HTC Europe - WWE WM5 upgrade?

[basilrsa]

I wonder if this company exists in a real world, or if they think their customers are all fools.
Leaf Wireless has released the latest AKU 3.3.1 version here in South Africa on Monday.
Dopod(HTC) had already released this ROM earlier but obviously the Chinese version.
This is the reply I received from HTC Europe on 21 March 2007 to a query.

"Thank you for contacting HTC Europe.

The official HTC TyTN ROM update has not been released yet, so I am unsure as to the exact legitimacy of the current one you are using."

I am using the official one released by Leaf last Monday. They received this update from HTC Taiwan.

With this kind of treatment of their customers they can only hold themselves responsible for the growth of XDA-Developers.
Long live XDA

[darky]

HTC should re-evaluate its customer support as well as its employees in Europe when you buy a high end device like this you expect support during the lifecycle of the product not lack of it even after the releases of many other products.

[mrvanx]

(back in september) When i rang HTC (UK) to enquire about the screen alignment problem being fixed under warranty I spoke in depth with the guy about the ROM i had on it (which was an early iMate ROM. He basically said that EVERYBODY he knows (in and out of his employment) messes about with the ROMs on thier devices. He said it wasnt very clear about whne a rom upgrade was going to be released but it was the decision of the guys over in HK not them. I loaded an early HTC rom back on and sent it back. It came back within 5 working days and was fixed un der warranty.

Numerous emails since (not from the same guy) have basically fobbod me off saying a rom release Q1 this year, the end of which is closing in fast :s

As you can tell it took me little under a month to start changing ROMs and i havent looked back since! dont hold your breath expecting an official HTC release for europe. Just read all the info etc...(wiki) and use a different rom, such as the newly released AKU3.3 south africa rom??