O2 XDA Orbit keeps rebooting - is it faulty? [Archive]

2020vision

24th January 2007, 01:00 AM

hello,

I have an O2 XDA Orbit for the past 4 weeks but have had an ongoing
problem that when I install some programs the phone just keeps going
round and round soft resetting itself!!!

I have tried to eliminate which program (if any one in particular) is causing
this and I have now had enough. The ONLY way to stop this happening is to
remove the battery. Then I have to do a hard reset and lose all the programs
that I have installed. I even used SPB backup to help things along and even
when I think I have got a good working setup that can be re-installed the
phone can repeat this behaviour some time later for no apparent reason.

Also if I add a couple more programs it then happens again anyway.
Does anyone have any idea why this is and how I can fix it PLEASE?
It's driving me nuts, I love the phone but can not be doing with this.

I list below the details from the boot up screeen in case they are of help:

1.25.0001
1.25.0000
02.67.90
1.25.0.0

If anyone has a solution it would be most appreciated, THANKS.
If you have any other questions please ask.

All the best - Michael :mad:

Lord Buckingham

24th January 2007, 07:37 AM

And what programs did you add, a list would probably help

2020vision

24th January 2007, 10:40 AM

Hi and thanks for interest but as I said above I do not seem able
to find out which program (if any) is the culprit? Even when I have installed
a few and made a "stable" backup a few soft resets later and it happens
again! It's doing my head in. I have tried different programs in various order
and things appear to be fine - then repeated soft reset going round and round
and the only way to stop is remove battery and hard reset, re-install programs
and do it all over again. Even the "stable" backups appear to be no good???
It occasionally happens with only a few programs installed! Would a "firmware"
upgrade be possible or help do you think? How would that be done safely?

However, here is a list of programs tried - I had to do a hard reset to get these:

anton tomov pocketmechanic
binaryfish all mobile mines
blue point studio pocket earth
conduits pocket player
dinarsoft memaid
electric pocket ringo
handmark tetris, monopoly and trivial pursuit
lakeridge wisbar lite
omega one dominoes and checkers
opera browser
pocketmax pocketwords
pocketmind pocketmusic
resco keyboard
resco picture viewer
spb backup
spb clearvue pdf
spb gprs monitor
spb pocket plus
webis pocket informant 2007

That's it - in no special order or combination...
I personally can not find any one of them as being responsible?

In case you are wondering the phone came already unlocked from O2 as an
upgrade. I am on Virgin, it has a 1gig micro sd card fitted.

Hoping someone will have the answer, many thanks,
All the best - Michael

2020vision

24th January 2007, 10:43 AM

P.S. I have other programs I would like to install but it seems so futile at
the moment. I also forgot to say that tomtom navigator 6 is installed too.
And generally speaking when the programs are running without any bother
they all seem to work fine, no crashes or hangs, hope this helps?
Finally, I am using Microsoft Activesync 4.2 and it seems to make no
difference whether programs are installed in main memory or storage card?

Thanks again - Michael

vijay555

24th January 2007, 01:27 PM

anton tomov pocketmechanic is low level software so most likely to cause issues.

But really, just try installing only a few of the apps and using it for a few days. Random resets are unusual of course, and if it was hardware or firmware, it would happen all the time. But if it doesn't happen after a hard reset, your issue is software, not hardware/firmware.

V

DocMAX

24th January 2007, 03:53 PM

i had the same problem. the device did not reboot when removing the storage card. i took out some files from the Programs directory and found out, that some where causing eboot. for me it was SK tools folder. when i removed that, the device did not reboot. i dont know what it is...

2020vision

24th January 2007, 06:40 PM

I am taking note of suggestions so PLEASE keep them coming.
If anyone needs any more info just ask, I shall be checking
here on a regular basis to see if anyone has more ideas.

Ttfn, all the best - Michael :)

bryanbellis

24th January 2007, 11:54 PM

I've found two programs thus far that send my Orbit into this behaviour, SK Tools and Tengo. Once sussed, cold restart, reinstall without these, and all is stable.

Neither of these are on your list, so I'd be interested to know once you find out the rogue program!

2020vision

26th January 2007, 08:42 PM

Thanks for your suggestions so far, keep 'em coming please.

In the meantime I have had a very positive and promising response here:
http://forum.xda-developers.com/showthread.php?p=1116164#post1116164
Look at post number #2 to find out exactly what it might be and fix?

cheers - Michael :) :)

2020vision

5th February 2007, 12:11 PM

Hi All,

Well what can I say? I have been very careful and am STILL with this lousy
problem! Had enough, feel like chucking the rotten thing in the bin!

Would it be any good or easy for me to update the ROM, WM5, or anything
else that may help? It is already unlocked.
It's no good to me if I am not able to run the programs that I want, unless
they are known to cause problems? But right now it's about impossible to
discover what is causing this? Could it be a combination of programs?
If so, I have no chance of working it out?

