Qtek 8500 does not get recognized

[esackbauer]

Hello,

a friend of mine got his new Qtek 8500. He first installed the latest ActiveSync 4.2, then connected the Qtek with the provided cable to his notebook. Charging started, as expected.
However, nothing else happens. Device Manager can't find anything new, of course ActiveSync does not find the phone.
Tried already different USB ports, still the same. Charging yes, ActiveSync no.

Am I missing something? Like enabling USB on the phone?

[dennis875]

I had the same issue and was able to correct it by downloading and installng ActiveSync 4.5 Beta - http://www.microsoft.com/windowsmobile/activesync/default.mspx

Hope that works for you also

[jklny]

Hello,

a friend of mine got his new Qtek 8500. He first installed the latest ActiveSync 4.2, then connected the Qtek with the provided cable to his notebook. Charging started, as expected.
However, nothing else happens. Device Manager can't find anything new, of course ActiveSync does not find the phone.
Tried already different USB ports, still the same. Charging yes, ActiveSync no.

Am I missing something? Like enabling USB on the phone?


Make sure all your firewall are off as well...

[ramas0000]

Try to turn off Spyware and Antivirus programs. It helped for me

[dakiro]

Yesterday I got my qtek. I immediately wanted to synch all my contacts, it didn't work however. The phone established only a guest relationship. Reinstall didn't help at all, neiter did a hard reset.

After about 4 hours of looking for a solution I finally found it. Its not mine but taken from
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
- really wonderful guide to active sync problems.

The solution: (a quote)
"Check and see of the registration key at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services and see whether a key named GuestOnly has a value of 1. If it does then change the value to 0 to allow you to setup a partnership."
after that - just one mean digit, it simply worked.
hope it helps anybody in any way :D