my wizard is dead please help out - urgently

[steve-11]

can anyone help me out.... the battery in my wizard is dead ....

while doing the upgrade smart1_wm6_pp8mbs ... on my imate kjam IPL - 3.08 SPL - 3.08 GSM - 02.69.11 it gave me an error at the installation and my phone just went off..

when i tried to reset my phone its showed me a new OS 10.1.0.811 (which i think in not fully installed) and does not proceed further...... next i tried to reinstall xplore 1.1 back into my phone, at the time of installation the battery of the phone went dead ...... (cant reset or do anything now)

1. do you think my mobile is bricked
2. is there any way to charge my battery (at the three colour display)
3. is there a software where i can clear up and put in a new SPL/IPL/GSM/OS


Thanks Guys

[gniemcew]

1. do you think my mobile is bricked


No.


2. is there any way to charge my battery (at the three colour display)


Wait for a bit for the battery to settle down, and try turning the device on. If it turns on and you get stuck on ROM version splash, switch it to boot mode (soft-reset while holding Camera). Once in boot mode, power button will work to turn the device off. Hook the device up to a wall charger (not USB cable) and it will charge up, effectively un-bricking. Allow it to charge up to 100% before any flash attempt.

The point here is that a device does not charge up while in ROM version splash or in boot mode, but only in boot mode does the power button work to turn it off (at least in my device).


3. is there a software where i can clear up and put in a new SPL/IPL/GSM/OS


Download the latest, full ROM from your device manufacturer, and re-flash it while in boot mode (might not work under Vista or Server 2003, use Windows XP/ActiveSync 4.5 to flash).

Hard-reset the device, and once asked, press Send key to reformat FAT partition. You might get the dreaded "Format is failed" error message. The only way out of this is backing up and restoring from a miniSD card, which includes an additional BINFS formatting step, not present when flashing from boot. For a complete procedure, see:

http://forum.xda-developers.com/showthread.php?t=276963

Best of luck.

Gary

[steve-11]

No.



Wait for a bit for the battery to settle down, and try turning the device on. If it turns on and you get stuck on ROM version splash, switch it to boot mode (soft-reset while holding Camera). Once in boot mode, power button will work to turn the device off. Hook the device up to a wall charger (not USB cable) and it will charge up, effectively un-bricking. Allow it to charge up to 100% before any flash attempt.

The point here is that a device does not charge up while in ROM version splash or in boot mode, but only in boot mode does the power button work to turn it off (at least in my device).



Download the latest, full ROM from your device manufacturer, and re-flash it while in boot mode (might not work under Vista or Server 2003, use Windows XP/ActiveSync 4.5 to flash).

Hard-reset the device, and once asked, press Send key to reformat FAT partition. You might get the dreaded "Format is failed" error message. The only way out of this is backing up and restoring from a miniSD card, which includes an additional BINFS formatting step, not present when flashing from boot. For a complete procedure, see:

http://forum.xda-developers.com/showthread.php?t=276963

Best of luck.

Gary

hi Gary

Thanks for your promt answer but before i proceed with what you said to do...

1. Hook the device up to a wall charger (i dont have that) any other way ?
2.what are the keys for hard reset / and what is press Send key to reformat FAT partition ?
3.i am using xp pro with active sync 4.5 on the same

[steve-11]

hi Gary

Thanks for your promt answer but before i proceed with what you said to do...

1. Hook the device up to a wall charger (i dont have that) any other way ?
2.what are the keys for hard reset / and what is press Send key to reformat FAT partition ?
3.i am using xp pro with active sync 4.5 on the same



Gray did you meant the wall charger (the usb charger) .......
i have done the same ....... but i have to ROM version splash (RGB) constanly on without the orange light showing (usally show when charging)... is this ok for a full charge

[mebobola]

You probably don't need to charge the battery. If it is at the rainbow screen (RGB) and you get the word USB in the bottom left corner when you connect it to the computer, you are good to go to reflash your manufacturer ROM. Once you get a good flash of your manufacturer, you will be able to recharge your battery and will probably notice that you are still about 80%. I tried to flash 6 times and was still at 83%. Stay cool and put an official ROM back on and you will be back in business.

[gniemcew]

1. Hook the device up to a wall charger (i dont have that) any other way ?


No, PC-USB cable charging did not work for my Cingular 8125. I had it power-bricked as well, and powering it off with the power button and hooking it up to a wall charger was able to charge it back up. The only other way is to take your battery to a friend, a Radio Shack or a Circuit City, and ask the guys to charge it for you.


2.what are the keys for hard reset / and what is press Send key to reformat FAT partition ?


Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.

For more information, Read The Fine Manual, it's described in detail all over the place.


