Problems with HTC S710

[msaw]

After reading some forum threads, I couldnt find any answers to my two main problems.

First of all, the battery life is horrible. After a day of medium usage the battery has to be recharged. I was trying many different things, but nothing would do any difference in battery life. I have been reading about 2-3 days of battery life. No way. Not with my device.
Isnt there anyone who has traced the problem? Is there any fix I dont know about?

Second, what is this light sensor supposed to do? There dosnt seem to be any difference having it on or off in the settings tab, nor is there any difference in various light conditions. I could hold the device in perfect dark or under a 100 Watt light, there dosnt change anything. I was wondering if this is some bug, fault or not implemented feature. A light sensor is supposed to control the keypad backlight. Am i wrong?

One last thing. Is there any setting to control the brightness setting of the device?

Thanks for your help and time.

[colonel]

1. battery life is great for me. have you installed any software that is doing stuff all the time ? have you changed any power settings ?

2. light sensor is only for keypad light. keypad light will not come on in bright conditions.

I don't think there is any setting for screen brightness (I have been looking all over the place). Would be a good thing for HTC to get out in the next firmware release.

[msaw]

First of all thank you for your reply. As it appears, the light sensor does
work as intended after doing some cleaning around the area of it.
Cant think of any reason for this as the device was never really used
outside or under heavy conditions. The battery life however still is
nowhere near good. No programs were installed at all. I did a hard
reset and avoided to install anything till I get some hold on this issue.
As for screen brightness, you are right. There are no settings to be
found in the menu and nothing seems to be posted around the web.
Any other suggestions?

[colonel]

I have had many pda phones. the difference is that they are full computers and can do alot more then normal phones but never have the battery life.

I have never got more then 2 days from any pda/phone, inc. nokia s60s which are supposed to have have good battery life.

I am getting around 3 days from the htc s710. This is with a few calls every day and around 30mins wifi. Although I recharge every 2 days otherwise its on 1 bar for the end of the third day which is disconcerting.

If you are getting less then this on moderate usage it might have a fault. Presumably you have it under guarantee.

[msaw]

I really have to recharge it every night, otherwise I am out of luck on the next
days morning. The only two reasons for this i can think of are, either its really
a fault of the device or battery, or Bluetooth is draining more energy on this
device than it did on any other I know of. Prior to this I was using a Nokia N73
with the exact same usage and was able to operate it for at least 2 days
without the need of recharging.
I am somehow disappointed by this device. While its a great smartphone overall,
the battery issue is giving me a hard time here.

[oberkeller]

How is your reception? Bad reception could be a reason for bad battery life.
Isn't the N73 a 3G phone and maybe you have better 3G reception than GSM?

Just a theory...

[lutzh]

...i get 60 hours after the 3rd charging circle with bluetooth on all the time and two push mail accounts (company exchange server and windows live mobile push, push is active between 7 am and midnight), some phone calls and web sessions. thats absolutely acceptable.

cheers, lutz

[motin]

same here friends

bluetooth and 1 exchange over gprs and wifi open all the time

nice battery life.

[colonel]

I really have to recharge it every night, otherwise I am out of luck on the next
days morning. The only two reasons for this i can think of are, either its really
a fault of the device or battery, or Bluetooth is draining more energy on this
device than it did on any other I know of. Prior to this I was using a Nokia N73
with the exact same usage and was able to operate it for at least 2 days
without the need of recharging.
I am somehow disappointed by this device. While its a great smartphone overall,
the battery issue is giving me a hard time here.

I have found a bug in the power settings.
Quick qu. (before I tell you what it is)
- have you ever changed the power settings (i.e. screen shut down)
- does your screen switch off (It will always dim - but does it switch off completely) ?

rgds

[hondaguy]

I really have to recharge it every night, otherwise I am out of luck on the next
days morning. The only two reasons for this i can think of are, either its really
a fault of the device or battery, or Bluetooth is draining more energy on this
device than it did on any other I know of. Prior to this I was using a Nokia N73
with the exact same usage and was able to operate it for at least 2 days
without the need of recharging.
I am somehow disappointed by this device. While its a great smartphone overall,
the battery issue is giving me a hard time here.

n73 is known for having an above average battery life, so expecting the s710 to be anywhere close to that is asking for dissapointment

[Abdn_Exec_Al]

I have an E650 and have bluetooth on all day syncd with my tom tom for handsfree calling. Spend about 3 hours a day on the phone, send about 30 txts. if battery is fully charged before i go out i'll have at least 60% left by the time i go to bed. The battery life beats the old xda exec I used to have hands down, so no complaints from me.

[msaw]

I have found a bug in the power settings.
Quick qu. (before I tell you what it is)
- have you ever changed the power settings (i.e. screen shut down)
- does your screen switch off (It will always dim - but does it switch off completely) ?

rgds

Yes, I have changed the power settings.
Yes the screen switches off after the set period of time.

