I HAVE A PLAN ABOUT THE SITE ISSUES w/ROMS......

[hdbueller]

Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND BITCH OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......

[fone_fanatic]

what if that leads to a corporate take over of xda-devs? then we'd all be lost.

[Inphyy]

Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND BITCH OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......
Evil idea u got there

[insanenyc]

Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND BITCH OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......

hell yeah thats what we do to sony u know where it gets us 1 hour on hold with an idiot who cant even a noob question
good idea i dont think htc would care the carriers would just say check htc web site for the lattest uodate

T o r r e n t s must be made wft guys put it up there

[hdbueller]

I do try my best......

Evil idea u got there

[djaladin]

Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND BITCH OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......

<saracasm> Yeah... great idea. Overload the carrier with B.S. support issues. Complaints rise. Carriers hire more customer service reps to handle the ridiculous call volume caused by ridiculous inquiries. Rates for plans and devices go up to cover the cost of the increased number of reps. Yeah.... great idea. </sarcasm>

Sorry, but you're way off. If your idea isn't just tongue in cheek to poke fun at the situation, then you really haven't thought this through at all.

[jeRrRKKKK]

i can provide all of you with a ftp server you guys can use but you'll have to manage the ftp site all by yourselves, that is, the directories, content and all will be up to you

also i won't be responsible if you take hours to upload a file and somebody else takes a few secs to delete it

if anybody's interested, pls email me at stupidz@gmail.com and cc to kwtoh@forumics.com

any webserver or ftp server provided will be sponsored by forumics.com

[shogunmark]

i actually had the idea of complaining to my carrier about not providing all the roms whether new or old for my phone... I mean, what if the new roms doesnt work well on my phone and now i dont have the old one to fall back on :D after all, i do own the license to that software and would like it readily available...

[hdbueller]

<sarcasm> I'm sorry.....and what was YOUR plan again???
How many call centers have you operated?
You obviously do not understand how a call center operates! There are quotas to meet as well as call monitoring and time-on-call logs. When the t-o-c times rise,there is hell to pay! If the reasons for the delays are similar, it is noted by the c/s rep AND the call center management.
Hope this sheds even a little light on your concerns...LOL
Later......... <saracasm> Yeah... great idea. Overload the carrier with B.S. support issues. Complaints rise. Carriers hire more customer service reps to handle the ridiculous call volume caused by ridiculous inquiries. Rates for plans and devices go up to cover the cost of the increased number of reps. Yeah.... great idea. </sarcasm>

Sorry, but you're way off. If your idea isn't just tongue in cheek to poke fun at the situation, then you really haven't thought this through at all.

[wpbear]

<saracasm> Yeah... great idea. Overload the carrier with B.S. support issues. Complaints rise. Carriers hire more customer service reps to handle the ridiculous call volume caused by ridiculous inquiries. Rates for plans and devices go up to cover the cost of the increased number of reps. Yeah.... great idea. </sarcasm>

Sorry, but you're way off. If your idea isn't just tongue in cheek to poke fun at the situation, then you really haven't thought this through at all.

hdbueller idea sounds good. The carrier's rating will go down and they will have to make changes. They cant raise prices unless every other carrier does that too, which wont happen, This plan may start a price war and improve customer service. Like airline price wars, I think it was a good idea.

[hdbueller]

Thanks. I have personally seen policies get changed by using this method! TOC times are the key here! They monitor them very closely.
Later........

hdbueller idea sounds good. The carrier's rating will go down and they will have to make changes. They cant raise prices unless every other carrier does that too, which wont happen, This plan may start a price war and improve customer service. Like airline price wars, I think it was a good idea.

[LSmith4285]

Thanks. I have personally seen policies get changed by using this method!

You've never worked for a company like Orange obviously, having worked for them for 6.5 years I know this wouldn't change anything with Orange UK
except hold times would get longer.

Anyway as we are all on so many different carriers the influx of calls probably wouldn't be noticed by each carrier as they may only have 100 extra calls.

[wpbear]

Anyway as we are all on so many different carriers the influx of calls probably wouldn't be noticed by each carrier as they may only have 100 extra calls.

That is a good point too.