compatible.

[brmcguire]

I am going to the Verizon Web Client portal. When I go to change handheld, I get a PIN generated, but once I put in the ESN, I get another error telling me it is not compatible.

Are you using a Treo 700w with the BB Connect software?

[bhailey]

Are you using a Treo 700w with the BB Connect software?

I am certainly trying to. I downloaded both softwares and hoped it would work. I have now blown an entire day trying to figure this out.

[brmcguire]

I am certainly trying to. I downloaded both softwares and hoped it would work. I have now blown an entire day trying to figure this out.

Sorry, I meant is that your setup? Using a Treo 700w on the Verizon network and installing the BB Connect software.

[bhailey]

yes it is. I think if I could get the PIN, I could make it work. Should I call Verizon, or will that just confuse them?

[brmcguire]

yes it is. I think if I could get the PIN, I could make it work. Should I call Verizon, or will that just confuse them?

I would call and make sure you get their data/treo/blackberry support guys. The normal CS/first line of support won't have an idea. I know Verizon has this. You will need to ask for them once you reach someone in CS.

I am curious if Verizon can accept your PIN from BB Connect.

[brmcguire]

Works!! Cingular had messed up my plan without me knowing. They had me on the MediaNet plan when I asked for BB Connect. Whos knows why.

[bhailey]

I called Verizon yesterday and of course after trying to explain the situation to the first support person, I got someone in the know. I did not get the response I wanted. They cannot give me a PIN number that would function with the phone. It may of been a case of not knowing on both our parts. That leads me to another question, does BB Connect work with Webclient or is it just a BES solution?

Anyway, I still could not get around the provisioning error.:(

[brmcguire]

I called Verizon yesterday and of course after trying to explain the situation to the first support person, I got someone in the know. I did not get the response I wanted. They cannot give me a PIN number that would function with the phone. It may of been a case of not knowing on both our parts. That leads me to another question, does BB Connect work with Webclient or is it just a BES solution?

Anyway, I still could not get around the provisioning error.:(

I have not gotten it to work with Cingular's BIS service. I only have it syncing with my work BES server. Given that Cingular can't register my PIN number, they will obviously not be able to configure my 750 to route emails to it.

[red.jimbo]

To those of you who have BB connect working on the 700w with Verizon...(lilOne, are you still monitoring this thread?) Do you have to get a Blackberry Service Plan in order for the service to work on your Blackberry? When I try to start the service, it flashes "no connection" and promptly stops.

bhailey, I believe you and I may be having the same problem. It is my understanding that the Blackberry Desktop Manager will set you PIN when it successfully connects to your BB over the USB sync cable. I am unable to create this connection, because my Blackberry service keeps stopping. My guess is that is why your handheld is still saying your PIN is "pending". Mine too.

Try this. Go to Start>Settings and click on the System tab. Open Blackberry settings and go to the Status tab. Does it say your service is "stopped"? Does it stop again after you click on Restart? I believe that is why the Desktop Manager cannot set your PIN.

As you can tell by my question above, I think the service is not working on the handheld because it has detected that my calling plan is not a Blackberry plan. I guess RIM needs to make all their settlement money somewhere.

[Ice Blade]

Treo 750v here, BB Connect conencts well. However, I only had ONE message get pushed to me, right at the very beginning.

Since then, no messages get pushed to me. BB COnnect connects just fine and plays pretty well (Although I agree with you Brian, UMTS doesn't play well with BB Connect regarding signing on...)

Interestingly, I am still able to SEND messages, look up names, etc. Just no recieve. I tried and tried re-provisioning, no luck. I am still using the vodafone ROM....should I upgrade to the Cingular ROM? Is that what you're working with Brian M?

Thanks! I've been trying to ditch my blackberry for THREE years now. My company is one of the ones that won't change a thing for me (and I'm even an officer.) Lets work together on this!

Your fellow BB Connect frustratee,

Greg

[brent824]

To those of you who have BB connect working on the 700w with Verizon...(lilOne, are you still monitoring this thread?) Do you have to get a Blackberry Service Plan in order for the service to work on your Blackberry? When I try to start the service, it flashes "no connection" and promptly stops.

bhailey, I believe you and I may be having the same problem. It is my understanding that the Blackberry Desktop Manager will set you PIN when it successfully connects to your BB over the USB sync cable. I am unable to create this connection, because my Blackberry service keeps stopping. My guess is that is why your handheld is still saying your PIN is "pending". Mine too.

