P3600 screen no response

[CatKing]

Hi all,

I have my P3600 for only 1 month. The touch screen suddenly has no response without any reasons.
I have tried soft and hard reset but with no luck. Is there any hold button/fuction at the P3600?
Can you guys please help and give your expert advise.

Thanks.

Dennis

[CatKing]

Anybody please.

The buttons are functioning just the touch screen had not any response

[Hajaz]

are you using a screenprotector?

ifnot youll probably need to rma it

[travegliaesogno]

You have notice that the menu start pop up with no reason?
Try to place the trinity in a very cold place and tell me if the touch screen function again.
I find that in a warm place some trinity simulates the press of the upper corner sx pixel, so in this case the touch screen not respond and the menu start pop up frequently.

[calippo74]

i have this problem, my trinity open the more start menu and the screen not respose. Only recover this problem is remove the battery and wait more hour.....:mad: :mad:

[limdav]

I have this problem also, bring back to service centre and they said the LCD might me the cause of the problem, replace it under warrenty.

[DavidTwister]

Could you post the S/N and the radio/rom version of the device with the "start menù" problem?

[srk]

Unfortunatelly I have this same problem, I have read on the internet that when the trinity gets hot it does this because some parts of it extends and puts pressure on the screen top left corner.

I don't know how to fix it but it is a relief that I am not the only one having this problem. I don't know what the fix is but this problem basically renders the phone useless for me.

If anybody has resolved this issue with HTC please let us know.

[travegliaesogno]

I don't think it's a pressure problem on the screen.
I have the same problem also with the phone totally open and the screen free of the upper cover.

[magmaflow]

I have the same problem.

It's not a LCD Screen problem because i have replaced LCD screen with a new but it's the same problem.
Perhaps touch screen controller on motherboard or touch screen driver (dll) in the ROM.

I think it's linked with the following problem :
http://forum.xda-developers.com/showthread.php?t=290519

[LeGaulois]

I have the same problem.

[DavidTwister]

I repeat:could all you that have this problem post your serial number??? (exp,htc646...)

[seppo]

My start button flashes too.
If I change the viewing mode sidewards, it is the calendar button that pops up all the time., and opens the calendar again and again. You can not control it anymore. Just X all the time. Seems to be software or ?

rom 1.23.707.6
radio 1.35.00.11
P 3600 Ger
sn HT648FK10262

maybe someone came help us.
thank you
seppo

[DavidTwister]

My start button flashes too.
If I change the viewing mode sidewards, it is the calendar button that pops up all the time., and opens the calendar again and again. You can not control it anymore. Just X all the time. Seems to be software or ?

rom 1.23.707.6
radio 1.35.00.11
P 3600 Ger
sn HT648FK10262

maybe someone came help us.
thank you
seppo

how much time after the purchase?
did it start suddenly?

[shuttle77]

hi
i have rom 1.24 my problem is that the menu start .......is crazy

open/close open/close open/close i must remove the battery


i want a new ROMMMMMMMMMMMMMM

[anonimo]

hi
i have rom 1.24 my problem is that the menu start .......is crazy

open/close open/close open/close i must remove the battery


i want a new ROMMMMMMMMMMMMMM

I wonder if this screen problem is going to be a time bomb for everyone. I don't think it has anything to do with the new ROMs as it is a hardware problem.
I hope it's not like the peeling thing. One started complaining and ten days later everybody was facing the same problem.

[DM@]

I repeat:could all you that have this problem post your serial number??? (exp,htc646...)
Could you explain for what you want to know serial number? This can help or just for statistics? Maybe then everybody will be glad to do it.

[seppo]

and it started on march 3rd when playing a 'tetris like' game. It always opened the 'new game' button on the bottom left, while playing.

I must say, it does not occur constantly! There are times I use my p3600 and it is completly normal. But then just as from ghosts hand the task that is combined with the button in the 'left top corner' (upright position) starts to be pushed.

Seppo

[DavidTwister]

Could you explain for what you want to know serial number? This can help or just for statistics? Maybe then everybody will be glad to do it.

Simple:i'm trying to understand if it's a problem of specified p3600,or if it's a problem that occurs randomly in all the p3600!;)

[DM@]

Ok. Lets collect same statistic but lets do it organized. For example my data.
Rom: 1.15.405.5 (HTC) - official (or modified by somebody)
Radio: 1.20.00.11
s/n: HT645FK08xxx
CID/SIM Unlock: No (or "Yes" if you did it and with which method - IMEI or FreeUnlocker)
Screen Protector: Yes ("Brando" mat for Qtek s110/S200)
Issue: "Start" menu pop up very seldom (seldom,often,very often,constantly) while I use stylus to scroll items of field "Play sound" of "Clock&Alarms" Settings, switch "iLauncher" tabs, play "MasterSoft Sudoku" (I list all places where I find out my issue) and I need to tap to "Start" or other place of the screen to close it.

I do not do CID/SIM Unlock and I do not reflash any ROMs. My current ROM is the ROM that was then I purchase P3600.

[DavidTwister]

Ok. Lets collect same statistic but lets do it organized. For example my data.
Rom: 1.15.405.5 (HTC) - official (or modified by somebody)
Radio: 1.20.00.11
s/n: (I will update this field tomorrow)
CID/SIM Unlock: No (or "Yes" if you did it and with which method - IMEI or FreeUnlocker)
Screen Protector: Yes ("Brando" mat for Qtek s110/S200)
Issue: "Start" menu pop up very seldom (seldom,often,very often,constantly) while I use stylus to scroll items of field "Play sound" of "Clock&Alarms" Settings, switch "iLauncher" tabs, play "MasterSoft Sudoku" (I list all places where I find out my issue) and I need to tap to "Start" or other place of the screen to close it.

I do not do CID/SIM Unlock and I do not reflash any ROMs. My current ROM is the ROM that was then I purchase P3600.

yes, perfect;)

[srk]

Rom: 1.23.707.6 (Dopod) - Official Dopod
Radio: 1.35.00.11
s/n: HT646FK06367
CID/SIM Unlock: Unlocked from the factory
Screen Protector: NO
Issue: "Start" menu pop up very often after 10-15mins of usage after a cold start, Keeps poping up and the screen is not usable.

[Danrocam]

Rom / Radio
1) 1.15.405.5 / 1.20.00.11 (oficial)
2) 1.23.707.2 / 1.29.00.11 (test)
3) 1.23.707.6 / 1.35.00.11 (ship) : my problems began here!.
4) 1.23.800.2 / 1.35.00.11 (lsvw) : problems continue.
5) 1.15.405.5 / 1.20.00.11: I'm trying with the official (or modified by somebody) right now

s/n: HT649FK01936

CID/SIM Unlock: Yes - with IMEI in order to install Rom 2)

Screen Protector: No
Issue: "Start" menu pop up very often using random applications then touchscreen not responds.
Most used applications when problems appear: Camera, GarminQue + GPSGate or a lot of phone calls (seems to be when the device is warming up).
Stops when I take out the battery for a while (note that as the more time I leave the battery out the most time the problem delays on coming back).
Last test: re-flashed 1.23.800.2 and not installed any GPS programs (after one night without battery) nor any other application: the devices works for "eight hours": many syncs, add contacts, phone calls... the problems appeared during a phone call (4 mins talking).
I've been testing re-install from 3) to 4) many many times with a combination of apps. without success. Now testing with 5)
First problem arised after one month of use.

[magmaflow]

ROM : 1.23.73.3 (Orange with GPS activated)
Radio : 1.29.00.01
S/N : HT647FK03***

It's an hardware problem(cold welding). It can be repaired after using a soldering iron. That's what i do and it work since yesterday (powered since 6 hours now).
I continue to test it to be sure.

[travegliaesogno]

Please magmaflow can you give us more information?
Thx

[srk]

Magmaflow please give us details, I can't use my phone right now......
How are you testing it? it seems to be a problem with heating as everyone else mentioned....

Can we make this post a sticky? Looks like alot of people have this problem.

[magmaflow]

When i would be sure, i would post a step by step inverse procedure of what i have do.

[Raid0]

Can you explain to us what did you do in details?Thanks a lot!!

[travegliaesogno]

When i would be sure, i would post a step by step inverse procedure of what i have do.

You can give us anyways the information, so we can try and give more feedback. The phone in this condition is useless.

[Julien.Bensamoun]

I have the same probleme
I change ROM ... When i buy the HTC P3600 in January i ve a french rom, i change it to
-Orange French Rom to activate GPS : same pb
-HTC official French Rom : Same pb
-Dopod English Rom : same pb
- HTC Official English Rom : same pb
The phone in this condition is useless
Please help us !:)

[Mgt1275]

Same probleme to .....

ROM ORANGE 1.23.73.3 = Same PB
ROM HTC 1.15.405.5 = Same PB


I brought back my P3600 to the store which will send it in repair for approximately three weeks. : /

[Julien.Bensamoun]

Do you think that HTC france will be ok to repair mine even if i unlocked the CID to put another ROM than Htc one ?

[Mgt1275]

Do you think that HTC france will be ok to repair mine even if i unlocked the CID to put another ROM than Htc one ?

Quand j'ai eut mon problem je l'avais flasher avec la ROM orange, j'ai eut peur pour ma garantie, mais malgre le porbleme j'ai reussi a le reflasher avec la ROM d'origine donc ca devrait aller.

Par contre si tu le ramene en SAV au magasin laisse le en veille avec le probleme. Moi je l'avais eteint et lorsque le mec l'a rallumé l'ecran etait de nouveau tactile ..... mais bon au bout de 5/10 minutes ca ce rebloque.

Quoi qu'il en soit c est 3 semaines en SAV .. super ...

[Julien.Bensamoun]

Quand j'ai eut mon problem je l'avais flasher avec la ROM orange, j'ai eut peur pour ma garantie, mais malgre le porbleme j'ai reussi a le reflasher avec la ROM d'origine donc ca devrait aller.

Par contre si tu le ramene en SAV au magasin laisse le en veille avec le probleme. Moi je l'avais eteint et lorsque le mec l'a rallumé l'ecran etait de nouveau tactile ..... mais bon au bout de 5/10 minutes ca ce rebloque.

Quoi qu'il en soit c est 3 semaines en SAV .. super ...


Ok, moi j ai remis la ROM d origine FR, je vais essayer de l envoyer chez HTC.
Tiens moi au courant de la suite des évenements pour toi !!!

[magmaflow]

Here's a procedure to reduce the problem, the problem returned after 2-3 days !!!

Warning : Only for experienced persons, it's at your own risk.

The photos presented comes from : http://www.ppccool.com/index.php?showtopic=5807

Take a 15 watt solder iron and a small screwdriver.

*First attempt (see photo below) :

http://forum.xda-developers.com/attachment.php?attachmentid=35116&d=1173305029

Remove touch screen and touch pad ribbon (be careful, it is very fragile).
Flow a little bit solder onto the copper indicated by the arrow.
Heat the motherboard about 1 minute and tap gently on the two components with a small screwdriver and push gently screen connector with a finger.
Reassemble the smartphone and try it.

If it's not ok, start again once the first attempt.

If it is not yet ok, try the second attempt :

*Second attempt (see photo below) :

http://forum.xda-developers.com/attachment.php?attachmentid=35117&stc=1&d=1173305051

Remove touch screen and touch pad ribbon.
Flow a little bit solder near the border indicated by the arrow.
Heat the motherboard about 1 minute and tap gently on the two components with a small screwdriver.
Reassemble the smartphone and try it.

If it's not ok, start again once the second attempt.

If it is not yet ok try other things.

[travegliaesogno]

Thanks magmaflow.
Only a prayer i can view the image of the first attempt, can you check the link?

[magmaflow]

The link is updated.

[nato]

hi im a newbee, i think that's a little scary to do, it would void the warranty, i think its better to give back the device and ask for replacement if its still under warranty...i bought my dopod d810 on feb27 after exactly 10 days, the blinking of start menu appeared...don't you guys think its a software glitch? lets all hope this would be resolved!

my s/n : ht647fk***** seems like all the ht64*** up are affected
one more thing.... are the devices which are affected have the gps enabled? mine is enabled also.... might be a source of conflict?

[srk]

My P3600 work since two days now without any problem.

Here's the procedure of what i do to repair it.

Warning : Only for experienced persons, it's at your own risk.

The photos presented comes from :

Let me try to see if I understand this. So you are actualy trying to fix the solder on the touchscreen control connector is that right?

The connector is not soldered well on to the mother board so when the device heats up it will cause it to lose its connection.

Also did you have any problems after this fix yet?


Thanks

[lmjabreu]

my s/n : ht647fk***** seems like all the ht64*** up are affected
one more thing.... are the devices which are affected have the gps enabled? mine is enabled also.... might be a source of conflict?


Mine's S/N is also HT64*** and my screen's ok, gps is enabled, latest dopod rom: 1.23.707.6. ( also, I have no paint peeling issues )

[Julien.Bensamoun]

mine is alsos/n : ht645FK***** and it is also infected !!! Grrrr
Go back To HTC office tomorrow

[Carmi]

My HTC P3600
s/n: HT646FK06367
With original ROM
Have the same problem touch screen not working and Start Menu open and close all the time.
Just return from HTC Germany and problem not Solve
:(
I resend it again

[srk]

My HTC P3600
s/n: HT646FK06367
With original ROM
Have the same problem touch screen not working and Start Menu open and close all the time.
Just return from HTC Germany and problem not Solve
:(
I resend it again


they have probably hard reseted the phone and then restart it, then it seemed to work so they sent it back.... this sucks I think I will try to the fix myself but I am afraid to void the waranty.

Has anybody tried the fix proposed in this posting yet?

