o2's xda orbit WM6 upgrade response

[joey jojo]

Good afternoon Paul,

Thank you for your email.

O2-UK are currently testing the Windows Mobile 6 upgrade and until this has passed all tests then unfortunately we will not be able to advise you when the upgrade will be released.

We are also unable to advise of features involved in this upgrade as this may be subject to change, dependant upon the tests.

If you have any further problems, please do not hesitate to contact us.

Kind Regards
******* *******
O2-UK
Customer Technical Support
Windows Mobile Training Specialist 2007
For information on O2-UK products and services please visit www.o2.co.uk (http://javascript%3Cb%3E%3C/b%3E:ol%28%27http://www.o2.co.uk/%27%29;)


-----Original Message-----
From: joey jojo [***]
Sent: 22 May 2007 13:05
To: O2 Data Support (UK)
Subject: o2 xda orbit upgrade for windows mobile 6.0

Hi, I am emailing due the release of the WM6.0 rom released via o2 Germany, and I was wondering when o2-uk will be offering the same.

I am eagerly awaiting this rom update for my new xda orbit device.

Also are your technical support team able to offer any information on any new features of the update and whether O2 active will be included in this build.

Cheers.

Paul
i just got a reply from a nice chap at o2, hopefully soon we will get our free upgrade.

i tried to get info on what will be released/new feature on wm6 for our device.but allas no joy... :p

hopefully they will let me test future roms etc!!

[markquinton]

Thats a far more in depth response than I got when I asked them. All I was told was that they can't give a date and to keep checking the website for further information. Only problem is since o2's uk website is so rubbish I've not found anywhere relating to support downloads for devices!

[yourmom]

Thats a far more in depth response than I got when I asked them. All I was told was that they can't give a date and to keep checking the website for further information. Only problem is since o2's uk website is so rubbish I've not found anywhere relating to support downloads for devices!

When they finally get their act together, there will probably be another tab called 'software updates' added to the 'I've already got an Orbit' page. This has been the case with other devices, although they all had the launch ROM available on the site too, which is not the case with the Orbit.

[yourmom]

Another in depth response from O2 UK - this is what I got from them yesterday:

Good Afternoon

Thank you for your e-mail.

We will be launching the WM 6 update for the Orbit, but unfortunately we cannot provide a specific date to you due to confidentiality.

We do believe this update will be provided during the summer period.

If you require any further assistance, please do not hesitate to contact us.


Kind regards

Paul

Customer Technical Support
O2-UK

For information on O2-UK products and services please visit www.o2.co.uk

Confidentiality from who? Customers?

[markquinton]

Sounds like the staff at o2 are as in the dark as the customers! The information probably hasn't filtered down to the help desks yet so they're all giving their own version of events. Either that or they're telling us different stories on purpose to confuse us all!

[Shand359]

I would go for the different stories theory. The reply i received was that they (O2) had no intention of releasing a free WM6 update as this OS was designed for new hardware and not backwards compatible.

I think O2 should get their act together. One hand doesn't know what the other is doing.

Hope it comes out soon. Time will tell.

[anishluv]

I just received a call from O2, following up an enquiry on wm6 upgrade on orbit at their site www.my-xda.com. They said that nothing can be said at the moment but has asked me to enquire next month and they would have a definite answer on the matter.