SBE UK I-Mate Repair Center

[thefunkygibbon]

Hi,
has anyone had any dealings with this joke of a company?

i send my phone back to them the other day since their site said it was still under warranty (when it was 10 days over a year old, so presumed that they had some kind of leyway for slightly over a year old stuff)
after being on hold to them this morning for 45 mins i was told that it had been booked in as "out of warranty". now i've not had any contact about this. i was told to email some manager guy there but have had no response about it.

i've now been on hold for nearly an hour and dont seem to be getting anywhere. i just feel rather concerned that i've sent 500quids worth of phone to them to have them ignore my calls/emails and not even tell me about the findings of looking at my phone.

[thefunkygibbon]

anyone? someone must have

[DAVIDTOND]

Hi,

I actually had a problem with my Jasjar as well. I actually rotated the flip on the wrong side :( .
I have been advised by Clubimate to send it to SBE in the UK. I contacted them via their websystem, had my phone collected the next day by TNT.
After a couple of days, I received an email confirming they received it and another one with the price I had to pay to get it fixed.
I called them, paid by credit card and I finally received my phone back 3 days after.
I am quite disguted with the amount I had to pay, but, hey, that was my mistake...:mad:

My experience was obvisouly not happy but not as much as you described....
Did you get it fixed now?

[bilbo_28]

Did you ever get your phone back and how much did they charge?