[srk]

Anybody know how to open this phone up. I have taken the 5 screws, the top came loose but the sides and bottom is not coming out. can anybody help?

[gianpy69]

Anybody know how to open this phone up. I have taken the 5 screws, the top came loose but the sides and bottom is not coming out. can anybody help?

http://forum.xda-developers.com/showthread.php?t=295043&page=4#35

Gianpy69

[magmaflow]

Hello,

The method that i gave does not correct entirely the problem,

The problem is reduced but it still exists !!! :(

The problem returned yesterday 30 minutes after i plugged the power adapter and whereas it worked well before :(

Today no problem after removing the battery for the night.

[srk]

ooops I wish I had seen your post half an hour ago. I managed to open the phone up without breaking anything but I guess now it doesn't mean anything :(

I closed it up and it seemed to work fine for a while until I turned GPS on and made some calls and the problem came back....

Now that the waranty is gone I don't know what to do........

[magmaflow]

Let me try to see if I understand this. So you are actualy trying to fix the solder on the touchscreen control connector is that right?

The connector is not soldered well on to the mother board so when the device heats up it will cause it to lose its connection.

Also did you have any problems after this fix yet?


Thanks

Yes, the goal is to improve the contact between the motherboard and components. I don't know if it's a touch screen connector problem or another one component.

The fact that i reduced the problem with this method let me think that it is something of this kind.

[srk]

I really can't see how you even got a soldering iron close to that connector it is very crowded on the board I am afraid I will damage something else.

Can you give more details.

Thanks

[Matterhorn]

I really can't see how you even got a soldering iron close to that connector it is very crowded on the board I am afraid I will damage something else.

Can you give more details.

Thanks
You guys might want to think twice before ripping open your phone, he has already said that "the fix" didn't solve the problem. There might come a factory fix someday soon and if you void the warranty then you will be SOL.

[Danrocam]

I'm still searching for a solution to this issue other than the already known "factory fix someday soon" from HTC... :mad:
Please, if somebody find the solution, share it. I'll do the same.

[DM@]

I have received the answer from support
Good Afternoon,

This is a known issue and we would advise you to contact the repair centre on +7 495 797 3434 as they will be to assist you further.

[Carmi]

I have received the answer from support

Quote:
Good Afternoon,

This is a known issue and we would advise you to contact the repair centre on +7 495 797 3434 as they will be to assist you further.




Does any one contact with the repair center and have more info?

[srk]

I will try to contact them soon. But being in US makes it alittle bit hard...

anyways. I will post a reply as soon as I do.

[DM@]

Another answer from support
Thank you for your enquiry concerning the HTC P3600 device.

I believe that it is a software problem, but the repair centre will be able to confirm this.? It is not a big secret, just a known problem.

Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html

[nato]

ive sent mine to dopod service center in the philippines, versatile is the company responsible here, they said they were going to replace the board of my d810, so it seems like the board itself has the problem... im getting it the after 2 more days

[shayd]

ive sent mine to dopod service center in the philippines, versatile is the company responsible here, they said they were going to replace the board of my d810, so it seems like the board itself has the problem... im getting it the after 2 more days
Yes you are right. the motherboard is the problem, and not the LCD.
I have replaced an LCD to a P3600 that had this problem(start menu popup for no reason, and after a while touchscreen not responding) but the problem was still there. than I replaced the MB, and no problem at all.

[srk]

Yes you are right. the motherboard is the problem, and not the LCD.
I have replaced an LCD to a P3600 that had this problem(start menu popup for no reason, and after a while touchscreen not responding) but the problem was still there. than I replaced the MB, and no problem at all.

Hi Shayd,

Can you tell me where you got the mother board and how much for ?
Since I opened my phone already they might reject to fix it. I might have to end up doing this by my own.

Thanks

[shayd]

Hi Shayd,

Can you tell me where you got the mother board and how much for ?
Since I opened my phone already they might reject to fix it. I might have to end up doing this by my own.

Thanks
my friend have two phones (P3600) one with this problem, and the other one with out it. so we made an experiment to try understand what is the cause of this problem.

[paranoid2007]

I just got my P3600 back from the repair service in Germany. An added note says that the mainboard was replaced an a fix was made to the software. So far , the problem hasn't recurred. But you can never be sure too early...

[Julien.Bensamoun]

my friend have two phones (P3600) one with this problem, and the other one with out it. so we made an experiment to try understand what is the cause of this problem.

Shayd : Stop make experience andd work for me my friend ! i want my new HTC working...!!! :)

[shayd]

Shayd : Stop make experience andd work for me my friend ! i want my new HTC working...!!! :)
:) ........ ;)

[srk]

I have received the answer from support

Hi DM,

Could you post the whole email with the guys name that you have talked to.

Thanks

[DM@]

I sent the letters through this form (http://www.europe.htc.com/support/csbyemail.html).
But in the "Country" field USA is not present (I have choose "Europe" region).
They consider letters which have received through the form. Then in your email adress will be the answer that your letter is accept and the unique number was attached to it (for example "Problem ID XXXXXXXXXXXXXXXX"). Then If you have received the answer to your questions (the theme of email will be for example "Problem ID XXXXXXXXXXXXXXXX") you may reply through your e-mail client according with this problem.

I should tell that they have answered to all my letters.

[magmaflow]

Hello,

Here's a softer method, the problem returned after about two weeks.

Warning : Only for experienced persons, you lost your warranty if you try this.

Take a blow-dry hair.

- Remove the motherboard (disconnect ribbon cables)
- remove from motherboard the main camera and around plastic pieces
- remove the second camera
- remove the 4 metal lids (2 on each side of the motherboard)
- place the motherboard on a clean table
- With the dry hair, heat well the top side of the motherboard avoiding plastic pieces for about 4 minutes
- Return the motherboard and heat the other side for about 3 minutes

In a general way heat well all silicium components and particulary Samsung S3C2442 main processor.

Note that with a modern blow-dry hair the temperature could not exceed 275 fahrenheit degrees (135 °C) :) .

- Wait 5 minutes then reassemble your smartphone without the battery.
- Wait 20 minutes then you can try your phone.

[srk]

Hello,

Here's a softer method without guarantee of success.
it works well for me since one week now.
I tested it, all works fine.

.

Hopefully this solves the problem, please keep us posted magmaflow. Thanks

[yongchai]

ive sent mine to dopod service center in the philippines, versatile is the company responsible here, they said they were going to replace the board of my d810, so it seems like the board itself has the problem... im getting it the after 2 more days
Hi nato,

I'm in asia myself and was looking for a service center to fix the lcd problem and I was wondering when you sent in your HTC to dopod philippines. Did they honour the HTC warrenty or did you have to pay out of pocket (and how much)?


Original message to HTC:

There is a problem with the touchscreen on my HTC P3600, it does not recognise any input. I did a hard reset and it would work for the first couple of keystrokes but then wouldn't recognise any inputs after. I have already tried the hard reset twice but its still not working. I am thinking of sending my unit in for repairs.

I looked at the repair facilities page and it says that i should contact my local service provider, but bought my HTC P3600 though an internet vendor and not through any of the local service providers. Do i still contact one of them to get my phone fixed?

Also, i'm currently in thailand now for work and might be here for a while, do you have an office here in thailand (or singapore) that can do the repairs, or would i have to send it to america for repairs? (I know that the dopod is the asian version of the HTC, can i send it to the dopod facility here in thailand for repairs?)


1st reply from HTC America:

Hello and thank you for contacting HTC America.
The P3600 is a European model that isn’t support by HTC America (we do not have the resources yet). Please contact HTC Europe to see about Repair options (www.europe.htc.com).
Thanks,
HTC Support


Reply from HTC Europe:

Thank you for contacting HTC Europe regarding a query about the HTC P3600 mobile device.
We are sorry to hear that you are having problems with your screen.? It would appear that the device needs to be looked at by a repair centre.? Here is your nearest one for your convenience: Tel: +7 095 797 3434????
Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html
Best regards,
Freyja
HTC Europe

[isariverson]

is it a general problem of HTC3600/Orange spv m700/Dopod D810 or just in few part of them?

[nato]

Hi nato,

I'm in asia myself and was looking for a service center to fix the lcd problem and I was wondering when you sent in your HTC to dopod philippines. Did they honour the HTC warrenty or did you have to pay out of pocket (and how much)?


Original message to HTC:

There is a problem with the touchscreen on my HTC P3600, it does not recognise any input. I did a hard reset and it would work for the first couple of keystrokes but then wouldn't recognise any inputs after. I have already tried the hard reset twice but its still not working. I am thinking of sending my unit in for repairs.

I looked at the repair facilities page and it says that i should contact my local service provider, but bought my HTC P3600 though an internet vendor and not through any of the local service providers. Do i still contact one of them to get my phone fixed?

Also, i'm currently in thailand now for work and might be here for a while, do you have an office here in thailand (or singapore) that can do the repairs, or would i have to send it to america for repairs? (I know that the dopod is the asian version of the HTC, can i send it to the dopod facility here in thailand for repairs?)


1st reply from HTC America:

Hello and thank you for contacting HTC America.
The P3600 is a European model that isn’t support by HTC America (we do not have the resources yet). Please contact HTC Europe to see about Repair options (www.europe.htc.com).
Thanks,
HTC Support


Reply from HTC Europe:

Thank you for contacting HTC Europe regarding a query about the HTC P3600 mobile device.
We are sorry to hear that you are having problems with your screen.? It would appear that the device needs to be looked at by a repair centre.? Here is your nearest one for your convenience: Tel: +7 095 797 3434????
Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html
Best regards,
Freyja
HTC Europe


I'm sorry if I mislead you in any way, My unit is a dopod d810, I bought it in the philippines, i have been using it for 2 weeks and then the problem started!, so basically my unit is still under warranty by dopod. I sent my unit to the store where I bought it, they were the one who sent it to versatile/ SIS, the company responsible for dopod here in the philippines, I didnt spend a cent for its repair. try to bring it back to where you bought it, its still under warranty is it?

[seppo]

My HTC P3600
s/n: HT646FK06367
With original ROM
Have the same problem touch screen not working and Start Menu open and close all the time.
Just return from HTC Germany and problem not Solve
:(
I resend it again

Hi, i just got my device back from German HTC repair service and it still doesn´t work too. They said I should send it in again. They have not heard or seen this problem before!?
Carmi, did you get back your device the 2nd time?
Is the prob. solved?

Seppo

[yongchai]

I'm sorry if I mislead you in any way, My unit is a dopod d810, I bought it in the philippines, i have been using it for 2 weeks and then the problem started!, so basically my unit is still under warranty by dopod. I sent my unit to the store where I bought it, they were the one who sent it to versatile/ SIS, the company responsible for dopod here in the philippines, I didnt spend a cent for its repair. try to bring it back to where you bought it, its still under warranty is it?

Hey nato,

No you weren't misleading, i just didn't read your post properly and assumed you had a HTC. Anyway, my HTC is still under warrenty, had it for less than a month, but the problem is finding a repair center.

Went to the Thailand Dopod service center today and they said that they will not honour HTC warrenty and repairing it would cost 7,000 baht (approx US$215)

I guess what i need now is to figure out which Country's service center accepts mail in repairs and that they do not care which country the phone was bought in.

Anyone with any experience in sending your phone in for repairs in a country other than the one you bought your phone in? Please advise. Thanks

[kamloong]

The same problem, the screen didnt work, :mad: but i think at the moment we are no much people with the same problem,
is somebody hear that the 3300 have the same problem?

Kamloong

[Danrocam]

Hey nato,

No you weren't misleading, i just didn't read your post properly and assumed you had a HTC. Anyway, my HTC is still under warrenty, had it for less than a month, but the problem is finding a repair center.

Went to the Thailand Dopod service center today and they said that they will not honour HTC warrenty and repairing it would cost 7,000 baht (approx US$215)

I guess what i need now is to figure out which Country's service center accepts mail in repairs and that they do not care which country the phone was bought in.

Anyone with any experience in sending your phone in for repairs in a country other than the one you bought your phone in? Please advise. Thanks

yongchai, try starting a request of support in http://www.europe.htc.com/support/customerservices.html and
"Get support by email". There you must specified your situation regarding the problem and where you can send the device. (Be patient)

[srk]

Hello,

Here's a softer method without guarantee of success.
it works well for me since one week now.
I tested it, all works fine.


For Some reason this solution didn't work for me. Magmaflow is yours still ok?

[magmaflow]

It's very strange, exactly at the moment when i read your question the problem returned, i was writing that it's ok but no it's not.

I try again right now the blow-dry hair method hoping it work longer this time.

For Some reason this solution didn't work for me. Magmaflow is yours still ok?

[moose_tr]

Hi, I own a HTC P3600 with WM5 and 2gb miniSD on.

I have the same screen problem.

After a few soft and hard formats, I figured out that it all begins when I click the calendar (or appointments), (even though it is not used after the hard-format).
The "start" menu begins to pop up at least 10-20 times and touchscreen gets numb. So I have to hard-format again. Taking the battery out for some minutes helps.

As I read the posts, it seems to me that there is a conflict in the software rather than hot-screen problem.
Now I'm using it without activating the "calender-appointments" function using without the problem for hours.

I appreciate any helps.

[moose_tr]

Now I tried the Windows Media Player to play a video from the SD, and the problem begun again.

Definitely a motherbord problem or software conflict.
But why does it start after a few weeks. What do we do to trigger it???

[srk]

Now I tried the Windows Media Player to play a video from the SD, and the problem begun again.



Hi there,

I have had this problem last two times during a long phone call. they were both over 30mins and during the call I started hearing the start menu pop up and couple of mins later touch screen stoped working.

