Phone problems (Freeze, Cannot end calls, doesnt start)

[bvdorsten]

Hello everybody,

I'm using WM6 for Hermes LVSW Edition (2007-03-26). And suddenly I've got several problem with my phone:


Sometimes it wont start after a soft-reset
Sometimes it freezes after a period of time
Sometimes I cannot end calls. Press red phone button onscreen, or hardwarekey
Sometimes when I open Device Information, Radio version and Protocol version are empty


A lot of sometimes, so I didnt know exactly what to do but I tried a lot of thing to solve it:


Reflash and reinstall all my software (SPB Pocket plus, Tomtom, Resco Explorer)
Reflash ROM and leave it without other software
Hard reset


Finally I tried flashing de Radio-Rom with version 1.38.30.10. And it hassen't crash for 2 hours! Wow!

Does anybody experience the same problems?

[Pc78]

I had this issue with previous versions of WM6 but with LVSW 26-03 and WM Black 2.0 don`t have problems at all :)

Regards,
Primoz

[RabanJr]

I've had problems with both

[Penske MB]

It only happen 3 times since it came out. Oh well, beta stage ROM is usually like this. Same as Vista beta test.

[gerald_s]

Reflash and reinstall all my software (SPB Pocket plus, Tomtom, Resco Explorer)
Reflash ROM and leave it without other software
Hard reset
[/list]
Finally I tried flashing de Radio-Rom with version 1.38.30.10. And it hassen't crash for 2 hours! Wow!

I would suggest that you flash first Radio V 1.38.00.10 then do a hardreset then install LVSW again. And then you should test it some days without installing any additional software - especially those three you mentioned. For me and my unbranded HTC Tytn LVSW and Black 2.0 worked great without any bigger issue.

[bvdorsten]

Another issue: When I call myself (Something I don't very often ;)) i got redirected to my voicemail even though my phone says I've got good reception! After that happened, my phone went to no service and up to good reception in 2 seconds.

[bvdorsten]

I would suggest that you flash first Radio V 1.38.00.10 then do a hardreset then install LVSW again. And then you should test it some days without installing any additional software - especially those three you mentioned. For me and my unbranded HTC Tytn LVSW and Black 2.0 worked great without any bigger issue.

What is wrong with 1.38.30.10?

[gerald_s]

According to a lot of posts here and in some other forums its draining the battery very fast.

And referring to your "selfcalling" problem: Every once in a while I notice the same with my SE P910 so I think its a provider problem. Sometimes I got the message "new voicemailmessage" although my phone showed me full reception.

[kastro]

Yes! So i am not going mad.

Well i was running 1.38.30.10 and i was receiving same problems. (My phone has full reception and callers kept getting forwarded to voice mail. Even SMS's wouldnt go through)

I changed over to 1.38.00.11 and its working fine for 2 days now.

I am running XDA .20 if that helps.

[Zzan]

Sometimes I cannot end calls. Press red phone button onscreen, or hardwarekey

Does anybody experience the same problems?

I have had this issue with every rom on my device. It happened with the stock Cingular rom and every rom I have flashed since then. It doesn't happen every call but does happen at least once a day for me. Not a big deal but kind of annoying when it happens.

[bvdorsten]

Yes! So i am not going mad.

Well i was running 1.38.30.10 and i was receiving same problems. (My phone has full reception and callers kept getting forwarded to voice mail. Even SMS's wouldnt go through)

I changed over to 1.38.00.11 and its working fine for 2 days now.

I am running XDA .20 if that helps.


I flashed to 1.38.00.11 aswell, and no probs yet!

[Malik05]

Another issue: When I call myself (Something I don't very often ;)) i got redirected to my voicemail even though my phone says I've got good reception! After that happened, my phone went to no service and up to good reception in 2 seconds.

