iGuidance 3.0.1 slow startup

[duman95]

Hi all,

Just installed the 3.0.1 update from the iNav site. I noticed that yes it does fix the slow voice issue. Very nice.

But on my 8525 it is extremely slow to start up at time. A soft reset and it opens fine. But after a few hours of use on PPC it takes from 1 1/2 to 2 minutes to open. When I launch it I get the spinning colored wheel and then nothing for well over a minute, then the agreement screen pops up...

Its installed on the internal memory as I thought it was my SD card. Maybe it still it my SD card and its having a hard time reading the map file??? I don't know.

Just looking to see if anyone else is having issues or not.

Thanks!

[shogunmark]

Hi all,

Just installed the 3.0.1 update from the iNav site. I noticed that yes it does fix the slow voice issue. Very nice.

But on my 8525 it is extremely slow to start up at time. A soft reset and it opens fine. But after a few hours of use on PPC it takes from 1 1/2 to 2 minutes to open. When I launch it I get the spinning colored wheel and then nothing for well over a minute, then the agreement screen pops up...

Its installed on the internal memory as I thought it was my SD card. Maybe it still it my SD card and its having a hard time reading the map file??? I don't know.

Just looking to see if anyone else is having issues or not.

Thanks!

i have the same issue also.. but its only the program you have loaded on your device as i am sure the map is possibly to large to fit on the phone.. the program itself is loaded on my device, but the map is on my card.. mine doesnt take as long to load, but takes longer than it did on my wizard.. also the voice directions are slow, like i was traveling at 70mph the other day coming up to a turn (i already knew where i was going but testing different BT loads on my device) and it took 3 miles to tell me to turn

[duman95]

Thanks for the reply. Check your version the lastest was posted to fix the slow voice issue when gprs is connected. I have only tested it a bit but the voice flowed quick.

I have not noticed if its saying the prompts too late usually it will alert at like 2mi 1mi then several feet before.

I think my issue is a memory issue. It seems like there is not enough memory for the program. When I am having issues with it pie will crash on pages. So a soft reset resets everything. Wish I could find what the real issue is.

You are correct I have the program on the device and the maps on the card.

[shogunmark]

you know, your right, the 2 or 3 times i tried to load it up i didnt think i hit the icon right, hit it a 2nd time and it would come up right away, this time i hit it once and it took every bit of 2 minutes to come up... and i do have 3.0 not 3.0.1... lets just say im not able to acquire the patch from the website, nor have i found it anywhere else yet.....

[lewcamino]

3.0 will open faster if you disconnect GPRS (edge, 3g, whatever) first. However if it connects again you will have the slow voice issue. I have not had time to install 3.01 yet, so I can't confirm that it is fixed. I will also be sending you a PM.

Later, Lew

[mikef1182]

I had the sane issue with version 2. something. I downlooaded the patch for it and have had no issue maybe they will release a another patch soon.

[shogunmark]

3.0 will open faster if you disconnect GPRS (edge, 3g, whatever) first. However if it connects again you will have the slow voice issue. I have not had time to install 3.01 yet, so I can't confirm that it is fixed. I will also be sending you a PM.

Later, Lew

i can confirm faster load if you drop your data connection, but havent traveled yet to see of 3.0.1 fixes the slow voice

[lewcamino]

I ran a demo and the voice seams fine. It starts faster then 3.0 if you leave the connection active, but both start fast when disconnected.

Later, Lew

[duman95]

Lew

Thanks much for the replys. I can confer if you drop your data connection it will start up much faster.

The issue I saw was with the data connection I have to launch the program 20+ times and then it seems to pick up.

I believe that the program as part of that voice fix is trying to knock off the data connection and the 8525 is fighting it preventing the launch. Then after XX times it lets iGuidance start up...

But again thanks so much, dropping the data connection is no big deal..

[shogunmark]

Lew

Thanks much for the replys. I can confer if you drop your data connection it will start up much faster.

The issue I saw was with the data connection I have to launch the program 20+ times and then it seems to pick up.

I believe that the program as part of that voice fix is trying to knock off the data connection and the 8525 is fighting it preventing the launch. Then after XX times it lets iGuidance start up...

