Reception with S620 Excalibur

[4mynikka]

Okay, I need help, I thought my network was too blame but I think it may be the S620. I've had other phones they've all worked in my basement, but this phone keeps dropping calls.

How do I know if I'm using the right bands; that is 850/1900?

I'm getting sick of dropping calls..... It will show good sig one second and then drop to nothing. I updated my Rom to then one that is posted here and I thought it got better, but it didn't.

Other than the basement thing, the phone is perfect.... but I don't get how my A1200, L2, Vk2000, Treo 650, w810i all worked fine in my basement and not this one, is it the fact that it's a Smartphone?

Any insight is appreciated.... Thanks in Advance.

oh, I'm with Rogers in Canada.

[SecureGSM]

previously some of the HTC smartphone radio firmwares were known to have problem with US GSM frequencies. Namely: HTC Tornado.

could you please post your radio frimware details, please?

[4mynikka]

previously some of the HTC smartphone radio firmwares were known to have problem with US GSM frequencies. Namely: HTC Tornado.

could you please post your radio frimware details, please?

ROM version: 1.11.405.4
Radio version: 4.1.13.28_02.63.90

OS 5.1.342( Build 15097.3.0.1)

Rom update version:
Operator: 5.1.342.15097
Language: " "
Microsoft: " "
Manufacturer: " "

[SecureGSM]

ok, this is most recent ROm as far as I am concerned.

could you please do following:

in device Settings -->phone--> networks:

menu--> select network.

wait for the list to populate. now select the network you are with. confirm.
now change network selection form automatic to manual. confirm selection.

that should improve reception in low signal situation.
I do suspect that connection is being dropped as soon as signal level is dropped below certain level.

please let me know if that helps.

[4mynikka]

ok, this is most recent ROm as far as I am concerned.

could you please do following:

in device Settings -->phone--> networks:

menu--> select network.

wait for the list to populate. now select the network you are with. confirm.
now change network selection form automatic to manual. confirm selection.

that should improve reception in low signal situation.
I do suspect that connection is being dropped as soon as signal level is dropped below certain level.

please let me know if that helps.

Yeah, as soon as there is one little bump or no bumps it goes silent and the call drops. I'll try the setting you gave and go from there. Thanks.

[4mynikka]

Can someone please punch in *#*#364#*#* for me and tell me what line LAC reads. I believe this is what band the phone is using.

Mine is always on 1900, which would explain my calls dropping in my basement.

Please verify.

Thanks.

[djdanska]

Mine says 1ea3 for lac. (tmo usa)

[4mynikka]

Mine says 1ea3 for lac. (tmo usa)
so much for that theory, I guess my network is not that good with this phone. My brother's 9100 doesn't drop calls in our basement so I guess it's just my phone.

[tiguy99]

4mynikka, my Dash does this too. I really like this phone but the constant dropping calls and the calls going silent then drop (in my home with 3 -4 bars in the signal) is driving me nuts. Yesterday the only way I could get a good signal was to stand on one foot by the window. This is 2007 and the reception issues like this should be non existant in these kinds of devices period.

If I don't find a solution I'm selling my phone. Maybe it'll work better in someone else's house

[momentarylapseofreason]

4mynikka, my Dash does this too. I really like this phone but the constant dropping calls and the calls going silent then drop (in my home with 3 -4 bars in the signal) is driving me nuts. Yesterday the only way I could get a good signal was to stand on one foot by the window. This is 2007 and the reception issues like this should be non existant in these kinds of devices period.

If I don't find a solution I'm selling my phone. Maybe it'll work better in someone else's house

Being you live in Chicago, I would guess you might live in a brick structure? I know my reception in my house here is 100 times worse than at my parent's that have a frame house

[momentarylapseofreason]

Oh.. and btw...I have:

OS: 5.2.1236 (Build 17741.0.2.1)
Radio: 4.1.13.34_02.79.90
RIL 2.002

[tiguy99]

Oh.. and btw...I have:

OS: 5.2.1236 (Build 17741.0.2.1)
Radio: 4.1.13.34_02.79.90
RIL 2.002

Momentary, I called into TMO yesterday shortly after I made that post yesterday. While on the phone with TMO, the tech did a test on my phone from there and then checked my area and discovered other complaints from TMO customers in this area and said the problem is due to some outages.

He asked me to remove my battery for 30 secs and power back up. After I booted the phone up, he then went on the say they should be back up and running full force by early this week and that my problems should go away...

Shortly afterward, I had my first 2 and a half hour conversation here at home. I must say, reception has been better than before now but its not perfect...doable but not perfect. I think those tests did something...whatever it was its working...