All the best to you, Michael :confused:

JC#79

6th February 2007, 06:19 PM

I had the same problem for the first time last week and I had pocket mechanic only recently installed. I have hard reset the device and the problem has gone. So I installed the program again and hopefully I will not have any further issues?

Other programs installed include:
Resco keybord explorer and picture viewer
Sbp Brain evolution
Space reclaimer
Airscanner Anti Virus
Code Wallet Pro 6
Sprite Backup
Tom Tom 5
Worldmate
Towncompass Dataviewer
Monopoly
Pocket Mini golf 2
Age of Empires
Pac-Man
Oxford Dictionary
Soft key applet
Htc Phone pad

Anyone else having these issues please list what programs you are using or have just recently installed so we can find any possible trends?
I have also noticed since reinstalling my applications that the voices on tom tom sometime sound strange until I exit application and run it again.

ojster21

13th February 2007, 12:43 AM

I also have a brand new orbit, which also started constantly rebooting :mad: after installing loads of software.

I eventually fixed it by removing the storage card (containing SK Tools) removing that software maually with a card adapter.

Meanwhile I rebooted the phone without the card, it managed to boot properly. I removed the program (in system settings) and then turned it off and replaced the card. It now works fine.:)

I think SK Tools is the main offender! But if you still want a list of my installed progs, just ask.

hb328_dtdd

13th February 2007, 11:27 PM

It's not just SKTools m8, nothing really to do with any particular program to be honest. When installing a program, when finished it should have an OK button at top right hand corner, if it doesn't then you know as soon as you reboot it will go round in loops. The only way to prevent this if you don't see the OK button is to un-install the program before rebooting, then try and install it again, it will work, it's just some programs don't work first time. ALSO any programs which at end of installation say something like "ppc must now be rebooted, do you wish to reboot now? press ok for now or cancel to continue" you SHOULD NOT let the program reboot your system as that will again cause the orbit to go round in loops again, you should press cancel (the program has still been installed don't worry) then hold the power button down until the shut down message pops up, then shut down manually and restart, that way it will work fine. Trust me, I've sussed it out from like day two.

ojster21

19th February 2007, 01:20 AM

Yeah,my mistake. I spoke too soon!

It did settle down for a bit. But it does keep looping, but now it even does it at random times, I haven't installed anything for a while but it's really unstable.

Your right about the 'OK' thing in the top corner it does disappear.

But I have the additional problem, which is on another thread with the 2gb storage card getting garbled unless I soft reset the device- my device often gets into a loop after I soft reset to get my sd card data back (especially after using TomTom or Rescoe explorer) - i thought i'd fixed that too, cos the phone behaved perfectly for a week...and then it all went horribly wrong again!

Do these these storage card and rebooting problems happen on ALL orbits? Or should I just replace my handset?

2020vision

20th February 2007, 03:08 PM

Hi All,

it's been a while since I posted here but I have found (so far) that
when I un-installed SPB Pocketplus and Resco keyboard my XDA Orbit has
NOT EVEN ONCE gone into the re-booting loop! I may try O2 plus?
I am also now happily running too many programs to list - all with no
apparent problem other than the storage card issue below.

Because of this I am not going to use them again until I feel very brave
and patient? Also I have the problem of garbled files and folders on my
2gb Sandisk (made in Taiwan) storage card, bought from USA on Ebay?
At the moment it reads 5.37gb! The garbled files are NOT deleteable and
have a file size up to 1.450gb! Does any one have an answer to this yet?

But so far my programs are running OK, fingers crossed. I shall see if anyone
finds a definite answer to this by following other threads.

Hope this is informative, all the best - Michael :)

hb328_dtdd

20th February 2007, 08:36 PM

This is the way to put CORRECT pressure on the memory card:

put the memory card in and make sure the flap clicks into place and does not bounce back up.

put the sim flap down and make sure it is clicked firmly in place.

once above steps are done get an EXTRA simcard and place it on the sim gate directly above the active sim.

carefully put battery back in and hold in place with finger whilst replacing back cover.

all should be fine

uniqueboy

20th February 2007, 10:23 PM

I have been installing loads of stuff on my orbit and a couple of times it has gone into this reset loop you guys are on about. I was wondering if anyone knows if this issue would persist after a hard reset and restore. I have spb backup, recently installed, but I have never needed to restore. It never happened before the last 3 things I installed: Magic Button, CLauncher, and spb shell, which I would hate to uninstall any of.

footleftdesign

21st February 2007, 10:35 PM

HI 2020VISION............