But again thanks so much, dropping the data connection is no big deal..

actually you dont have to try to start x number of times.. try this, hit your icon once and wait a few minutes, i bet it will come up... for some reason with the data connection it takes 2-3 minutes, it could take you 2-3 minutes to hit it 20+ times for it to come up... its just an issue with slow launch..

does anyone have a registered version that they could report this issue to the manufacturer?

[duman95]

lol

I have been bugging them for the release for weeks. I'll let em know! They seem to be having issues with our devoces. They said that the final release would be 12/06. So maybe they are working on it who knows.

Yeah it most likely take me 2 mins to hit it 20 times!

[markyeungcy]

Hi all,

Does anyone where I can download 3.0.1 patch?
I am using 3.0 with all the above issues.

Thanks a lot.

Mark

[benfica88]

The problem does seem to be an active internet connection. What I've done is used mortscript to solve this and also the annoying backlight off problem wich Inav seems think is not big deal. All you need to do is first install mortscript with is included in the zip or download if from the website. Put Keep Alive and the script file in the Iguidance directory. Everyithing should work in case you installed iguidance to the memory card or changed directorys in wich you will have to edit the script and point to the correct location. I've also made a shortcut to make it seem a sort of original feel. Just place the shortcut in your windows\start menu\programs location. The only problem is this new version of mortscript does not allow the same script to run over again, so if you exit the program you can't use the attached shortcut to run it again. If anyone has a solution to this let us know.
cheers

[shogunmark]

The problem does seem to be an active internet connection. What I've done is used mortscript to solve this and also the annoying backlight off problem wich Inav seems think is not big deal. All you need to do is first install mortscript with is included in the zip or download if from the website. Put Keep Alive and the script file in the Iguidance directory. Everyithing should work in case you installed iguidance to the memory card or changed directorys in wich you will have to edit the script and point to the correct location. I've also made a shortcut to make it seem a sort of original feel. Just place the shortcut in your windows\start menu\programs location. The only problem is this new version of mortscript does not allow the same script to run over again, so if you exit the program you can't use the attached shortcut to run it again. If anyone has a solution to this let us know.
cheers

i have a simple solution, just hold down the red phone key(end call) for about 5 seconds and the data connection will disconnect, then open iguidance :D

[lewcamino]

The problem does seem to be an active internet connection. What I've done is used mortscript to solve this and also the annoying backlight off problem wich Inav seems think is not big deal. All you need to do is first install mortscript with is included in the zip or download if from the website. Put Keep Alive and the script file in the Iguidance directory. Everyithing should work in case you installed iguidance to the memory card or changed directorys in wich you will have to edit the script and point to the correct location. I've also made a shortcut to make it seem a sort of original feel. Just place the shortcut in your windows\start menu\programs location. The only problem is this new version of mortscript does not allow the same script to run over again, so if you exit the program you can't use the attached shortcut to run it again. If anyone has a solution to this let us know.
cheers

I like this idea better than holding th end call button. In fact I did the very same thing. You see with this you can end the data connection, start iguidance, change the back lighting (if you want) and reconnect the data connection and anything else you like to change like volume and what not all with one click. Way to share with others benfica88. Makes me feel kinda bad that I didn't post mine for everyone. I guess I forget sometimes that not everyone knows what is available out there.

Later, Lew

[benfica88]

I like this idea better than holding th end call button. In fact I did the very same thing. You see with this you can end the data connection, start iguidance, change the back lighting (if you want) and reconnect the data connection and anything else you like to change like volume and what not all with one click. Way to share with others benfica88. Makes me feel kinda bad that I didn't post mine for everyone. I guess I forget sometimes that not everyone knows what is available out there.

Later, Lew

No probs. Do you by any chance know how to run multiple instances of the same script?

[shogunmark]

well when hold down the end button to end the data connection it will start back up within a minute or so due to push mail or whatnot.. and changing the backlight wasnt much of an issue for me cause the only time i use this is in my car and when im in my car i have plugged into a car charger.. so the end button solves my problem :D

on another note, PPC Profiles will do a similiar thing, you can set up profiles on your phone so with the simple tick of a button you can turn on BT, keep the backlight on, change the audio, etc.. the only thing it dont do is kill the data connection... well except turning on BT will do that... i know there are 2 different versions of this program, the author is a loyal windows mobile like the rest of us and created a free version for owners, he also has a version you can buy.. if you guys are interested i know i have the free version around here somewhere..

