Phone won't wake up from standby?

[hypersonic]

Hi All
Not sure if this is potentially a general problem or specific to my build of WM6..
I'm running Dutty's v2 of WM6 - all seems stable on the whole....

Except that if the battery power is at, or below 50% remaining.. when the phone shuts itself into standby & is left for an hour.... No matter what i press.. power button, tapping the screen etc... the phone refuses to wake up....! - (When the battery IS fuller... it DOES spring to life when you tap the power button on the side.)

The green signal light DOES remain flashing all the time though...

Even calling the phone doesn't kick it up the ass.... I just hear the ringing in the earpiece of my land line.. & the tytn remains silent!!

The only way to sort it out is to remove the battery & reboot - pretty crap!?

So is this a BUG? - & if so, something specific to Dutty's build on WM6, OR is this something more generic that other people with different OS's like 'Black' 2.5 or 3.01 are ALSO experiencing???

Your kind answers welcome.
Cheers,
Al

[wpbear]

WOW, do a search. This is almost as bad as asking if WM6 is available for Hermes.:D

[hypersonic]

Thanks for your POINTLESS ANSWER!

I did a search, & all that is found is page after page of dross, with people saying "it might be this, it might be that... is it the radio version..? is it your storage card, is it too many apps in the background!? BLA BLA BLA
To save time... for all you no-patience types....

WM6 Dutty v2
My radio version: 1.40
storage card 2GB Sandisc... 250MB left, with Tom Tom 6 & European maps... only activated when manually run.
Any background programs like weatherpanel? - NONE

DO you know the Answer or not - YES or NO!?
Don't waste my life with cocky responces. - If there is a definitive SOLUTION, state it, instead of your pompous snobbery!
"Your kind answers welcome." - What's the point of even being polite to you people?

[wpbear]

Thanks for your POINTLESS ANSWER!

I did a search, & all that is found is page after page of dross, with people saying "it might be this, it might be that... is it the radio version..? is it your storage card, is it too many apps in the background!? BLA BLA BLA

Well if you found another thread......

Don't waste my life with cocky responces. - If there is a definitive SOLUTION, state it, instead of your pompous snobbery!
"Your kind answers welcome." - What's the point of even being polite to you people?


Don't waste my time with a new thread to read.....MAYBE post your question in the ORIGINAL thread:mad:

[hypersonic]

wpbear - Reading the thread that i found does not offer up a definative solution.....
Is there one that you know of? - if so then just say it please.

I'm not some teenage snot noob, I'm a 37 year old professional, running a company... I have better & more important things to do with my life than trawl through pages & pages of threads.

Either answer my question with an answer that SOLVES it - or remain silent.
Thankyou

[ishra]

There are other threads on this matter, but no solution has been found yet.

All the WM6 roms I've tried have had this problem.

For me it happens 2/3 times a day if I set IMAP mail to check periodically.

[spinefixr]

I had this problem with every WM6 rom too. I solved it by disabling the auto download/sync with my IMAP email accounts. I set it to 'manual' to check for email, which is a pain, but my 8525 wakes up every time now. I used to have this problem several times per day regardless if I was going through different singal networks (as people said it was that problem)...also people said it was my memory card, it was not as it happened regardless if that was installed or not.

Once I stopped autodownloading and syncing of my IMAP email, all was fine. i hope this works for you.

[ishra]

This seems like a fairly major bug!

Activesync works fine. Shame you can't sync two exchange accounts over the air! It would be interesting to set up an IMAP server and look at the logs to see where it is getting stuck.

I found also that the mSD card made no difference.

[hypersonic]

Hmmm
Interesting, i DO have my Pop3 account to auto send/recieve every 10 mins.. I've just disabled it... & shall see what it does...

So this is looking like a WM6 generic bug.... I wonder if Black's 3.01 which is based upon a slightly newer core build from M$ has addressed this.... But i'll wait a while from updating my rom... as it seems pretty stable in all other areas.
Al

P.S . Thanks for the polite & informative replies!!! :D

[ishra]

It has the same problem and so does the latest LVSW.

It's a bit of a bummer actually! Not sure what to do about it!

[mitchg]

This is the same problem that MANY of us have. I've read its possibly due to the Sandisk microcards (a Kingston is supposably more reliable,) but most people are reporting its due to email checking while the device is in Standby. It has NOT been corrected with the Latest ROMs or OS's. Good luck - if you find an answer let us all know!

