hdbueller
16th February 2007, 06:19 PM
Hi all.
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! They DO NOT have the c/s reps to handle that heavy of a load to their system!! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND BITCH OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......
I have been sitting here thinking about the current situation with the roms,and have come up with a plan.........
Seeing as we always have a large amount of REPEAT questions regarding roms and our units, we should all start calling our respective carriers with even the most ridiculous little questions and start to overload the c/s reps!! We should make sure that we tell the rep that we USED to get our help from XDA-DEV and sites like this one, but they have been requested to stop helping people and refer them to the carrier!! Soooo.....that is why we call THEM NOW!!!!!
I know that this may not seem like much to some people, but having run call centers in the past, I can tell you that the message will be received by the management! They DO NOT have the c/s reps to handle that heavy of a load to their system!! Wait times will rise,irritation will rise, discord will rise,complaints will rise!!!
These companies do pay attention if it is put to them properly and POLITELY!!!!! DO NOT CALL AND BITCH OUT THE C/S REP!!!!! Be polite,respectful,........and a pain in the ass to them!!!!
Later all......