That is not a ROM issue, its a Radio issue...i remember on my Wizard i had to shuffle through numerous radio roms till the problem stopped...

and as for the phone freezes and cannot end calls, i JUST had that problem this morning(my second day with the hermes)...my device info is on my sig...

[mrvanx]

That is not a ROM issue, its a Radio issue...i remember on my Wizard i had to shuffle through numerous radio roms till the problem stopped...

and as for the phone freezes and cannot end calls, i JUST had that problem this morning(my second day with the hermes)...my device info is on my sig...

suggest you try the genuine hermes radio instead, 1.38.00.10. It MAY be something to do with being a trin radio, or even try the newer 1.38.30.10?

[Malik05]

suggest you try the genuine hermes radio instead, 1.38.00.10. It MAY be something to do with being a trin radio, or even try the newer 1.38.30.10?

im going to give this ROM just a few more days of testing before i flash another one on...

[shogunmark]

i would blame this all on the radio.. i experience the very same issue on wm5 roms and i am using 1.35.00.11 radio, have tried the 2 different 1.38's and still had the problem.. i didnt have this problem on 1.33 but the reception was horrible... so i picked the lesser of the evils and stuck with 1.35.....

[mrvanx]

im going to give this ROM just a few more days of testing before i flash another one on...

FYI if you flash a new radio it doesnt hard reset your device.

[jcespi2005]

i would blame this all on the radio.. i experience the very same issue on wm5 roms and i am using 1.35.00.11 radio, have tried the 2 different 1.38's and still had the problem.. i didnt have this problem on 1.33 but the reception was horrible... so i picked the lesser of the evils and stuck with 1.35.....

Same experience, the radio to take me less problem level was 1.34.

1.38 was very bad, lot of call lossed, sms lossed. 1.35 was not so bad, but lost same calls. 1.34 works fine (or as fine as it can) and better than 1.33.

[kastro]

So far im happy with my RADIO (check my sig). Havent ahd any of those issues, and trust me i had many of them. Business clients would complain to me why my phone was off all day long, when in actual fact i had full signal!!!

Anyway, will let ya know if something goes funny with this RADIO..

[Malik05]

FYI if you flash a new radio it doesnt hard reset your device.

o i know, i just wanna continue to use this to see if the problem occurs all the time or not or how often it happens...which Radio would you suggest that has the least issues at the moment...

[Malik05]

okay, this radio sucks...i have full bars right now, and when i called my self it went straight to voicemail...i have to travel next week, i dont have time to test a good radio, can anyone recommend me one? how is 1.34?

[kastro]

Guys this really is a problem.

All my friends that have the Hermes device are going through similar problems.

And its not network related, as everyone is on a different network here. Even though is only happens every now and again, its annoying and shouldn't happen.

Look Malik05, ive been thru 17,18,21,34,35 and the 38 versoin (what im currently on) and this seems to be the best one for me at the moment. I've installed this RADIO a week ago, and its only happened to me once in the past week. I figured that soft-resets happen to work..

[bvdorsten]

Guys this really is a problem.

All my friends that have the Hermes device are going through similar problems.

And its not network related, as everyone is on a different network here. Even though is only happens every now and again, its annoying and shouldn't happen.

Look Malik05, ive been thru 17,18,21,34,35 and the 38 versoin (what im currently on) and this seems to be the best one for me at the moment. I've installed this RADIO a week ago, and its only happened to me once in the past week. I figured that soft-resets happen to work..

Well, I am/was on 38. And now my splashscreen tells me "NO GSM"!! Now what?!

[kastro]

Wierd... Did u try, reinstall the RADIO?

[bvdorsten]

Wierd... Did u try, reinstall the RADIO?

Yes, I tried that several times. At first it shows the Radio version, but upon soft reboot, it show "NO GSM" again.

[Malik05]

Guys this really is a problem.

All my friends that have the Hermes device are going through similar problems.

And its not network related, as everyone is on a different network here. Even though is only happens every now and again, its annoying and shouldn't happen.