[maovalen]

I have exactly the same problem: when i work for 15 or 20 minutes the start menu begins to popup, then the screen blocks. I turn off the phone for 20 or 30 minutes and the problem lefts for 15 or 20 min, then the problem returns. This situation is very uncomfortable.

I brought my device via Internet to an American vendor, and I wrote to HTC Europe and they told me that the only way to fix the problem is with the repair centre nearest to America wich is UK, but im actually not in America, so my problem is worst.

Im in Latin america, in Colombia and I dont know what to do with this screen blocking problem that is driving me crazy or to send my device to UK safely.

I think that the problem is the motherboard, so I think that maybe HTC could send us a new motherboard to people that is in different countries with no repair centre.

So if there are somebody to help us to contact HTC in other way, I really appreciate.


Hello,

Unfortunately HTC has no repair centre in America for P3600, the only solution for you is to refer to this repair centre in the UK. HTC is sorry about the inconvenience.

HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
+44 (0) 1908 55 64 64

[Danrocam]

I have exactly the same problem: when i work for 15 or 20 minutes the start menu begins to popup, then the screen blocks. I turn off the phone for 20 or 30 minutes and the problem lefts for 15 or 20 min, then the problem returns. This situation is very uncomfortable.

I brought my device via Internet to an American vendor, and I wrote to HTC Europe and they told me that the only way to fix the problem is with the repair centre nearest to America wich is UK, but im actually not in America, so my problem is worst.

Im in Latin america, in Colombia and I dont know what to do with this screen blocking problem that is driving me crazy or to send my device to UK safely.

I think that the problem is the motherboard, so I think that maybe HTC could send us a new motherboard to people that is in different countries with no repair centre.

So if there are somebody to help us to contact HTC in other way, I really appreciate.

Exactly the same: bought in North America, wrote an email to HTC Europe support center, I'm now in Argentina, told me that I must send it to Spain. The repair center is outsourced, so they couldn't send any HTC part unless they check the device first.:(
To send the device to Spain: u$ 80 :mad:

[srk]

Just gave up and sent the unit to HTC Europe UK.... we will see what happens...

I

[moose_tr]

Did anyone try ROM upgrade or update ???
Maybe that may solve the problem.

[Hoash]

Did anyone try ROM upgrade or update ???
Maybe that may solve the problem.

I have the p3600 since Jan 2007, it was working fine until I have flashed the 1.38.00 radio Rom. I am not saying that the new rom caused it but, few days after the flashing, it started.

[maovalen]

I wrote to my vendor in America and they answered that the only way is to mail the unit to the repair centre in Germany. They attached an excel form and the next information:

To get the unit repaired, completely fillout the attached form,
be very specific about the problem that needs to be fixed.

Put the filled out form in a box with the unit only. Make sure you
retain a copy of the form for yourself, because IMEI and S/N are the
trackers for this phone in repair. Best thing is to ship with a
trackable service so you know they got it.

Ship to:

Avarto Teleservice
Otto-Hahn-Str. 2
D-24941 Flensborg
Germany

[Hoash]

I wrote to my vendor in America and they answered that the only way is to mail the unit to the repair centre in Germany. They attached an excel form and the next information:
I got the same thing from E-Gadget Depot, to send it to germany, but as we read before (Seppo #70), in Germany they didn't hear about this problem, and one that sent it to Germany got it back with out fixing the problem.

[srk]

I don't think you are limited to Germany, you could go to service.htceurope.com and fill the form and send in your phone. At least thats what I did.
But UK doesn't know about this problem either so hopefully it doesn't come back with the same problem.

[Hoash]

Now when we can't use the trinity screen, is there any program that can replace it? That will give the ability to use the keys instad, for all or most of the functions.

[yongchai]

I got the same thing from E-Gadget Depot, to send it to germany, but as we read before (Seppo #70), in Germany they didn't hear about this problem, and one that sent it to Germany got it back with out fixing the problem.

Hey! i got my phone from E-gadget as well! Hmmm.....

I flashed my ROM also and now i'm thinking, when you send it for repairs, do you have to flash it back to the original ROM? Will they say flashing it voided your warrenty or can i just leave it with the dopod ROM?

So anybody with any advise as to which European service center is able to fix the screen?

Anyway, here is one of the replies form HTC Europe, at least they will pay for the return shipping.


Dear Sir
Thank you for getting back in contact with HTC regarding your problem. Here are the UK details of our repair centre. which we advise calling first. regarding you questions postage for the phone from the repair centre, is paid for by HTC, but you will need to ship the phone to the repair centre at you own cost. As the phone is a European phone it can only be repaired in a European centre.? I hope this answers your questions

Thank You

HTC EU??
+44 (0) 1908 55 64 64??

?HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES?

mail_in@htceurope.com

Best regards,
G Santana
HTC Europe
callservice@htceurope.com
http://www.htc.com

[willweb]

Did anyone try ROM upgrade or update ???
Maybe that may solve the problem.

Yes, I tried, but it didn't solve anything :(

[AX3L]

I made this surveying on some italian forum....maybe it could be interesting....

http://www.solopalmari.com/smf/index.php/topic,15957.0.html

(link to ITALIAN forum....you can traslate it using Babel Fish http://babelfish.altavista.com

[shoey5]

Guys check this out and spread it around, if there are a large number of Trinity's with the problem, maybe the threat of a class action lawsuit will at least get them to acknowledge the problem and come up with some kind of acceptable solution for everyone.

http://forum.xda-developers.com/showthread.php?t=301476

[srk]

well I got the good news today, see below.
My problem statement was different than what it says below but its ok.... BTW this was in HTC UK.

Hi,

The problem with the phone was a defective main board which has now been replaced.

Once testing is complete your phone will be dispatched.

06/04/2007 10:40:43

REPAIRED
Completed Repaired/Pass Final Test the Case in Lab

PROBLEM:Touch Panel Caliberation Fail
ACTION:Replace Main Board

Regards,

Abdul Ibrahim

Customer services
HTC Europe Co. Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
Tel : +44 (0)1908 - 556464
Fax : +44(0) 1908 - 556499

[Danrocam]

well I got the good news today, see below.
My problem statement was different than what it says below but its ok.... BTW this was in HTC UK.

Hi,

The problem with the phone was a defective main board which has now been replaced.

Once testing is complete your phone will be dispatched.

06/04/2007 10:40:43

REPAIRED
Completed Repaired/Pass Final Test the Case in Lab

PROBLEM:Touch Panel Caliberation Fail
ACTION:Replace Main Board

Regards,

Abdul Ibrahim

Customer services
HTC Europe Co. Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
Tel : +44 (0)1908 - 556464
Fax : +44(0) 1908 - 556499

SRK, please could you tell us the contact info where you sent the item?
How you contact them first? (in order to follow your steps).
I'm living in Latinamerica now, and I want to send my device to the correct support center (the shipping rate is high). Thanks

[srk]

Just email the UK office from the support website with all your information and when you get an email that says you need to sent the phone in use the following website

http://service.htceurope.com/ and book your case enter your serial number and follow all the steps to the end you will recieve instructions on where to send your phone....

But you might want to wait for me since I don't know if mine is fixed. They think it is but I am not sure until I get it back and test it for sometime....

[Hoash]

I could not wait any longer with unusable p3600; So, I sent it to the UK. As may understanding goes, the problem is in the MB; so if they replaced it, it should fix the problem (hopefully).

[maovalen]

I also sent mine to UK after booked via http://services.htceurope.com and received the procedures and instructions from them via email.

I'm hoping that next week my device arrives to UK, they will fix it and probably in 2 or 3 weeks will be in my hands again.

The issue is that mailing it cost U$75 and in this country (Colombia) is a lot of money.

Only thing to do is crossing fingers and wait

[srk]

I guess I have some more good news to every one planning to send their phone in.

I had opened my phone (I did rip the sticker) and I had installed the Dopod GPS rom before sending it to them and they shipped the phone back to me today without asking for a payment.... So I guess it is still covered with their waranty :D

So I guess they know about this problem but just don't make it public, because I had prepared myself for a large bill already...

[willweb]

Hello,

I got the same pb with my SPV M700, the french Orange version of the HTC Trinity after 2 months.

Orange replaced it last week... and the new one is doing the same thing since yesterday !!

I just figured out this could be the USB cable, since I realised I had trouble with another USB device !

This may help some of you who, like me, use an "old" USB cable, that may be responsible for provoking damage to the phone motherboard.

I should have my new Trinity by tomorrow and let you know about it.

W.

[srk]

could you define old USB, and explain alittle bit more...

So if I understand you correctly if I never connect my new trinity to usb I shouldn't have this problem again?

[Hoash]

Just email the UK office from the support website with all your information and when you get an email that says you need to sent the phone in use the following website

http://service.htceurope.com/ and book your case enter your serial number and follow all the steps to the end you will recieve instructions on where to send your phone....

But you might want to wait for me since I don't know if mine is fixed. They think it is but I am not sure until I get it back and test it for sometime....

Srk, where do you check the status of you product?

[srk]

at the same website there is a selection onlinepayment/status tracking. click that and enter case number and pass.

You should recieve your password when you book your case.

[willweb]

could you define old USB, and explain alittle bit more...

Hard to define actually, since my cable didn't appear to be damaged... As I said, I only figured out the cable had a problem when I plugged in my mp3 player.

could you define old USB, and explain alittle bit more...

So if I understand you correctly if I never connect my new trinity to usb I shouldn't have this problem again?

I wish it would be that easy, but your Trinity is definitely damaged and needs to be fixed. At least, it was the case for me :(

My post may not be as clear as I thought, sorry about that !

W.

[moose_tr]

Well, I also synced the device more than a couple times with my external harddrive's USB cable (min. 8 months old).

It is also logical that some electrical difference may have triggered the problem.

In anyways, it is not usable anow nd it is very hard to reach an HTC responsible for that.

Wish us all luck.

[srk]

Well, I also synced the device more than a couple times with my external harddrive's USB cable (min. 8 months old).

It is also logical that some electrical difference may have triggered the problem.

In anyways, it is not usable anow nd it is very hard to reach an HTC responsible for that.

Wish us all luck.

Not advertising for them or anything but they are very responsive to emails all my requests have been answered next morning. I am actually pretty impressed with their service or maybe I was lucky that the I deal with was good.



Abdul_Ibrahim@europe.htc.com

this is his email.

[srk]

Ok, I got my phone back and have been using it heavily for the last 2 hours. 30min phone call, GPS, Wifi. have not triggered the problem back again. But it is too early to say the problem is totaly fixed.

I will post if anything changes..

[hammakprow]

My touch screen and all buttons have suddenly died but if I boot in safe mode it is fine. There were no changes to any software before it happened but it had got very hot driving with GPS in Thailand, then flew to Singapore and 2 hours later it packed up. I have had the start menu, screen callibration and apps opening occasionally on their own for some time.

Has anyone else tried booting in Safe Mode with a dead screen problem?

Dopod D810
ROM 1.23.707.6
Radio 1.38.00.11

[Hoash]

how do you boot in safe mode?

[hammakprow]

To boot in safe mode, you need SPB Pocket Plus or another safe mode utility installed. Do a hard reset as soon as the windows screen appears and on the next boot press the central silver cursor button.

I have since tracked down my problem to something that was autorunning from the memory card because it works fine with the memory card removed. So, either there is something corrupted on the memory card or there's a dodgy application that is misbehaving.

I will just reformat the card and reload the software onto the card which should fix it.

This is something to be aware of as another possible glitch when the touch screen and buttons suddenly stop working. Take the battery out, remove the memory card, put the battery back in and reboot. If it works then, the problem is something corrupt on the memory card and not necessarily a hardware problem.

[srk]

wow that seems to be a good find:cool:

To all that are wondering. It has been almost three days with heavy use and my phone still seems to be ok after the motherboard change at HTC.

[Hoash]

srk, is your p3600 SuperCID? if so, what did the UK office say about it?

My p3600 still in the lab it say "Your handset has just passed our final functional test" but they did not say what was the problem.

[srk]

srk, is your p3600 SuperCID? if so, what did the UK office say about it?

My p3600 still in the lab it say "Your handset has just passed our final functional test" but they did not say what was the problem.

Hey there, I had the GPS Dopod Rom installed and the sticker was open but they didn't say anything.
I am not sure what SuperCID is....

[tect]

it is confirm mainboard problem, hermes also having same symptom.
just need to change the mainboard to latest hardware then solve the problem

[willweb]

Dear all,

Looks like I killed my 3rd P3600 :(((((

I have a Transcend mini SD card that I took out, and my screen seems to work again...

How many of you that had the pb have a Transcend card ? And who's using TomTom with the Start.exe program on the card ??

Thanks in advance ;op

W.

[kostas001]

I had the same prob. my sd was formated as fat, I cut all files, pasted at desktop and formated sd as fat32. then pasted back the files (hidden too)and everything is fine for days now!

[maovalen]

Hi all

As i wrote in post #96 of this thread i sent my phone to HTC Europe in UK. I received my phone again yesterday. It's working like a charm.

The people in HTC said that the problem was a defective main board so the solution consisted in replace it.

Now i'm so happy because my phone and the good service of HTC. They repaired the phone in just 4 days, they sent it last friday and i received it yesterday :D

My recommendation is to send your phones to a valid HTC's support and services office and to take advantage of your phone warranty and the good service of HTC Europe. It's better than try to fix it yourselves.

They said nothing about the ROM of your phone because mine had the Dopop test ROM, it's not true that the ROM's upgrade avoid the warranty.

[nbc17]

I had the same problem few mins ago. I left it untouch for several mins, and it starts to behave OK now. Let see if the problem happens again. I have had my phone for about 10 days. Thanks.