Gray did you meant the wall charger (the usb charger) .......


Yes, a wall charger USB cable, not a PC-USB cable. PC-USB cable did not work for me for some reason.


but i have to ROM version splash (RGB) constanly on without the orange light showing (usally show when charging)... is this ok for a full charge


No, as mentioned above, your device might not charge while in ROM version splash, or in boot-mode. ROM version splash and boot-mode RGB are two different things. If you are in ROM version splash (IPL/SPL/ROM/OS versions displayed with cellular operator logo), hold down Camera key and and press-in the right-side soft-reset spot with a stylus to switch it to the red-green-blue boot-mode. Once in red-green-blue boot-mode, press the power button to power off the device (it does not power off in splash, but powers off in boot). If it is powered off, and hooked up to a wall charger, the orange light will come on, indicating charging. Once it turns back to green, you are all set to re-flash.

You probably do want to fully re-charge your device before re-flashing, because if it dies in the middle of a flash, or in the middle of a miniSD card restore, you're back to square one.

Gary

[steve-11]

No, PC-USB cable charging did not work for my Cingular 8125. I had it power-bricked as well, and powering it off with the power button and hooking it up to a wall charger was able to charge it back up. The only other way is to take your battery to a friend, a Radio Shack or a Circuit City, and ask the guys to charge it for you.



Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.

For more information, Read The Fine Manual, it's described in detail all over the place.



Yes, a wall charger USB cable, not a PC-USB cable. PC-USB cable did not work for me for some reason.



No, as mentioned above, your device might not charge while in ROM version splash, or in boot-mode. ROM version splash and boot-mode RGB are two different things. If you are in ROM version splash (IPL/SPL/ROM/OS versions displayed with cellular operator logo), hold down Camera key and and press-in the right-side soft-reset spot with a stylus to switch it to the red-green-blue boot-mode. Once in red-green-blue boot-mode, press the power button to power off the device (it does not power off in splash, but powers off in boot). If it is powered off, and hooked up to a wall charger, the orange light will come on, indicating charging. Once it turns back to green, you are all set to re-flash.

You probably do want to fully re-charge your device before re-flashing, because if it dies in the middle of a flash, or in the middle of a miniSD card restore, you're back to square one.

Gary

Thanks Gray for your help .... hope it works

will keep you updated

[steve-11]

No, PC-USB cable charging did not work for my Cingular 8125. I had it power-bricked as well, and powering it off with the power button and hooking it up to a wall charger was able to charge it back up. The only other way is to take your battery to a friend, a Radio Shack or a Circuit City, and ask the guys to charge it for you.



Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.

For more information, Read The Fine Manual, it's described in detail all over the place.



Yes, a wall charger USB cable, not a PC-USB cable. PC-USB cable did not work for me for some reason.



No, as mentioned above, your device might not charge while in ROM version splash, or in boot-mode. ROM version splash and boot-mode RGB are two different things. If you are in ROM version splash (IPL/SPL/ROM/OS versions displayed with cellular operator logo), hold down Camera key and and press-in the right-side soft-reset spot with a stylus to switch it to the red-green-blue boot-mode. Once in red-green-blue boot-mode, press the power button to power off the device (it does not power off in splash, but powers off in boot). If it is powered off, and hooked up to a wall charger, the orange light will come on, indicating charging. Once it turns back to green, you are all set to re-flash.

You probably do want to fully re-charge your device before re-flashing, because if it dies in the middle of a flash, or in the middle of a miniSD card restore, you're back to square one.

Gary


Hi Gary

i have got my battery charged and tried installing a new rom ..... but at the second splash screen its stuck...... i think i have a OS problem ..... it shows me OS 10.1.0.81 (this happened when i was installing smart1_wm6_pp8mb)


i also tried to do what you said - (Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.)

it cames back to the second splash screen ....... is there any hard format i can do

[TaurusBullba]

Hi Gary

i have got my battery charged and tried installing a new rom ..... but at the second splash screen its stuck...... i think i have a OS problem ..... it shows me OS 10.1.0.81 (this happened when i was installing smart1_wm6_pp8mb)


i also tried to do what you said - (Hold left-side upper Comms button + right-side upper Voice button and press-in the right-side middle soft-reset spot with a stylus. Keep holding the keys and after a reset your device will ask you to press in the Send key (the key used to answer an incoming call) to FAT format. Hold Send and release Comms + Voice and off you are.)

it cames back to the second splash screen ....... is there any hard format i can do

No siree Bob. That's not what's gonna help you.

You need to get into the bootloader screen (tri-color screen). To do this, you need to press and hold the camera button and just tap and release the reset button (while still holding in the camera button). Now you're at the tri-color screen (you can release the camera button now).