Look Malik05, ive been thru 17,18,21,34,35 and the 38 versoin (what im currently on) and this seems to be the best one for me at the moment. I've installed this RADIO a week ago, and its only happened to me once in the past week. I figured that soft-resets happen to work..

what has been happening to you? the freezing, or the full bars no calls issue?

[Malik05]

Yes, I tried that several times. At first it shows the Radio version, but upon soft reboot, it show "NO GSM" again.

can you give us more info on your device, such as ROM,radio ROM, SPL...all the info...
http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick

match your problem to the grid on the wiki with your device info, and see if it works, and then report back and let us know how it works out

[ronfin44]

I'm using a Cingular 8525, with WM6 Black edition 1.2, SPL 1.40, and radio 1.38.00.10, and I'm not having the same issues. I found my "freezing" problem and soft resets was from WAD and also a messy Storage Card. Reception is also excellent in my area so I'm not having ANY call problems.

[bvdorsten]

can you give us more info on your device, such as ROM,radio ROM, SPL...all the info...
http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick

match your problem to the grid on the wiki with your device info, and see if it works, and then report back and let us know how it works out

ROM: Pro Black 2.0
Radio: 1.38.0.10
SPL: 1.40 Olipro

Solution should be: Flash new radio ROM, but I tried that 3 times now and it still doesn't work.

First reboot after flash, everything seems fine, but after a soft-reset it show NO GSM again...

[kastro]

There goes my luck. Its happened this whole morning. (No one can get hold of me - goes straight to voicemail)

Surely its gotta be network related?

[aidanbree]

I have the same issue

WM6 Black 2.0
Radios tried 1.38.10, 1.38.11 and 1.27

I am going to try getting the sim replaced to see if it makes any difference

[mrvanx]

could everyone with this issue get into the bootloader and run mtty.exe (search the forum for mtty.exe and how to use it).

when you are in, make sure you can send a command to the device by typing "task 2" and enter....this will return a string with your CID and other stuff in it (the wiki has info what it all means).

now run the command "checkimage", please paste the results into your posts. This will verify the checksum of the various parts of the device, we MIGHT be looking at a corrupted radio loader or HTC_BOOT (its a very slight guess and hopefully is wrong).

EDIT:: also can users verify the radio version in start>settings>system(tab)>device info. and say which radio was attempted to be flashed.

[Malik05]

just for confirmation, 38.00.11 is the same as .10 except for the GPS support, correct?

[mrvanx]

just for confirmation, 38.00.11 is the same as .10 except for the GPS support, correct?

Yes, however there may be differences that we dont know of (but pof tends to be the legend with these radios :D). One thing i would say is that you need to update your SPL version to HardSPL v6 (1.40.olipro) (http://www.mrvanx.myzen.co.uk/hermes_guide/HardSPL.html) as this is the latest and bug free.

[Malik05]

Yes, however there may be differences that we dont know of (but pof tends to be the legend with these radios :D). One thing i would say is that you need to update your SPL version to HardSPL v6 (1.40.olipro) (http://www.mrvanx.myzen.co.uk/hermes_guide/HardSPL.html) as this is the latest and bug free.

haha thank you very much for that reminder....

[monkeymandarin]

Hi everyone,

Been lurking and reading the Wiki, but this is my first post and I apologise if my question is stupid. Unfortunately I could not find the answer to my questions here.

Now the 38.00.11 radio update has GPS support (I assume from the Qualcomm chipset) compared to 38.00.10. This has obviously been great for the Trinity, but seeing as the Hermes does not have a GPS antenna, is there any point activating GPS. No one appears to have had a proven GPS fix. In fact, is it not just a power drain (++)? Aren't some newer builds in fact reporting battery issues?

I also noticed that the new Dopod camera app has GPS support, and some people were keen on getting this to work on the Hermes, but again why?

Many thanks in advance for your help:D . I hope to have my head round some of this stuff soon.