Try this. Go to Start>Settings and click on the System tab. Open Blackberry settings and go to the Status tab. Does it say your service is "stopped"? Does it stop again after you click on Restart? I believe that is why the Desktop Manager cannot set your PIN.

As you can tell by my question above, I think the service is not working on the handheld because it has detected that my calling plan is not a Blackberry plan. I guess RIM needs to make all their settlement money somewhere.

Jimbo, this is exactly what is happening with my Treo 700wx. Have you discovered a solution?

[red.jimbo]

Nope. No solution. I tried to call Verizon and convince them it was a BlackBerry, but they didn't buy it. They told me, "We are working on a patch to resolve it." If that is true, I will believe it when I see it.

At this point I am resigned to waiting for something official from Verizon, or for someone more enterprising than me to figure it out.

My current theory of the problem is that BB Connect is designed to only work if it can verify that you have authorization to use it. With GSM phones, I suppose it looks on the SIM card. With Verizon I am not sure how it would work. Ultimately, I believe RIM wants anyone to get BB Connect who wants it, provided that they get the monthly fees for the service.

Therefore, we are unable to get it to work. Because, when the BB Connect service running on the phone is unable to obtain that "authorization", it immediately terminates.

[roswell78]

Hello, I'm looking for the BBCDesktopTreo750v.exe I just find the cab for the Treo. Thanks

[red.jimbo]

That should be all you need. Copy the cab to the device and run it on the device.

[roswell78]

That should be all you need. Copy the cab to the device and run it on the device.

Thanks, but we have at office a BES server and it's not possible to make a wireless enterprise activation on a WM5 with BBConnect, only possible with a RIM-hardware. So it's necessary to use the BBC desktop for activate BlackBerry service on the Treo.

[georgedorn]

Thanks, but we have at office a BES server and it's not possible to make a wireless enterprise activation on a WM5 with BBConnect, only possible with a RIM-hardware. So it's necessary to use the BBC desktop for activate BlackBerry service on the Treo.
Here is the BB Desktop Config Tool you need:
http://members.a1.net/updateservice/bb/ActiveSync_BBConnect_Desktop_Setup_2.1.1.18.exe

[roswell78]

Here is the BB Desktop Config Tool you need:
http://members.a1.net/updateservice/bb/ActiveSync_BBConnect_Desktop_Setup_2.1.1.18.exe

Thanks a lot :)

[Nacnud]

Works!! Cingular had messed up my plan without me knowing. They had me on the MediaNet plan when I asked for BB Connect. Whos knows why.

Brian,
I have wasted a couple of days trying to get BBConnect to work (with my corporate BES) on my 750 to no avail. What desktop app and what WinMo app did you use to get this working? I have unsuccessfully tried the 750v apps from Palm's website.

Thanks,
Jon Duncan

[Nacnud]

Nope. No solution. I tried to call Verizon and convince them it was a BlackBerry, but they didn't buy it. They told me, "We are working on a patch to resolve it." If that is true, I will believe it when I see it.

At this point I am resigned to waiting for something official from Verizon, or for someone more enterprising than me to figure it out.

My current theory of the problem is that BB Connect is designed to only work if it can verify that you have authorization to use it. With GSM phones, I suppose it looks on the SIM card. With Verizon I am not sure how it would work. Ultimately, I believe RIM wants anyone to get BB Connect who wants it, provided that they get the monthly fees for the service.

Therefore, we are unable to get it to work. Because, when the BB Connect service running on the phone is unable to obtain that "authorization", it immediately terminates.


red.jimbo,
My understanding...
A PIN is generated in the BBerry Connect Desktop app, not on the phone. The Desktop app needs to connect to your Mail Server first, then it will auto-generate a PIN (assuming you have that option checked). Once the desktop app has a PIN, you can try to sync it with the device. If you aren't getting a PIN in the desktop app, your problem is likely the connection to the mail server... nothing to do with the phone.

Of course, I haven't been able to get mine to work despite this sounding like I know what I'm talking about. I get a PIN, but I can't sync it to my Treo. So take everything I say with a grain of salt :D

[georgedorn]

red.jimbo,
My understanding...
A PIN is generated in the BBerry Connect Desktop app, not on the phone.