[JasenR]

wpbear - Reading the thread that i found does not offer up a definative solution.....
Is there one that you know of? - if so then just say it please.

I'm not some teenage snot noob, I'm a 37 year old professional, running a company... I have better & more important things to do with my life than trawl through pages & pages of threads.

Either answer my question with an answer that SOLVES it - or remain silent.
Thankyou

Damn, where did I put that silver platter....:confused:

[ishra]

I think that mSD cards can cause the problem, but I've had it happen many times without a card in the slot.

My gut feeling is that something goes wrong while checking the IMAP mail. Remember that the machine is woken by a notification and is in a state where it is on, but the screen and sound are off. I have noted that activesync is much quicker at checking than IMAP. Perhaps it takes too long sometimes and thus becomes stuck.

[mattlehrer]

By any chance are you locking the phone with 'Device Lock'?

My phone (on any version of WM) would lock up at least once per day.

I found that if I stopped locking the phone using device lock and just switched the phone into standby with the power button, it hasn't locked up since.

[chymmylt]

This is the same problem that MANY of us have. I've read its possibly due to the Sandisk microcards (a Kingston is supposably more reliable,) but most people are reporting its due to email checking while the device is in Standby. It has NOT been corrected with the Latest ROMs or OS's. Good luck - if you find an answer let us all know!

On my phone I have 100% connected this issue to leaving the WIFI on and letting the phone time out into standbye. While I do have the Taiwan 2GB Sandisc mSD card - the problem happens regardless of if the card is in the phone or not. The problem only ever occurs on my phone if I have the WIFI on and let it timeout. If the WIFI is disabled, it NEVER has this issue and if I manually put the phone into standbye (tapping off button) it almost never has this issue. With WIFI left on, I can expect my phone to freeze on average once or twice a day!


Now there may be many issues that cause this with differnt phones but this is what happens on my phone.

[JasenR]

On my phone I have 100% connected this issue to leaving the WIFI on and letting the phone time out into standbye. While I do have the Taiwan 2GB Sandisc mSD card - the problem happens regardless of if the card is in the phone or not. The problem only ever occurs on my phone if I have the WIFI on and let it timeout. If the WIFI is disabled, it NEVER has this issue and if I manually put the phone into standbye (tapping off button) it almost never has this issue. With WIFI left on, I can expect my phone to freeze on average once or twice a day!


Now there may be many issues that cause this with differnt phones but this is what happens on my phone.

I don't have the problem anymore, but when I did have it using different ROMs it was always when it timed out with WIFI on. Having read all the threads on the subject I to think there are several things which are causing it for different users.

[abubasim]

By any chance are you locking the phone with 'Device Lock'?

My phone (on any version of WM) would lock up at least once per day.

I found that if I stopped locking the phone using device lock and just switched the phone into standby with the power button, it hasn't locked up since.

I saw the same problem on my old Prophet. The solution for that phone and it's AKU2.0 ROM was to set backlight and standby timeouts to the same value.

[Ribbit]

I've had this with:

WiFi off;
Email off;
Device lock off;
Power at 90%+.

And all of the above at the same time, hehe. :)

With computers, it can be something that appears completely unrelated, that causes the problem.

As an example, I once built a new machine (I've been a custom system builder for more years than I care to remember), that kept coming up with hard drive errors, massive hard drive failures, loss of partitions, you name it. Even with known good hard drives.

I changed the IDE controller. I changed the motherboard. I changed the memory. I changed the CD drive. I changed the powersupply. With all known good components.

Same errors.

I gave up, and went to bed to sleep on it (usually a very good idea when a problem is wearing you down).

In the morning, I realised that the only thing that I hadn't changed at least once, was the graphics card.

Yep, it was the graphics card that was persistently producing hard drive errors, hehe.

My guess is there's some sort of driver incompatibility (some companies have a very bad track record regarding their competence at supplying decent, compatible drivers), or clash with a couple of otherwise unrelated apps. Something like that.

My gut feeling hollers ATi driver (I think I have had more headaches caused by ATi drivers the last approx 20 years, than everything else put together).

Could well be wrong, but might give someone an area to start looking.