[Malik05]

Hi everyone,

Been lurking and reading the Wiki, but this is my first post and I apologise if my question is stupid. Unfortunately I could not find the answer to my questions here.

Now the 38.00.11 radio update has GPS support (I assume from the Qualcomm chipset) compared to 38.00.10. This has obviously been great for the Trinity, but seeing as the Hermes does not have a GPS antenna, is there any point activating GPS. No one appears to have had a proven GPS fix. In fact, is it not just a power drain (++)? Aren't some newer builds in fact reporting battery issues?

I also noticed that the new Dopod camera app has GPS support, and some people were keen on getting this to work on the Hermes, but again why?

Many thanks in advance for your help:D . I hope to have my head round some of this stuff soon.
well GPS has been reported to work, just very poor signal strength due to lack of the GPS antenna. research has been started to add a GPS antenna to the chipset to get it working. as for people installing the GPS enabled radio ROMS(like myself) i got it just incase if we see some good progress on the GPS, ill be ready for it...

[monkeymandarin]

So there is hope... excellent. Even less reason to get the P3600.

In the meantime, are there any applications / today plugins which can be used to turn off GPS or ensure that it is off, for the sake of the battery?

[Malik05]

So there is hope... excellent. Even less reason to get the P3600.

In the meantime, are there any applications / today plugins which can be used to turn off GPS or ensure that it is off, for the sake of the battery?

GPS is already off, its not even intended to work, therefore it isn't activated.

[monkeymandarin]

Great. Thanks for your help.

[ronfin44]

Def convinced that WAD was a major cause of my freezing and soft reset issue. Since disabling Wisbar Advance, I had one soft reset in the last 4 days. As opposed to having to do it EVERY few hours. Still trying to work out if the Storage Card is the other cause. When it's out, I run faster than Forrest Gump. When it's in, it runs like the Slowski's. Trying to get a happy medium.

[aidanbree]

IPL CRC checksum = 0x1C4C8E67

SPL CRC checksum = 0xB21AFD0F

CE CRC checksum = 0x3766505C

ExtROM CRC checksum = 0xE7056FB7

Radio Image CRC checksum = 0x96244D6F

SPL-130.OliPro

HERM300
IPL-1.01

ROM PRo Black 2.0
Radio 1.27.00.00


Think I might update the bootloader to 1.40 to see if this helps

Cheers

Aidan

[kastro]

Ok, i have updated to Olipro SPL. Hope this will work...

According to my provider (what do they know :rolleyes: ) they reckon i need to upgrade my SIM card from a 32k to a 64k.

Has the Sim card got anything to do with it?

[Malik05]

SIM card shouldnt play a role in this situation...its definitely radio

[bvdorsten]

Well the next steps I took were:


Try to erase the radio part with mtty. And install a fresh radio. Didn't work
I thought it might be a WM6 problem so I downgraded to WM5. Same problems occured
Upgraded back to WM6


Now I tried mtty task 2. But that didnt respond.

Below is my checkimage result:

IPL CRC checksum = 0xEDAA2976

SPL CRC checksum = 0x921BC30

CE CRC checksum = 0x975A2A4D

ExtROM CRC checksum = 0x82EA4338

Radio Image CRC checksum = 0xB65FF4C9


The strange thing in my case is that sometimes the radio gets online, but I'll have dropped calles and voicemailredirects. And in other cases the Splashscreen tells me NO GSM after a softreset.

Hopefully we'll get this problem solved asap!

ROM: LSVW 20060408
Radio: 1.38.0.10
SPL: 1.40 Olipro

[bvdorsten]

I also noticed that when the phone tries to switche bands (for example between GSM and UMTS) it cannot receive any calls anymore.

Anyone else noticed that?

[aidanbree]

Upgraded to Bootloader 1.4 and reflashed the Radio to 1.38.10

I noticed that I had corruption on the memory card and so formatted it.

