Vario software problem...help!

[The Dark Side]

hi there, as this is my first post and i'm definitely a relative n00b here, please go easy on me.
right, the problem:-
i have a Vario2 on the UK T mobile network and althought it's my first PDA i have to say i love it.the only problem i've had is when i tried to install TomTom.
before this handset i had a Nokia 6680 on which i installed Tomtom 5, so when i got my Vario i thought i'd install the same software ( my Tomtom disk has both the symbian and smartfhone versions on).
the install didn't work so i simply deleted it and forgot about it.
at a later date i got hold of Tomtom 6 and tried to install it but one of the files will not execute so there's definitely something up with my device as i've installed the same software on two other Vario2's without a hitch.
i may be wrong here, and i probably am, but i'm of the opinion that when i removed Tomtom 5 i didn't fully get all the files out and therefore when i try to install Tomtom 6 it detects the presence of some version 5 files and aborts.
if i'm right can anyone tell me how to rectify this and if i'm not can you guys tell me where i'm going wrong.
thanks in advance, i'v been viewing these forums for a while but only just registered today.
this seems like a very friendly and imformative community.
:)

[SimonTALM]

I may be completely wrong here but I think the root casue of your problems is that you first tried to intsall TomTom Mobile (Smartphone version) on the Vario II. The Vario II is a full Windows Mobile Phone Edition (rather than Windows Mobile Smartphone) and therefore requires TomTom Navigator which I'm guessing your TomTom 6 is.

I presume you have double checked the "remove programs" bit in the Vario II settings folder for any TomTom software.

You don't mention where the install is failing - PC side or Vairo side. If it is PC side you may beable to obtain the CAB files from the TomTom disc or the Temp install folder and copy them manually to the Vario Storage Card and then try running the CABs directly on the Vario.

Failing all that I am sure a full Hard Reset on the device to wipe it back to "new" will work but that will mean reinstalling everything else too.

[The Dark Side]

I may be completely wrong here but I think the root casue of your problems is that you first tried to intsall TomTom Mobile (Smartphone version) on the Vario II. The Vario II is a full Windows Mobile Phone Edition (rather than Windows Mobile Smartphone) and therefore requires TomTom Navigator which I'm guessing your TomTom 6 is.
i agree, i definitely think the problem lies with me trying to install the wrong version of Tomtom 5 first.
I presume you have double checked the "remove programs" bit in the Vario II settings folder for any TomTom software.
yes, the remove programs box is now empty i.e. i don't have anything else installed at the moment.
You don't mention where the install is failing - PC side or Vairo side. If it is PC side you may beable to obtain the CAB files from the TomTom disc or the Temp install folder and copy them manually to the Vario Storage Card and then try running the CABs directly on the Vario.
no pc involved in the install process my friend.
i copied the files to the memory card and executed them from there.
i know it's not a software problem as i have installed the exact same software on two other vario's

Failing all that I am sure a full Hard Reset on the device to wipe it back to "new" will work but that will mean reinstalling everything else too.
sorry to go all n00b again but can you tell me EXACTLY what a hard reset does?
does it put the device back to the way it left the factory? will it even erase calender entries and delete any notes etc?
thanks for taking the time to reply.

[Nicky]

Hi Dark Side, yes a hard reset will restore your phone to its out of the box state ... anything you have added like appointments etc.. will be wiped.

If you are going to do a hard reset you might want to install a backup program first ( SPB Backup <click here> (http://www.pocketgear.com/software_detail.asp?id=21046) is a good one) and do a custom backup where you just backup the calendar/tasks and emails/sms etc.. that way you can just restore these after the reset.

Good luck.

[SimonTALM]

If there is no PC invovled and you are using the *.cab files directly then my guess is the old TomTom left some files about and perhaps some registry junk. You can can search for them but it will be time consuming.

I think a hard reset will be the quickest way to fix it but it will take your Vario II back to the state it was when you took it out of the box first time - no programs, no calendar, no notes etc.

Check out the wiki for how to do a hard rest.

http://wiki.xda-developers.com/index.php?pagename=Hermes_For_Beginners

You can restore all your data after the Hard Rest if before you do it you make sure you take a backup using a backup tool like SpriteBackup. If you don't have backup software fully sync your Vario II and then take a copy of the Sync Files folder on the PC probably named "My Documents on [ppc name]" in your PC's "My Documents" folder.

N.B. I'd reinstall all software rather than restoring it and do that before restoring your data (or copying the files back from the copy of the original "my documents on [ppc name]") That way you'll make sure there is no risk of data being over written.

[The Dark Side]

thanks for the help.
i'll either report back with the results, or i'll make sure you all get invitations to my funeral after i've banged my head off the wall for the millionth time, lol.

[The Dark Side]

thanks for the help.
i'll either report back with the results, or i'll make sure you all get invitations to my funeral after i've banged my head off the wall for the millionth time, lol.
UPDATE.
looks like my suspicions were right and there was a few remnants of a previous installation attempt lurking somwhere in my device.
a quick hard reset and i now have Tomtom working perfectly.
well, there's just one glitch...everytime i run it i have to approve the connection to my gps receiver and also enter it's passcode.
can't find the tickbox to prevent this anywhere. grr.

thanks for everyone that replied.

[Nicky]

UPDATE.
looks like my suspicions were right and there was a few remnants of a previous installation attempt lurking somwhere in my device.
a quick hard reset and i now have Tomtom working perfectly.
well, there's just one glitch...everytime i run it i have to approve the connection to my gps receiver and also enter it's passcode.
can't find the tickbox to prevent this anywhere. grr.

thanks for everyone that replied.

Glad you got it working okay in the end :)

Just a thought, the passkey request might be because you have the "Passkey required" box ticked in the bluetooth settings (settings>connections>bluetooth>security) ... might be worth a look to see if the box is checked and if yes, uncheck it to see if that stops it asking.

[SimonTALM]

UPDATE.
looks like my suspicions were right and there was a few remnants of a previous installation attempt lurking somwhere in my device.
a quick hard reset and i now have Tomtom working perfectly.
well, there's just one glitch...everytime i run it i have to approve the connection to my gps receiver and also enter it's passcode.
can't find the tickbox to prevent this anywhere. grr.

thanks for everyone that replied.

Glad you got it working, as a matter of interest which bluetooth outgoing COM port did you use for the BT GPS?

[The Dark Side]

Just a thought, the passkey request might be because you have the "Passkey required" box ticked in the bluetooth settings (settings>connections>bluetooth>security) ... might be worth a look to see if the box is checked and if yes, uncheck it to see if that stops it asking.

comms manager>settings>bluetooth settings>security shows a box with authentication (passkey) required...this box is not checked.
now, after asking me for the passkey all day ( i've turned it on+off about ten times) it has suddenly stopped asking me and simply started up the app.
hmm.
i use a BT-77 by the way and i used this same receiver with my previous nokia 6680 for over a year without it ever asking for authentication.
Glad you got it working, as a matter of interest which bluetooth outgoing COM port did you use for the BT GPS?

i'm connected on COM4..but here's a new twist.
within the last hour the BT receiver has disappeared from the devices section of the bluetooth settings area of the comms manager.
now all day (i only got this working last night) the bt receiver was in the devices folder, but with a question mark next to it whereas now just my earpiece is listed in there.
weird.!