HTC HERMES (M3100) - fatal crash, PLEASE HELP!

[wotthefok]

Hi,

I recently had a power cut (yes, a lights off power cut!) that killed my PC half wat through installing the Cingular English CWS__001 1.34.502.1 09/21/06 ?? 1.16.00.00 32.53.7018.01H 14955.2.3.0 ROM onto my SPV 3100.

Now SPV 3100 will boot to the ROM I was running prior to the upgrade but I can't use the telephone. I'm also not able to rerun the upgrade as it got far enough through the process to upgrade my bootloader to 1.06 - therefor rendering me unable to load another ROM.

Before the crash I was using the Imate ROM as below and M3100 was sim unlocked and running on o2 3G

i-mate English CDL__001 1.20.305.3 07/21/06 1.20.305.104 1.07.03.10 32.41.7010.02H 14955.2.3.0 1.04

Please help.

Thanks

[silent_killa]

If your device is still working ok as a PDA then hopefully it just screwed up the radio update of your device.
Try reflashing the Radio only

Look Here

http://wiki.xda-developers.com/index.php?pagename=Hermes_ExtractedRadioRoms

Post back with results

Regards

S.K

EDIT: Sorry only works on 1.04 bootloader only. Afraid your gonna have to wait for Pof to come up with a 1.06-1.04 workaround

[wotthefok]

Hi S.K,
Thanks for the info. I have now tried installing the HERM_1.20.31.10_type2_radio_fixed upgrade but unfortunately the radio upgarde crashes also. It all seams to go well, (after using MaUpgradeUt_noID.exe twice) the phone says "Upgrade Radio Stack Please wait" and the progress bar appears on the PC but then after 10 mins I get an ERROR 114: RADIO ROM UPDATE ERROR.

Do you think this might be becuase the last upgarde partly installed bootloader 1.06?

Any other suggestions - I'm desperate to get the hpone on M3100 working again.

Thanks

[pof]

Read here:
http://wiki.xda-developers.com/index.php?pagename=Hermes_UpgradeProblems

Please post USB monitor capture, otherwise can't help u.

[wotthefok]

Hi Pof,

Thanks for the offer, I will sort out the usb software on Monday. Are there specific actions that I should try, obvioosly I will usb monior everthing I do but I want to keep it to the point and not waist yr time trailing through huge log files.

Cheers

[wotthefok]

BTW - I have tried all options of recovery, such as attempting to install the latest radio and trying to install the new rom from an sd card, trying several roms and using imei unlocker - all without any joy.

I think the problem is that I have partially installed radio and bootloader 1.06 so I can't fix the problem.

Thanks again.

[pof]

@wotthefok:
For me is faster to look at the usb log file, then I exactly know why the upgrade fails, otherwise I have to decode it from your feedback and I can't be really sure. Check the "upgrading problems" page on the wiki, if none of the steps there seems to fix your problem, post USB monitor log please.

[wotthefok]

Hi,

I have captured information using usb monitor and attached the zipped log files for your attention.

The first is called USB_monitor_log_Herm_120Radio_twice. This log details attempting to install the HERM_1.20.31.10_type2_radio_fixed upgrade, and running it twice - just in case.

The USB_monitor_log_runing_Cingular_1.34.502_11_uprgra de_twice.zip details attempting to install the RUU_HER_Cingular_1.34.502.1_1.16.00.00_wwe_cws_shi p upgrade, simply using the standard ROMUpgradeUt.exe method. This generates the expected Vendor ID error.

My primary focus is to install the radio upgare or download my bootloader to 1.04. The PDA part of my m3100 does now freeze occasionally but at least functions whereas the phone is completely dead.

Thanks in advance.

[pof]

Please attach capture in *ANSI TEXT FORMAT*, the .lgs file you zipped is totally unuseful :(

Edit -> Export and Save as type "ANSI Text files".

Also make sure you export in "COMPLETE" view, see the wiki for more details.