"Don't waste my time with a new thread to read.....MAYBE post your question in the ORIGINAL thread"

Thread title was clear enough.

Exercise discretion upon what you click.

It isn't compulsory.

You wasted far more of your own time by answering.

[deepdiver00]

I saw the same problem on my old Prophet. The solution for that phone and it's AKU2.0 ROM was to set backlight and standby timeouts to the same value.

My Hermes has the same problem and only when the screen/buttons are locked. I will try to set the timeouts as you suggested and see what happens. It was not a problem in Black 2.0.

[hypersonic]

Hi
Regarding Wifi... I usuall have it off, unless i'm using it.... so it can't be that.

I disabled my mail account auto connection last night... & left the phone....

Now it WAS plugged into the charger, but upon clicking on the phone power button this morning, it DID come out of Standby!!! :-)

However... as i noticed already, when the battery is full or over 50% it did seem to want to come out of standby.... only when the battery starts to run low, did it refuse to wake up...

I'll let the power run down today.. & let standby activate..... now that the email auto connect is disabled, if it DOES still fail when the battery is getting low... then we know it is something to do with the power...
If it DOES come on, with low power, then it will point towards the email problem...

"set backlight and standby timeouts to the same value." = Well this is an interesting little quirk..... I'll give it a try too. - Cheers

I'll let you know.
Al

[Averni]

I had this problem with precisely your symptoms.

Having been frustrated by this for numerous configurations (ROMS, Radios, settings), I managed to find the culprit in my case. I stress that there does appear to be numerous reasons cited for this issue on these forums.

In my case the problem was with ActiveSync being scheduled to check for e-mail "As Items Arrive" (I am synchronizing with an exchange server over a VPN).
I believe it to be something to do with the data connections being 'live' while the radio is switching between modes (HSDPA, 3G, G) or cells in 'standby' mode.
Changing the ActiveSync schedule to 'manual' stopped the wake-up problem but, obviously, moved me out of the push e-mail world. :(

However, since I moved to Black v3.0.1 the problem has disappeared. I flased back to Black v2.0 (as I had also upgraded the radio to 1.40.30.10 and wanted to eliminate the radio rom from my enquiries) and the problem re-occured. ...moved back to Black v3.0.1 and it disappeared again. :D Get in!

I now remain convinced that it is a bug in either the previous WM6/WM5 OS builds (JJ - respect - is using a new OS build in Black v3.0.1) or a bug in ActiveSync in those previous roms.

My sig contains my latest config. I sincerely hope this helps you with a very frustrating problem.

[Ribbit]

Ok been reading around some, and Google got me to this thread:

http://forum.xda-developers.com/showthread.php?t=297717

ATi Imageon patch (Sleuth255) discussed there, and noticed one comment by luchino san about a TCPMP setting to:

Options - Settings - Ati Imageon --> "Keep Ati driver active";

Would I be wrong in thinking the issue involves what the ATi driver is doing when it is going "inactive"?

From Sleuth's post 1:

"ATI released 3 files as part of their DDI update: ace_ddi.dll, ahioem.dll and a hidden little configuration file named atihwtbl0.txt. It's this little text file that contains the magic since ace_ddi.dll uses it to configure several settings at startup. I haven't fully analyzed the changes yet and am in the process of doing this now but at first glance they appear to either move or increase the size of several video buffers in memory. It almost looks like there was an overlap issue with audio buffers "

Which to me kinda confirms clashing apps/drivers.

I don't know if that patch of Sleuth's will have any bearing or impact upon this issue, but I am prepared to try it with my LVSW install (which is working fine for me at the moment). Now there is a CAVEAT which I am not sure applies to those of us that have updated to various flavours of WM6 - and Sleuth's post was dated 14th March, so not that long ago:

"The above settings are workarounds however since the full benefits of this fix will only be available if the setup file is used in conjunction with the latest versions of the ATI drivers. Unfortunately, these drivers must be "baked" into a ROM. Do not try to install these drivers! You will brick your device if you do and a hard reset will be necessary to fix. Install the attached cab file instead and wait for the chefs here to build the new drivers into their next ROM release."

So imo an install of the cab file might be worth a gamble on serendipitous side effect, hehe.

NB. If someone has used this Sleuth patch and not had the freeze issues (may not have associated a connection), it may be worth noting here.