[cortez.i]

i've now noticed some funky stuff with certain screen taps on my device. for example, when on the dailpad screen, if i dial the number "4", the start menu will display as if i hit the start menu button. now this same behavior occurs on any screen, although on a random basis. if i tap the left center of the screen, the start menu appears. i'm considering a hard-reset to see if this corrects the problem, because re-aligning the screen doesn't correct it...

[nbc17]

I have sent questions to HTC support in Europe and America, but still haven't received any responses. I already sent out 5 emails total already. Normally, it takes less than half a day for them to respond to my questions, but this time, it's taken more than 3 days. I hope that no one experienced this kind of support. I couldn't use my phone for the last 3 days since I couldn't dial a number.

[moose_tr]

Wellcome to the club.
As far as I know, there is no practical cure for that.
I had to accept the "defect main board" explaination and sent it to Htc service in Germany. Let's see what's gonna be.

So, don't loose time: send it home. Maybe they are only homesick:)

[TROTAMAR]

I have the same problem with a Spanish Triny, I contacted to the HTC spanish service and the person that answer the phone told me that it is a well known problem of the screen.

He ask me to send the Triny to the Tech. service to be repaired. I did and I have had my Triny send back.

In the Work Note, the tech service stated that they have change the screen and the mainboard.

Lets see what happen in the future. At this moment it is working properly.

[vanydotk]

You guys have got me worried.. I haven't recieved my phone yet but I'm expecting it today and I hope I don't have this problem.. I found a video of it on youtube
http://youtube.com/watch?v=KYfohqde2E8

For the people in the US with this problem, you may want to consider posting on Maximum PC's forums and maybe it'll get published in their magazine.. if it does, HTC will have to address it.

Here goes the link to their forums where you can pretty much complain about companies.. if we get enough people to post there I bet we can get it published.

http://www.maximumpc.com/forums/viewforum.php?f=12&sid=e867b5d668ba939e92538f9cb98c73a2

[yongchai]

Having the touchscreen not working though extremely inconvenient is still somewhat manageable with the navigation buttons.

Unfortuantely there isn't a button for "select/enter" (ie. the equivalent of tapping the screen to select.....for example, if i want to open a document, i can naviagate to the file explorer program using the navigation buttons but i can't actually select the document, the best i can do is the equivalent of a right click on the mouse).

I know how to assign programs to the buttons but does anybody know how to assign "select/enter" to a button?

[Hoash]

I have received my Trinity back from repair. The MB has been replaced, it works fine now for about 2 weeks.

[nbc17]

Hello Yongchai,
So how do you manage to dial a number? I can't,,,and how do you stop the Start menu from flashing all the time? Thanks. Does anyone know a cheap way to ship the phone from US to the repair center in UK?

Having the touchscreen not working though extremely inconvenient is still somewhat manageable with the navigation buttons.

Unfortuantely there isn't a button for "select/enter" (ie. the equivalent of tapping the screen to select.....for example, if i want to open a document, i can naviagate to the file explorer program using the navigation buttons but i can't actually select the document, the best i can do is the equivalent of a right click on the mouse).

I know how to assign programs to the buttons but does anybody know how to assign "select/enter" to a button?

[Hoash]

Hello Yongchai,
So how do you manage to dial a number? I can't,,,and how do you stop the Start menu from flashing all the time? Thanks. Does anyone know a cheap way to ship the phone from US to the repair center in UK?

Send with the USA Postal.

[nunod]

Hello,
I have the same problem of you. Monday I sent it to repair in Portugal, where I live, I recieved today but the problem is still there. I phone them and they only upgrade the Rom and did a hard reset. Monday morning I will sent it right back to them. I'm so pissed off.:mad:
I even detailed the problem in a long letter and they didn't solved the problem. This is the oficial repair partner of HTC in Portugal. I'm going to report this to HTC europe.

My problem has started right after the upgrade to the Rom with GPS.

Best luck to you guys.

[Hoash]

Hello,
I have the same problem of you. Monday I sent it to repair in Portugal, where I live, I recieved today but the problem is still there. I phone them and they only upgrade the Rom and did a hard reset. Monday morning I will sent it right back to them. I'm so pissed off.:mad:
I even detailed the problem in a long letter and they didn't solved the problem. This is the oficial repair partner of HTC in Portugal. I'm going to report this to HTC europe.

My problem has started right after the upgrade to the Rom with GPS.

Best luck to you guys.


Go to http://service.htceurope.com/ and select "Case Booking"

[jlagden]

I am sending my Dopod D810 to Teleplan (Australia) for repairs to try and fix the non-responsive screen and start menu on/off fault today. Can anyone, who has sent their phone off, tell me if they sent just the phone, phone boxed with accessories, data removed or any other combination?
(the Dopod Support page says "Please ensure that you bring your Proof of Purchase and all accessories when you come to in to Teleplan", but does that apply if you send it off)

Also, I want to ensure they don't just flash the ROM, any advice on a cover letter to include.

The answers to these questions might be obvious, but judging by the feedback of people who didn't get the problem solved first time, It doesn't hurt to ask.

Thanks

[KungFu_Sam]

Hello everyone,

I bought the P3600 from "Phone Source USA (http://www.phonesource-usa.com/)" on February 16, 2007. Last week (May 9th), my touchscreen stopped responding and my "start button" keeps opening for no reason. After searching online, I found this thread. I read that heat can cause this to happen, so I put my phone in the refrigerator for a few minutes, and that actually helped. But after using the touchscreen for a few minutes afterwards, the problem comes back. I did a soft reset, and a hard reset, and i even installed the new ROM from HTC's website, and that didn't help.

I contacted HTC-Europe and explained the problem. They replied by saying that it sounds like an LCD problem and that I should send it to them to have it repaired. But I would have to send it to them in the UK - and i'm from California, USA.

I then contacted "Phone Source USA (http://www.phonesource-usa.com/)" and explained to them the problem and I asked them if they can help - knowing that my 30 day warranty with them is over. They told me that I can send it to them (in Las Vegas), and they would send it to the manufacturer. I'm sending my phone to "Phone Source USA" tomorrow. I will include a note about the touchscreen working initially, but being non-responsive after a few minutes of use. I will follow-up back here with any news.

Thanks

[vanydotk]

Hello everyone,

I bought the P3600 from "Phone Source USA (http://www.phonesource-usa.com/)" on February 16, 2007. Last week (May 9th), my touchscreen stopped responding and my "start button" keeps opening for no reason. After searching online, I found this thread. I read that heat can cause this to happen, so I put my phone in the refrigerator for a few minutes, and that actually helped. But after using the touchscreen for a few minutes afterwards, the problem comes back. I did a soft reset, and a hard reset, and i even installed the new ROM from HTC's website, and that didn't help.

I contacted HTC-Europe and explained the problem. They replied by saying that it sounds like an LCD problem and that I should send it to them to have it repaired. But I would have to send it to them in the UK - and i'm from California, USA.

I then contacted "Phone Source USA (http://www.phonesource-usa.com/)" and explained to them the problem and I asked them if they can help - knowing that my 30 day warranty with them is over. They told me that I can send it to them (in Las Vegas), and they would send it to the manufacturer. I'm sending my phone to "Phone Source USA" tomorrow. I will include a note about the touchscreen working initially, but being non-responsive after a few minutes of use. I will follow-up back here with any news.

Thanks

I also bought my phone from Phone Source USA and I'm glad to hear that they're going to take care of the shipping overseas for you because that can get pretty expensive. I haven't had a problem with my screen, yet *knocks on wood* and I hope I don't but from the looks of it, I shouldn't be too surprised if it happens. Let me know how long it takes for you to get your phone back and everything.

[autoquick]

I live in the USA but purchased this phone off of Ebay March 12. Turned it on and frozen screen. Contacted HTC in the US and they said they can't touch it. Must go back to HTC in Europe. This is turning out to be a waste of money and time. :mad:

[vanydotk]

ban the spamming assh0le above me please

[autoquick]

ban the spamming assh0le above me please
Excuse Me? And just what was remark about?
Your comments do not have any valid reason on this forum.

I posted a comment related to this discussion thread. I'm experiencing the same issue that several others have noted and posted comments about how HTC in America deals with it. Currently I'm waiting for HTC Europe to respond back about this "Bug".

[vanydotk]

Excuse Me? And just what was remark about?
Your comments do not have any valid reason on this forum.

I posted a comment related to this discussion thread. I'm experiencing the same issue that several others have noted and posted comments about how HTC in America deals with it. Currently I'm waiting for HTC Europe to respond back about this "Bug".

Sorry there was guy spamming but the mods deleted his post so it looks like I was talking to you but I wasn't.

[autoquick]

Sorry there was guy spamming but the mods deleted his post so it looks like I was talking to you but I wasn't.
Thanks for the followup. Figures I get hit on my first time posting.

And back to the Non responsive screen. Contacted HTC Europe (London Office) and talked to Service Center. The Tech on the phone said that he was shocked that the HTC USA didn't want to touch my phone. (Stated earlyer as a European version) He then asked what the problem was and IMEI number. He then said that he will talk to HTC USA and let me know where I can send the phone back for service. Within 2 hours I get an email back from Mr. Wu at the HTC Houston repair center. He asked what the problem was and who I had contacted in the HTC USA. He also gave me the address to send the phone back to with instructions and details of the problem. So the phone is in the post and I'll see what happens next. Also the youtube posting has been helpful in showing what is going on.
http://youtube.com/watch?v=KYfohqde2E8

Upgraded the ROM to 1.23.405.2 from the HTC web site. The GPS seems to be quicker than the 1.23.800 version. But I wasn't able to get the tomtom to use it. The tomtom version from HTC failed to install because of too small storage space.

[vanydotk]

Thanks for the followup. Figures I get hit on my first time posting.

And back to the Non responsive screen. Contacted HTC Europe (London Office) and talked to Service Center. The Tech on the phone said that he was shocked that the HTC USA didn't want to touch my phone. (Stated earlyer as a European version) He then asked what the problem was and IMEI number. He then said that he will talk to HTC USA and let me know where I can send the phone back for service. Within 2 hours I get an email back from Mr. Wu at the HTC Houston repair center. He asked what the problem was and who I had contacted in the HTC USA. He also gave me the address to send the phone back to with instructions and details of the problem. So the phone is in the post and I'll see what happens next. Also the youtube posting has been helpful in showing what is going on.
http://youtube.com/watch?v=KYfohqde2E8

Upgraded the ROM to 1.23.405.2 from the HTC web site. The GPS seems to be quicker than the 1.23.800 version. But I wasn't able to get the tomtom to use it. The tomtom version from HTC failed to install because of too small storage space.

Whoa so you actually got to send it to an HTC repair center in the US?! If so that makes me feel better I won't have to pay for postage outside of the US if my screen goes bad.

[KungFu_Sam]

Within 2 hours I get an email back from Mr. Wu at the HTC Houston repair center. He asked what the problem was and who I had contacted in the HTC USA. He also gave me the address to send the phone back to with instructions and details of the problem. So the phone is in the post and I'll see what happens next. Also the youtube posting has been helpful in showing what is going on.
http://youtube.com/watch?v=KYfohqde2E8

Is there any way you can share that information? like what the instructions were, where to mail it, and who/where to contact for the HTC in USA?

Thanks,

it's bad that we have the same problems, but it's nice that we can share the different ways to solve the same issue.

[Baxter]

Ya, I had to send to Germany. Any info would be great.

[moose_tr]

I sent it to Germany as well to Arvato teleservice, from Turkey.
I realized that it will cause me problems in the customs back.Turkish customs will not let a used electronic device through post, into the country.

So I sent them an email telling that to reach me when the phone is ready to send, to get a new address in Germany. They confirmed.
They sent it to Turkey anyways.

And now my phone is waiting to be "terminated" on the customs.
The Arvato teleservice is too slow to request it back, and they have only 2 hours left...

The regulations is not their fault but is it hard to "change an address"?
Funny, isn't it...

[nunod]

Hello,
I have the same problem of you. Monday I sent it to repair in Portugal, where I live, I recieved today but the problem is still there. I phone them and they only upgrade the Rom and did a hard reset. Monday morning I will sent it right back to them. I'm so pissed off.:mad:
I even detailed the problem in a long letter and they didn't solved the problem. This is the oficial repair partner of HTC in Portugal. I'm going to report this to HTC europe.

My problem has started right after the upgrade to the Rom with GPS.

Best luck to you guys.

Hello,
I received the trinity from repair last Monday. Until now is working.
The Arvato Teleservice in Portugal replaced the motherboard.
Now it works fine... let's see if stays fine for a long life.
It's a shame that a such fine PPC has this problem.
For 600 Euros this type of problems shouldn't happen.

[yongchai]

Hello Yongchai,
So how do you manage to dial a number? I can't,,,and how do you stop the Start menu from flashing all the time? Thanks. Does anyone know a cheap way to ship the phone from US to the repair center in UK?

Actually i don't really dial the number, i just call the people i already have in my contact book....but with the problem its impossible to dail a new number

[vanydotk]

it's happened, my start menu started opening by itself and now my screen is not responsive at all... this is a shame considering my phone is only about 2 weeks old. Autoquick, any information you have about getting the phone serviced in the US would be useful, thanks.

[autoquick]

Thanks for the followup. Figures I get hit on my first time posting.