[Sky_Lab]

Yes, I have changed the power settings.
Yes the screen switches off after the set period of time.

But, screen switches off or backlight switches off...is different!

Byee

[msaw]

But, screen switches off or backlight switches off...is different!

Byee

Backlight switches off. I cant see anything on the screen, its going black.
Cant comment if its just the backlight or the screen as well.

[rademaar]

The problem you have is well known.
Tomtom is causing this.
You have to change some things in the registry settings.
"\HKCU\Control Panel\Power\ value display"
Make this value 30 and after 30 seconds the display is completly off.

This should solve the problem.

Found this on www.pocketinfo.nl

[msaw]

The problem you have is well known.
Tomtom is causing this.
You have to change some things in the registry settings.
"\HKCU\Control Panel\Power\ value display"
Make this value 30 and after 30 seconds the display is completly off.

This should solve the problem.

Found this on www.pocketinfo.nl

Dear rademaar, I appreciate you advice and help, but I havent ever installed
or used TomTom. While I think that others programs might as well alter
some registry settings and be the cause of the problem, I have to say that we
are talking about a Hard-Reseted, no software-installed Vox here wich cant do
more than a day without charge.
Someone stated that the GSM coverage might be the cause of the problem.
I am starting to think that this might be possible.

[msaw]

The problem you have is well known.
Tomtom is causing this.
You have to change some things in the registry settings.
value display"
Make this value 30 and after 30 seconds the display is completly off.

This should solve the problem.

Found this on www.pocketinfo.nl

I did however check the value you mentioned, and it appears that I dont have
any values inside "\HKCU\Control Panel\Power\", it goes deeper into
"\HKCU\Control Panel\Power\LockLevel" value display gives key "Locklevel=0".
Do you suggest to alter this value or create a new one?

[colonel]

if you backlight is turning off (after dimming), then its not the cause of any issue.

the backlight issue is comprehensively covered here:

http://www.modaco.com/index.php?showtopic=254042

[uwashock]

Hi, I have just bought it and after trying the wifi (while the phone was charging) I encountered in a problem. First connection ok, then I disable the connection tries again and the wifi status was always connecting...
So I reboot the phone and now I have no wifi status and it say to me that the driver is not loaded!!!!!
impossible to connect to wifi.
I have already done a clean of the system but it still dont work.
No program has been installet yet!

thank you for your help

[tstaiano]

Hey all...

First I want to qualify this post by saying that I ABSOLUTELY LOVE THIS SMARTPHONE! I've finally found the convergence of one-handed use w/a full keyboard that does all my contact/appointment tracking, emails, etc.

Now...my problem: I've had the phone about 30 days now, and just last week have had problems with the backspace, carriage-return, shift, function and space keys on the QWERTY keyboard. They will just stop responding in the middle of typing (doesn't matter if it's a message, email, calendar notes, etc.) The only way I can fix the problem is to slightly close & reopen the keypad with a little flex-pressure on either end of the phone.

Luckily Mobile Planet will exchange the phone for me with no charge, but I was just wondering if anyone else was having this problem.

[colonel]

Hi, I have just bought it and after trying the wifi (while the phone was charging) I encountered in a problem. First connection ok, then I disable the connection tries again and the wifi status was always connecting...
So I reboot the phone and now I have no wifi status and it say to me that the driver is not loaded!!!!!
impossible to connect to wifi.
I have already done a clean of the system but it still dont work.
No program has been installet yet!

thank you for your help

not heard of this one before. ask HTC technical (or orange/vodafone if you bought it from them)

[caraboy]

It`s been 5 days since I bought this phone. And I also can`t keep the phone powered more than a day, a day and a half on battery life. :cool: Other than that it`s a good phone.

[stuartforrest]

Thats very normal battery life but they are an awesome phone.

[mitmirit]

Hey all...

First I want to qualify this post by saying that I ABSOLUTELY LOVE THIS SMARTPHONE! I've finally found the convergence of one-handed use w/a full keyboard that does all my contact/appointment tracking, emails, etc.

Now...my problem: I've had the phone about 30 days now, and just last week have had problems with the backspace, carriage-return, shift, function and space keys on the QWERTY keyboard. They will just stop responding in the middle of typing (doesn't matter if it's a message, email, calendar notes, etc.) The only way I can fix the problem is to slightly close & reopen the keypad with a little flex-pressure on either end of the phone.

