MDA Compact II and no sound

[msuk]

All,

I have a MDA Compact II using the latest T-Mobile ROM and experiencing a problem regarding incoming phone calls and text messages notifications. I have set the phone to ring full volume and text messages are assigned to an audio notification. Occasionally when I receive texts/phone calls there is no audio notification even though they are switched on. I am missing quite a few phone calls and the only way to get the audio notification back is to soft rest the phone.

Does anyone know how to get around this?

Thanks
M

[hacksawbob]

Just to say I have exactly the same problem. phone working fine for 3 months then sound only after soft reset, then stops working after a couple of days. i cant attribute it to any event

[Chatty]

U2 have probably a program installed which is eating up sound handles (i.e. not releasing them after usage). A soft-reset releases them of course. So you have to uninstall some 3rd party software to find the nasty one...

[Wobwill]

Hi

Am running a T-Mobile Compact 2 with WM5, also installed is Spb Pocket Plus

I have no audio for any Windows Media Files or for any sounds / notifications e.g. the alarm. I do get audio playback and notifications through wired headphones. The phone will ring and vibrate when called.

2 Soft resets and the removal of an Alert progam unwittingly installed from Skyscape (medical and nursing texts for PDA) have not resolved the issue.

I have been into sounds and notifications and ticked all the relevant boxes. Interestingly in notifications I ticked the box for the device to vibrate when using activesync. It was vibrating but not making any sounds earlier.

One of the seniour guys at Pocketnow.Com has suggested that I have somehow turned down the speaker volume. If so - how do I turn it back up? Trust me when I say that the standard volume display shows volume at full.

Any ideas?

Will.

[Wobwill]

Hi

I've just got back into work tonight and synced with my work PC. When active sync started up the audio came back online. I have no idea why.

Any deas?

Will.

[Wobwill]

Hi,

Last night the audio on my T-Mobile Compact 2 came back online when I was synced with my work computer - great! I even unplugged the USB lead and audio remained. I then resynced and carried on listening to headphones for a few hours while I worked. When I disconnected I found that Audio had died again. I therfore assumed that it was an issue with Activsync 4.1. I deleted the sync relationship on both my device and the PC, did a soft reset and created a new one. Still no audio.

Does anyone have any ideas about what is going on? I am thinking about a hard reset if no one has any thoughts.

Will.

[Wobwill]

Hi,

have just tried calling my deviced from a landline, what i've found is that the device will ring but that I am unable to communicate using it (Can't recieve or send voice) unless I use the wired handsfree kit. Have not tried a bluetooth headset.

Will.

[bairey]

If your PDA works when playing sound files but you cannot hear anything when telephoning, the problem is usually bad contacts on the phone earpiece.
The PDA has 2 speakers, one for sounds and a smaller one for the telephone.
You must open up the animal and clean the contacts on the motherboard.

Hope this helps.

Bob

[beole]

I have the same problem...sound is often working normally, but sometimes it just stops for a few days or longer. It is very annoying to always take the wired headset with you. Soft-resetting does not help in my case. I also have SPB pocket plus installed and a wireless network SDIO card. I could however not find a general rule that makes the sound stop... e.g. installed software or activesync problems.
I read earlier about cleaning up the speakers, but I have no idea how to open up the phone. Suggestions?

[sidd]

It could be the problem from the wired handsfree jack/socket, once you are taking the pin out, the socket is not switching the device speaker functionality back.
The picture attached is for illustration only, and the functionality is to cut all the sounds from the device and through to the hansfree, and once the handsfree is out then to restore the device's original sound system.

Not 100% sure but someone can try to clean the jack without opening the device.
1. Switch-off the device, remove the battery, leave it for 10-15 minutes.
2. spray a minimum quantity of CONTACT CLEANER ( http://www.maplin.co.uk/Module.aspx?ModuleNo=4153&criteria=contact%20cleaner&doy=15m11 )
3. Leave the device again for 10-15 minutes to evaporate any moisture
4. Put back the battery and try now.

GoodLuck
Sidd

[sidd]

Has anyone tried yet??

[mtn_lion]

My beloved Jam suddenly lost sound yesterday, and it does seem to have been caused by a physical failure inside the hands-free socket. I was able to fix the sound by opening up the device, opening the little black box that houses the socket, and tweaking the contacts.

All sound suddenly disappeared except for bluetooth and the wired hands-free earphones. Without using those accessories, there was no phone audio, no sound from speaker (from ANY source), and--interestingly--the mic did not work at all. But calls worked fine through the BT headset, and all sounds from all sources came through the wired earphones when they were plugged in.

This evidence all pointed to the existence of a switch inside the hands-free socket that was stuck, telling the device to send all sound to the wired earphones even when they weren't plugged in. After opening the device and the box that houses the socket, I pried the contacts a bit with a pocket knife, hoping to ensure that when the there's no jack inserted in the socket, the device will know it. Sure enough, after I put things back together, sound is once again functioning properly. Whew!

BTW, the problem started after I took the Jam skiing so I could listen to music. It might even have been caused when the earphone jack was violently pulled out at one point. Anyway, I had already decided not to try that again, because the Jam seems to stop functioning reliably above 9,000 feet.

[Ayyub786]

Hi, I had the same problem as all of you, what i did to fix it was...

1. plug in handsfree
2. pull handsfree ^up^
3. now slowly pull out

This should cure the problem as it cured mine

[polar20]

thousand thanks to Ayyub and mtn_lion. i'm glad i went to page 2 of this topic. now i can invest my time for important projects. the importance of sharing ideas in this world will help evolving each other without having to go through the same paths again. to everyone reading this: it's okay to share your painful steps even though you didnt find a working solution! dont make others do the same mistakes over and over again. support the evolution. it could save your life and millions of others soon or later.

polar20

[polar20]

We have to thank everyone who posted in this topic. Without them, we would mostly still be struggling. Great contribution folks!

[jimlock]

I, too have an t-mobile MDA and have had the same exact sound problem with and and have exchanged two with t-mobile - all three lost sound after a day or two and the only thing that brings it back is a soft reset. I do NOT use a hands free unit pr plug anything into the headphone jack so that's not the problem. T-Mobile claims to know nothing about this problem....

Jim
Littleton, CO

[nocturne.op.15]

well, i was experiencing the same problem when uninstalled "pocket zen phone" application. after uninstall, charmer sometimes lost sound completely and only softreset brings the sound on again. hardreset solved this completely, not using PZP anymore...

[Yanluk]

Hi I have this same problem with my T-Mobila MDA Vario II, it did hapen before to me but i just did hard reset and thath solved the problem, but this time it didn't helped. I allready reflash MDA with 3 different systems and still this same, i was trying to plugin in and out handsfree kit but that didn't help. MDA doesn't have any sound now, only thrue handsfree kit. Is any one have any more ideas what i can do?

[Yanluk]

It unblocked it self after 24 hours lying on the shelf, so still don't know what's couising the problem.