HELP VODAFONE IS CHARGING ME £900 FOR 2 WEEKS INTERNET USE

[sim_wat]

I need help guys vodafone have contacted me saying that I have downloaded over 400 MB of data on my V1605 since the beginning of October
and that I owe them over £900.00 I mentioned that I haven't done any extra internet access this month than usual. They looked further and say it was email traffic downloaded to me. I have at the start of the month added HTTPMail Provider software to my V1605 which downloads from my hotmail account, I on average receive about 15 emails from this which on average is about 5KB per mail (I rarely download the whole email or attachments which according to HTTPMail providers amount to 720KB total).
I also receive from my works exchange server l about 10 messages per day of approx 1KB per email. I occasionally surf on my PDA

STOP PRESS...I've just checked ip dashboards traffic monitor on my PDA and since I have added HTTPMail on the 4th October over 400mb has been downloaded
has anyone have HTTPMail Provider on their PDA, when I press send/receive does it download the whole account rather than just new messages because that is the only explanation I have.

what do you guys say????.

[MikeChannon]

I need help guys vodafone have contacted me saying that I have downloaded over 400 MB of data on my V1605 since the beginning of October
and that I owe them over £900.00 I mentioned that I haven't done any extra internet access this month than usual. They looked further and say it was email traffic downloaded to me. I have at the start of the month added HTTPMail Provider software to my V1605 which downloads from my hotmail account, I on average receive about 15 emails from this which on average is about 5KB per mail (I rarely download the whole email or attachments which according to HTTPMail providers amount to 720KB total).
I also receive from my works exchange server l about 10 messages per day of approx 1KB per email. I occasionally surf on my PDA

STOP PRESS...I've just checked ip dashboards traffic monitor on my PDA and since I have added HTTPMail on the 4th October over 400mb has been downloaded
has anyone have HTTPMail Provider on their PDA, when I press send/receive does it download the whole account rather than just new messages because that is the only explanation I have.

what do you guys say????.

So far as I'm aware it does not download whole e'mail though I believe you can alter how many kb it does download. I only use mine over WiFi so no charges apply, but what I notice is that if you delete e-mail on PDA it does not delete on server so next send/receive back it will come. Also if your system is set to look every fifteen minutes say, each time it downloads the incoming mail folder so in fact it is replacing the e-mails on your device not just adding any new ones. I stand to be corrected here but if it's doing a fresh download each time and if it's auto checking every fifteen minutes (say) then all those small 5k e-mails will get multiplied up to huge levels and just to get a new copy of ones you've already seen. Whatever the situation, I think I'd be pleading a special case with Voda and asking for managerial discretion.

Be interesting to hear from others.



Mike

[scip01]

My first though when i read this was f*ck me !! I had this same problem, with Vodafone in Italy although for a lot less (EU 80,00) which they said was for wap traffic. I called Vodafone and explained that I had not done any surfing to that extent and they credited my account. Explain your situationto one of their customer services reps, they are helpful in Italy and understanding. If they dont want to hear about it then cancel your account with them and move on to another provider (this works depending how much you spend with them and how long you have been with them)

Anyway good luck.

[Karzi]

not a great help but t mobile is 2000mb for £10ish per month,
maybe voda will waive the charge if you persuade them the device is at fault.

Its not as if bandwidth costs them anything, think about isps