[mikef1182]

I am having the same issue with my treo 750, except ending the internet connection does not help. Is there anyother options? My GPS software is useless right now, it wont start up at all. I have uninstalled and reinstalled and it will start once, but than after that it will not open at all, even after soft reset :(

[mikef1182]

Ok I just soft reset and it does work after I end the internet connection. Man this is a pian though! Is inavcorp aware of this issue at all?

[SeanH]

I just got a 8525 and ran into the slow loading problem with iNAV. I am running 3.01 and it does take 1 to 2 minutes for the app to load. If you do press the end call button for 5 seconds before you load iNav it loads in 10-15 seconds. It has to be a flaw in the app.

SeanH

[bersca]

I upgraded to aku3.3 and I still have the same issues w/ slow startup and slow voice. Its simple enough for me to disable my 3g connection to get around this. However, I have a new major issue:

Once the program goes into fullscreen mode, any tap on the screen, with the strange exception of the mute/unmute button, causes the program to immediately close. A hard reset and reinstallation of iguidance did not help. So I upgraded to v3.01 and so far it has not happened. Since this problem was intermittent we'll have to wait and see if it recurs.

Anyone else have similar issues before/after aku3.3? Or before/after upgrading to 3.01?

[DeniaL]

I upgraded to aku3.3 and I still have the same issues w/ slow startup and slow voice. Its simple enough for me to disable my 3g connection to get around this. However, I have a new major issue:

Once the program goes into fullscreen mode, any tap on the screen, with the strange exception of the mute/unmute button, causes the program to immediately close. A hard reset and reinstallation of iguidance did not help. So I upgraded to v3.01 and so far it has not happened. Since this problem was intermittent we'll have to wait and see if it recurs.

Anyone else have similar issues before/after aku3.3? Or before/after upgrading to 3.01?
I don't think its illegal to post this, but **edit** is the 3.0.1 update. Take care.

[shogunmark]

well it is illegal to post warez... so link removed

[DeniaL]

well it is illegal to post warez... so link removed
That's fine but it wasn't warez. I own i Guidance and its just the patch, you can't do anything without the full version, but its ur decision, your the mod.

[DeniaL]

OMG. I INSTALLED 1.38.00.10 RADIO AND THE SLOW STARTUP PROBLEM IS FIXED!!! Can anyone else confirm this!?

[shogunmark]

OMG. I INSTALLED 1.38.00.10 RADIO AND THE SLOW STARTUP PROBLEM IS FIXED!!! Can anyone else confirm this!?

i cant confirm it yet, but will load it back up on my device since i have the 1.38 radio and see what happens, will report back later!

[URPREY]

I had the same issues with iGuidance. A simple uninstall/reinstall fixed the issue for me.

[deach01]

Heres some research on the slow startup issue:

I have used iGuidance V3.01 on a few different pda's and recently started using an Cingular 8525.
The slow startup issue is related to a network connection of any type, WiFi, 3G, whatever...
The random crash when the screen is touched is Hermes specific.

On an iPAQ 2790 PDA, iGuidance V3.0.1 (any version incl the latest "207") will take 2 to 3 minutes to load if the WiFi is running.
If the WiFi is turned off with "Flight Mode" iGuidance will continue to load slow.
If WiFi is turned off with the iPAQ utility iGuidance loads normaly (<10 seconds)

On the Cingular 8525 Cingular release ROM V2.15, Radip V1.40.30 (the latest public release from HTC)
iGuidance loads normaly UNLESS WiFi has been turned on and there has been data transfer, then it takes 2 to 3 minutes to load.
iGuidance wont load normaly again until a soft reset is done even if the WiFi is turned off.
iGuidance will load normaly if the WiFi is simply turned on, allowed to connect and then turned off without any application accessing the net.
iGuidance loads slow if the 3G is running, stop the 3G and it starts fine.

I suspect that iGudance has problems with buffer space used for TCP/IP data transfer.
The iPAQ WiFi program probably turns off the radio and flushes buffers. The "Flight Mode" probably just turns off the WiFi radio.
Stopping the 3G connection appears to also flush the buffers so iGuidance can start.