Now, connect the USB cable to your computer that has Activesync installed. Now, just download and install your original carrier ROM to the phone as you would normally do. That's it!

Magically you will have a working phone again. :D

[jwzg]

Hi Gary
i think i have a OS problem .....

Yes you do. Find your original mfr. ROM and flash it first before you go any further.

[steve-11]

Yes you do. Find your original mfr. ROM and flash it first before you go any further.

i have the shipped version .... k-jam wwe 216901_2169101_020710_ship.exe (error 296) upgrade only
this NBF file cannot be used for your PDA phone. Please get newer NBF file

what should i do now

[TaurusBullba]

i have the shipped version .... but when installing is says error 300 get a newer update.....

do you have any ideal where i can get the original imate rom

... download it from I-Mate's website...

And you better hurry before your battery dies again.

[TaurusBullba]

You could always use the Love ROM if you can't get an original.

http://rapidshare.com/files/17792050/Wizard_Love_2.26.10.2_WWE_Novii_CF2.rar

[steve-11]

... download it from I-Mate's website...

And you better hurry before your battery dies again.


my battery is fully charged..... but the problem is the imate site is not allowing me to download ..... asking me to pay for it

[TaurusBullba]

my battery is fully charged..... but the problem is the imate site is not allowing me to download ..... asking me to pay for it

See above post.

[Sean Giles UK]

can anyone help me out.... the battery in my wizard is dead ....

while doing the upgrade smart1_wm6_pp8mbs ... on my imate kjam IPL - 3.08 SPL - 3.08 GSM - 02.69.11 it gave me an error at the installation and my phone just went off..

when i tried to reset my phone its showed me a new OS 10.1.0.811 (which i think in not fully installed) and does not proceed further...... next i tried to reinstall xplore 1.1 back into my phone, at the time of installation the battery of the phone went dead ...... (cant reset or do anything now)

1. do you think my mobile is bricked
2. is there any way to charge my battery (at the three colour display)
3. is there a software where i can clear up and put in a new SPL/IPL/GSM/OS


Thanks Guys

I had the same problem of the battery not charging from the 3 colour boot screen. Your phone is definately recoverable but first you need to get a fully charged battery. the only way i could find to do this was to buy a new battery from ebay that came with a free desktop charger. It was about £10 i think. A small price to pay for recovering your wizard mate.

[envmyz]

You could always use the Love ROM if you can't get an original.

http://rapidshare.com/files/17792050/Wizard_Love_2.26.10.2_WWE_Novii_CF2.rar

+1, this rom saved me :)

[gniemcew]

i have got my battery charged


Ok, excellent.


but at the second splash screen its stuck...... i think i have a OS problem


Not necessarily. My understanding is that for a flashed OS to boot, it needs a FAT partition, just like a desktop OS. A FAT partition lives inside a BINFS storage system. If a device gets stuck in the ROM version splash screen (operator logo and multiple version numbers) your OS installation might be fine, but it cannot access its expected file system, and - just like a desktop OS - just hangs. To see if that is the case, do the hard-reset + Send procedure I describe again below. If this *is* a BINFS problem, you will get the "Format is failed" error message.

Is that what's happening with your device?

If so, re-flashing a ROM does NOT fix that problem, since flashing a ROM does nothing to re-initialize BINFS, allowing later FAT partition format. Yes, I agree it is pretty dumb of HTC not to include such an important step in a complete flash or a hard-reset, but that's just how things are. BINFS initialization, however, *is* a part of a miniSD card backup and restore process. Buy a cheap, $10 miniSD card (I used 256MB), and follow the procedure in the link I posted earlier.


it cames back to the second splash screen ....... is there any hard format i can do

You are probably letting go of Comms + Voice keys too early, effectively getting into a soft-reset instead of hard-reset. Keep holding those two keys, "do not let go" (to use the "Titanic" line ;)), and press in the reset spot with a stylus. Keep holding the keys. Screen will turn black and sit there for a while. Keep holding the keys. The device will turn back on, and a message should come up asking you whether you want to go back to factory settings. Keep holding Commns + Voice, hold down Send (green phone icon), and THEN let go of Comms + Voice. A FAT format should commence.

my battery is fully charged..... but the problem is the imate site is not allowing me to download ..... asking me to pay for it

Well, can't help there, since I have a Cingular 8125.

Gary

[mebobola]

Any official rom will work (Cingular, T-Mobile, whatever). I have a K-JAM and the Cingular ROM got me loaded back up from the rainbow screen and I was able to load XPLORE afterwards.

[adityaksharma]

phew guys ... thanks.. awesome thread.. btw i din kno tht little hole was a rest button :P i thot it for u kno just there :P