I KNOW THE SOLUTION.........ITS EASY.
JUST REMOVE TOMTOM's Start FILE FROM MINISD CARD THATS IT.......THIS WILL ALLOW YOUR POCKETPC TO STOP REBOOTING....U R DONE....IF U STILL CAN'T DO IT ......I'LL EXPLAIN U A BIT MORE IN MY NEXT POST AND U DON'T NEED TO HARD RESET YOUR POCKETPC...........HAVE FUN..........

FOOTLEFT
'DESIGN TO DO THE JOB'.

2020vision

22nd February 2007, 03:46 PM

May I ask if ALL the others with this same problem also
have TOMTOM installed? I was beginning to think that it
could have had something to do with one or more SPB programs
as these are seeming to be a common link? What do others think?

Will certainly test what you say when/if it happens again.

Thanks - Michael :)

P.S. Could you still leave your detailed explanation anyway? Ta.

BUSPBP

24th February 2007, 06:21 PM

I've had this problem once a while ago. At that time I was installing a lot of different programs and the one caused the problem was probably HTC X-Button. I was so scary that I hard reset and reinstalled things without it.

Yesterday the same problem occured after I ran Spb Backup. This time I tried with a simple solution by removing the MicroSD card and installing it back. This did help. I ran Spb Backup without a problem.

So I guess this may have something to do with a vulnerability of the Orbit to low-level software.

I'll keep an eye to see if this would happen again.

BUSPBP

BUSPBP

24th February 2007, 08:28 PM

Well, it's definitely Spb backup in my case (version 1.5.5), because it has just happened again after I ran it to back-up my Orbit. I've overcome the rebooting by putting the SD card to an external reader and deleting Spb backup folder in Program Files.

How's others' experience, please?

BUSPBP

PJ6363

12th March 2007, 10:44 AM

Hello all,
I have the same problem with my Orbit in that it keeps rebooting continually AFTER I have made a backup with Spb Backup 1.5.5 My intention is to grade down to 1.5 to see if I can resolve...to me, it appears to be the the culprit, but not sure! I think the Spb products are excellent, but this has stumpped me! When it does start the "looping" I break out of it by pressing the OK button/menu dropdown/on randomly then off key....this breaks the cycle after about 4-5 reboots
This is a definate pain, but at least I don't have to reinstall myt s/w
BTW, have not tried to retrieve a backup yet :eek:
Hope someone can fis this "bug" soon.......

PJ6363

12th March 2007, 11:15 AM

Hello again,
Just to confirm that once Spb backup removed, then no more of the ctys rebooting...FOR ME the issue is definately Spb Backup version 1.5.5. Next I will try the "older" version 1.5.0. Did not have to delete or replace anything on the storage card (have tried installs to main mem and SC, no difference!).
Keep you posted......:cool:

2020vision

13th March 2007, 05:37 PM

Hi All,

It's been a while since I have been here but a quick update
on how things are going for me....

I use SPB backup (Version 1.5.0) with NO problems at all. :D
Of course I shall NOT upgrade to V1.5.5.

I have NOT bothered to re-install Resco Keyboard OR SPB
Pocketplus. I have installed even more programs and guess what?

STILL NO RE-BOOT LOOP - Hooray!!!!

It's been quite a while now with NO PROBLEMS at all!
Dare I bother with the above programs again? - I think not
to be honest. At one time I was going crazy with this.

It would be interesting to see how others are getting on though?

Lastly may I say I have NOT cured the MicroSD card "rubbish"
problem though, I am still awaiting e definitive answer?
The removal or extra pressure tricks did not work for me. :confused:

Take care, all the best and thanks, Michael :)

BUSPBP

13th March 2007, 07:10 PM

JC#79

14th March 2007, 12:48 PM

To be honest I don't believe its anyone program causing this issue it has happened to me regarding different programs and I have now installed all programes again and have no problem using them all. That includes Resco keyboard, pocket mechanic, resco explorer, and many more.

All I found was that when I installed them I made sure nothing else was running when doing the install and that all installs were completed fully and all is now working well (touch wood) :D

So I wouldn't suggest not using programs you have paid for just install them first or ensure that they are installed properly.

fubofo

29th March 2007, 08:07 PM

HeyI too have SPBBackup installed, and I have had a few reset loops after restoring a backup, also ActivSync wotn recognize my device after a restore. My Storage Card has even completely disappeared from file explorer lol. As for the garbled files on the card, I got rid of them by formatting the card using FAT and started again.

fubofo

29th March 2007, 09:43 PM

Doing a bit of testing. Bearing mind I only started getting a reset loop after performing a restore using SPBBackup. Ive inserted my SD card into PC and moved all files/folders to my desktop then deleted from SD card (I had all programs installed on the card)..."Please lord dnt have a harddisk failure now :( " . MY Orbit now still resets with absolutely no programs on the card and the card inserted. It gets to loading the today screen then just resets. Without the card in it works perfectly:

with SD and programs - RESET LOOP
with SD card and no programs - RESET LOOP
without SD card - WORKS PERFECT