Just to clarify how BlackBerry Enterprise works with a connect device like Palm Treo:
The PIN is generated on the phone, not in the BB Connect Desktop Software.
To get a Treo to work with your corporate BES you have to follow these steps:
1) Make sure that your Sim card is provisioned for BlackBerry Enterprise
2) Make sure that your BES administrator has added your user to the BlackBerry Enterprise Server
3) Install the BlackBerry client (a cab from the Palm website) on your Treo and check the box that you want to synchronize your calendar via BlackBerry
4) When the client is active on the Treo the PIN is generated and can be seen in the BlackBerry settings on the Treo
5) Now install the BB Desktop Configuration Tool (Link is provided in a previous post) on a PC/laptop which is connected to your corporate network
6) Start the tool and connect the Treo via USB cable.
7) Click connect in the tool.
You will be prompted to generate an encryption key by moving the mouse. Afterwards your calendar entries on the Treo will be deleted and replaced with the calendar entries in Exchange or Lotus Domino.
Your PIN is transmitted to the BES and from now on you get emails and calendar synchronized wirelessly.

[Nacnud]

Just to clarify how BlackBerry Enterprise works with a connect device like Palm Treo:
The PIN is generated on the phone, not in the BB Connect Desktop Software.
To get a Treo to work with your corporate BES you have to follow these steps:
1) Make sure that your Sim card is provisioned for BlackBerry Enterprise
2) Make sure that your BES administrator has added your user to the BlackBerry Enterprise Server
3) Install the BlackBerry client (a cab from the Palm website) on your Treo and check the box that you want to synchronize your calendar via BlackBerry
4) When the client is active on the Treo the PIN is generated and can be seen in the BlackBerry settings on the Treo
5) Now install the BB Desktop Configuration Tool (Link is provided in a previous post) on a PC/laptop which is connected to your corporate network
6) Start the tool and connect the Treo via USB cable.
7) Click connect in the tool.
You will be prompted to generate an encryption key by moving the mouse. Afterwards your calendar entries on the Treo will be deleted and replaced with the calendar entries in Exchange or Lotus Domino.
Your PIN is transmitted to the BES and from now on you get emails and calendar synchronized wirelessly.


Well, as I said... take what I said with a grain of salt.
I assumed what I said earlier was true based on the fact that I get a PIN in the desktop software, but can't get a PIN on the device (it just says "Pending" under the Identity tab on the the device). As a matter of fact, no matter what I try, I cannot get the device to register, connect or anything.

If I try to "Restart" it (under Status tab on Device) it comes back and says "Not Connected" and then "Stopped".

If I click "Register Now" (under Utility tab on device) it does nothing (no error or anything).

Under the Services tab, I have nothing listed and have no option to add anything.

If I use the Desktop app, I get a PIN after it connects to my profile/BES server, but when I click "Connect" it comes back with the attached error message.

I've tried both the Treo 750v software and the software attached earlier in this thread and they both come up with the same result.

Anyone have any idea what I can do?

Sincerely,
Frustrated in Atlanta

[georgedorn]

I need some more information to advice here:
Is your SIM card provisioned for BlackBerry? Do you pay a monthly fee to your mobile operator for the BlackBerry service? What' s the version of the BB client on the Treo (you can see that in the BlackBerry menu on the Treo)?

[Nacnud]

I need some more information to advice here:
Is your SIM card provisioned for BlackBerry? Do you pay a monthly fee to your mobile operator for the BlackBerry service? What' s the version of the BB client on the Treo (you can see that in the BlackBerry menu on the Treo)?

Hey, whatever you need if you wanna help...

I first tried signing up for the Unlimited BBerry plan with Cingular then the BBConnect plan (the latter of which is currently on my acct. for $44.99/month) They assured me (over the phone) it provisioned to my SIM both times.

BlackBerry version: 2.1.2.16

[georgedorn]

I don' t know this client, seems that its not the right one for your Treo firmware as you never get a connection to the RIM infrastructure.
I suggest to uninstall the current BB client from your device.
Then install this one:
http://members.a1.net/updateservice/bb/BBConnect_PocketPC_BB_211231.exe
When starting the BB client make sure that no Active Sync or Internet Explorer is active in the background (kill them in the task manager on the Treo by pushing the ok button for a longer time)

[Nacnud]

Thanks, but...
Installed it and unfortunately, same problems. I think this is the same client as the 750v (which I tried previously), but at any rate... still no luck.

