T-mobile lead times: Whats going on??

[SideBp]

Hi,

Ordered a Vario 2 from a T-mobile store about 4 weeks ago - still out of stock. Tried to order on-line, order was processed successfully but then had a follow up call saying its out of stock.

I really need to get off my current tariff so hope they sort something soon!

Is anyone else in this position/has anyone else managed to obtain a phone in the last month? Any T-Mobile insiders have an idea when your getting some?

Thanks,

Paul

[oac966]

Yeah i have ordered one on monday. Still no news os still waiting. Let us know whey u receive one.

[jtritton]

just to upset u all. i ordered mine online on last tuesday, and got it the next day :) been playing with it ever since. :)

[g00nerz]

Hi there, if it's t-mobile UK you are referring to I ordered mine 12 days ago online and received it the next day. I was told on two occassions when I called them that they were out of stock, but one day I rang they had 500 odd in stock. That is when I rushed my order through online.

This would mean I had mine when your order was waiting. I'd ring them and play hell if I were you.

[SideBp]

Thanks for the tip off g00nerz. I guess there possibly working through a back log of orders, that said, I am not impressed at having to wait a month when other people have got one very quickly - I'm going to give them hell tomorrow!

Many Thanks.

[steverae]

I ordered my vario ii through t-mobile direct from my holiday in spain on monday 8th october and it arrived at my home in the uk the next day.....

these are rushing out of stock so fast, so it you can grab one, get it fast...

[SideBp]

This has really annoyed me - thinking of choosing a different carrier - its ridiculous to wait 4 weeks for a phone - the store hasnt even given me a courtesy call. I know they're in short supply but I've ordered two in the last month and neither has been sent!

Thanks for letting me know the "state of play"

[oac966]

Hi All,

Rang Tmob this morning inquiring the status of my order and apprantly the update is that there are component shortages (did nto say what components) but the long and short of it it that the phone will now not be available until the end of the month !!!

So i guess we will still be waiting a while then !!

[peekbee]

I spoke with T-Mobile yesterday as I was expecting a swap out unit today. It appears that the current batch they have in stock is being held back for quality checking. I had a problem with mine (another replacement received Monday) which indicated that the manufacturer (HTC) has not carried out the vendor specific setup properly (ie keeps asking for a network unlock code). I can only assume other stock units have got the same problem.

PaulB

[mr_Ray]

Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.

Looking bad...

[smarty77]

Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.

Looking bad...

On t-mobile.nl it's stil availlable! (with pop-up: long delivery time)

[gogol]

Forget T-mob NL, I ordered mine on Oct 3, 2006 and no delivery until now.

On t-mobile.nl it's stil availlable! (with pop-up: long delivery time)

[SideBp]

Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.

Looking bad...

I wouldnt worry about that, it disappears and re-appears all the time! When I went to sign up for a web and walk tarriff the other week the only phone it would offer me (and put in the basket!) was a v3 razr - in pink! Phoned customer services and they said that the website was in the process of an overhaul and hence it was in error.

[SideBp]

Tell a lie, just checked my e-mail and its been dispatched -- hoorah! Should be here before 1 tomorrow apparently.

Maybe the MD of T-Mobile reads the Hermes message board?!

[tricky911t]

Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.

Looking bad...

Since T-mobile introduced the new WebnWalk tariffs on Oct 1st 2006, the Vario2 has flown off the shelves becuase the handset doubles as a USB modem for laptops and the WNWPlus is a better package than anything Vodafone or Orange offer with their data cards. This is why I bought one to try out for my company, I know of another company that bought 31 for their sales staff in one hit and more of my customers are doing the same having been pleased with what I've told them already.

T Mobile takes the phone off the website when they sell out which accounts for its dissappearance. I must say though as a business customer the service is fantastic, everytime I have called CS I have got through in under 2 mins usually it takes a few rings once I have got through the menu system to the right department and am very pleased with it. I've got my TT6 installed with my GPS236Slim receiver, can take calls whilst its plugged in to my laptop as a modem and Remote Access (Terminal Server) is usuable even when not in a 3G cell so I'm in heaven and it works on the norfolk broads of all places!!!!!:)

[mr_Ray]

Ah that's not so bad, then. Never having used T-M before I didn't expect that. I would have thought that just marking it as not currently in stock would be a better option that pulling it, but maybe that's just me. :)

I guess I just check the site to see when it reappears, then!

[mr_Ray]

Awesome. I just had a call from T-mobile UK. The Vario 2 is now in stock and I can order one for delivery tomorrow.

I had to check on some things so called back, spoke to someone else, and suddenly they've not been in stock today and won't be available until next week.

Mr. left hand and Mr. right hand need to get talking, I think. :)

[shabba007]

T-mobile told me that they'l have them in stock this week when rang them last week. I've just come off the phone from t-mobile and they've just told me they had no idea when they'l have them in stock and to try next week...... wtf cant they get their act together. I've never known anything like it... if only orange or vodafone matched the web n walk tariff then i'd be off like a shot!!! (i think its ony a matter of time) if anyone from T-Mobile is reading this "this get your act together".

[oac966]

Just rang T Mob again and this time not end of the month but "we have no clue when they will get them in." So my response well for the inconvience are you willing to throw in a free SD card or something else ? Oh No sir we are not allowed to do that. Ok then thanks for your call !!