So to test if its an issue with programs or with my SD card I created a folder on my PPC called \Storage Card\Programs and copied the proggies to it one by one without the card inserted (as the registry keys for installed programs point to \Storage Card\Programs) and reset the PPC each time:

PPC and all programs running fine

So assuming that all programs arent causing the reset and that there are reg problems on the PPC itself, last thing it leaves is.... the SD card. Time for a quick format (remembering to delete the \Storage Card folder first), FAT..default allocation..quick format, now to insert the blank card and see........mysteriously the PPC goes back to a reset loop with a freshly formatted SD, hmm lets remove it again.. tadaa works perfect. So Im guessing its an issue with the PPC reading the SD.

to summarise:
restored backup using SPBBackup (v1.5 i think)
PPC reset looping
removing SD card solves issue - formatting card has no affect

Is it possible that after restoring a backup with SPBBackup, it creates something in registry of PPC, or even removes/replaces something, that causes a conflict with the SD card ??

Gonna hard reset " Why oh why :mad: " with SD inserted and start from scratch. Not surprisingly everything works fine. Now the annoying task of reinstalling everything and trying to re-sync and get my contacts back lol.

Hope any of this info helps, any feedback is much appreciated in case of future problems.

uniqueboy

30th March 2007, 12:45 AM

Just had the same loop problem myself tonight. What a pain in the arse. I wound up having to hard reset twice before getting it all sorted out, then just a couple of things to tweak. After I restored my orbit with spb backup everything booted up fine first time. I later made a fresh backup and soft reset and again loop, this time only about five cycles. Very frustrating.
I think all our problems are caused by the poor quality of our os and we need a new one for free with bells on now.

AcapulcoRolf

30th March 2007, 03:15 AM

I have the same continuous reboot issue whenever I reset my device. I've had my device for about 2 weeks now and the reboot repetition issue is starting to drive me nuts!

I've so far resisted doing a hard reset when this happens as eventually the device does come out of the continuous reboot cycle and "come back to life" if left long enough. I need to do a count, but on average it will reboot about half a dozen times or so before "coming back to life".

On one occasion so far the device has rebooted by itself just after I powered the device back on from suspend. Other than that the reboot issue only occurs after I do a manual soft reset.

For reference here are the version numbers from the boot up screen

1.25.0001
1.25.0000
02.67.90
1.25.0.0

I've included here the applications I have installed on the device and the startup apps that I have

Hopefully, we'll eventually recognise a pattern and come up with a fix...

http://i173.photobucket.com/albums/w66/AcapulcoRolf/display_5.jpg

uniqueboy

30th March 2007, 02:52 PM

AcapulcoRolf

30th March 2007, 07:37 PM

I have noticed that when my device eventually boots up some of my today items are missing. Also it is whilst trying to display the today screen that it f**ks up. If I only see the little o2 icon (bottom left) and not the comm manager or battery icon then I know its still looping. Tonight I will try removing all my today items and then reset. I am using spb backup version 1.5.1, build 2432, but I don't think the issue is with any one piece of software, but more with the crappy os, spb backup is the same piece of code on any machine, for example why then does it not f**k up on a uni or my old magician? The fault must be in the os.
Bring on wm6.

I actually did this today. I disabled all of the today screen plugins and did a soft reset

First I used SKtools to do the reset

I still had the continuous reboot cycle although, the device did two reboot cycles rather than the half a dozen or so it usually does.

Later on, after several hours, I then did a soft reset using the stylus and the device came back after just one reboot cycle.

It seems clear to me that it may be one of the today screen plugins that's causing a conflict on startup

I run with the following startup plugins

Date
BatteryStatus (see my previous post for the one I use)
Windows Live
Messaging
Egress
Calendar

uniqueboy, it would be interesting to learn from your experience with this too.

uniqueboy

30th March 2007, 09:03 PM

Hi AcapulcoRolf, Have just removed all my today items and got my restart down to four cycles. Will try again later when my kids are in bed. It occurred to me that at least one cycle might be necessary to clear itself. Last night I eventually just went to bed leaving my orbit looping as much as it wanted and thankfully it had sorted itself out when I got up this morning, except for an unusual missing battery status plugin. Usually it is sim switcher which is missing.
On my today screen I usually have spb shell, battery status, gprs monitor, last caller, tomtom, sim switcher.

AcapulcoRolf

30th March 2007, 09:08 PM

uniqueboy

30th March 2007, 09:38 PM

Just couldn't keep my finger off the button for five seconds, lost count at least ten cycles.
So if not the today conflict then something else in the start up.
Can someone please explain what the precise reset/start up cycle consists of, what is the order of processes, maybe if there was a way to insert more time to give each process more space to do its' thing.
Give us a new rom please htc.

uniqueboy

1st April 2007, 12:31 PM

I left my orbit resetting for over 12 hours last night and it never booted up. Tried everything I could think of to break the cycle, pushing every which button at various times, tried phoning myself up and got it to ring once before it was off again.
Hard reset followed by spb restore and it is ok for now. Why then does it boot up fine following a restore and reset? It is a bit annoying, so any ideas on how the reset loop could be stopped would be very welcome.
Also I have noticed a couple of mysterious icons on the partly drawn today screen, just before it resets again, where the comm manager icon should, be that I don't recognize.