I'm a registered user of iGuidance and will be sending them these findings as I have just replaced the iPAQ 2790 PDA with the 8525 and the iGuidance software is now useless. If I had just purchased iGuidance I would be returning it right away for a full refund.

Just for interests sake, I also tried it on an iPAQ 1945 (WM2003) and a MIO 168 (WM2003) PDA's both with Socket WiFi Sd cards and... if WiFi is running, iGuidance starts slow.

Slow start is NOT a Hermes specific issue.

The crash when touching the screen NEVER happened on the MIO the iPAQ 2790, nor the iPAQ 1945. It seems to happen on the 8525 after iGuidance has been running a while. This too is a serious issue that they need to address.

In all honesty, I dont have much hope for a fix. It took them months to fix the original bugs in the V3.00 release and they have never responded to other bug reports that I have sent.

I suggest that all registered users that read this send a report to them. Unregistered users, send a report in as well :) you might as well point out that you wont EVER pay for software that doesnt work! Theres magic in numbers!

We can but hope.......

[deach01]

Its rumoured that Version 3.1 of iGuidance will be released "mid may".

http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=85975

I've submitted the two bugs (Slow Startup, Crash when screen touched) to iGuidance so we will see if this is fixed and when.

Nothing is mentioned about these issues in 3.1 but that doesnt mean anything.

[deach01]

When its is waiting to load after WiFi has been run, open the communications manager and start WiFi, wait 10 seconds, then stop WiFi.

It doesnt always work, but it often helps.

It doesnt seem to have the same effect if I start/stop WiFi from the top "today" icon.

I'm not saying its a practical workaround, personally, I think the software is unusable until these issues are fixed.

[chi2dtw]

Its rumoured that Version 3.1 of iGuidance will be released "mid may".

http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=85975

I've submitted the two bugs (Slow Startup, Crash when screen touched) to iGuidance so we will see if this is fixed and when.

Nothing is mentioned about these issues in 3.1 but that doesnt mean anything.

I submitted the "Crash when touched" bug into inav, but thought it was more of a ROM updgrade issue. This was their response:

Based on your detailed problem description, it sounds like there is some kind of conflict between iGuidance and the new ROM update you've installed.
At this point, we haven't heard of this from other customers but will keep your case on file as this may start happening more frequently when more users download this update.
Unfortunately, we are unable to guarantee 100% compatibility w/ all the new ROM updates or drivers released by each device manufacturers. Since v3 is at end of life which will be discontinued in a few weeks, there probably will not be any add'l updates released to address this conflict w/ a newly released ROM update. :( On the other hand, to our knowledge, Cingular seems to have released a new ROM for their "smartphone" users w/ new wm6 OS embedded. However, 8525 is a pocket pc phone and NOT a smartphone. W/o having a clear understanding of the difference, if a customer loads this ROM w/ wm6 for smartphone program code in it, iGuidance will instantly become incompatible w/ the device since our program will only work w/ phones running pocket pc phone edition OS.

Thank you.
Support Team
www.inavcorp.com

I would like to know if it is the program or the ROM ...

[deach01]

iGuidance are in denial (and are also totaly ignorant of technology)

They obviously dont have a clue about pocket PC's, ROM's or anything else.
In another forum it was reported that they hadn't even heard of WM6 http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=85975 and that was at the beginning of this month. Thats just pathetic for a software vendor to not even know about a major O/S release.

It would be impossible to load a WM6 Smartphone ROM onto a PocketPC.
It has NOTHING to do with the ROM as it has been reported by numerous people running different ROM types (and even on totaly different hardware).

iGuidance lie when they say they havnt heard of the issue from other users, as I have also reported it.

A ROM for a WM6 Smartphone has nothing to do with the issue and I have no idea at all why it would be even mentioned unless it was to simply try to confuse and distract us from stupidity of the entire responce.

Its absolutly unforgivable that tech support would make statements to the effect that "no-one else has reported it so we wont even check it out". Its easy enough, get any Pocket PC with WiFi or Wireless, do dtat transfer, load iGuidance and see if it loads slow. The steps to reproduce are clear in my message to their tech support, yet are ignored.

Here is a similarly ridiculous responce I received on both the slow start issue and the crash issue.

-----------

We are unable to provide support for multiple device since iGuidance enduser licesne agreement only allows installation on single unit. And since each hw unit is different, there are many times different issues associated w/ different device.