The phone no longer seems to hang in standby (so far) which is better but I am still getting unresponsive radio with calls going straight to answerphone and a message stating "cannot complete the operation" or operation failed (something like that) when trying to make calls. The signal goes from a full signal to having an exclamation mark then it effectively looks as though the radio reboots (?) as the signal starts with a few dots .... then goes back to a full signal.

Sometimes when dialing the Phone icon appears but nothing happens. The cancel button will not function and the only was to avoid a soft reset is by toggling the bluetooth on and off which seems to clear the issue.

Cheers

Aidan

[kastro]

To bvdorsten and aiden,

I am going through the exact same problem. I did notice when it changes bands the voicemail redirect happens.

I'm currently using my old phone, as i cannot afford to lose phone calls from clients anymore...

Hopefully this issue gets sorted out promptly....

PS: Still getting my 64k sim card tomorrow..

[bvdorsten]

To bvdorsten and aiden,

I am going through the exact same problem. I did notice when it changes bands the voicemail redirect happens.

I'm currently using my old phone, as i cannot afford to lose phone calls from clients anymore...

Hopefully this issue gets sorted out promptly....

PS: Still getting my 64k sim card tomorrow..

I've another problem right now. I cant flash new radio-roms anymore! The upgrade process stops at 0 or whatever %!

What to do?!?! It's getting worse all the time!

[aidanbree]

I had a similar issue flashing a radio rom and had to put the phone into Bootloader mode manually (hold the 2 buttons below the soft bullons whilst holding the reset button)

Worth a try

[Malik05]

alright, phone froze numerous times today while trying to hangup...

[shogunmark]

alright, phone froze numerous times today while trying to hangup...

if its freezing try wrapping it up in a blanket to warm it up :D

seriously though.. check this thread and try the new radio that i posted today.. http://forum.xda-developers.com/showthread.php?t=302036

[Malik05]

if its freezing try wrapping it up in a blanket to warm it up :D

seriously though.. check this thread and try the new radio that i posted today.. http://forum.xda-developers.com/showthread.php?t=302036

nice, i will look into it...thanks! if u have already upgraded, let us know if the issue still stands (if u ever experienced it)

[kastro]

Ok after been close to chucking my JasJam over the balcony and into my pool, i decided to be patient so now i am waiting for 1.40.30.00 to complete its download.

Will keep you guys updated if i experience any problems concerning:


Dropping of calls
Incoming calls going straight to voicemail
SMS's remain in Outbox and don't get sent.


Thanx to shogunmark and mrvanx for the extracting and uploading of this radio - hopefully it sorts our issue out.

[bvdorsten]

Have you guys ever thought of a hardware error?

I remember dropping my phone on a hard surface a week ago. Since then the phone started acting strange. Cannot end calls, freezing, NO GSM. Maybe the radio module is damaged.

Anyone else experience such thing?

[aidanbree]

I decided to try having the SIM swapped out today incase it was something relating to it. I paid 15 quid to have it swapped at a T-Mobile shop but still the same issue persists.

I am pretty sure that it is not a hardware issue as the fault only developed when I decided (quite foolishly in retrospect) to 'upgrade' the radio stack from the T-mobile shipped.

I am just about to flash the new ROM and see if it does me any better.

Cheers

Aidan

[kastro]

Its been one full day of using the new RADIO and all is stable i must say..

Quite happy...

[aidanbree]

Still having problems with the new ROM.....Even tried swapping it to 2G but no difference.

[Malik05]

alright, so i flashed the latest radio...everything was working well for me...just now, got off the phone, i was on a call for about an hour and the call was dropped, lost signal...after it regained signal, all calls went straight to voice mail and i wasn't able to make calls...i turn the phone off(from comm manager) and turned it back on, but it wouldn't go on because flight mode was taking over...had to fiddle with it till it turned back on, and still, i wasn't able to make or receive any calls, i turned the phone off again, and then turned it on, and everything went back to normal...