WTF!! what do they mean no clue. Why accept orders when u know you can fulfill them ??

Anyway just an update for you folks! Dont except the vairo II anytime soon. (I hope i am wrong) !

[smarty77]

Just rang T Mob again and this time not end of the month but "we have no clue when they will get them in." So my response well for the inconvience are you willing to throw in a free SD card or something else ? Oh No sir we are not allowed to do that. Ok then thanks for your call !!

WTF!! what do they mean no clue. Why accept orders when u know you can fulfill them ??

Anyway just an update for you folks! Dont except the vairo II anytime soon. (I hope i am wrong) !

My vario comes tomorrow... I live in The Netherlands.
T-Mobile in the netherlands had also problems with the vario II stock. But after 2 weeks its solved and they do delivery's from monday!

[timbouk]

I ordered mine about 1 month ago from tmobile uk, via the website. the next day I got a call saying out of stock for at least 3 weeks. they asked me if I would rather have a vario 1. you can guesse what I said. anyway I waited and it arrived about 2 weeks ago. all I can say is WOW what a "phone". so usefull, and the web and walk for only 2.50 a month (because of the 5 per month discount) is brilliant. I am on the flext 20 with web and walk. so for 22 a month I get 500 pounds worth of handset, 34 worth of calls/texts and 2Gig of internet! no wonder these are flying off the shelf.

the little quirks are annoying, ie the engaged tone through speaker, no direct access to a pound sign on the keyboard etc. but wow so cool.

oh, reading and repling to this forum on it now through my wifi at home.

[oac966]

Hi All,

Just to let you know rang t mob today and was told that the supplier is having trouble sourcing screens but we might get them by the end of the month. Hopefully this might mean that HTC is attempting to resolve the screen issues. which is good news. On the other hand the likely hood of getting one by the end of the month looks close to zero. but fingers crossed. If anyone has one one of these please let us all knoww so tht we can grab them.

Thanks

[mr_Ray]

Well as much as I never trust a CS person's report of a technical issue (never spoke to noe that got it right yet), considering the reported issues with a considerable portion of the Hermes units' screens out there, that sounds like it actually makes sense.

Either way, I'd rather wait and get a better product that have HTC/T-Mob ship out known crud.

[oac966]

Quick update - Just called T mob and they units are back in stock.. My order was still in line but when i called them they processed it straight through. so now tomorrow i will get my grubby little hands on this device finally !!:D

[mr_Ray]

Strange. Still not on the site, but I've also just ordered one from T-Mob, too, to be delivered tomorrow. Got an email this morning stating that they have 16 in stock.

£90 on Flext20+WNW, which is apparently also discounted £5 per month for the duration of the contract. That surprised me so I asked the guy to verify it - twice - and which puts the total cost over the 18 month contract at £495.

That's the exact retail price of a TyTN at Expansys, but with an 18 month Web n Walk and phone contract thrown in for free!!

Either (a) the guy got it wrong on the permanent £5/month discount, (b) T-Mob are hoping to pull back lots of cash on extra services, or (c) it's just a pretty damn good deal right now.

Either way, I'll see what I get tomorrow/Saturday, and hope that the phone works well and the contract is priced as stated.

[shabba007]

Strange. Still not on the site, but I've also just ordered one from T-Mob, too, to be delivered tomorrow. Got an email this morning stating that they have 16 in stock.

£90 on Flext20+WNW, which is apparently also discounted £5 per month for the duration of the contract. That surprised me so I asked the guy to verify it - twice - and which puts the total cost over the 18 month contract at £495.

That's the exact retail price of a TyTN at Expansys, but with an 18 month Web n Walk and phone contract thrown in for free!!

Either (a) the guy got it wrong on the permanent £5/month discount, (b) T-Mob are hoping to pull back lots of cash on extra services, or (c) it's just a pretty damn good deal right now.

Either way, I'll see what I get tomorrow/Saturday, and hope that the phone works well and the contract is priced as stated.

Their quota must be 16 in stock because thats what they told me when I rang them on the 31st. Arrived today. Likeing it already. Also you'l find that the first 3 moths of web n walk are free mate. so the total cost for 18months will be £472.50 + £5.99 for delivery which they didn't waive for me. That £5 discount is a standard offer they're making so the guy hasnt got it wrong.

[mr_Ray]

Well that's even better then. I could have sworn that I read that the £5 discount was for the first few months. Maybe I rememebr that from before September or mixed it up with the WNW free for 3 months.

Anyway, bottom line is that for anyone wanting to buy one, ignore the website and give them a call. They're in stock.

[SideBp]

The deal I got was Free WebNWalk for 3 months (£7.50 a month saving) and a permanent £5 line rental discount - therefore my Flex 25WnW costs me £20.00 for first three months and £27.50 there after.

Had my phone two weeks now and continuously impressed by it - probably the best phone I've had (and I got pretty comfortable with my C500). The size is spot on, screen is a billions times better than my old m2000 and the build quality feels "germanic":- in fact the M2000 nearly put me off PDA phones for life (poor OS, bad battery life, loss of data under dead battery, frankly crap build quality, poor screen etc.) but the Vario 2 leaves me only to write a recommendation for anyone pondering getting one.

You shouldnt be disapppointed - I waited over a month for mine and it was definetely worth the wait -- hang in there! :)