No Internet when connected by USB & ActivSync

[PTM1]

Hi,

I'm wondering if anyone can help solve a problem I have with my UK V1605.

This is a great phone and I am really impressed with it. PIE works great over WiFi, GPRS & 3G. HOWEVER, when I connect the phone to my PC with the USB cable, I am no longer able to access the internet with PIE. I just get an error message, "The page cannot be displayed because the connection was lost. Please try again."

I have tried playing around with the all the settings but still keep getting the error. I can see the wifi symbol at the top keep changing to the USB/Activesync symbol. When I look under the wireless LAN settings I can see the IP address and 'connected to network' but still get the error message in PIE.

This is my first post, and I have looked all over for a solution but not been able to find anything. I will appreciate any advice. Thanks in advance.

[GavinN]

Hi,

Are you connecting at home or in work, the reason I ask is that you might have to setup a proxy on the device (this is not the PC running ActiveSync).

In work I have to add my works proxy under START > SETTINGS > CONNECTIONS > Connections > 'My Work Settings' and look at the proxy.

Also it might be firewall issues, more info here: http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x-firewall.htm

Try these and post your results.

Gav.

[Menneisyys]

1. Is your AS connection a Guest connection, or a full one?

2. try changing your USB connection type; see http://www.pocketpcmag.com/blogs/index.php?blog=3&p=555&more=1&c=1&tb=1&pb=1

[eppyramot]

I had the same problem, then I flashed the rom and I could get internet again, installed some apps and couldnt get internet via USB-activesync.

I fixed it by doing the following in activesync on the PC (not on the PDA):
FILE>CONNECTION SETTINGS>
where it says THIS COMPUTER IS CONNECTED TO:
select THE INTERNET, then OK and I was once again able to connect to internet via USB/Activesync.

[jburnette]

I am running Windows Mobile 5 on an HTC 8525. I have ActiveSync 4.5 installed. For the first three weeks I was able to sync to my device and also surf the net from my device using the desktop pass-through feature. My friend took the device away on a trip for a day and when he brought it back I noticed that the pass-through feature no longer worked. I don't know if he tried to connect to another network and the settings got hosed or if ATT pushed some patch to the phone. Either way, I can still sync and browse files, I just can't get on to the internet. Furthermore, checking the 'allow wireless connections' box in AS->File->Connections Settings seems to do nothing since my wlan is immediately disabled every time I plug the device in to the usb cable. I have tried the following to no avail:

1. Used a different HTC 8525 with the same result
2. Installed ActiveSync on a different machine, no luck
3. Tried the registry edit [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services] "AllowLSP"=dword:00000000
4. Tried using ActiveSync 4.1
5. Played around with the connection settings and network adapter settings on the phone to the point that I have no idea what they were anymore
6. Reset the phone to its defaults, no dice

To test the connection I open IE and try to browse to www.msn.com. The status in the bottom left of the IE window says "Connecting..." then "Locating..." then I wait for a while and I get a pop-up that says "The page cannot be displayed because the connection was lost. Please try again"

My ActiveSync connection settings have usb enabled and 'This computer is connected to The Internet'.

Another strange thing, when I try to open AS->File->Connection Settings it takes about a minute for the Connection Settings dialog to open. What could make it hang?

I really am out of ideas on how to get this thing working again. I am developing an application on the phone that requires internet and bluetooth connetivity. I was remote debugging using VS 2005 and everything was working like a champ. By the way, I am still able to remote debug, so that tcp connection with the device still works...I just can't get out to the internet. My Windows Firewall has ActiveSync in its exception list.

Thanks for your help!

John

[tytnguy]

My ActiveSync connection settings have usb enabled and 'This computer is connected to The Internet'.
John

Change it to Automatic and see if it make an difference



...Connection Settings it takes about a minute for the Connection Settings dialog to open. What could make it hang?
...My Windows Firewall has ActiveSync in its exception list.
John
Try disabling the Firewall and test it.

[jburnette]

Thanks for your reply tytnguy.

I have tried changing it to Automatic (and Work as well) without success. I have also disabled the firewall.

