datawrhsdoc
16-05-2007, 06:09 PM
Folks,
Recently I've had two instances of disappearing ActiveSync profiles on my Wizard. This has happened under both Core 2.0 and Crossbow Reloaded 1.5.
Basically, I put my MDA on the charger when I go to bed, and when I wake up in the morning, the Activesync profiles for Exchange and the PC are gone.
Several items that may provide a clue:
1) The handheld was powered on when I picked it up at 6:30am this morning as was displaying my Outlook email (exchange) inbox. The last email received before the Activesync profile disappeared was a 6:02am.
2) The only way to get into the inbox after that was from the Today screen since Outlook email was no longer showing up under Messaging, Select an Account.
3) I am able to create a new Exchange profile on the handheld and sync over the air, but am unable to sync with the PC.
4) I noticed recently that left hand upper panel light (the one shared with the bluetooth light) is constantly green. I could be wrong, but I believe that this is relatively new behavior.
The only way to restore the PC portion of the profile appears to be a hard reset.
Anyone seen this before, or can provide some guidance for root cause analysis before I call T-Mobile for a replacement device?
Thanks,
Jeff
Recently I've had two instances of disappearing ActiveSync profiles on my Wizard. This has happened under both Core 2.0 and Crossbow Reloaded 1.5.
Basically, I put my MDA on the charger when I go to bed, and when I wake up in the morning, the Activesync profiles for Exchange and the PC are gone.
Several items that may provide a clue:
1) The handheld was powered on when I picked it up at 6:30am this morning as was displaying my Outlook email (exchange) inbox. The last email received before the Activesync profile disappeared was a 6:02am.
2) The only way to get into the inbox after that was from the Today screen since Outlook email was no longer showing up under Messaging, Select an Account.
3) I am able to create a new Exchange profile on the handheld and sync over the air, but am unable to sync with the PC.
4) I noticed recently that left hand upper panel light (the one shared with the bluetooth light) is constantly green. I could be wrong, but I believe that this is relatively new behavior.
The only way to restore the PC portion of the profile appears to be a hard reset.
Anyone seen this before, or can provide some guidance for root cause analysis before I call T-Mobile for a replacement device?
Thanks,
Jeff