And back to the Non responsive screen. Contacted HTC Europe (London Office) and talked to Service Center. The Tech on the phone said that he was shocked that the HTC USA didn't want to touch my phone. (Stated earlyer as a European version) He then asked what the problem was and IMEI number. He then said that he will talk to HTC USA and let me know where I can send the phone back for service. Within 2 hours I get an email back from Mr. Wu at the HTC Houston repair center. He asked what the problem was and who I had contacted in the HTC USA. He also gave me the address to send the phone back to with instructions and details of the problem. So the phone is in the post and I'll see what happens next. Also the youtube posting has been helpful in showing what is going on.
http://youtube.com/watch?v=KYfohqde2E8

Upgraded the ROM to 1.23.405.2 from the HTC web site. The GPS seems to be quicker than the 1.23.800 version. But I wasn't able to get the tomtom to use it. The tomtom version from HTC failed to install because of too small storage space.


Just received a replacement phone from HTC in America. Out of Houston, TX. The replacement unit is P/N 99HCK013-01 The previous was -00. So I'm giving it a test tonight. Loaded the GPS ROM image and was able to get the GPS chip active.
Thanks HTC :D

[autoquick]

it's happened, my start menu started opening by itself and now my screen is not responsive at all... this is a shame considering my phone is only about 2 weeks old. Autoquick, any information you have about getting the phone serviced in the US would be useful, thanks.
You have to contact repair center in Houston (http://www.america.htc.com/support/service-repairs.html). Follow the link to the WEB site. You have to contact them before sending the unit. Also, when you send the phone, remove battery, back cover, stylest(s) and External memory chip. They might replace the phone and you might not get these items back. When I first called I got some story about "It's a european version" Wrong. Call back and talk to somebody else or email to make contact. I ended up dealing with the PM Coordinator to send it back. It took 1 week but that was over the long weekend. The postal service slowed it down.

[vanydotk]

You have to contact repair center in Houston (http://www.america.htc.com/support/service-repairs.html). Follow the link to the WEB site. You have to contact them before sending the unit. Also, when you send the phone, remove battery, back cover, stylest(s) and External memory chip. They might replace the phone and you might not get these items back. When I first called I got some story about "It's a european version" Wrong. Call back and talk to somebody else or email to make contact. I ended up dealing with the PM Coordinator to send it back. It took 1 week but that was over the long weekend. The postal service slowed it down.

awesome, thanks for the info.. did they need an invoice or anything?

[KungFu_Sam]

Thank you autoquick,

if Phone Source USA (http://www.phonesource-usa.com/) (where i purchased my phone) doesn't get my phone fixed by the end of next week, i'll ask them to send it back to me and i'll send it to HTC America.

like yourself, i was told by HTC America to send my phone to europe when i first contacted them by email. i'll call them and ask them if i can send my phone to Houston.

[autoquick]

awesome, thanks for the info.. did they need an invoice or anything?
Are you kidding???? No, really I would have died if I had to produce anything. I got mine from a Hong Kong dealer on E-bay. Great deal but lousy service.
So in a nutshell NO PAPERWORK ! :D
Yea to HTC for standing behind thier products.
Also I think it's because these units are so new and it's a known bug.

Lastly, Got the TomTom 6.030 (8320) from HTC to work! Activating the maps was a trick but that's another subject. The reasion for doing that was to see what the differance is, a Sat Reciever option called "Internal GPS".
Loaded themes, custom backdrop, 4Gig memory chip (TopRam), Bejeweled and other apps work fine.

[vanydotk]

how did they ship the phone back to you if you don't mind me asking? (UPS ground? USPS Priority, etc?) I'm going to be sending my phone in this week when I get an RMA, however I won't be in town starting next Tuesday so I'm wondering if I'll get it back on time. When I called in the person I spoke to said that the part number I gave them was not one of the part numbers they serviced so she had to escalade it and I have to wait for an email response to see if they'll service it.

[vanydotk]

Alright USA guys to get your phone serviced in the US this is what you'll have to do. When you call in they'll ask for all your information, p/n, sn, imei, etc. Once you give it to them and they respond with "we don't service this part number," or "I'll have to foward this to see if we can repair it," or anything like that, just ask to speak to a supervisor and the supervisor should be able the get the ball rolling. The problem is that the part number they have in their computer system ends with 01 and the ones we have end with 00 so it's just one digit off.

[KungFu_Sam]

Update on my phone: I sent my P3600 back to "Phone Source USA (http://www.phonesource-usa.com/)" on May 19th. I called them back today and they said they sent my phone to Acc in Germany for repairs. I really wished i would have known about HTC in Houston (from autoquick's post) before i sent it back to Phone Source USA. they told me it can take up to 6-8 weeks till i get my phone back. I hope when i get it back that the touchscreen problem will be fixed for good.

If anyone else had their phone repaired for the touchscreen problem, would you tell the rest of us how long since you got it back and how your touchscreen has been working?

Thanks

[jlagden]

I received my phone back this week from Teleplan (Optus Australia service centre). They had it for 4 weeks while awaiting parts - a new mainboard. The repair docket said they had changed the mainboard and loaded the latest ROM, considering I had the GPS ROM when I sent it, I thought they might have put WM6 on it!

Turns out the latest ROM was the 1.23.707.5 and Radio version 1.33.30.10 (non GPS). They have put a new mainboard in the phone as it now has a new IME number and Serial number begining with 'DP75FK*****. I thought I would try and register this with Dopod Asia (rather than Australia) as they seem to get the newer ROMS released first, but the new serial number is only 11 characters long instead of the required 12. I sent an e-mail to Dopod asking if it is a misprint, but havent had a reply as yet.

I tried to update the ROM to a GPS enabled one (RUU_Trinity_DOPODASIA_WWE_1.23.707.6_6275_1.35.00 .11_108_Ship), but each time I try it gets to the bootloader screen and stops due to having lost USB connection - ERROR [260]:CONNECTION. It connects no problem when syncing normally. I did update WMDC to 6.1, so I might roll back to 6.0 and try again.


Update

Ok, so I tried rolling back to WMDC 6.0, but that didn't help. I have since found the thread RUU Works in Vista RTM! (http://forum.xda-developers.com/showthread.php?t=291723&highlight=RUU+Works+in+Vista) which may explain the reason - Vista! Luckily I still have a pc with XP, which I will us to update the ROM.

[autoquick]

how did they ship the phone back to you if you don't mind me asking? (UPS ground? USPS Priority, etc?) I'm going to be sending my phone in this week when I get an RMA, however I won't be in town starting next Tuesday so I'm wondering if I'll get it back on time. When I called in the person I spoke to said that the part number I gave them was not one of the part numbers they serviced so she had to escalade it and I have to wait for an email response to see if they'll service it.

I hope I'm not too late responding. (Working too much) HTC returns repaired phones via FEDEX with required signature. That can be a pain. The carrier used FEDEX home service so they arrived after 5pm.

[vanydotk]

I hope I'm not too late responding. (Working too much) HTC returns repaired phones via FEDEX with required signature. That can be a pain. The carrier used FEDEX home service so they arrived after 5pm.

Ahh I see, I already sent my phone out but I'm having it returned to the address I'm going to be at. How is the new phone working out? Any problems?

[vanydotk]

I finally recieved my phone back from HTC America and just like autoquick the p/n is now 99HCK013-01 instead and not 00 at the end. Everything seems to be working fine, I haven't tested the GPS yet, but I will soon. It's nice to have my phone back and hopefully it's the newer motherboard so the screen doesn't mess up again.

[Elim Garak]

Wow, looks like HTC got a major problem this time! I hope they'll fix it soon, I don't want to have no response from my touchscreen, it's basicly THE operating system that make Pocket PCs so good and easy to use...

[ludovic.audoin]

Hello,

I'm going to get back my HTC P3600 from repair. Hope it would works great now.

I will let you know.

Ludovic

[KungFu_Sam]

vanydotk,

that's good to hear. I sent mine to Germany for repairs and it's been over a month now :( and i live in California

did you get some sort of sheet that says what they fixed or replaced? i can't wait to get my phone back. i'm using a nokia 3250 as my back-up now.

keep us posted about your phone after the return.

[ludovic.audoin]

Hello,
I finally get my P3600 back yesterday. After 1 day everything seems to be fine. They changed the radio card and updated to the latest rom.

Ludovic

[vanydotk]

vanydotk,

that's good to hear. I sent mine to Germany for repairs and it's been over a month now :( and i live in California

did you get some sort of sheet that says what they fixed or replaced? i can't wait to get my phone back. i'm using a nokia 3250 as my back-up now.

keep us posted about your phone after the return.

Nope, didn't get a sheet or anything.. I'm guessing they replaced the whole phone because the part number is different than the one I sent in.

As for the phone.. it's working fine so far, I upgraded the firmware and the GPS seems to be working fine.

[KungFu_Sam]

Nope, didn't get a sheet or anything.. I'm guessing they replaced the whole phone because the part number is different than the one I sent in.


my concern is what will happen in 3 months. my P3600's screen stopped working after 3 months. If they just replaced your old phone with a new phone but NOT fixed the problem, it will only be a matter of time till the problem shows up again. but i'm crossing my fingers that they fixed your problem with your phone for good.

[moose_tr]

vanydotk,

that's good to hear. I sent mine to Germany for repairs and it's been over a month now :( and i live in California

did you get some sort of sheet that says what they fixed or replaced? i can't wait to get my phone back. i'm using a nokia 3250 as my back-up now.

keep us posted about your phone after the return.

I wish you lots and lots of luck, if you happened to make the big mistake by sending your phone to Arvato teleservice in Germany...
My phone is fixed and sent back to me on 16.05.2007 and still couldn't receive it. Just because they didn't take my address-change into consideration, it is traveling back and forth between coountries. Their are highly un-organized.

M.

[hirenmistry]

Have just gone through all the message in this topic. I still cannot understand whether this problem occurs for all Trinity phones or just a particular batch that was/is faulty.

Regards,
Hiren

[MAK11]

Have just gone through all the message in this topic. I still cannot understand whether this problem occurs for all Trinity phones or just a particular batch that was/is faulty.

Regards,
Hiren

Looks like a faulty batch IMO.. People who had the problem should post their S/N in here so we can track thebatch.

[KungFu_Sam]

Have just gone through all the message in this topic. I still cannot understand whether this problem occurs for all Trinity phones or just a particular batch that was/is faulty.

Regards,
Hiren

maybe i'm jaded, but i believe that it's a problem with ALL Trinitys. it's just a matter of time. what we need to do is find out who has their's for the longest amount of time, and it still works. mine died after 3 months.

[hirenmistry]

maybe i'm jaded, but i believe that it's a problem with ALL Trinitys. it's just a matter of time. what we need to do is find out who has their's for the longest amount of time, and it still works. mine died after 3 months.

If thats the case then I would rather wait before I buy the trinity. I am not sure about HTC support here in Dubai.

Regards

[KungFu_Sam]

Hello everyone,

I bought the P3600 from "Phone Source USA (http://www.phonesource-usa.com/)" on February 16, 2007. Last week (May 9th), my touchscreen stopped responding and my "start button" keeps opening for no reason. After searching online, I found this thread. I read that heat can cause this to happen, so I put my phone in the refrigerator for a few minutes, and that actually helped. But after using the touchscreen for a few minutes afterwards, the problem comes back. I did a soft reset, and a hard reset, and i even installed the new ROM from HTC's website, and that didn't help.

I contacted HTC-Europe and explained the problem. They replied by saying that it sounds like an LCD problem and that I should send it to them to have it repaired. But I would have to send it to them in the UK - and i'm from California, USA.

I then contacted "Phone Source USA (http://www.phonesource-usa.com/)" and explained to them the problem and I asked them if they can help - knowing that my 30 day warranty with them is over. They told me that I can send it to them (in Las Vegas), and they would send it to the manufacturer. I'm sending my phone to "Phone Source USA" tomorrow. I will include a note about the touchscreen working initially, but being non-responsive after a few minutes of use. I will follow-up back here with any news.

Thanks

Well, after about 2 months without my Trinity, i got my phone back today from repairs. i had to pay Phone Source USA 100 bucks (80 for repairs, 20 for shipping). something tells me that if i would have sent it to HTC in Houston on my own, it wouldn't have costed so much. i sent the phone to Phone Source USA in Las Vegas, and they sent it to Germany to get it fixed.

anyways, so far, so good. i've been installing applications and playing with the touchscreen to keep testing it. i'll post back if anything comes up, but as of right now, it's working just fine.

btw, i didn't receive any type of invoice that tells me what was done to fix the phone. just an invoice of the price break down like i mentioned before. i emailed them to ask them what was done to the phone, so hopefully, they'll reply back and tell me they replaced the LCD and motherboard. i'll report back once i hear something. another good thing is that they left my 2 Gig miniSD card in there because i forgot to remove it before i sent it to them.

[vanydotk]

Well, after about 2 months without my Trinity, i got my phone back today from repairs. i had to pay Phone Source USA 100 bucks (80 for repairs, 20 for shipping). something tells me that if i would have sent it to HTC in Houston on my own, it wouldn't have costed so much. i sent the phone to Phone Source USA in Las Vegas, and they sent it to Germany to get it fixed.

anyways, so far, so good. i've been installing applications and playing with the touchscreen to keep testing it. i'll post back if anything comes up, but as of right now, it's working just fine.

btw, i didn't receive any type of invoice that tells me what was done to fix the phone. just an invoice of the price break down like i mentioned before. i emailed them to ask them what was done to the phone, so hopefully, they'll reply back and tell me they replaced the LCD and motherboard. i'll report back once i hear something. another good thing is that they left my 2 Gig miniSD card in there because i forgot to remove it before i sent it to them.

Why did you have to pay for repairs? It should have been covered under warranty. When I shipped my phone to HTC Houston it was covered.. Then again I only had my phone for 2 weeks before it broke down.