<DEACH> This is outrageous! I use multiple machines to confirm a repeateable bug and I get told they wont support me because I'm violating their license. I assume from this that I am ONLY allowed to use their (bad) software on the original machine I purchased it for. If I change PPC's I'm violating their license? Also, its the SAME bug on all devices, yet they say they cant fix it because different devices have different bugs.

There is a conflict between iGuidance.exe and gprs connection on Cingular 8525 & Treo 750wx both running newer edition of wm5 & ROM update. To resolve this issue, you may disable your gprs whie launching iGuidance but you can turn it back on after iGuidance is fully launched. We haven't heard of the issue between iPAQ 27xx wi-fi and iGuidance from other users at this point and will flag this issue until other users report the same issue. The issue w/ regards to program auto-exit when touching the screen on TyTN was resolved w/ update v3.0.1 and have been confirmed by all the beta testers we use. However, this problem has not been reported w/ Cingular 8525, MIO 168, iPAQ 27xx. The only device we know of that still has this issue is one of the Eten device. Please make sure you have successfully installed v301 on your ppc.

<DEACH> well, its well known that the issue is NOT resolved in 3.01, (at least the version that isnt for the 2400 series iPAQ). I have no idea what beta testors they use, but, I would assume that if they are at all competant in the world of HTC they would read this forum and have commented on this thread by now. In my original mail to them below, I state that the WiFi slow load issue has occured on EVERY machine I have used, yet, they respond to only the isolated 2790. I also state that the crash on touch screen only occurs on the 8525, yet they respond that its never been reported on the machines I said it never happened on.


-----Original Message to iGuidance tech support-----


Customer Info
GPS Receiver Model: Any (I have three)
Pocket PC Model: HTC TyTN, iPAQ2790, iPAQ1945, MIO168
Pocket PC OS: WM2003, WM5
Laptop OS: N/A
Purchased From: Softpocket Toronto


Description of Problem
1) Slow startup (>2 minutes) when TCP/IP connection is open or has been used.
2) Crash when touching screen on HTC TyTN

Heres some research on the slow startup issue: I have used iGuidance V3.01 on a few different pda\'s and recently started using an Cingular 8525. The slow startup issue is related to a network connection of any type, WiFi, 3G, whatever...

The random crash when the screen is touched is Hermes specific.

On an iPAQ 2790 PDA, iGuidance V3.0.1 (any version incl the latest \"207\") will take 2 to 3 minutes to load if the WiFi is running. If the WiFi is turned off with \"Flight Mode\" iGuidance will continue to load slow. If WiFi is turned off with the iPAQ utility iGuidance loads normaly (<10 seconds) On the Cingular 8525 Cingular release ROM V2.15, Radip V1.40.30 (the latest public release from HTC) iGuidance loads normaly UNLESS WiFi has been turned on and there has been data transfer, then it takes 2 to 3 minutes to load. iGuidance wont load normaly again until a soft reset is done even if the WiFi is turned off. iGuidance will load normaly if the WiFi is simply turned on, allowed to connect and then turned off without any application accessing the net. iGuidance loads slow if the 3G is running, stop the 3G and it starts fine. I suspect that iGudance has problems with buffer space used for TCP/IP data transfer. The iPAQ WiFi program probably turns off the radio and flushes buffers. The \"Flight Mode\" probably just turns off the WiFi radio. Stopping the 3G connection appears to also flush the buffers so iGuidance can start.
I have just replaced the iPAQ 2790 PDA with the 8525 and the iGuidance software is now useless.

If I had just purchased iGuidance I would be returning it right away for a full refund.

Just for interests sake, I also tried it on an iPAQ 1945 (WM2003) and a MIO 168 (WM2003) PDA\'s both with Socket WiFi Sd cards and... if WiFi is running, iGuidance starts slow. Slow start is NOT a Hermes specific issue. iGuidance will start faster if, during the 2 to 3 minute wait to start, WiFi is connected and disconnected. I assume that this resets something and allows iGuidance to load.