If I brick it, I'll holler back here. ;)

ETA: Averni, I got the freeze problem also with Black v3.0.1. :(

[Ribbit]

Ok patch downloaded and installed, phone booted ok.

Probably won't know if it has helped the issue though, until later today/tomorrow morning. :(

[Averni]

Ribbit,

Really sorry to hear that the move to Black v3.0.1 was not a solution for you. It's frustrating. Does the ActiveSync approach work for you? Not ideal, but at least you can receive phone calls!

I have no problem with you starting a thread on this. If the other threads have died on the issue with no clear resolution, then we need to keep trying...

Good luck.

[Ribbit]

Ribbit,

Really sorry to hear that the move to Black v3.0.1 was not a solution for you. It's frustrating. Does the ActiveSync approach work for you? Not ideal, but at least you can receive phone calls!

I have no problem with you starting a thread on this. If the other threads have died on the issue with no clear resolution, then we need to keep trying...

Good luck.

Ah no worries Averni, I've been trying all sorts things, different roms, etc., as much for pushing the learning curve, as appreciating what all the chef's are up to with their cooking.

I really do love trying things out. :)

I haven't seen anything directly in any threads that have thrown up a possible link to this freezing issue being potentially from ATi driver issues, and I'm grateful to the OP doing this thread, for triggering my increased searches (based on memories of prior ATi driver issues over the years).

I am now somewhat convinced much stems from ATi driver issues.

There 'may' also be other related driver issues as well (Sleuth mentioned sound - "an overlap issue with audio buffers "), and you do have to wonder where A2DP/Bluetooth fits in with all this.

One badly written driver can be bad enough, two or more on the same system, can be an appalling nightmare to resolve. :(

Still fingers crossed, Sleuths ATi fix 'might' just have the necessary serendipitous side effect. If it does, we all owe him a beer. :)

[Averni]

I think you may be onto something with the ATi drivers. They're certainly causing me no end of problems with my Desktop Vista box (BSOD: BAD_POOL_CALLER). :mad:

Keep up the good work of building up the emperical (http://en.wikipedia.org/wiki/Empirical_method)evidence for solving this standby issue... :)

[Ribbit]

I'm out on the road for a few hours, so I'll throw the sim into a spare phone, and leave this locked and on standby with a different carriers sim in it, and see how things look when I get back.

[jasjamming]

wpbear - Reading the thread that i found does not offer up a definative solution.....
Is there one that you know of? - if so then just say it please.

I'm not some teenage snot noob, I'm a 37 year old professional, running a company... I have better & more important things to do with my life than trawl through pages & pages of threads.

Either answer my question with an answer that SOLVES it - or remain silent.
Thankyou

I am suprised you run a company since you dont take time to read..... its a waste of time :) . Hopefully your company goes bankrupt and all you are left is with your hermes that doesnt wake up from standby.....

[ishra]

To be fair, there currently is no solution to this problem.

[ishra]

Buy yeah, he should read.

[Sleuth255]

wpbear - Reading the thread that i found does not offer up a definative solution.....
Is there one that you know of? - if so then just say it please.

I'm not some teenage snot noob, I'm a 37 year old professional, running a company... I have better & more important things to do with my life than trawl through pages & pages of threads.

Either answer my question with an answer that SOLVES it - or remain silent.
Thankyou

This post is about as close as I come to thread locking. It's only because useful information was placed here in spite of this post that I'm leaving this thread unlocked.

@hypersonic: we are not here to serve you. You need to use the search tool and find your own answers. This is a development forum, not the helpdesk of the company you run. I will not tolerate this attitude. I'm also a professional, and I am honored to "troll through pages & pages of threads" here because the people posting in those threads are contributing their time for the good of the community.

When wpbear gave you the initial answer, your best "community oriented" response would have been to follow his suggestion then create a development thread with the results of your research. This is an endemic Hermes problem and a definitive synopsis of the underlying problems could go a long way towards its eventual solution.

[joej]

I think you should lock it bro. There's a lot of articles written about this. But no real solution by anybody other than installing all apps in the flash. I guess it just cannot be solved until such a time when Microsoft gets their act together. (Or all the 3rd party apps developers)

[ishra]

I think that is probably the best thing. If I get time I'll put a wiki page together.

Just have to wait until microsoft gets it sorted out.

[Sleuth255]

locked by popular demand....