Wm6 please HTC

BUSPBP

1st April 2007, 02:34 PM

iforwms

1st April 2007, 02:59 PM

I did have to HR my Orbit the first time I got that problem. But then the quicker solution was to remove the SD card, inserting it to an external reader and delete the installed folder of the suspicious program causing the reset loop (in my case so far it has been Spb Backup, SKTools, OmegaOne 1-Calc).

Re-inserting the SD card to your device would allow you to boot as normal, followed by uninstalling the problematic software.

BUSPBP
yeah i found that to work too, but only as a temp measure. if i needed to soft reset again, it would just go back into the loop. if you then uninstall another prog using your method it works again, but eventually you'll end up with none of ur progs installed! i also found that it works fine once the sd card is taken out, but strangely i left the card out for a few days, didn't uninstall any progs, or modify any of the files on the card and when i put it in again everything worked fine... until of course tomtom froze and i had to soft reset :(

uniqueboy

1st April 2007, 05:23 PM

What if I were to just rename the folders of sus programs, reset then name them back again?
Is this problem related to the storage card corruption problem?

wm6 please HTC

iforwms

1st April 2007, 11:52 PM

What if I were to just rename the folders of sus programs, reset then name them back again?
Is this problem related to the storage card corruption problem?

wm6 please HTC
i dont think thats really a viable solution. if the phone hangs again, and you have to reset, then it will start loops again as you have set the folder names back to default.

one way to stop the looping i think is to never soft reset the device. e.g. tomtom froze today, and instead of soft resetting, i held the power button for 5 seconds, switched it off and then on again. the phone booted up normally, not one loop. maybe its an issue with a soft reset while you have an sd card installed....

AcapulcoRolf

2nd April 2007, 08:58 PM

For what it's worth I thought I'd post this update re: continuous rebooting

I've so far had this experience since the weekend:

The Windows Live beta ran out at the weekend.

Initially I thought there might be a problem with it, so I uninstalled it and re-installed to try to get it working until I realised the beta had expired.

I've now uninstalled the Windows live application and since this I've had not one problem with rebooting my device

I'm not sure if others also have Windows live installed but you may want to try uninstalling it and see whether this makes a difference

I can't be sure that it's this application that's caused the reboot problems in the first place but it's the only change to my device that I've made since the weekend and now all is well!

PJ6363

6th April 2007, 12:16 PM

Just to add to my saga with the re-boot loops. I thought I had traced the problem to spb backup, hence began using sprite backup. Well I got the dreaded boot loop again last night...how it happened:

1. After leaving the Orbit on charge, picked it up to use and noticed that on the today screen was a message saying that "the storage card could not be located", or words to that effect. This has happened before and usually I reboot device and all was well. This time I thought I would check to see if my 2GB card was loose (or whatever)....put all back together and the dreaded loop again!
2. Prepared for this; so hard reset and went to a sprite backup file to restore all....NOTE: I have all programs that do not need to be to main memory (PI2007) stored to card...(spb programs, memmaid, etc)
3. First backup file (have numerous) would not install correctly "windows/plusreminder.exe" issue, older backup same, etc

Looks like I have to rebuild the device as sprite backup could not retore my device......

Firstly...I think the issue is now with the microSD card access, and installed programs to same. Do backup programs have issues when programs are installed to the memory card?

Sorry to say no answers now, just bad experiences...any useful input greatfully looked for!!
However, Given the device has limited main memory, and we have to use memory cards for programs etc I think it would be wise for some of the backup program developers to get their act together.....but then why do I have to rely on backups every week?.....surely the bigger issue is that many people have this problem with this orbit and/or its op system!!

Oh well...had my rant now, back to a full rebuild!!!

PJ6363

6th April 2007, 04:18 PM

OK, have got my Xda Orbit functioning again without a re-build and have isolated a few issues:

After reading fubofo trials and tribulations with his microSD card I went and did the following:
1. Figured that SKTools (recently added to programs installed to SD card) could be a culprit, so deleted this program from Programs directory on SD card with PC.
2. Restored a recent backup with Sprite Backup, which worked with no reboots :)
3. Once rebooted safely, then Uninstalled SKTools using uninstaller and deleted any remanents of same program
4. Made a new backup with Sprite (for test) which worked OK...so far!