[KungFu_Sam]

Why did you have to pay for repairs? It should have been covered under warranty. When I shipped my phone to HTC Houston it was covered.. Then again I only had my phone for 2 weeks before it broke down.

Yes, That's what i asked myself. I didn't know about HTC in Houston until after i sent my phone back to Phone Source USA located in Vegas. When i saw that i had to pay a C.O.D. charge to FedEx when they delivered it, i was suprised myself. It "should" have been covered by manufacturer's warranty - for one year. But what i think happened IMO, is that i paid for the shipping to and from Germany. i emailed Phone Source to see if i can get a list of things that was done to my phone. anyways, my phone seems to be working good so far but it hasn't been 24 hours yet. hopefully it will work for at least a year this time. i like to buy new phones every year, but at this price (600 dollars for the phone + 100 for repairs) i should keep it for the next 5 years ;-)

[legendasboy]

i am a hermes user and i had the same problem with mine, so i had to send it back to uk, it was a vodafone rebranded htc. hope it will came working ok

[jjplayground]

My HTC p3600 has the problem now too.
I will bring it back to the store next week.

I bought it in March, so the device is only 4 month ols :mad: :mad:

[legendasboy]

it seem s like a time bomb, waiting too explode...so nice, we pay a fortune for the ppc´s them they are faulty. nice service

[KungFu_Sam]

My HTC p3600 has the problem now too.
I will bring it back to the store next week.

I bought it in March, so the device is only 4 month ols :mad: :mad:

Sorry to hear about your P3600. Mine lasted 3 months, so you might have the record for longest lasting till the screen stop working. I got mine back from Germany (i live in California) 1 week ago, and everything seems to work just fine so far. i would like to think that everything is perfect and that 3 months down the line from now, my phone will still work fine, but you just never know...

[fried_potatoes]

It looks like I'm not the only one in this world who is suffering from this tragedy...the "time bomb" HTC/Dopod Start Menu Flicker and Touch Screen Failure problem.

As I hate sending phones away for service (they just don't come back to same as they use to be), I have almost tried every other alternative in attempt to fix this problem myself (without voiding the warranty), but have failed miserably.:mad:

For those who are interested in what I have tried, I've re-flashed every single version of both original & cooked ROMs and the problem still persists. I have tried loosening the screws on the HTC device as one has suggested, but this just gave me false hope. The problem came back again shortly thereafter.

So yes, it seems that I'm at a wits end and am forced to send it off to service, hopefully have the mainboard replaced, and play the waiting game. Having such a device do everything for you and then loosing it becomes quite a pain especially when you've spent quite a bit on buying it, expecting it to work for a least a year or two....not for a month or two.

So what do I think of HTC/Dopod. Not very good, unfortunately. But the sad thing is that (correct me if I'm wrong) there seems to be few pda devices out there that competes with it in terms of functionality i.e. GPS, pda, quadband GSM, HSPDA.

Will I every buy an HTC/Dopod again? Probably not.:mad: They just seem to severely retarded in their research & development and their customer support. I have never, in my gadget filled life, experienced a problem such as this...one that ticks like a "time bomb". Dopod should change their logo from "Enjoy Mobility" to "Lack Mobility"

BTW, could those who have had their main boards replaced please comment if they have had any future problems thus far? This would give me a better idea if I should even bother sending it off or just chuck it against a wall and claim sunken costs. From posts above, some of you should have your mainboards replaced for more than a month or two now. Thx alot.

[aftab-atd]

try to reheat the small ic(black one) besides the lcd connector or try to change the touch panel....thankss

[KungFu_Sam]

fried_potatoes,

before i sent my trinity for repairs, one thing that worked for me was putting the phone in the refrigerator for a few minutes. i find that cold temperature helps. but then after a few minutes of using the touchscreen, it goes back to not working again.

[Craic Dub]

...I got mine back from Germany (i live in California) 1 week ago, and everything seems to work just fine so far. i would like to think that everything is perfect and that 3 months down the line from now, my phone will still work fine, but you just never know...

May I ask, how you established the communication to the German service center and how the RMA process works out?

How did you know to send it over to Germany as oppose to Taiwan?

[fried_potatoes]

fried_potatoes,

before i sent my trinity for repairs, one thing that worked for me was putting the phone in the refrigerator for a few minutes. i find that cold temperature helps. but then after a few minutes of using the touchscreen, it goes back to not working again.

Thanks for the idea KungFu_Sam,

I realized that your solution works, but it's just a temporary one. I've managed to send my phone away for repairs under warranty. It'll take 2-3 weeks. I'll keep you people posted on the results of the repairs.

Well the new ETEN 500+ looks quite good. Maybe that may be next phone if this one doesn't work out.

[jlagden]

It looks like I'm not the only one in this world who is suffering from this tragedy...the "time bomb" HTC/Dopod Start Menu Flicker and Touch Screen Failure problem.

As I hate sending phones away for service (they just don't come back to same as they use to be), I have almost tried every other alternative in attempt to fix this problem myself (without voiding the warranty), but have failed miserably.:mad:

For those who are interested in what I have tried, I've re-flashed every single version of both original & cooked ROMs and the problem still persists. I have tried loosening the screws on the HTC device as one has suggested, but this just gave me false hope. The problem came back again shortly thereafter.

So yes, it seems that I'm at a wits end and am forced to send it off to service, hopefully have the mainboard replaced, and play the waiting game. Having such a device do everything for you and then loosing it becomes quite a pain especially when you've spent quite a bit on buying it, expecting it to work for a least a year or two....not for a month or two.

So what do I think of HTC/Dopod. Not very good, unfortunately. But the sad thing is that (correct me if I'm wrong) there seems to be few pda devices out there that competes with it in terms of functionality i.e. GPS, pda, quadband GSM, HSPDA.

Will I every buy an HTC/Dopod again? Probably not.:mad: They just seem to severely retarded in their research & development and their customer support. I have never, in my gadget filled life, experienced a problem such as this...one that ticks like a "time bomb". Dopod should change their logo from "Enjoy Mobility" to "Lack Mobility"

BTW, could those who have had their main boards replaced please comment if they have had any future problems thus far? This would give me a better idea if I should even bother sending it off or just chuck it against a wall and claim sunken costs. From posts above, some of you should have your mainboards replaced for more than a month or two now. Thx alot.

Hey Mr Potato man,
Don't feel too disheartened with HTC/Dopod. This problem is down to manufacturing of the mainboard for a particular batch run. Those of us that were unfortunate enough to have experienced the problem have had to suffer the hassle of returning their phones. Apart from a few that were probably early discoverers of the problem, HTC/Dopod have been pretty good at resolving the issue with a new mainboard. I feel happy knowing i have a new mainboard that has been produced with the previous fault in mind - they don't want to make the same mistake twice. IMHO the only way to resolve this problem is RTM.
I don't have any worries about owning a HTC phone in the future, I don't intend to go back to a Nokia phone again!

[Eldi]

Look at my thread and see how simple it is to fix this problem.

http://forum.xda-developers.com/showthread.php?p=1356635#post1356635

[vanydotk]

Look at my thread and see how simple it is to fix this problem.

http://forum.xda-developers.com/showthread.php?p=1356635#post1356635

We all already know this.. and why point to another thread?

To fix the problem it has to be sent in to be serviced so the motherboard can be replaced.

[KungFu_Sam]

May I ask, how you established the communication to the German service center and how the RMA process works out?

How did you know to send it over to Germany as oppose to Taiwan?

Well, i sent an email to them from the offical HTC website. They sent me an address i can send it to. I didn't do it this way though. i went through the compamy that i bought my phone from - PhoneSource USA (http://www.phonesource-usa.com/). I told them my problem, and i told them i didn't want to pay 80 bucks to ship it to germany. so they said they can send it to the manufacturer for me. so, i sent it to PhoneSOurce USA located in Las Vegas Nevada and they sent it to Germany. after about a month, i got my phone back, and i was charged 100 U.S. dollars (20 for shipping and 80 for repairs). it's been working fine so far.

i don't know why i was charged for the repairs. my phone is still under the manufacturer's warranty. and i never got a report on what was fixed/repaired. i wish i would have known about HTC in Houston Texas. i think they would have fixed it for free.

[fried_potatoes]

Hey Mr Potato man,
Don't feel too disheartened with HTC/Dopod. This problem is down to manufacturing of the mainboard for a particular batch run. Those of us that were unfortunate enough to have experienced the problem have had to suffer the hassle of returning their phones. Apart from a few that were probably early discoverers of the problem, HTC/Dopod have been pretty good at resolving the issue with a new mainboard. I feel happy knowing i have a new mainboard that has been produced with the previous fault in mind - they don't want to make the same mistake twice. IMHO the only way to resolve this problem is RTM.
I don't have any worries about owning a HTC phone in the future, I don't intend to go back to a Nokia phone again!

You've got a point. But its just the mixture of delayed promises and the such that gets you wondering about how HTC/Dopod treat customers that want to be loyal. It just gets you to think twice. I agree with you on Nokia...I've had a fair share of crap from them...I was so pissed off, I seriously considering to take them to court. I've had some serious unlucky strikes with mobile phones...I have not owned one without problems:-( Most of them are Nokias...

[Talkrabb]

2 - 3 weeks after I got my HTC P3600 back from repair the problem is back.

Here the video I recorded today after a hardreset:
http://www.youtube.com/watch?v=GNv8FMy_mVU

[vanydotk]

2 - 3 weeks after I got my HTC P3600 back from repair the problem is back.

Here the video I recorded today after a hardreset:
http://www.youtube.com/watch?v=GNv8FMy_mVU

dude that sucks, which repair center did you send it to?

[MAK11]

2 - 3 weeks after I got my HTC P3600 back from repair the problem is back.

Here the video I recorded today after a hardreset:
http://www.youtube.com/watch?v=GNv8FMy_mVU

It wasn't repaired if they didn't change the mainboard. Did they tell you what they did?

[Talkrabb]

I bought it from Amazon.de. Their repaircenter "dug AG" wrote that they made a "SW UPdate/SW check".
I flashed the official German GPS ROM form the HTC website before I recorded the video and the sent it there the second time.

[vanydotk]

I bought it from Amazon.de. Their repaircenter "dug AG" wrote that they made a "SW UPdate/SW check".
I flashed the official German GPS ROM form the HTC website before I sent it there.

Ah that's why, it's a hardware problem and the motherboard has to be replaced. Sorry to hear that they didn't fix your problem right the first time.

[nbc17]

Is there a HTC in Texas? Could someone give me the number. Thanks.

[KungFu_Sam]

Is there a HTC in Texas? Could someone give me the number. Thanks.

here are some previous posts from autoquick and vanydotk...

You have to contact repair center in Houston (http://www.america.htc.com/support/service-repairs.html). Follow the link to the WEB site. You have to contact them before sending the unit. Also, when you send the phone, remove battery, back cover, stylest(s) and External memory chip. They might replace the phone and you might not get these items back. When I first called I got some story about "It's a european version" Wrong. Call back and talk to somebody else or email to make contact. I ended up dealing with the PM Coordinator to send it back. It took 1 week but that was over the long weekend. The postal service slowed it down.

Alright USA guys to get your phone serviced in the US this is what you'll have to do. When you call in they'll ask for all your information, p/n, sn, imei, etc. Once you give it to them and they respond with "we don't service this part number," or "I'll have to foward this to see if we can repair it," or anything like that, just ask to speak to a supervisor and the supervisor should be able the get the ball rolling. The problem is that the part number they have in their computer system ends with 01 and the ones we have end with 00 so it's just one digit off.

[jjplayground]

I just got my device back after about a week.

They have replaced my device (new IMEI number) and also the bezet has been replaced because of the paint problem.

Great support HTC!

John

[KungFu_Sam]

well, my phone that i got back from repairs just starting messing up again. I sent my phone back to to where i purchased it from (Phone Source USA (http://www.phonesource-usa.com/)) and they sent it to Germany to have it fixed. After a month and a half, i get the phone back, end up paying 100 bucks (80 for repairs, 20 for shipping), now after only 3 weeks of receiving it back, the screen stops responding. i made sure to tell Phone Source USA that the phone was a LCD/Motherboard problem, but i think the people in Germany just put in a new firmware. i know i won't get my 100 bucks back from Phone Source USA, so complaining won't do any good. i'm gonna send them a nasty email and tell them that they lost a customer who likes to buy a new cell phone every year.

i'm gonna try to send my phone to HTC in Houston Texas.

[KungFu_Sam]

i just got done talking with HTC in Houston. i mentioned "the part number they have in their computer system ends with 01 and the ones we have end with 00" as vanydotk posted.

they explained to me that after they received my phone, they'll send me a "SWAP" phone to use. after they "diagnose" my phone and find out that the problem is under warranty, i get to keep the phone they sent me, and they'll keep my phone and fix it. the only thing i have to pay is $20 Global Warranty Handling Fee.

if my problem isn't covered under their warranty, they will call me and tell me how much it will cost to fix it. but i get to keep the SWAP phone, i'm just charged for fixing the other phone.

i wished i would have known about HTC in houston before i sent my phone to Germany and paid 100 dollars for the "repairs".

[moose_tr]

Good to see that "P3600 screen no response" thread is not on the first page anymore...

My device came back from the service after 3 months, travelling almost 10.000km. Now with a new mainboard and touch-screen, it is working probably even with the GPS.

Although, I haven't tried the Sim card yet, as a pocket PC it works fine.

Good luck to all...