2) The crash when touching the screen NEVER happened on the MIO the iPAQ 2790, nor the iPAQ 1945. It seems to happen on the 8525 after iGuidance has been running a while. This too is a serious issue.
----------------------------------


<DEACH> Conclusion:
This company hasnt a clue about the pocket pc technology, doesnt read the bug reports properly, responds with lies, misleading statements and apparantly deliberate attempts at confusion, and generaly doesn't care.

I would say AVOID this software unless they actualy want to step up and deal with the issues. I certainly wont be paying for any upgrade if they cant guarrantee that these problems are fixed. Of course, since (according to them) these issues are all just isolated figments of our imaginations, its doubtful that they will be fixed.

Just when I thought tech support couldn't get any worse than TomTom and Destinator, we find a new leader!

[aximfan]

Is the problem only with 3.01 ?

because I have 3.0 running in my phone with no problems

[chi2dtw]

Is the problem only with 3.01 ?

because I have 3.0 running in my phone with no problems

I had the problem with 3.0.1 running the new ROM on the 8525. Running 3.0.1 on the original shipped ROM, I had no issues. :confused:

I am going to try one of the cooked ROM's this week and see if iGuidance works with them.

[FLAWLESSVW]

Keep us posted.
Not only am I having the slow start issues with a data connection, but I'm also having an impossible time loading the program into internal memory.
Every time I try, it tells me that the system memory is "critically low". I started deleting programs, one after another, and ultimately freed up over 22mb on the device...and STILL get the same message. I can load it only on the storage card. Any thoughts on this?

Original 8525 ROM.

[RemE]

I was using iGuidance 3.0.1 without any issues with the stock 8525 running WM5. I never use WiFi while driving or using iNav so I've never seen the slow start bug. I have always loaded the prog and maps on the storage card with no issues. I've used iGuidance since beta version 1 and they have slowly disengagued from public contact. They used to have a formal presence on GPSpassion, but pulled out as people called them out for features and problems. They make a good product and I'm dissapointed in their behavoir but that's life.

I have since flashed to Black 2, 2.5 WM6 roms and that's when the "close on touch" bug appeared. I contacted iNav and detailed this and reported in in GPSpassion.

The bug is clearly a WM6 issue and is completely repeatable. If you open the program initially, you can access all menus with no problem. Once you pick a route and begin navagating the problems begin.

1 - If you touch the screen while navigating the program closes abruptly.

2 - If a call comes in, the screen will switch to phone, when the call ends the nav screen returns but the top borders which normally auto-hide, now stay which causes the display to be cut off, covering the "next turn" street info.

3 - If you never touch the screen the prog runs happily for hours.

iNav tech simply could not understand my description of the new WM6 Professional OS, Made for PPC phones. I explained in detail there are 2 versions of the OS and included links to here for them to check it out.

Certainly when commercial devices show up they will fix the issues, just dissapointed that they are so slow on the draw.

Meanwhile, does anyone have a suggestion of a replacement that works close to this (as I do really like iNav) AND works with WM6 without issues??

Tom Tom?

[deach01]

The crash on touch screen and slow start are not just WM6 issues. They both occur with the 8525 on the AT&T 2.15 public ROM running WM5.

Of course, according to iNav, we must be ruunning smartphone roms in our Hermes and I'm the only one to ever have these issues. ROFL

My problem is that I'm stuck with iGuidance because:
TomTom dont have good maps for Canada
Destinator removed text to speech in the last version and tried to charge me for an upgrade with less features than I originaly paid for.

I'm certainly not going to be paying for an upgrade to V3.0.1 to the V4 (sometime mid june) when they cant even admit that there are bugs, let alone tell us if they are fixed. As well as a distinct lack of trust for a company that doesnt even understand what operating system is running on what device and that a smartphone O/S cant even be loaded on our machines.

What a joke....

[chi2dtw]

Last week I installed the LVSW WM6 ROM (20070507_RUU_Hermes_WWE_3.30.0.9.exe) dated 4/17/07 and it seems to have solved the crash when touched issue.

After running the ROM for a week, I know believe that the issue is the stability of the micro SD card interface and not iGuidance itself. I noticed on ROM 2.15.502.1 released from HTC for AT&T that the memroy card would not be recognized wile running several programs (WMP, Pictures & video, etc.). However with 3.30.0.9 installed, this is no longer an issue.

Just my thoughts, but if you are looking for a ROM that will work with iGuidance 3.0.1, LVSW's works great.