Hermes body construction

[Shamanix]

Hey guys!

I donno is this a common problem, but it is freaking me out!!

So here is the thing.. I have a problem with my hermits body construction..

The problem is in upper left corner, when I press it with my fingers it clicks and feels like it isn`t screwed enough ( back cover with front ). So when I am holding device in my left hand and want to press hardware button for messaging located in upper left corner, first I feel and hear body clicking, then I feel and hear button pressed.. So it seems like I pressed the button twice and that is so irritating !!

Same thing happens when the hardware keyboard is sliden out, but then it is in bottom left corner and same thing as with hardware messaging button but now it is with CTRL ( dot ) key on qwerty keyboard.

Does anybody have these problems also or it is just me ?

Is there any solution for this ?

Thnx in advance.

[MikeChannon]

No you are not the only one. In fact mine did it until I took the back off and put a small folded piece of paper in to take up the slack. You see the screw is in properly and will be tight - I tightened it a little more but that made no difference. There is around a quarter to half a mm gap that causes some cases at least to creak a little at top left corner. As you see from inside back pop off cover, the screw is not in the corner but quite far down. It passes through the camera module that keeps it a fraction high for a tight fit.

Mike

[Shamanix]

Yes, I`ve noticed that screw is not right in the corner like others 3 and it has warranty void over it. I was looking into this problem and also noticed that screwing that screw won`t solve the problem, just like you said.

So the only thing is to void that warranty and open the back cover and put a piece of paper to fill the gap. That seems a little complicated because I never did such thing before and I am scared that I will have problem putting it all back together.

Anyway.. Thank you for your solution..

I will give it a try when my warranty voids and/or when I decide to make my device SuperCID and loose warranty.

[fone_fanatic]

why don't u send it in for that and see if the warranty will take care of it? i know here "the customer is always right" so if you bitch enough you might get lucky and get a replacement.

Mine doesn't have that issue, its an imate jasjam which i purchased the last week of december.

[Shamanix]

I`ve contacted HTC support in my country, now I am waiting for reply..

To tell you the truth, I doubt they will agree to repair it under warranty.. They have strange policy no matter how much the customer is right :-|

I can bitch all I want, that won`t change a thing..

The best thing I can do is not to buy HTC device again and that is what I am going to do if they decline my request for fixing this issue.

If they want to keep their customers they should change the customer support policy, but that is up to them, maybe they don`t like their customers..