Random Screen Blackouts

[psargent]

Has anyone else experienced this problem with their P3300?

Unpredictably, the screen on my P3300 will fail to come back on after I have shut the device off with the power button. I know the device is on because the hardware buttons light up when pressed, but the screen appears almost completely dark and won't come back on when tapped. The only way to get the screen back to normal function is to get to the backlight settings and adjust them. This seems to return the device to normal function...until it randomly happens again. I'm seeing this about two or three times a day.

At first, I thought I needed to soft reset - and this worked - I then just went to the backlight settings to modify them and got back normal function for a while. The strange thing was that after the screen issue and the soft reset, my backlight settings for battery power were on "brightest" - and they wern't there before the issue popped up.

Now I have a WA2 shortcut on my top bar that goes to backlight settings. I know approximately where it is on the screen, so when the issue pops up and the screen is pitch dark, I can tap in that general area and get to backlight settings. The screen is still dark, but I can just make out the backlight slider enough to adjust it from there and avoid the soft reset.

So, basically, it seems as though my backlight settings are randomly resetting themselves to the lowest setting every once in a while after power off. Anybody else with an Artemis seeing this? Seems a little similar to the first of the three questions in this thread, but not exactly the same:

http://forum.xda-developers.com/showthread.php?t=281763

Any help or empathy would be appreciated! :)

[Stal-Ker]

I've had that, too. I assume the program for the allocation of the soft keys has a bug. You had to HARD RESET, and dont change the soft keys any more. :-)

[psargent]

I've read some more about this issue and it seems it is a WM5 bug that is seen across devices. I guess I can hope they will address it at some point in a future ROM release. Thanks for the suggestions anyway.

Check this out for more info:

http://www.sbsh.net/forums/index.php?showtopic=12842

[Ahqar]

What you are describing sounds like sleep mode

" Quickly pressing the POWER button turns off the display temporarily and switches your device to sleep mode. Sleep mode suspends your device to a low power state while the display is off in order to save battery power "
(Taken from MDAC3 Manual)

Pressing the power button again should bring it out of Sleep Mode. If it is getting stuck then it is possibly a bug affecting the sleep mode.

[paalkr]

Hi!

Any news on this issue? My phone is acting just like described in this thread (and no, this is not standby/sleep mode)

PK

[Imaginati0n]

This only hapen to me after a soft reset. And the only way i found to "fix" the problem was after every soft reset going to Settings>Backlight move the brightness bar up and down. And after that it never blocks the light again until the next soft reset. Sometimes when connected to usb it blocks too but if you always go to the backlight, befor e the light goes off, and move the bar it wont block anymore...Its not a real solution :( but the only way i found...

[psargent]

This only hapen to me after a soft reset. And the only way i found to "fix" the problem was after every soft reset going to Settings>Backlight move the brightness bar up and down. And after that it never blocks the light again until the next soft reset. Sometimes when connected to usb it blocks too but if you always go to the backlight, befor e the light goes off, and move the bar it wont block anymore...Its not a real solution :( but the only way i found...

Yeah, that is all I am doing too. Hopefully HTC is noticing this problem too and a future ROM release will alleviate the problem. Perhaps a Crossbow upgrade someday???? ;)

[orunner]

I have the same problem. I found out that it happens when PhoneAlarm switches my profile from work to home.

[psargent]

Check this thread out:

http://www.pocketmax.net/smf/index.php?topic=3324.0

As stated above, looks like PhoneAlarm is the culprit. I use it and I would bet that everyone posting in this thread does too. In fact, Bruce from PocketMax has even listed the Artemis Backlight corruption issue as a fixed item in his latest release, v1.57 available here:

http://www.pocketmax.net/phoneAlarm.html

Once you download and install, make sure to go the the backlight % setting in each of your profiles and select "Leave Unchanged". This alleviates the problem. My Artemis no longer goes blank without backlight slider manipulation after a soft reset!!! One less thing to worry about! :)

[rionuj]

I had the same problem ... I try your solution and make a feed back :)

[debully]

I too have had this problem and have PA installed - I'll also apply the solution and report findings . . thanks for sharing.