It looks like a number of programs (Spb backup, SKTools) have issues with running of the SD card, and the developers are unaware of this issue conflicting with something on Xda Orbits. I do not dare install SKTools to the Main memory for trial (had enough!!) but perhaps someone else might dare! Perhaps "someone who knows someone" can pass this one for further tests?

daveparki

12th April 2007, 01:44 AM

not sure if this helps, unlike my wizard (o2 mini s ) when i have installed a program i had to soft reset manually to finish the installation, however i have found my orbit does it automatically,i must admit it only reboots after loading programs, and not on its own for no reason, hope this sheds some light, regards

uniqueboy

12th April 2007, 03:07 PM

No visible SD card this morning.
Close all everything.
Switch off with power button.
Switch on again.
Here we go loopy loo.
Wait till first splash screen appears.
Hit reset.
Repeat with slightly different timing, untill unit switches off.
Switch on with power button.
Everything is sweet.

How do you make a backup without a reset?

PJ6363

13th April 2007, 05:07 PM

Hello all,
As far as I know (in using Sprite backup & spb backup) these programs require the device to re-boot to make a backup. I always now have a self-extractable "working" backup on my micro-sd card that I can use if I indavertantly install one of the "loopy loop" programs. My orbit has been triggered into re-boot locks by sktools and spb backup, hence I dont use these any longer. Sprite backup seems to work OK for me to date.....:eek:

As an aside, I would recommend anyone who owns a PDA device to get a backup program that works for them, as these programs have saved my bacon many many many times!!

bdangol

16th April 2007, 05:42 AM

spb p:mad:cket plus is the problem

Theo001

16th April 2007, 12:45 PM

Sorry,

but it's not (or at least not only) spb Pocket Plus as I don't have that program installed and I have the loop problem.
Regards

Theo

BUSPBP

17th April 2007, 01:19 AM

I now tend to belive that this is not Software problem though the rebooting did happen with certain software.

As I've read the article about problem associated with SD card caused by Windows Mobile settings set by Hardware OEM producers (HTC in this case), which is the very reason for the SD card corruption on Artemis, I now suspect that this is also the reason for the unstopable rebooting problem.

You can read more about it here: http://blogs.msdn.com/windowsmobile/archive/2007/01/12/everything-you-want-to-know-about-sd.aspx

So certain programs may have no problem with other PPCs, but they may have some memory reading conflict with the Artemis caused by the PnPUnloadDelay setting in the Artemis ROM. This is more convincing to me after I found that installing certain program, which used to be problematic, to the main memory instead of to the SD card did help.

I cannot fully verify this yet but maybe with your testing we can have some proved theory.

BUSPBP

Dead Cell

18th April 2007, 05:36 AM

Guys,

I've had the MDA Compact 3 for about a month now and only about two nights ago I opened my mail application on my PC to send an email and found that I had 3 new emails which were like over an hour old and this surprised me as my MDA is set up to download my hotmail emails every 30 minutes!

So I turned it on and I tried to open MESSAGES but it wouldnt open! I tried opening the start menu and the calendar etc but still nothing! Obviously my MDA had froze... it happens and not thinking much of it simply got the stylus out and hit the reset button. By the way the mouse was still working even though the MDA had froze!

After the reset, it got to the ENTER PIN screen and I entered my PIN and soon after the TODAY screen was loading and then BANG! It froze again! :eek:

I hit the reset again and as soon as I went to enter the PIN it had reset itself!

It deffinitely had my attention now and I was shittting it as I didint want to do a Hard Reset!

Took my 512 memory card out and turned it on and it worked normally!:)

I had recently installed Inesoft Address Book and iPhone phone pad, so I removed both of these from the program files on my memory card using my PC and reinserted the memory card back into the MDA and started it up but still the problem remained!:confused:

I then deleted the INBOX.MST2469 from the storage card using my PC and reinserted the card back into the MDA and this time it worked fine without resetting itself or freezing! :s

Dont ask me why that was but I'm just glad its sorted now and its been working fine for the last 2 days without any issues!

I havent had a chance to reinstall inesoft address book but I've reinstalled iPhone phone pad, and its working ok.

Someone here also mentioned that after installing a program you should always make sure that you see an OK button when it tells you that the program has successfuly installed. If you dont see an OK button then DONT reset the device! If it asks you then select CANCEL or NO and then remove the software you just installed and then reinstall it again. I discovered this with the HTC Trinity and I always follow this step when I install anything on the MDA. If the program doesnt install properly then usually it keeps resetting itself or the program is no longer there!

By the way, is this only happening to people who own the 02 Orbit?

I dont know if it will but I hope this helps.

Good luck.

