Exchange not showing new mail...

[pkley]

Ok, got my SSL cert sorted out, and BAM it worked, sync'd my email, tasks etc.
If I send mail, it goes immediately, no problem.
However, new mail will not display until some random time! If I do a manual sync it shows "Connecting...syncronizing...New Mail 1/5...5/5" but then that new mail doesn't appear! I can see it on the local machine, but it won't show on the PDA. Hours later when I'm not paying attention, it Dings! you have 5 new messages!
Any suggestions?

[pkley]

... anyone?

[DeniaL]

You running Exchange 2003 or 2007? What ROM are you using, what radio rom etc. Give some details.

[pkley]

Yeah I suppose some detail is involved...DUH:rolleyes: One of these day's I'll get it in my sig.

Cingular 8525 w/PDA Unlimited
1.40 Radio
SPLv7 Oli
Custel 1.3 and 2.5
Exchange Server 2003

Since I reflashed to Custel 2.5 and it is the same, I'm assuming there is some issue on the Exchange end.

[DeniaL]

Does your Exchange server have SP2 installed? If it does not, it doesn't automatically PUSH your e-mails. Check that out and get back to me.

[pkley]

Yes, manager confirmed that it is running SP2.
I've also confirmed that it isn't ROM specific, I've ran it thru 4 ROMS in the last few days, all with the same problem.:confused:

[prubin]

Do you have PDA Connect Unlimited or PDA Personal Unlimited? With the latter, some forums are reporting problems with Push Xpress Mail. I assume that you have gone into the settings for Xpress Mail and enabled Push. If you have not - it is in Programs - that will resolve your problem.

[vp3G]

He said he's syncing directly with Exchange 2003 SP2, so I don't believe Xpress Mail is involved.

That said, pkley, are you certain your GPRS connection is staying up (and, more importantly, usable?). If so, CUSTEL 2.5 has TaskMan RegEdit. Run it then use the NetStats function to see if you have an ESTAB connection to port 443 (HTTPS) of your Exchange Server's IP address. If not, you ain't pushin'. :cool:

[pkley]

That said, pkley, are you certain your GPRS connection is staying up (and, more importantly, usable?). If so, CUSTEL 2.5 has TaskMan RegEdit. Run it then use the NetStats function to see if you have an ESTAB connection to port 443 (HTTPS) of your Exchange Server's IP address. If not, you ain't pushin'. :cool:

Thanks for the tip - yes I did show a port 443 connection to my exchange server IP address, and it DID show ESTAB. However, I sent an email to my work email, verified it showed up in my webmail, refreshed the Net Stats, now it's showing TIME_WAIT.
Any suggestions?

p.s. I'm now running your variant vp3g!

[pkley]

Ok, left my device alone for a while, checked net stats, now it said error... Pipe Closed, or something like that.

I checked Comm Manager, the Push icon was off, then after a bit came back on, message stayed the same.
Opened Async, showed connected. Checked net stats, still Pipe Closed/closing?
Did a manual sync, showed Syncronizing... Email 1/1, Finished, then repeated by itself, 3 times... Net stats showed ESTAB, but message never actually showed up in inbox.

[kltye]

Ok, left my device alone for a while, checked net stats, now it said error... Pipe Closed, or something like that.

I checked Comm Manager, the Push icon was off, then after a bit came back on, message stayed the same.
Opened Async, showed connected. Checked net stats, still Pipe Closed/closing?
Did a manual sync, showed Syncronizing... Email 1/1, Finished, then repeated by itself, 3 times... Net stats showed ESTAB, but message never actually showed up in inbox.
Real stupid question here, but are you sure you actually have new mail in your Exchange inbox when you do a sync? I've seen my device do the Email 1/1 thing before, without any new messages. You only really have new messages if the device says "Processing...". I believe when it does the Email 1/1 thing it's syncing your Sent Items, among other things.

[vp3G]

@pkley: Hmmm... you may have more than one thing plaguing you.

"The pipe is being closed" sounds as if your GRPS connection has dropped. ActiveSync (when working properly) would normally keep it alive. Are you able to browse with PIE when Net Stats reports this state?

"TIME_WAIT" sounds as if the HTTPS connection to your Exchange Server has dropped and I'm guessing it enters that state within x minutes of getting connected. This could be caused by the firewall on the Exchange side. M$ recommends setting the timeout value for HTTPS connections to 30 minutes. Most firewalls have a default value that is much lower. In my experience an incorrect value won't prevent push from working altogether, though.

Also doesn't make sense that some messages would never come through even when you manually sync... are you sure about that?

What carrier are you on?

[pkley]

Ok, just checked current status, I've pretty much ignored my phone all day.
Net Stats shows ESTAB. Sent myself an email, checked Async - showed Synchronizing - Email 1/1 - Completed. Synchronizing - Email 1/1 - Completed. Synchronizing - Email 1/1 - Completed.
Check inbox, email is NOT there. Most likely it'll show up in a couple hours...

In the time it took me to type the above, Net Stats is now showing TIME_WAIT.

Sent myself another email, Net Stats did not change, checked Async, showed Connected. Checked webmail via device, Checked Net Stats, showed 2 connections ESTAB. Closed IE. Net Stats now shows Error (232): The pipe is being closed. 1 minute later it reverted back to TIME_WAIT.
Did a manual sync, first it showed 2/2, then 1/1, then 1/1 again. Net Stats shows 2 connections, one TIME_WAIT and one ESTAB.

It has to be something in our Exchange server, my manager is also having somewhat similar but different issues... GAAAAAA!

Just to follow up on your other points, yes the messages DO NOT COME THRU to my inbox even on a manual sync, that's what so incredibly frustrating! It SHOWS them downloading, but they just don't appear! Then hours later or the next morning I notice - hey I've got mail!

When Net Stats shows pipe being closed, I can hit IE and Gmail and it opens no problem, net stats simply changes to show the new status.
I'm on Cingular with the PDA Unlimited plan.

[pkley]

Real stupid question here, but are you sure you actually have new mail in your Exchange inbox when you do a sync? I've seen my device do the Email 1/1 thing before, without any new messages. You only really have new messages if the device says "Processing...". I believe when it does the Email 1/1 thing it's syncing your Sent Items, among other things.

Yes, I'm sending test emails from a separate account, visually verifying either via Remote Desktop or Webmail that the emails are actually in my inbox.
It isn't showing Sent items because I'm not sending any while testing...

[vp3G]

Wow, that's all very odd. Few thoughts based on your observations:

- The repeated synchronizing 1/1 doesn't seem right. Almost sounds as if it tries 3 times then gives up considering the e-mail never appears.

- Additional ESTAB/TIME_WAIT connections will appear in Net Stats when you use PIE. You need to pay attention to the IP and port. Push mail will always be on 443 of your Exchange Server's IP (rest of them will probably be on port 80 to various addresses). My push connection never goes to TIME_WAIT (that I've ever observed, anyway).

- "Pipe is being closed" has almost got to mean your GPRS connection has dropped. Are you monitoring it's status during your testing? You can also use the IP address function of TaskMan to see what's going on there.

I'm beginning to think there are some config issues on the Exchange end, but none of this points to anything obvious and I'm still not sure that's the only problem. One thing you could try is setting up a Live Hotmail account... it does push as well (uses port 50001, however).

:confused:

[pkley]

I was reading another post and was reminded about USB to PC connections and advanced connection settings. Unchecked and I think it actually is working!
I'll know more tomorrow for sure!:cool:

[pkley]

Nope, still not working properly... However, I did read a post elsewhere regarding the same symptoms and their Firewall/AV, so maybe that's a direction to look.