[paalkr]

Hi!

I installed the PA 1.57 upgrade, but it did not help... But it seems like the backlight settings on the Artemis device is not standard, so I uninstalled Spb GPSR monitor (who has a backlight setting option), and then the problem disappeared.

:-)


PK

[psargent]

Looks like any program you have installed with a backlight setting option needs to be adjusted not to change the backlight settings in order for things to work properly for the time being. I'm sure that software developers will adjust to this new device soon just as PA has. Thanks for the feedback!

[bartito]

hi,
i have PA 1.58 (build 100), and the reminders for missed calls not work properly. the orange led is blinking, but the vibration and the sound are
not played (i have set the alarm reminder to 1 x 5 min x endless)...
please, test and indicate to me if this function works on your artemis...
the reminders for sms works fine.
thank's

[grun]

Pressing the power button again should bring it out of Sleep Mode. If it is getting stuck then it is possibly a bug affecting the sleep mode.
In other forums they have this 'problem' too, and all of these people had SPB Pocket Plus installed. My guess is that it is a backlight setting in that program. You can temporarily get the backlight back on by connecting the phone to the pc through ActiveSync, and change the settings accordingly.
Hard- or softresets shouldn't be necessary to solve this.

[bmod]

@phonealarm users,
you can fix the unserious backlight bug if you are using at least v.1.57 or higher and set all backlight settings (battery and pluged) in used profiles to the option < LEAVE UNCHANGED >

@all
happy new year!

[Insane Devil]

Ok! so i am not alone! :) a couple of times i did face this situation. the screen doesnt come up, but the device is on, and i am able to see a slight silhoute of the icons, very very light. and i have to do a softreset to get it back on.

[Sonnenkind]

@phonealarm users,
you can fix the unserious backlight bug if you are using at least v.1.57 or higher and set all backlight settings (battery and pluged) in used profiles to the option < LEAVE UNCHANGED >

@all
happy new year!

Yep, that´s it! In every app offering different profiles (like PocketZenPhone, PA, etc.) Settings for Backlight (including Minutes to switch off) must be exactly the same in each profile! Maybe <Leave unchanged> will work, too!

[psargent]

@phonealarm users,
you can fix the unserious backlight bug if you are using at least v.1.57 or higher and set all backlight settings (battery and pluged) in used profiles to the option < LEAVE UNCHANGED >

Hey Guys,

We appreciate the posts about Phone Alarm, but if you just read this entire thread before posting you would have seen that this is old news and this issue was resolved in post #9!

Thanks anyway! :)

Oh, and Happy New Year as well!

[bartito]

hi,
please, tell me if pa reminders for sms and missed calls work fine in your p3300.
i have installed spb pocket plus and pa and the reminders for pa not work now.
please, if this combination works for you, explaine your config settings.
thank's

[bmod]

@psargent: you're right sorry...

@bartito: pa reminders works (includes vibration and sound) fine on my artemis
maybe, because i've no pocket+ installed?

[psargent]

@psargent: you're right sorry...

@bartito: pa reminders works (includes vibration and sound) fine on my artemis
maybe, because i've no pocket+ installed?

bmod - No problem, glad someone else is helping with these issues too!

bartito - I have no pa problems either (and also no pocket +)
Looks like your problem is definitely an incompatibility between those programs. I use pocketbreeze 5 and it works seemlessly with pa.

[bartito]

ok. the problem is spb pocket+.
but was te solution for this one: the recurrent alarm reminders for calendar and tasks? (and compatible with pa, also) ??
if possible, i prefer a small application to control the reminders and no a full application that controls the entire calendar (like pocket informant or pocket breeze). exists??
thank's