[H_callahan]

wondering if it is desgin fult, hope they fixed it now, only had mine about a 2 weeks now! 4 months is a long to wait if it brakes :(

[KungFu_Sam]

i just got done talking with HTC in Houston. i mentioned "the part number they have in their computer system ends with 01 and the ones we have end with 00" as vanydotk posted.

they explained to me that after they received my phone, they'll send me a "SWAP" phone to use. after they "diagnose" my phone and find out that the problem is under warranty, i get to keep the phone they sent me, and they'll keep my phone and fix it. the only thing i have to pay is $20 Global Warranty Handling Fee.

if my problem isn't covered under their warranty, they will call me and tell me how much it will cost to fix it. but i get to keep the SWAP phone, i'm just charged for fixing the other phone.

i wished i would have known about HTC in houston before i sent my phone to Germany and paid 100 dollars for the "repairs".

Just got mine back from HTC in Houston. They switched out the motherboard and now i have a new IMEI number. It took about 2 weeks from the time i sent it to them, till the time i got it back (i live in California). HTC has great customer support. I'll report back here if i have any problems in the future. On another note, i never received a "swap" phone like they originally told me. when i called them last week, they said with that kind of problem, they just switch out the motherboard. I'm not complaining ;-)

[autoquick]

Hey, just putting the word out. My repaired phone is now not working correctly. I had the screen clicking problem and freezing. Sent the unit back for repair, got a replacement unit May 31. Was able to get the GPS and other functions working fine. Now the replacement unit it hanging. Click on the start and it just sits there. Sometimes it will let me get into a few submenus and just hangs. No buttons will work no nothing. Had to reboot it and it's still hung. This is just stupid problems. I would have expected a lot better product for the money. I know this will be the LAST HTC product I'll purchase.

[KungFu_Sam]

Hey, just putting the word out. My repaired phone is now not working correctly. I had the screen clicking problem and freezing. Sent the unit back for repair, got a replacement unit May 31. Was able to get the GPS and other functions working fine. Now the replacement unit it hanging. Click on the start and it just sits there. Sometimes it will let me get into a few submenus and just hangs. No buttons will work no nothing. Had to reboot it and it's still hung. This is just stupid problems. I would have expected a lot better product for the money. I know this will be the LAST HTC product I'll purchase.

Sorry to hear about your problem returning. that's weird that you got a replacement phone, while they sent me my same phone but with a new motherboard. i wonder if the replacement phone you received from them never had the "fix" done to it. my IMEI number was exactly the same as before, except there is a "04" at the end. so i have two extra digits at the end of my IMEI number. i'm hopeful that my phone is fixe due to the new motherboard.

keep us updated on your phone.

[CesarSan]

I wan't to buy a P3600 but I'm really concerned about this touchscreen problem. I live in Brazil and it would be very difficult and expensive for me to send this phone back to Europe to be repaired.


Is there a way to know if the phone that I'm intending to buy is already fixed? The ones that are being produced lately are already fixed? Maybe I could know through the serial number or something like that?

Thanks
Cesar

[Talkrabb]

I got mine back from repair this week.
After the second repair it's still not ok!
See the video (http://youtube.com/watch?v=P9_1BAiU_7k)

How I test it:
========
1) Hardreset to make sure that it's not software related.
2) Turn on Mobile, WLAN & Bluetooth
3) Start TomTom (from memory card without installing) to keep the CPU busy
4) Put the Trinity in its pocket
5) Connect the charger
6) Wait for some hours.

When you hear the clicks you device has the Tochscreen-Bug. Else try to use the touch screen. If it's frozen make a soft reset. Then you hear the clicks.

The problem remains until the device has cooled down. A soft- or hardreset doesn't cure the problem.

When I sent it for the first repair to the DUG AG (they do the repairs for Amazon.de) I had the official German HTC GPS enabled ROM installed (and no other cooked ROM before).

After I got it unrepaired back I tried if AX3Ls ROM can cure the problem. I did not.
So I flashed the official German HTC GPS enabled ROM again, recorded the first video (http://youtube.com/watch?v=GNv8FMy_mVU) and sent it to the DUG AG again.

This time it came back with a printout of this XDA Developers Thread where they blamed me that I manipulated the software and thereby caused the problem.

[KungFu_Sam]

you have to make sure that they replaced the motherboard. it's not a simple firmware issue that you can solve by loaded a new firmware. i called HTC in Houston texas and made sure that they replaced my motherboard, which they did. i'm not saying that this will fix the whole issue, but it's better than just a firmware upgrade. i'll report back if my phone starts messing up on me again since i got a new motherboard install in my phone.

[butor]

Guys , are you sure that the problem is not a video problem. I had same problem with TOM TOM that suddenly stop respond. I've installed the ATIFIX and then no more problem.

Hope it can help.

JMF

[nbc17]

What's ATIFIX? Where can you get it? Thanks.

Guys , are you sure that the problem is not a video problem. I had same problem with TOM TOM that suddenly stop respond. I've installed the ATIFIX and then no more problem.

Hope it can help.

JMF

[aftab-atd]

Hi all,

I have my P3600 for only 1 month. The touch screen suddenly has no response without any reasons.
I have tried soft and hard reset but with no luck. Is there any hold button/fuction at the P3600?
Can you guys please help and give your expert advise.

Thanks.

Dennis

i tried to reheat the ic besides the lcd connector and it works but don't reheat to much..

[flamingcrumb]

One other thought. I've always used a screen protector. Do you think this can make it worse? Does this screen even need protection? Or is this simply irrelevant either way? TIA :)

[Talkrabb]

The ATIFIX fixes the frozen TomTom screen but does not cure the self-opening start menu.

[KungFu_Sam]

Just got mine back from HTC in Houston. They switched out the motherboard and now i have a new IMEI number. It took about 2 weeks from the time i sent it to them, till the time i got it back (i live in California). HTC has great customer support. I'll report back here if i have any problems in the future. On another note, i never received a "swap" phone like they originally told me. when i called them last week, they said with that kind of problem, they just switch out the motherboard. I'm not complaining ;-)

well, after 2 weeks of having my phone back, the screen is messing up again. that's with a new motherboard! i don't know what else to do.

[SKSAustin]

I have think about buy the HTC p3600, but with this MB error i maybie buy another PDA like the M700 from eten!

I have no joy to send it back again and again...
With my Qtec9090, i have NO problems at all in the last 2years. I don´t want to start with a new phone that have problems with there hardware all the time.

Or is it possible that in germany other Hardware versions of the p3600 are exsist?!

mfg
SKSAustin

[dubart]

I bought mine in Germany and there is Made in Taiwan on the box. Still no screen/MB problems, but it started peeling after 3 weeks.

[KungFu_Sam]

I just called HTC in Houston, TX. I got a new RMA number and i'll be sending my phone back to them for repairs...for the 2nd time. hopefully, they'll replace more than just the motherboard and get it working correctly.

i might get the Eten x500+ if it doesn't get fixed this time around. i felt like i wasted 600 bucks on a phone!

[flamingcrumb]

One thought, is there any possible tweak to deactivate touch sensitivity at the top left of the screen entirely? I could totally live with just using the Start Menu hardware button. If that part of the touch screen could be mapped to "off" somehow, I wonder if that could serve as a workaround? That is beyond my know-how, so any ideas would be much appreciated.

At first I was relieved that the screen issue was not just me, but the more I hear about this the worse this nuisance sounds... especially about people getting repairs that do not properly resolve the issue. I have also tried using it with and without a screen protector now too. Also have tried different Roms. None of these make any difference. Seems like a design flaw, maybe?

I previously had my motherboard replaced as part of different repair (I assume they changed the board because my IMEI changed). My problems with the Start Menu activating itself have started quite recently but are getting bad fast.

I am reluctant to send my phone away for a 2 week repair (especially as it may not be a firm solution). It would be hard for me to do without the phone... I would possibly even have to buy another phone to cover the gap.

OT: Someone asked about the ATI fix so I have attached the cab in zipped form just to be helpful. It does improve video playback but unfortunately has no bearing on the Trinity screen issues AFAIK.

Back to my thought about switching off the screens Start Menu, is there a screen utility that allows an area or function to be deactivated? TIA :)

[KungFu_Sam]

i just sent my P3600 to HTC in Houston for repairs for the 2nd time. the 1st time, they did change out the motherboard. i can't keep sending the phone back for repairs every 2 weeks. if it fails again, i'm not ever buying an HTC phone again. i'll report back once i get my phone back.

[fried_potatoes]

To Kung Fu and to those who have suffered this LCD screen problem:

I feel your pain as I have experienced this myself. I sent my phone back 3 times and, finally, on the 3rd time, HTC decided to "replace" my phone under warranty. After a lot of angry calls. it took them over 2 months to figure that the only resolution was to "replaced" the unit. By replace, I mean they swap everything inside except for housing and battery. The only way to fix this problem is, unfortunately, to do the above. In the previous attempts, HTC has tried to re-flash and replace LCD only, but this did not fix the problem.

My new serial number has a B on the end. It still has -00 at then end. It has been working fine so far. Only time will tell...

I really wonder what the R & D department does at HTC...maybe they are eating too many donuts, having too much coffee, and waiting for their checks to come by mail. Even my pet monkey does more for his food...I kid:)

Anyway, hope everyone who has this problem gets it resolved soon. It is a pain, especially when we've all forked over a significant amount of money on it.

Take Care,

fp

[KungFu_Sam]

Thanks for the info fried_potatoes.

i just got done talking to a customer service person from HTC in Houston about my phone i just sent to them last week. the guy told me that they sent my phone back to me today. i asked them what was done to my phone because the last time, they just replaced my motherboard, and i mentioned that i didn't want them to just replace the motherboard this time. well, the guy told me that they replaced my LCD and LCM. i don't know what an LCM is but i'm glad that they replaced something else instead of the motherboard.

i'm not concerned that they DIDN'T replace my motherboard this time, since it's still "new". i just wanted to make sure it was something else they replaced. anyways, i should have my phone back this week and i'll report back if anything else happens.

[fried_potatoes]

Not a problem Kung_Fu_Sam,

Hope it finally works out this time around.

Mine is doing alright so far *touch wood*

They replaced my LCD, LCM, and motherboard as well.

Maybe it's not a sole motherboard issue, but the entire thing.

Take Care.

[KungFu_Sam]

I found this at Howardforums (http://www.howardforums.com/showthread.php?t=1159609&page=2&highlight=p3600) from a poster named D.S.I.

"...it's not the LCD.... it's a BGA chip on board that's causing it... it's a touch sensor pad allocation registor (touch screen controllor)... during the manufacturing process, that BGA IC was not solder on properly, leaving a tiny crack on the solder between the chip and the board due to the cooling process. (Cold solder, this is what it's called). Therefore, when u first use it, it works normally, after a while, just a little bit of heat, it's enough to warm it up causing a temp change and deformation, thus loss contact. EV are not transmitted right and causing it to keep registering the wrong co-ordinates from the touch sensor pad to the CPU. (As in the phone keeps thinking you are pressing at the top left corner. If you rotate yr screen 90', you'll find the phone keeps pulling the calendar.) Therefore, in order to fix the problem, the BGA should have changed or at least re-flow the board (as in re-solder the board). Looks like now they have replace yr phone w/ a different defective board. If I were you, i'll ask them to replace the board again or at least work on the board...(They should know how to fix the board.. it's only a 30mins job)... Hope this don't shoot your hopes down where they didn't replace yr board but other things..."

so i might have to send it back for a 3rd time and tell them this information...we'll see.

btw, fried_potatoes, how long has it been since you gotten your phone back from repairs now?

[totalpackage181]

i've been having sooooo much fun working on this phone over the last three weeks ( how long i have had it) , havent had a problem until three nights ago,
I was working on getting pcmkeyboard to work, and had it running for atleast 20 minutes while doing this and other things ( this is nothing out of the usual, infact during the day my d810 is plugged in in my van with gps working all day)...

anyhow after only twenty minutes, .suddenly start menu on off and it does it everytime it hits 104 f now ...dang it pretty constant if used for 4 min or more.........funny thing is that in my van it started to do it today so i turned on the airconditioner ( it sits in a cradle hooked to my vents) that stops it pretty quick as it cools it down..... i bought from ebay, live in canada...i guess im SOL for sending to europe..anyone figured out a fix to resolder that chip...can i have a local repair shop do it....any pics of the BGA chip? IS THIS 100% confirmed?

[totalpackage181]

Could anyone who has their trinity open please take a high res photo of the BGA chip ?

Their is a company that changes out ram on pocket pc phones, i imagine the soldering machinery involved would be identical. After talkign with Houston HTC only a few minutes ago it reaally looks dismal for me to send my phone there.

The way they were talking, there are a lot of shipping charges along with potential repair charges. From what i have read it is still hit or miss whether you get a good motherboard or not.

Maybe having a third party resolder or replace the BGA chip is a better idea.

HOWEVER I DO BELIEVE THAT THE BEST IDEA IS TO MAP OUT THE TOP CORNER OF THE TOUCH SCREEN........CAN ANYONE DO THIS????????

[fried_potatoes]

Hi KungFu_Sam,

I've had my HTC fixed for about 2 weeks now. I've done a lot of testing with it. Tried GPS, played videos on my phone, hard reseted it like 3 times, install loads of software on it, and the problem has not come back *touch wood*

So you're howard forums search hypothesis might actually be right. It makes sense as replacing LCD only did not fix the problem. The only fix is to replaced the entire MB and get a new IMEI number.

Hope this helps.