D.C

akiqur

2nd May 2007, 02:36 AM

hi my names is aki and i am having a problem with my xda orbit, well recently i stupidly installed some software called "Omega One 1-pass 1.1.0" now the problem is that after i installed the software it need to restart the phone so i pressed ok then after it restarted it tell me to input my password which i can enter physically (this is the option the software allows me to do enter passwords in via buttons and navi ball) which i tried but o luck so the saftware alows me a back up number password now heres the problem i have space for a 4 digit password and my password is 6 digits and now i cant access the danm phone plz plz plz can someone help me. thank you

bford

7th May 2007, 09:43 PM

Does anyone have a fix for this problem? The newly released SD card enhancement patch does not seem to have solved the issue. I can reliably cause the looping to start on my Orbit by installing SPB pocket plus but I have had no joy at stopping it after that. I need to hard reset and re-install. The Sprite Backup prog does not restore all of the settings as there appears to be a compatibility problem with it and wm5. Anyone help?

uniqueboy

8th May 2007, 01:14 AM

Does anyone have a fix for this problem? The newly released SD card enhancement patch does not seem to have solved the issue
Hi bford, I have had a really bad time with this reset loop until the past couple of weeks when I just stripped out all the crap I just liked having but never really used, this seamed to get the resets down to about 4 or 5, and although the new sd enhancement has not cured the problem completely it has brought the number down to max 2 so far. The best tip I got was to reset always by using the power button to switch off completely (5 second press) then switch back on. Also I would try to interrupt the the loop by pressing the power button (5 sec press) as soon as the today screen begins to appear.
I could not use sprite backup at all on the orbit since the version I have wants to do a reset before it makes a backup, so I always use SPB backup which only resets after it has made a backup.

BUSPBP

8th May 2007, 01:54 AM

I got that problem quite frequent in the past. The headache was I couldn't tell which program caused the problem. Sometimes after I installed SKTools, sometimes Resco Explorer, other time WiFiFoFum... But the results have never been consistant.

I always installed Spb Mobile Shell first and then other programs step by step until some came up with the rebooting loop. I then blamed that program for the problem. But it suddenly came to my mind that why not Spb Mobile Shell? And after a frustration of the loop I did HR my Orbit and reinstalled everything from scratch, this time without Spb Mobile Shell.

And you know, nothing happened, even for some days before I installed the SD Enhancement patch. I did try SKTools, Resco Explorer - no more rebooting loop.

So could it really be because of Spb Mobile Shell?

Those who have had the same problem, do you also have that software installed?

BUSPBP

bford

10th May 2007, 01:08 AM

Thanks Uniqueboy. That's helpful. I have also been using spb mobile shell so I'll strip that out and see what happens. I may also switch to spb backup becasue of teh way Sprite Backup works. i've always got on really well with it but alas no more. It also seems to have general problems with wm5 which makes it less than successful at restoring. Bit of a drawback in this type of software.

davduyv

11th May 2007, 05:03 PM

Hoi guys,
I had the same problem. It seems to be related to the SD card corruption.
If you remove Sd card it will boot, if you reformat Sd card and put files back on it it also will boot without reboot.
The solution that worked for me was a hard reset and install all aplications that run all the time, like today plugins on main memory.

Maybe the just released cab file from HTC for improved SD card handling mechanism will fix this totally.
See my post in sdcard corruption http://forum.xda-developers.com/showthread.php?t=285511&page=54

Jeewan

12th May 2007, 08:37 AM

Hi all, I just bought an orbit 2 days back. Yesterday though I installed some pro grammes that all of you have been installing. I also installed PC Cillian antivirus. A restart was required, I restarted the Orbit. Nothing come up after the Welcome to O2 screen. After that the phone just goes blank. If i press the power button the screen come up, but here is the problem. When i make any moment, like touch the keys or touch the screen the screen goes off and doesnt come back on. Before i installed any software i noticed the time on the orbit keeps going wrong completely no matter how many times i reset it. Please help me out here. Your suggestions are invaluable. Thank you

BUSPBP

12th May 2007, 01:14 PM

bford

12th May 2007, 08:31 PM

This is really frustrating. I've tried various combinations of programmes and the one to trigger the looping is different on each occasion. There does not appear to be a consistent pattern at all. My only thought is whether there might be a critical size of memory or some buffer overflow somewhere. It certainly does not appear as a problem when there is very little installed. I have a small suspicion that spb apps disagree with the Orbit but I cannot reliably reproduce that. Once the machine is filling up then any spb install does tip the looping but so do many others. One thing that is a clear problem is any software that forces a warm boot. Using the reset button within SD Sentry seems less likely to cause the problem.

What is very peculiar is I had not seen this issue with exactly the same set of installations for several weeks and then it has suddenly started and I now seem unable to avoid it. The new SD card patch has not made any difference. I just cannot think what else to try - reluctantly I will have to forego some of the apps that I genuinely like and find useful. What a pain.

BUSPBP

12th May 2007, 10:34 PM

I increasingly believe that this was caused by Spb Mobile Shell in my case. Because since I Hard Reset my Orbit and installed every other programs without it I haven't witnessed any further rebooting.

