02 Exec Warranty?

[telthenipper]

Hi,

I've got an 02 Exec version of the Universal on the 02 Network.

I've been having problems with the phone switching off at around 50% battery charge, which is detailed elsewhere in these forums. I've ordered a new battery (which hasn't arrived yet). Just in case it isn't the battery, I phoned 02 (totally useless, I urge anyone not to think about going with them) and asked about how long the warranty is. They told me it is only one year. I've had the Exec now for approx 18 months and was under the impression that it comes with 2 years warranty and not a year.

Could anyone possibly let me know how long the warranty on the Exec is.

TIA

Tel

[telthenipper]

can anyone help me in my hour of need

[layzphil]

Well if it is two years I just wasted £12 on a new battery from eBay!

[telthenipper]

Does anyone know who long the 02 exec comes with as standard?

[wassa]

Its 24 months. got to the HTC website and log a service request. dont expect a rapid response though.

[layzphil]

Does this mean everyone who's battery has gone duff at <2 years can get a new one?

[bluebotle]

Hi,
I had exactly the same problem and took it to my local store. They tried to repair it and it made it slightly better i.e. it went off at 22% instead of 50% but was no better really.

I asked them to have another look at it and they replaced it for a brand new one!

Mine was 13months old. I originally had a 12month Contract but extended it for 18months. I believe it had 2 years warranty as I didn't pay a penny to get it replaced.

Cheers

Lee

[telthenipper]

Thanks Bluebotle, was it an O2 store that you took it back to?

[telthenipper]

Right folks, I received the new battery and it now switches of at 10% charge with the new battery. Is this normal or should it go all the way down to 0% before it switches off?
The reason I ask is because I had the old battery so long and had it switching off at 50% charge that I can't remember at what level of charge it used to switch off when my Exec was new. I need to know if it's normal to switch off at 10% or not. Because if it isn't I need to get it back to the 02 shop sharpess to get it repaired if it's not the battery at fault.

TIA

Tel

[spamo]

I'm no expert - but from lots of reading on this sort of issue, I would fully charge the new battery (leave on charge overnight even when showing 100%, as with any new battery device!) and then re-flash your ROM.

It could be there is some legacy information in the device that 'scales' the battery consumption/power left in it etc...? And so flasing the ROM with a new battery should have the device acting "as new"...?!

I can't confirm this from personal experience, but as I mentioned before, it kinda makes sense to me from gleaning information across the forums.

Let us all know if you choose to give this a go!

[telthenipper]

I'm no expert - but from lots of reading on this sort of issue, I would fully charge the new battery (leave on charge overnight even when showing 100%, as with any new battery device!) and then re-flash your ROM.

It could be there is some legacy information in the device that 'scales' the battery consumption/power left in it etc...? And so flasing the ROM with a new battery should have the device acting "as new"...?!

I can't confirm this from personal experience, but as I mentioned before, it kinda makes sense to me from gleaning information across the forums.

Let us all know if you choose to give this a go!

Cheers Spamo, I'll give that a go.

[telthenipper]

I'm no expert - but from lots of reading on this sort of issue, I would fully charge the new battery (leave on charge overnight even when showing 100%, as with any new battery device!) and then re-flash your ROM.

It could be there is some legacy information in the device that 'scales' the battery consumption/power left in it etc...? And so flasing the ROM with a new battery should have the device acting "as new"...?!

I can't confirm this from personal experience, but as I mentioned before, it kinda makes sense to me from gleaning information across the forums.

Let us all know if you choose to give this a go!

Hi,

I tried the above (reinstalling the Rom) but my phone still switches it's self of at 10%. What I need to know is this normal behaviour or should it switch off once it get's to 0%?

[bigyellowdog]

The O2 warranty for all Xda type device is 2 years. But this is only for the the device itself. For the battery and screen the warranty is 6 months.

[cktlcmd]

Hi,

I tried the above (reinstalling the Rom) but my phone still switches it's self of at 10%. What I need to know is this normal behaviour or should it switch off once it get's to 0%?

I had never tried draining my battery to ZERO, but the lowest level before I start to plug-in my device is at 5 percent. I believe, mine would drain to zero if I let it be.

[layzphil]

The O2 warranty for all Xda type device is 2 years. But this is only for the the device itself. For the battery and screen the warranty is 6 months.
Can you tell me where you read this?

[kmc319]

I read these forums a lot but rarely post. I had a problem with my Exec 2 months after my 12 month O2 contract ran out. In the original retail packaging was a warranty leaflet that confirmed a 24 month warranty but getting O2 to belive this took (what felt like) 100's of emails.

Eventually I got the following:

"I am sorry for the difficulties you are having with your faulty O2 Xda Exec.

This is not the level of service we wish our customers to receive. Your comments have been noted.

I can confirm that the O2 Xda Exec does come with a 24 month warranty.

To discuss the repair or replacement of your handset, please call our repairs team on 08702 250 208. Kind regards,

David Jackson
O2 Customer Service."

And they finally had it in to be repaired and actually replaced it with one that looks like new!

[telthenipper]

I read these forums a lot but rarely post. I had a problem with my Exec 2 months after my 12 month O2 contract ran out. In the original retail packaging was a warranty leaflet that confirmed a 24 month warranty but getting O2 to belive this took (what felt like) 100's of emails.