Take Care,

fp

[b1cnrt73]

I had the same problem after a month of use. Sent to Houston. they said the same thing shipping, parts, and etc had to give credit card authorization just to look at it. I paid tracked shipping to them and was waiting for a phone call. I finally called 3 weeks later and the person was silly enough to tell me they got it in 2 days after I sent it, but have not looked at it yet. I asked them when they would and they told me to try next week. I called back and they said it was shipped out all ready. All the notes said on the computer was replaced. I got it the next day and it still had the same serial. I was worried. I tried it out and seemed to work. I used it for a 30hr drive cross country non stop with gps on. Worked perfectly. have been using it for over a month now and still working perfectly. Never charged my card a penny!

[KungFu_Sam]

well, after 1 week of receiving my "repaired" phone from HTC for the 2nd time, it is messing up AGAIN! i am going to send it back to them for the 3rd time now. this time, i'm going to explain to them about the BGA chip and how it is not being soldered on there properly. when it comes back to me for the 3rd time from repairs, and if it starts to mess up on my again, i will give up and buy the ETEN x500+

[totalpackage181]

i guess Houston here i come, or atleast my phone...cause it has become almost totally unusable now........this is fu#@ing bullsh#t

[KungFu_Sam]

well, after 1 week of receiving my "repaired" phone from HTC for the 2nd time, it is messing up AGAIN! i am going to send it back to them for the 3rd time now. this time, i'm going to explain to them about the BGA chip and how it is not being soldered on there properly. when it comes back to me for the 3rd time from repairs, and if it starts to mess up on my again, i will give up and buy the ETEN x500+

i talked to HTC in houston and told them this will be my 3rd time sending the phone back to them for the same problem. i started telling them about the BGA chip and how it needs to be replaced. then the guy on the phone told me that since this is my 3rd time, they're just gonna send me a "new" phone once they receive my phone. so i guess i'll be receiving a refurbished phone this time around. i'll take it. as long as it works. i'll update here if i have any problems. i'm sending it back today.

[totalpackage181]

sorry, quick question, for a dopod d810 being sent to houston htc which rom would be appropriate to flash onto it?

[totalpackage181]

buuuummmmppppppp

[KungFu_Sam]

I just got off the phone with HTC in Houston. They said my phone is "fixed" and that it's on it's way back to me. i asked what was done to the phone and they said they replaced the motherboard and LCD. this was the 3rd time that i sent it back to them since July. i guess the first time i sent my phone back, they only replaced the "switch board" and NOT the motherboard like i originally had thought. The 2nd time i sent it back, they replaced the LCD and LCM. i'm hoping the BGA chip is on the motherboad and hopefully this fixes the phone for good. i do not want to send it back for the 4th time!

[KungFu_Sam]

i received my phone back today from HTC in Houston. i have a totally different IMEI number this time, so i guess they did change the motherboard. hopefully, i will not have to send the phone back to them anymore. i will report back here if there is any other problems with my phone

[pjay1182]

Misschien heb ik een idee waar het aan ligt, de screen protector zelf. Als je deze er af haald, en het scherm een dag laat "rusten". Ik heb namelijk het idee dat er druk ontstaat tussen de screenprotector en de touchscreen laag.

[steliosthem]

Hi all,

I have my P3600 for only 1 month. The touch screen suddenly has no response without any reasons.
I have tried soft and hard reset but with no luck. Is there any hold button/fuction at the P3600?
Can you guys please help and give your expert advise.

Thanks.

Dennis

Where did you buy it from?

[waterdeep]

damn samsung cpu, i got the same problem sometimes (couple times a day) and are veru unhappy with it. should I have known that it has samsung i would have hever bought it -- i think that processor overheating causes the problem affecting touchscreen controller. this is just a presumption, but I would be way happier not having any samsung parts in my device.

[herbie65]

I ha the same problem.
HTC P 3600
Purchased from PDA shop in NL at the end of august
2 times returned for RMA, 2 times CND (could not duplicate)
so returned to me.......
ROM version 1.23.404.2
ROM date 03/13/07
Radioversion 1.38.0.11

BTW: how can i check if my GPS is activated? and what are the settings?
because TT does not see any sattelites?

THANKS all!

[totalpackage181]

well as an update i got totally screwed on this phone..htc will not repair it as it is branded a dopod d810 and dopod does not warranty internationally...part number is slightly different from p3600 so houston says they cant fix it even though we all know its bs! i am choked....tatally useless $850 phone after duty and brokerage....I HATE HTC they will never get my business again..

[herbie65]

After 2 times repair, i still have the problem.
I did some testing with use of the kitchen oven.
At 35 degrees C i have the problem withe the start menu (left top) going on and off.
At 40 degrees C the touchscreen is not responsive at all.
Tomorrow i sent it in for the 3rd time....

[KungFu_Sam]

i received my phone back today from HTC in Houston. i have a totally different IMEI number this time, so i guess they did change the motherboard. hopefully, i will not have to send the phone back to them anymore. i will report back here if there is any other problems with my phone

well, i had my phone for about a month and a half now since receiving it from repairs for the 3rd time. i used the GPS alot this past week since i was in Los Angeles and so far, the phone didn't "break" on me. i feel bad for all of you that has had this problem cuz i know that you spent alot of money on this phone and it's frustrating that it doesn't work. i will wait for another 2 months to see if anything else goes wrong before i say that this phone is completely fixed. i'll report back here is there is any further problems.

[herbie65]

well, i had my phone for about a month and a half now since receiving it from repairs for the 3rd time. i used the GPS alot this past week since i was in Los Angeles and so far, the phone didn't "break" on me. i feel bad for all of you that has had this problem cuz i know that you spent alot of money on this phone and it's frustrating that it doesn't work. i will wait for another 2 months to see if anything else goes wrong before i say that this phone is completely fixed. i'll report back here is there is any further problems.

To be sure, warm it up in an oven to about 100 degr F, and see what happens....

[KungFu_Sam]

To be sure, warm it up in an oven to about 100 degr F, and see what happens....

i'll pass on that. i'll just keep testing my phone the "normal" way: talk, text, GPS etc. i understand what your trying to do by putting it in the oven, but that's not what the phone was made for. if it doesn't break on me by normal use over the next 2 or 3 months, then i'll be happy with it.

[WangChung]

Greets All,

Having only read a 'few' of the posts in this thread and being a LONG time sufferer of the HTC P3600 'screen of death' issue I'd like to say that my screen failure happened (twice) during GPS usage with a dashboard mounted cradle.

Living in Australia I leaned towards the HEAT factor killing my Trinity, but it happened both times during winter, no more than 15 degrees C (sorry for all you Fahrenheit people).

My screen was replaced TWICE, and then I suffered another setback with the vibrator failing. (You can find out more about that problem in abother post here "Vibrate lost its buzz")

I wish all you P3600 the best of luck. I love the device and all its' features, I just wish mine (and yours) worked!

WC

[pho_boi]

Hi WC,

I'm from Australia too and experienced these screen problems :(

I handed my phone over to Three for repair on the 15/10/07, still haven't got it back yet but should be able to pick it up from the Three shop this week sometime. I called the HTC repair centre and was told that my P3600i had it's motherboard replaced. The screen wasn't the problem they said.

Will report back when I have it in my hands.

[WangChung]

G'day pho_boi

You say that you contacted HTC Repair Department? I assume you mean somewhere here in Australia. Can you give the details of please.

I am in Melbourne and was directed towards a phone repair place just in the suburbs, I couldn't find HTC anywhere here.

Cheers,

WC

[pho_boi]

G'day pho_boi

You say that you contacted HTC Repair Department? I assume you mean somewhere here in Australia. Can you give the details of please.

I am in Melbourne and was directed towards a phone repair place just in the suburbs, I couldn't find HTC anywhere here.

Cheers,

WC

You can contact them through this number: 1300 769 669

[pho_boi]

picked up my phone today...

after a quick examine at the shop, the panel near the miniSD slot was bulging out about 1mm and not flush with the body. the bottom of the where the USB and IR port was also not flush with the body, about 1mm sticking out as well. because of this, it is hard to press the reset button....

I told the guy at the shop, and he said he will have to send it back to the repair centre to get that fixed. so will take another 3weeks... you could imagine how pissed off I was. so I just shrugged it off and went home with my phone.

after about 5mins using it, the today button pulled down by itself. then kept happening every minute or so when I was using the touch screen. exact same problems as before.... I use my phone heaps for emailing and SMSing clients so I can't have this problem...

the repair report states that they replaced the motherboard, new IMEI number.

I used the phone for a bit over 30days before I sent it to repairs, and now I have to send it back for more repairs. the phone is on a contract with Three Hutchinson, and when I don't have my phone I can't use the HSPDA that I've paid for!!

I will be calling HTC and Three tomorrow and pressure them into giving me a NEW replacement phone. If that screws up, then I'll force them to cancel the repayments on the phone and I'll hand it back to them. Either that or I'll swap it for the Kaiser (Tytn II). I'll take this up with the Office Of Fair Trading in Australia if I have to.

[WangChung]

pho_boi

That is terrible news about your device. I am still without my P3600 after 4 weeks.

I think the product is lemon. I can't even bring myself to sell it second hand out of feeling bad for the next owner.

WC

[pho_boi]

Hi WC.

I was at the Three shop for over an hour yesterday...
The staff at the shop were very helpful and did everything they could for me, but Three would not help me out.

I mentioned many times that I need a Windows Mobile phone for work, but they still refuse to replace it with a new one right away. So was forced to send it back for repairs... But they have credited my last months phone repayment and data plan payment.

They also said that they will give me a new phone or allow me to upgrade to the TyTn II if the phone comes back faulty again.

[takki83]

i have the same problem@!@! and when i remove the battery about 1 hr and put it back, it can use ,but after 10-20 min it will happen again! now the phone is totally useless! what could i do?? help!!! and the phone is bought in UK but i am in US! the warrent is not a way for me also! anyone know how to fix this by self? help~~~~~~

[KungFu_Sam]

i have the same problem@!@! and when i remove the battery about 1 hr and put it back, it can use ,but after 10-20 min it will happen again! now the phone is totally useless! what could i do?? help!!! and the phone is bought in UK but i am in US! the warrent is not a way for me also! anyone know how to fix this by self? help~~~~~~

HTC in Houston - This is the phone number: 1-888-617-1113 - their website is http://www.america.htc.com/support/service-repairs.html

after you talk to that person, they will connect you to the warranty department. you'll have to talk to them before you can get an RMA (Return Merchandise Authorization) number. if they tell you they don't service your part number, that's because your P/N number ends in a "00". what you do is tell them your part number again, and this time, end it with a "01".

before you send it to them, remove everything - back cover, battery, SIM card, miniSD card, and stylus. they will send you an email with the address, RMA number, and instructions.

good luck

[takki83]

HTC in Houston - This is the phone number: 1-888-617-1113 - their website is http://www.america.htc.com/support/service-repairs.html

after you talk to that person, they will connect you to the warranty department. you'll have to talk to them before you can get an RMA (Return Merchandise Authorization) number. if they tell you they don't service your part number, that's because your P/N number ends in a "00". what you do is tell them your part number again, and this time, end it with a "01".

before you send it to them, remove everything - back cover, battery, SIM card, miniSD card, and stylus. they will send you an email with the address, RMA number, and instructions.

good luck

thanks a lot for the information! but how much i need to pay for it?

[takki83]

HTC in Houston - This is the phone number: 1-888-617-1113 - their website is http://www.america.htc.com/support/service-repairs.html

after you talk to that person, they will connect you to the warranty department. you'll have to talk to them before you can get an RMA (Return Merchandise Authorization) number. if they tell you they don't service your part number, that's because your P/N number ends in a "00". what you do is tell them your part number again, and this time, end it with a "01".

before you send it to them, remove everything - back cover, battery, SIM card, miniSD card, and stylus. they will send you an email with the address, RMA number, and instructions.

good luck

but my P/N number is end with 00 (the # is P3600 UK B P/N: 99HCK014-00 IMEI: 359426000362230 S/N: HT646Fk06407), if i send it to them will they fix it?

[KungFu_Sam]

they will charge you 20 dollars for "global handling fees". if they feel like the phone is NOT under warranty, or if you caused it to break yourself, they will charge you the full amount of the cost for fixing the phone. they will call you first to make sure you agree to the amount before they charge you. as far as your P/N ending in 00, read what i said. they'll tell you that "99HCK014-00" isn't in their system and you'll have to tell them "99HCK014-01", and they should understand. i'm not telling you to lie to them. i'm telling you to ask them if "99HCK014-01" is in their system. if you have any more questions, give them a call. they are very helpful.

[takki83]

no one has this problem anymore??

[totalpackage181]

they wouldnt fix mine cause it is branded a dopod...and dopod does not have international warranty......i got a $850 ( including brokerage and tax etc) paperweight.........Im furious, and now i have an iphone..bought stand alone garmin gps , and will never buy an HTC again......which i hope they are reading this cause I buy about 3 phones a year ( 1600 day minutes used per month ) so i kill phones fast........can report back though that the iphone ( i know boooooooo) has the best touch technology i have ever experienced...will not activate by stylus, but perhaps rather finder heat or something...Its awesome ( had it 2 plus months now..even bought my girlfriend one) anyone want to buy my dopod d810 aka p3600 reall cheap..out of canada ..if you live in asia then perhaps you can get a warranty claim on it?

pm me

[KungFu_Sam]

totalpackage181,

sorry about your frustrations. i know what you went through. i think my problem has been fixed. it's been 4 months since i received it back from repairs. BUT, that was the 3rd time that i sent it in. it looked like they switched the motherboard and that did the trick. but i'm not turned away from HTC just yet. i'm thinking my next phone will be the HTC Touch Cruise. i like the iPhone too, but i am so anti-Apple. i don't want to buy anything that Apple makes. here's a video clip of how the HTC Touch Cruise works...

http://www.youtube.com/watch?v=uXzUMyKy2x4&feature=related