Luckily Mobile Planet will exchange the phone for me with no charge, but I was just wondering if anyone else was having this problem.

hmm seems drastic to me .. i have problem with letter B must press harder
but i dont see any problem on this lovely Sphone maybe the baterry like lads before says hang just 1 day yeh i dont care :) thats why we hawe a chargers

cheers

[Darth Ran]

I did however check the value you mentioned, and it appears that I dont have
any values inside "\HKCU\Control Panel\Power\", it goes deeper into
"\HKCU\Control Panel\Power\LockLevel" value display gives key "Locklevel=0".
Do you suggest to alter this value or create a new one?

Hi
I have a HTC S710. The battery goes flat in 2-3 hours after being fully charged. Is there anyone out there that knows how to resolve this problem. Please help ...

[sad_soul]

Hello. I have a THC S710 for 3 month now. I had the same problem with the battery, 1 day and a half was his best shot. I had a ROM update, from official HTC site, section HTC e-club, and now my battery life is much better, even 3 days.

[tont100]

Do u have WiFi turned on all the time. If yes, then thats ur probleme, turn it off when ur not using it, because WiFi uses so much battery

[GuyAdams]

I have the S710 and have to recharge it every night while I sleep, however I'm a fairly heavy user;

I have WIFI on for an hour in the morning, messenger is connected all day via GPRS, there are four emails accounts checking every hour (again via GPRS), 30 mins of calls or an 1 hr of time spent text messaging or emailing and usually around 15 mins of internet usage (again via GPRS).

For my usage I think a full day on a full charge is acceptable. I've yet to find a Nokia do the above to the degree that my S710 can.

Thanks

[prajith]

@GuyAdams
yes its a very commendable battery life. GPRS is a power sucker so is WIFI.

@Others
for most people facing problems with battery life, its the display timeout bug thats affecting your battery life.

Some softwares like Tomtom, coreplayer, tcpmp etc..etc.. are not properly optimized for the Vox and they don't switch back the default display timeout value after you exit the software.
these cause the display to be continuously on (you might not notice, sometimes backlight is off but display is on).

The simple way to solve this is that after you exit from such applications mentioned above(and few more..),
go into Settings->Power Management->Done
These applications don't change the display and backlight timeout values here so when you click done in this window your default values are again applied and display switches off normally.

Reference Values:
Backlight Timeout on Battery : 30seconds (ideal)
Display Timeout on Battery : 1-2minutes (Ideal)

Don't bother about the timeout values on AC, they don't affect your battery life (but may slow down charging)

hope this helps... :D

p.s. there is another way to edit the registry to solve this but many applications change that value as well so its not perfect.
and doing this is much faster than editing registry.
You just have to click Done in power management window.

[GuyAdams]

one thing i have noticed and this may be part of it is the wifi settings;

i have found with the wifi set to best performance it seems to really hammer the battery, yet set to auto the wireless performance seems to be the same yet the battery last far longer.

it maybe worth looking at in your case if you use wireless.

thanks

[prajith]

yes best performance will require more power because it operates the wifi at full power whereas auto mode selects the power depending on signal strength.

[DJ Smiley]

I am having problems with my S710 too. The phone's screen blacks out at random, can anyone help me please?????

[DJ Smiley]

I'm having problems with my S710 too. The screen blacks out at random when im using the phone.. Can anyone please help me?????

[hashtowent]

I'm having problems with my S710 too. The screen blacks out at random when im using the phone.. Can anyone please help me?????

1. no double post

2.check flexcable!

[ntebumaila]

Hi please help
i dont know have anyone of you came accross this error, i have htc s710, recently my phone doesnt go to power safe, its stays on all the time and that affects the battery life as it will die in three hours, and the other problem is when i select contacts it moves up by itself even when i go the the menu it will move to all the icons so quickly as if like some button is been pressed down forever, please help
regards
NTb

[akshayc1111]

Hi please help
i dont know have anyone of you came accross this error, i have htc s710, recently my phone doesnt go to power safe, its stays on all the time and that affects the battery life as it will die in three hours, and the other problem is when i select contacts it moves up by itself even when i go the the menu it will move to all the icons so quickly as if like some button is been pressed down forever, please help
regards
NTb

i dunno abt the contacts thing... mebbe a key is really stuck... press all keys nd see if the thing stops.... abt the power save thing... if u notice the problem, go to settings->power management, see if ur options are properly set. if they are, just click done and see if the problem persists. normally stops after the above procedure 4 me

[akshayc1111]

Ok... seems all bad things happen to me one after the other....

first.. battery life sucks..., so hv ordered a new battery.:mad:
second, keypad call button broke, so ordered a new keypad.:mad::mad:
third, display doesnt start AT ALL... dunno what to do abt it...:mad::mad::mad:
fourth... woke up with a severe neck sprain... :mad::mad::mad::mad:
but that's irrelevant.... :p..
Somebody please help me with the third one...
I hv snap 1.4 ROM, phone works fine, just NO display.. LCD backlight is on...