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View Full Version : Activesync 4.5 Beta 2 installation problems

effjay
2nd February 2007, 11:56 AM
Hi all,

i know this is a little bit off-topic, but I've posted it here in the Universal forum as it's relevant for those of us that have a Crossbow installation on our Universals.

you need version 4.5 of activesync installed to be able to sync.

there's my problem.

I can't get it to install.

the installer gets to about 95% and then the error message appears:

"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personal or package vendor."

can anyone help with this problem?

without Activesync my Universal is (for my) useless. I need my contacts & calendar!

I'm putting my trust and hope in you - don't let me down!

Thanks!
AlanJC
2nd February 2007, 12:54 PM
Have you tried downloading it again from Microsoft's site in case the one you have is corrupt?
effjay
2nd February 2007, 01:09 PM
....seems an incredibly abvious thing to do!

have downloaded it several times though and from different machines.
have also emptied my TEMP folder on the PC before installation.

still no luck.

bugger!
ivorh
2nd February 2007, 01:32 PM
"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personal or package vendor."

Best option run filemon and see what's happening/failing. Try turning off any virusscanner/any other weird app, that might be running buggering up file operations.
effjay
2nd February 2007, 01:58 PM
i guess that our corporate virus scanner is interfering.
annoying. the previous installations never caused any problems.
i'll have to see if i can get it to install another way.

i'll post back if i get lucky!

could i install if i do a safe start in windows?
pdawhore
2nd February 2007, 06:55 PM
UPGRADE YOUR WINDOWS INSTALL TO VER. 3.0 download from micros or google it
pdawhore
2nd February 2007, 06:56 PM
UPGRADE YOUR WINDOWS INSTALLER TO VER. 3.0 download from micros or google it
effjay
12th February 2007, 09:08 AM
i keep getting reminders why i love this forum so much.
thanks to all of you for your help.

i only managed to try the solution today as i've been off work sick.

a HUGE thanks to PDAWHORE (nice name!), his/her tip to upgrade the windows installer software did the trick!

thanks to all and happy PDA'ing...