A little more info:

In Settings->Connections->Connections->Advanced->Select Networks I have 'Media Net' chosen for programs to automatically connect to the internet. The proxy settings for Media Net are 'This network connects to the Internet'. I have tried toggling this though it is possible that other settings did not match up with this when I changed it.

In Settings->Connections->Wifi->Configure Network Adapters I have My Network Card Connects to 'The Internet'.

This sure seems like a networking problem to me. I have installed vxUtils to look at the status of my device. Here is the 'info' output:

Current IP

WM_john1
169.254.2.1

Adapters

Cellular Line 2 -

IP Address : 10.19.35.188
Subnet Mask : 255.0.0.0
Default Gateway : 10.19.35.188
Primary DNS : 209.183.48.11
Secondary DNS : 209.183.48.10
Primary WINS : 10.11.12.13
Secondary WINS : 10.11.12.14
DHCP Server :

PPTP1 - PPTP NDISWAN Miniport

IP Address : 0.0.0.0
Subnet Mask :
Default Gateway :
Primary DNS :
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

VMINI1 - Microsoft null Ethernet Miniport Driver

IP Address : 0.0.0.0
Subnet Mask :
Default Gateway :
Primary DNS :
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

VEM - Virtual Ethernet Intermediate Miniport

IP Address : 0.0.0.0
Subnet Mask :
Default Gateway :
Primary DNS :
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

RNDISFN1 - Remote-NDIS Host

IP Address : 169.254.2.1
Subnet Mask : 255.255.255.0
Default Gateway : 169.254.2.2
Primary DNS : 4.2.2.2
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

L2TP1 - L2TP NDISWAN Miniport

IP Address : 0.0.0.0
Subnet Mask :
Default Gateway :
Primary DNS :
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

AsyncMac1 - AsyncMac NDISWAN Miniport

IP Address : 0.0.0.0
Subnet Mask :
Default Gateway :
Primary DNS :
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

NE20001 - NE2000 Compatible Ethernet Driver

IP Address : 0.0.0.0
Subnet Mask :
Default Gateway :
Primary DNS :
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

USB Cable: -

IP Address : 192.168.55.101
Subnet Mask : 255.255.255.0
Default Gateway : 192.168.55.100
Primary DNS : 127.0.0.1
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

WWAN1 -

IP Address :
Subnet Mask :
Default Gateway :
Primary DNS :
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

TIACXWLN1 - IEEE 802.11b/g Compatible Wi-Fi Adapter

IP Address : 10.0.0.152
Subnet Mask : 255.255.255.0
Default Gateway : 10.0.0.1
Primary DNS : 205.171.3.65
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server : 10.0.0.1
Lease Obtained : Fri Aug 17 15:56:38 2007 (GMT)
Lease Expires : Fri Aug 17 17:56:38 2007 (GMT)

BTPAN1 - Bluetooth PAN Driver

IP Address : 192.168.0.1
Subnet Mask : 255.255.255.0
Default Gateway :
Primary DNS :
Secondary DNS :
Primary WINS :
Secondary WINS :
DHCP Server :

Perhaps there is something here that should have an address that doesn't.

Thanks again for your help!

[tytnguy]

1. Used a different HTC 8525 with the same result
2. Installed ActiveSync on a different machine, no luck
3. Tried the registry edit [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services] "AllowLSP"=dword:00000000
4. Tried using ActiveSync 4.1
5. Played around with the connection settings and network adapter settings on the phone to the point that I have no idea what they were anymore
6. Reset the phone to its defaults, no dice

John
Looks like you have already tried everything

You used differnt pcs, different devices
And a hard rest(??)
Logically Since you had problems in every combination, I think you have to think about something which common and present in all combinations. I can say 'It is the way you setup your internet connection'. I do not know what is 'Media Net' but if you had that setting in all your combinations tried. Then that is where you should look for.

I do not know if that is helpfull or not but my two cents!

[Moe5508]

Please see this post by Shlomki. I think he's cracked this problem.
http://forum.xda-developers.com/showthread.php?t=309108&highlight=shlomki

Thanks Shlomki - your solution worked for me!