Warranty repair options?

[100thMonkey]

So I got my TyTN via import back in August and I am experiencing several problems a few months later: the keys on the front intermittently cease working, the handset speaker makes small buzzing sounds when connected to a GSM network, and sometimes the screen washes out white.

1) I'd like to contact HTC USA for support options, does anybody have the number?

2) Also, does anybody know if they have an advanced exchnage option where they send you a refurb (after you give them a credit card number) and don't charge the card as long as they receive the defective unit back in two weeks or so?

[CodeSmoke]

The US HTC can not help you, I've already contacted them. You have to send the device to Europe HTC and have the repair done there. They have 2 HTC offices here in Houston TX one is a repair shop and they said they do not have the knowledge or parts to repair the TyTN that I would have to send it to the country from which the phone was purchased. I think this is complete bull. They could get the parts easly and repair or replace my phone, they are just making it harder to get the TyTN fixed hoping you won't bother them. I am having the screen alignment issue and my phone locking ALL THE TIME!!!! but I have not sent it in becuase I can't handle not having my phone for 2 weeks. I sent an email to HTC Europe asking how long and if I could get a replacement since I have been having so many problems and they never responded.

As far as I know they have no lowner or replacemnet program. I suggest you buy a cheap GSM phone and keep it as your back up.

[jcgoldy]

any luck getting your repairs? I am having soe problems and my imei is definitely from UK.

[100thMonkey]

I bought mine from MadMonkeyBoys gadgets and he has been very responsive in providing support. Although I had to wait until I had a new unit to sustain me during tyTN's repair (now I have a Cheetah), David from MMB quickly got me a repair order and I shall send the unit out tomorrow