Eventually I got the following:

"I am sorry for the difficulties you are having with your faulty O2 Xda Exec.

This is not the level of service we wish our customers to receive. Your comments have been noted.

I can confirm that the O2 Xda Exec does come with a 24 month warranty.

To discuss the repair or replacement of your handset, please call our repairs team on 08702 250 208. Kind regards,

David Jackson
O2 Customer Service."

And they finally had it in to be repaired and actually replaced it with one that looks like new!

You are a star thanks for the tip mate. I've just been down my cellar and got the box and low and behold I have a warranty pamphlet that states it's 24 months. Now the o2 exec didn't come out until summer 2005 so I've definatley had it less than 24 months. I will be on the phone to customer services first thing regarding getting a replacement.

Once again thanks,

Tel

[telthenipper]

I had never tried draining my battery to ZERO, but the lowest level before I start to plug-in my device is at 5 percent. I believe, mine would drain to zero if I let it be.

I may be barking up the wrong tree here, but the replacement battery that I brought is only 1500mAh instead of 1620mAh which the original was.
Could it be that my phone thinks that it's a 1620mAh battery instead of a 1500mAh and switching off at what the phone thinks is 10% but is really 0% (because 1620 - 10% = 162. 1620 - 162 = 1458 mAh)?

[telthenipper]

Hi,

Just to let everyone know who kindly contributed to this post, I got my new XDA Exec from O2. Took my old Exec back to an O2 shop, they send it away for repair and if the repair centre cannot repair the Exec in 7 days, they are obliged to give you a new one. Just picked up my brand new Exec from the O2 shop and it's in a sealed box!

I'm well happy

[apd]

I may be barking up the wrong tree here, but the replacement battery that I brought is only 1500mAh instead of 1620mAh which the original was.
Could it be that my phone thinks that it's a 1620mAh battery instead of a 1500mAh and switching off at what the phone thinks is 10% but is really 0% (because 1620 - 10% = 162. 1620 - 162 = 1458 mAh)?

For what it's worth, I bought a non-genuine replacement battery and had loads of problems with it - the XDA just didnlt seem to get on with it! When I put the official one back in, suddenly all is back to normal!

[TigerTim36]

Hi to All and thanks for such an informative forum, keep up the good work :)

I bought my XDA Exec early Feb 06 and was extremely happy........Until early in May... when the screen went black the moment it was twisted, to put it into pda mode. I phoned O2, who said I should take it to an O2 store where they would send it away for repair under warranty and I should receive it back within 7 days. I explained how much I used and depended on the exec each day and that I would not like to lose it for that long!! I said that I felt that after just 3 months of owning it from new, could they not send me a replacement and take the damaged unit back? (well if you don't ask you don't get) After a few exchanged words....they agreed to send a new one (normally only done within 30 days of purchase not 3 months)..which they did and the courier took the old unit...lovely :)

All was fantastic..... The HTC Universal is unsurpassed..... It is just... Everything.

Back to the warranty story....In Nov 06 the unit developed a problem where the volume and wifi notification boxes would intermittently pop up on screen (as if the icons had been tapped) Once the box was on screen, no screen taps or key presses were recognised!! Now when I took it into the store.... It wouldn't do it but they still sent it off for repair...7 days without my right arm and then it was back...... it didn't do it in the shop.... But it did as soon as I got home :( I lived with it for a couple of months... It was intermittent and not too often...

Then in Feb 07 I took it back again, stating the same problem. Again it wouldn't do it in the shop ffs!! Away it went for 7 days and was duly returned to the shop. I collected it and again the repair letter stated that the fault was identified and fixed and the latest rom installed. I tested it in the shop... fine....it was fine for 2 days and then the same fault returned.... It was getting more frequent too..... This time I video'd it for 2 mins with the notification boxes randomly popping up...... transferred it onto an sd card and went back to the shop AGAIN!! I managed to show the assistant the whole video without the fault showing.....But as we were sat down logging all the info.....Hooray....it did it and he saw it.

This was the 3rd time in for the repair so I was entitled to a new unit. The assistant explained that he would take the unit in and a replacement would be sent to the shop. I argued that I had travelled the 13 miles there and 13 miles back five times now (3 to drop off and 2 to collect) I did not want to have to come back a 6th time. He insisted that was the only way. I phoned O2 Cust Svc and explained the scenario to them. If I faxed over the 3 relevant repair logs to a number that I was given, they would send me a new unit from O2 direct. The assistant was very helpful and faxed over the details and confirmed that they had been received and a new unit would be sent.

It arrived last week "Brand Spanking" (it took 8 days due to the approval required within O2) But I'm happy again and can rest assured knowing that I've still got until Feb 08 warranty.

So to summarise..... O2 customer service and O2 shop staff (in my experience) have been most accomodating..... But the repair company that they use in my area SUCK!

Cheers
Tim

[rottie]

AFAIK the battery can't drain completely to 0% because then you wouldn't be able to charge it. Charging using USB port (and that's what we do in Universal) is a kind of system function and to make it happen the phone has to be running. And if there's completely no power in the battery the device won't be able to startup.
But on the other hand I may be wrong:)