o2 XDA Neo no sound help

[coldmantis]

something weird just happened today the phone has no sound what so ever screen taps, playing music on speaker, incomming and outgoing call no sound no mic on both ends, the only sound I get is the ringtone when someone calls any clue?? I tried a hard reset twice but nothing only way now for me to make or receive calls is to use the headset then there's sound and mic.

[coldmantis]

after some searching the post I guess I have the common rear speaker problem I try opening it and touching the wire but no go I guess I have to send it back. Now heres the problem I'm in canada and I bought this in hong kong I have the recipe and everything and I pretty sure this has the standard manuafactory warranty but I have jester rom on this do I need to flash it back to the o2 because I'm sure I can't I have the G4 model and can't downgrade any suggestions?

[coldmantis]

After some tinkering I'm thinking that its the headphone jack thats causing it I think there might be some sort of sensor in there to let the phone know a headset is in and now the phone thinks that theres a headset even though theres none because when I recieve a call the ringtone goes off. I would open it but there 4 screws holding the plate together and on one screw theres a sticker that reads void if remove and I'm scared that if I'm wrong O2 won't fix it if and when they anwser my email.

[jlee]

I have the same problem with my Dopod 818 Pro bought in Malaysia. So I ended sending it to pocketctech.com for repair btw I am in Canada too.

[coldmantis]

how much did it cost no including shipping and is pocketpctech canadian or american??

[coldmantis]

fixed it kind of well heres my story after opening it up and having no idea what to do I put it back together got a little pissed and jammed a screwdriver in there now my my headset only has sound from one side, so I said F it and decided I was going to take it to a cell shop when I have time to get it fix since o2 asia is no help, when I was at work I was thinking what could be wrong I know that my speaker works and I'm sure there's some kind of switch in the headset hole so when I got home I decided to find a small pin and bend the front of it a little so it looks like a very small hook. after that I was jaming it in the hole (LOL) anyways I was right theres a small switch in there if you are look at in my view the screen is facing down the switch on the left behind a metal place, to my supprise my speakers came on yay!!!. But this is not the right way to activate the switch since if the speakers on and you plug in the headset the headset don't work lol you have to use the pin again to switch it back but then the speakers stops working. I did this a few times to confirm the switch is there but don't blame me if you try this and screw up your headset plug hole.