I've seen in other forums (treocentral, cingular, etc.) that it seems Cingular has locked down the 750 to prevent it from communicating to any kind of BB server. All of the successes I have seen written up are with the Vodafone 750v's. No indicator that I have found that anyone has gotten it to work on the Cingular 750. I have even hunted around in the registry to see if there was anything obvious. There wasn't.

Unless you (or anyone else) has any other ideas, I'm thinking of just packing it in. I guess Cingular and Microsoft have won this battle!!:mad:

[georgedorn]

I'm using a Vodafone Treo 750 and am not familiar with the Cingular one. Its obvious that your Cingular firmware is not BlackBerry capable. I guess Cingular will release a new 750 firmware which will work. What' s the Cingular support telling about it?

[Nacnud]

they'll happily give me the plan, but they won't support it or offer any suggestions for how to make it work. oh well.

Thanks again for your time and effort,
Jon

[red.jimbo]

Well, as I said... take what I said with a grain of salt.
I assumed what I said earlier was true based on the fact that I get a PIN in the desktop software, but can't get a PIN on the device (it just says "Pending" under the Identity tab on the the device). As a matter of fact, no matter what I try, I cannot get the device to register, connect or anything.

If I try to "Restart" it (under Status tab on Device) it comes back and says "Not Connected" and then "Stopped".

If I click "Register Now" (under Utility tab on device) it does nothing (no error or anything).

Under the Services tab, I have nothing listed and have no option to add anything.

If I use the Desktop app, I get a PIN after it connects to my profile/BES server, but when I click "Connect" it comes back with the attached error message.

I've tried both the Treo 750v software and the software attached earlier in this thread and they both come up with the same result.

Anyone have any idea what I can do?

Sincerely,
Frustrated in Atlanta
Make sure you take note that I was trying to get this to work on a Treo 700W with Verizon. It appears that you are doing this on a 750. Not to make you feel bad, but based on what brmcquire said, it should be possible for you to get your phone to work with BBconnect.

You and I are having a very similar problem. Your description sounds nearly identical to mine. However, I am still under the assumption that my theory is true: I can't get a PIN on my device because BBconnect is unable to verify that it is authorized to run against the provider (Verizon).

GSM devices, like your 750, are entirely different from the 700W in that they use a SIM card. The SIM card must be provisioned (or programmed so to speak) to permit BBconnect to run. It may be that you are not working because your SIM card does not show that you have a BlackBerry plan on your account with your provider. If you pulled your SIM out of a BlackBerry that worked before, then this should NOT be the source of your problem. Otherwise, you will need to contact your provider and persuade them that you want BlackBerry service added to your plan. Just tell them you bought a BlackBerry off of the web and you want to move your SIM card to your new device.

[Nacnud]

Unfortunately, I tried using the SIM from my working BBerry device (that I was trying to replace) and that didn't work either. It seems Cingular has done something somewhere to prevent 750 owners from using BBC. I can only assume Microsoft has gotten to the "nice" people at Palm and made sure it was real difficult to use anything other than MS Direct Push technology.

[myiaross]

Well, as I said... take what I said with a grain of salt.
I assumed what I said earlier was true based on the fact that I get a PIN in the desktop software, but can't get a PIN on the device (it just says "Pending" under the Identity tab on the the device). As a matter of fact, no matter what I try, I cannot get the device to register, connect or anything.

If I try to "Restart" it (under Status tab on Device) it comes back and says "Not Connected" and then "Stopped".

If I click "Register Now" (under Utility tab on device) it does nothing (no error or anything).

Under the Services tab, I have nothing listed and have no option to add anything.

If I use the Desktop app, I get a PIN after it connects to my profile/BES server, but when I click "Connect" it comes back with the attached error message.

I've tried both the Treo 750v software and the software attached earlier in this thread and they both come up with the same result.

Anyone have any idea what I can do?

Sincerely,
Frustrated in Atlanta


-------------------------------------
I shared your feeling totally!!! I have exactly the same problem and has spent 4 days looking for solutions but no luck at all. However, I have found that many posts that have the same problem but none of them seems to be able to solve it. So far I haven't seen any post that said "it is now working".

My PIN is still pending. I even got a new phone from listening to my phone provider Singtel since they did not know what to do so of course hardware problem.....

Anyone did solve this problem?