Cannot connect 3 portal after hard reset

[ione]

Can anyone help that, I used to surf the 3 hk (network producer in hong kong) portal before I had hard reset my device? Which without any problem. However, after the device was hard reset, I could not connect to the portal anymore. It just shown " Unauthorised device detected the accesses to 3 services are not from an authorised 3 handset and they are denied! to ensure security and services to our customers, the activities are logged and will be followed up". Please help for solution, since I paid for the portal charge with contract made.

[Mesquire]

You may need to take your unit to one of the 3's service centres and have it reconfigured.

There is a '3' service centre in Mongkok operated by iTouch, and it's not usually busy.

[lwclam]

I don't like "3"
they always reconfing the machine to fit their service
did not allow users to change.

[Mesquire]

Ditto

That's why we are both using Smartone :D

[ione]

You may need to take your unit to one of the 3's service centres and have it reconfigured.

There is a '3' service centre in Mongkok operated by iTouch, and it's not usually busy.

Thanks for your advice. But I have called '3' hotline for three times and asked for three operators to get help. They told me to call Dopood for fixing the problem since the device was not bought at their shop. And I just want to have a setting alternative to solve the problem and prefer not to bring my device to their centre. Anyway, thanks for everybody.

[Mesquire]

No one here mentioned anything about calling the hotline for help. If it is indeed a matter of reconfiguring your D810, just move your lazy a** down to the service centre and let them take look - they don't differentiate or discriminate whether you bought the unit from '3' or not. I took a friend's D810 bought from CSL 1010 last month (he had a massive corporate discount) to have it reconfigured for his '3' phone SIM and it took only 20 mins!

[ione]

No one here mentioned anything about calling the hotline for help. If it is indeed a matter of reconfiguring your D810, just move your lazy a** down to the service centre and let them take look - they don't differentiate or discriminate whether you bought the unit from '3' or not. I took a friend's D810 bought from CSL 1010 last month (he had a massive corporate discount) to have it reconfigured for his '3' phone SIM and it took only 20 mins!

Problem solved at last. Let's share the solution. I just need to remove the sim card before I proceed the hard reset. After that, I can enter into the 3 portal. Thanks for everybody and you may share this technique to others if they have the same problem.