BUSPBP

tangcmin

13th May 2007, 09:07 AM

Hi.... I have same problem. I dont know what excactly the fault is and still looking for solution.

basically the orbit reboot when loading the today screen. the only way i can may the today screen 'fully load' is press the 'start' button and list of programs pop out. and today screen able to fully load..

but any actions after this step will cause rebooting of orbit...

is anyone know the solution??

Jeewan

13th May 2007, 10:07 AM

Thanks BUSP for the message but i have tried hard resetting, but the problem is after i hold the two soft keys and press the reset button, i need to get and message to confirm. The problem is that i do not get that message. The screen comes up occasionally but the backlight turn off as soon as i touch any this on the screen or any button. Yes i think the problem is that spb software which i installed...is there any solution..please help...

grun

13th May 2007, 10:51 AM

The screen comes up occasionally but the backlight turn off as soon as i touch any this on the screen or any button. Yes i think the problem is that spb software which i installed...is there any solution..please help...
When you connect your phone to your pc by the usb cable, doesn't the backlight pops back on? It normally does... then you can change the settings of the SPB software you installed.

toosas

14th May 2007, 04:30 AM

I can confirm from my experience that SKTools 3.1.3 (newest) is another program that causes the rebooting loop in my O2 XDA Orbit. So my list now includes:

1. HTC X-button
2. Spb Backup 1.5.5
3. SKTools 3.1.3

BUSPBP

exactly! i knew sktools before, but the x-button scared me shitless. that's how i found this thread :D

bford

14th May 2007, 07:44 PM

To add to my particular woes the extended_ROM now seems to have vanished. The O2 customisation does not run after a hard reset and not all of the available items load. Is this just coincidence? How do I just restore the extended_ROM? The wiki thread on this subject is a bit scary and I am not clear if you need to restore the whole ROM or whether you can just work with part of it. I swear I have not tried to do anything unusual or silly. Could the reboot loop possibly lead to ROM corruption? I have downloaded Total Commander and the extended_ROM files are dfiintiley not there. Is it possible to just copy them across? I am guessing not but that would be the easisest route.

PhilMurphy44

22nd May 2007, 09:16 PM

I think I am like many of us wishing to launch the XDA ibto Orbit for its constant rebooting but I think I have now solved the problem.

Basically I have uninstalled Resco Photo Viewer and stopped using the Custom Wallpaper and the unit now reboots perfectly each time.

Just got to find a Picture Editor that works on the XDA Orbit!!!

Cheers

:) :) :)

Nicos

21st July 2007, 04:16 PM

I have been having the same problem with my Orbit.
Every time I soft reset it goes into a rebooting loop.

After a lot of hassle and trying out various things, i tend to think this is not software related, but a hardware fault.

I am not sure there is a solution to this, but what i found is that if you hold the Power On button during the reboot, the Orbit doesn't reboot. hence i am convinced this is a hardware problem.

has anybody taken this back to O2, and what have they said ?

Nicos

benz710

25th July 2007, 04:40 PM

After upgrading to WM6. The problem has gone. It works perfevtly for me without rebooting anymore. no matter software I install.

garymeg

19th August 2007, 10:16 PM

Ok So i am suffering with this problem on my TMO XDA compact 3

I have installed monocubes safemode 2.1 and when i get a loop if i start in safemode it boots:) but if i exit safemode it goes to boot loop:mad:

I have tried booting without sd card and i still get the loop.

If i install about half my programs its ok (it don't matter which half i install i have tried top half/second half every other through active sync)

I am begining to think this is a memory issue

I will be watching this thread very very closely

If i find anything i will post here

garymeg

21st August 2007, 08:26 PM

:) OK So i think i have found the problem here.

:confused: I think this is down to currupt files in the cab file.

Why?

Well I Have had 2 files that set my MDA C3 into a reset loop.:mad:
HTC Home plugin
Audio Manager plugin

These installed ok when you install them on there own, add other programs and you get the reset loop.

:confused: I then tried to Extract the files from HTC Home.cab, this kept erroring at arroud 46% so i downloaded a version of just files from one of the kitchen threads Manually installed, renamed the RGU file to REG so i could import with resco regeditor, and Home installed 100% no reset loops. i then did the same with Audio manager and i got a 100% install.

Conclusion
A faulty file inside the cab file is causing memory/system resource overload creating the system to soft reset

Bear in mind when finding the faulty file that you MUST Install a load of games/apps that are freshly downloaded and install with a windows installer rather than copying the cab to your device or useing CabViaActiveSync then install each file seperatly, soft reset, try device.

If anybody wants i will add to this post my 2 faulty cabs for you to try and see if my thery behind this problem stands up. (PS I will rename the cabs as Faulty.xxxxxxx.cab)