[wotthefok]

OK, Spot the novice.... I have now created a txt log file that captures activity of me running the 120 Radio upgarde - but only once this time. I still had to zip the file due to it's size. Hope this is OK.

I'll send the other logs within the next couple of hours. Please let me know if the output I have sent so far is acceptable?

Thanks

[pof]

Please let me know if the output I have sent so far is acceptable?

No, it's a "basic" capture, you have to export a "complete" capture:


Start USBMonitor.
File -> New session -> USB Monitor -> Select USB device where your phone is connected -> Check "request view" -> Finish
In the upper part there are two tabs: basic and complete. Click on "Complete".

[wotthefok]

Right, Try again (duh!) OK, I've tried to keep the log files names as self-explanitory as possible... USB_monitor_log_Herm_120Radio_run1.zip is the r20 radio upgrade, 1st run and USB_monitor_log_Herm_120Radio_run2.zip the second run - without disconneting or resetting the device.

USB_monitor_log_runing_Cingular_1.34.502_11_uprgra de_ran_twice.zip is the Cingular upgrade run via the ROMUpgradeUt.exe, again run twice without disconneting the device.

Hope I got it right this time.....Please let me know if there is anything else I can do.

Thanks.

[pof]

This time you got the captures right :)

- You're on bootloader 1.06: You don't have 'rtask' command, you won't be able to do any radio upgrade only.
- Your device is not CID unlocked (Security level=FF, unprivileged)
- The bad flash caused the CID area to corrupt (CID: Wait interpreter timeout)
- When flashing a full ROM you get a CID not allow (255) this is because your corrupted CID doesn't match the CID on the ROM.

The radio part is screwed, you could have fixed this if you where in bootloader 1.04 by flashing a full ROM, but as you are in 1.06 you can't because of CID checking. But you're lucky because the OS ROM is intact and you can boot the OS, you should be able to downgrade to bootloader 1.04 from OS and flash a full ROM after, which will hopefully fix your radio.

Just wait until a solution to downgrade bootloader is available (I'm working on it).

[wotthefok]

Hi,

As I suspected.... Suppose it's not all bad news though - just means that I have to be patient and use my communicator once more. :( Do you know if the guys at IMEI-CHECK have a downgrade solution? Even if it's a pay for option??

I have already got a IMEI-CHECK sim unlock from where I originally got the M3100 unlocked from Orange to work on o2. That said, I have run either unlocker 2 or 3 with the .unl that I know worked I now get

HTC HERMES v3c unlock

Starting communication.........

Checking device..............ERROR

The device you try to unlock is not supported.

Please contact your supplier site.
Device is rebooting

Press any key to quit this application.

I'm currently chatting to the guys at IMEI-CHECK re this problem.

Anything else I can do to assist you in anyway??

Cheers

[pof]

Do you know if the guys at IMEI-CHECK have a downgrade solution? Even if it's a pay for option??

They have it (M3100v3cUnlock.exe), but it will not work on your device because your IMEI is corrupted and their unlocker will not be able to read it and to check/compare with the .unl key file.

[wotthefok]

Hi,

Just a quick update. The guys at MIGsofT LTD have VERY VERY generously said they'll have a look at the problem for me so my phone will be winging it's way to them today.

Thanks for your assistance and helping me be certain of the problem and to better understand the root cause.

Hope this information will prove useful to others.

[wotthefok]

Another quick update...

The guys at IMEI-CHECK (MIGsofT LTD) have rectified problems with my handset and managing to reinstall bootloader 1.04 in the process!!

They also turned my phone around in under three days and only charged me the cost of postage! I had previously been a customer of theirs but it was still a very generous and helpful offer and I would certainly pay for the service than have a duff handset - after all £250 + for a paperweight is rather excessive....

If you're experiencing a problem like mine why not get in touch with them and offer them money to have a look at your handset? No Guarantees but it seemed like my last chance, for a while anyway.

Praise to IMEI-CHECK for a brilliant service - they are King of the day !!