Sending phone for repairs in another country

[yongchai]

Hi,

I'm having trouble with my touchscreen and want to send it in for repairs. Unfortunately, i bought my phone off an Internet Vendor in America and HTC America says:

"The P3600 is a European model that isn’t support by HTC America (we do not have the resources yet). Please contact HTC Europe to see about Repair options"

IF anyone have any experience in sending your phone in for repairs in a country other than the one you bought your phone in, pls advise for the following:

1)Will they honour the HTC warrenty if you send it to another country's service center even if you didn't purchase it from that country?

2)Do they accept mail-in requests for repairs?

3)Do you have to pay return postage?

I am also asking HTC europe, but i figure i might get a faster and more accurate response here, so many thanks in advance

[yegor]

My old imate phone had to be shipped to Dubai for repairs, it went pretty smoothly, and they paid for shipping there and back.

Not sure about HTC.

[maovalen]

I have exactly the same problem, and HTC Europe told me that the only way to fix the problem is with the repair centre nearest to America, but im actually not in America, so my problem is worst. Im in latin america, in Colombia and I dont know what to do with this screen blocking problem that is driving me crazy.

So if there are somebody to help us to contact HTC in other way, I really appreciate.

Hello,

Unfortunately HTC has no repair centre in America for P3600, the only solution for you is to refer to this repair centre in the UK. HTC is sorry about the inconvenience.

HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
+44 (0) 1908 55 64 64