ActiveSync 4.5, two computers: "Set up a sync partnership" again and again

[marsal]

Hi,
I synchronize My WM6 O2 Orbit at home and work using ActiveSync 4.5. I sync only with these two computers.
After connection, the "Set up a sync partnership" dialog occurs forcing me to delete old partnership (with the same "right" computer) and creating the new partnership.
I have even tried to delete both partnerships and starting from e.g. the first one at work, and second at home, but the problem repeated.

Maybe I was not lucky, but my search for a solution was not successfull. Any help please?

[walshieau]

Hi,
I synchronize My WM6 O2 Orbit at home and work using ActiveSync 4.5. I sync only with these two computers.
After connection, the "Set up a sync partnership" dialog occurs forcing me to delete old partnership (with the same "right" computer) and creating the new partnership.
I have even tried to delete both partnerships and starting from e.g. the first one at work, and second at home, but the problem repeated.

Maybe I was not lucky, but my search for a solution was not successfull. Any help please?

the only thing i can think of is deleting all partnerships on both machines with activesync installed etc... but you cannot sync the inbox with two machines.. only one..

[marsal]

the only thing i can think of is deleting all partnerships on both machines with activesync installed etc... but you cannot sync the inbox with two machines.. only one..
Well, as I had written, I did without success. Btw I do not need to synchronize inbox at all...
Just guessing still, but I have noticed today that Device name (Start/Settings/System/About/Device ID) chagned at the beginning of the ActiveSync with the "second" computer. What does this mean - PC should not change Device name??

[marsal]

Dear community, as I am a bit mad regarding the issue not solved for me, I'd like to ask you again for help.
Two things are in my mind:
- Windows XP / Windows 2000 issue: at home I have Windows XP, at work Windows 2000. Could here be an issue?
- Localizations. Could different language versions of ActiveSync cause the issue (because of different folders names?). Currently I have english WM6 Dopod, but both Windows XP and Windows 2000 are Czech version. Could here be the problem?
- Security rights. At work, I am not the local administrator of the computer. Well, but using ActiveSync 3.8 with PPC 2003 was without problem, without partneship loss at the same machine
Thank you for any direction.

[MicTh]

Dear community, as I am a bit mad regarding the issue not solved for me, I'd like to ask you again for help.
Two things are in my mind:
- Windows XP / Windows 2000 issue: at home I have Windows XP, at work Windows 2000. Could here be an issue?
- Localizations. Could different language versions of ActiveSync cause the issue (because of different folders names?). Currently I have english WM6 Dopod, but both Windows XP and Windows 2000 are Czech version. Could here be the problem?
- Security rights. At work, I am not the local administrator of the computer. Well, but using ActiveSync 3.8 with PPC 2003 was without problem, without partneship loss at the same machine
Thank you for any direction.


About Active Sync: your can nok cyn WM6 with Active Sync below version 4.5 (as far as i know)

I dont think the different languages is a problem (i´m running WM6 eng.) on my phone and sync with Windows Vista (Danish)

I dont think activesync is prepared to sync with different computers, unless you remove the connection every time.. (but i´m not sure)

[Matzix]

I have noticed today that Device name (Start/Settings/System/About/Device ID) changed at the beginning of the ActiveSync with the "second" computer. What does this mean - PC should not change Device name??

That sounds familiar to me: Syncing with two computers and one Exchange Server worked well for some weeks, but suddenly I had the same problem. The solution was to remove the partnership information manually (i.e. not via ActiveSync, but by editing the registry). As far as I can remember, it was sufficient to do this on the PC. Locate HKCU/Software/Microsoft/Windows CE Services/Partners and remove the correponding Entry. Also I had seen, that there is a Key called Tombstone, which was set for the device and which I had to remove (Is it sufficient just to remove that entry?). Maybe someone can write some line regarding the meaning of that entry?

I hope this points you towards the solution of that problem. I can not remember what exactly I did, but maybe you can write it in detail once you've managed it?

Good Luck,
Matzix

Edit (25.7.): You also have to remove the old repl.dat in your application data folder (e.g. C:\Dokumente und Einstellungen\User\Anwendungsdaten\Microsoft\Activ eSync\Profiles\Orbit\repl.dat) and the folder having the same name as your device. Reason: If that folder exists, ActiveSync assumes that an active partnership with another device having the same name exists and renames the new device...

[BigDede]

Im having same problem using activesync 4.5 with my office and home computer to sync my HTC Athena WM6. Everytime activesync is requesting new partnership.
Im tired of doing that everytime and having duplicates in my data, its driving me crazy.
I didn't have this problem with my QTEK 2020i WM2003SE, using ativesync 4.1 on my office computer and activesync 4.5 on my home computer ...
It worked perfectly ...

[palmpalm2004]

Same problem here. Does anyone have idea on this? :confused:

[BigDede]

Im becoming Crazy :mad: , have tried many things but nothing works.
I have however discovered something interesting that might us start working on to find a solution, so here it is guys:

Last Friday in the office, I uninstalled activesync on my laptop, ran CCleaner to clean the windows 2000 registry, then verified that keys listed in post #6 have been deleted. I reinstalled ActiveSync on the laptop, then after deleting all created partnership on the HTC X7500 (with both home and office), I started a clean new partnership on office laptop and synced all my data.
I checked that the new partnership was created correctly under HKCU/Software/Microsoft/Windows CE Services/Partners and Tombstone key as well.
I went home for the week end and did an uninstall of activesync on my Win XP desktop, run CCleaner and made sure keys from post #6 are deleted. Then started a new sync partnership to sync all my data and everything is ok until now.
I checked that the new partnership was created correctly under HKCU/Software/Microsoft/Windows CE Services/Partners and Tombstone key as well.

On monday, I pluged my HTC to the USB of my Win 2000 laptop hoping that it will work fine, and bad surprise, it has asked me again for a new partnership, which means it did not recognised the device as a partner already synced. :(

What I noticed is that activesync on the laptop have deleted automatically the old partership: :confused: "File -> Mobile Decie" is grey as well as "File -> delete Mobile Device". These options are normally not greyed when an existing partership is done previously. And activesync is displaying "No partnership" ...
Normally activesync keeps all partnership with other devices (if you sync many devices with same computer) which means here that activesync detected it is the same device and deleted older partnership

Another surprise is in the registry where under HKCU/Software/Microsoft/Windows CE Services/Partners, there is no partnership anymore :confused:
Even worse, under C:\Documents and Settings\Administrator\Application Data\Microsoft\ActiveSync\Profiles, there is no profile anymore, it has been deleted


On the HTC device, both partnerships still exist with last date/time they have been synced ....

I can't understand why the partnership on win2000 have been deleted

I'll do a new partnership with the win2000 laptop and see if partnership on WinXP desktop will be deleted. will update later

If any experienced user can help us here, it will be really appreciated ..

[BigDede]

what is weird also is that when I connect the HTC to the win2000 laptop to sart a new partnership it open the window asking me to delete one of the 2 already established partnership (that confirms both partnership still exist on the device but not recognised by the laptop, and worse, it has been deleted on the laptop)

I've attached 2 screen shots
u can see both existing partnership on the first one, and the greyed option for "Mobile Device" and "Delete Mobile Device" on the second one

[BigDede]

Im starting a new sync partnership with the win2000 laptop, of course I have deleted the "Office Laptop" partnership on the first activesync screen, then set the items I want to sync, and completed the partnership.

now I have "repl.dat and user.sdf" under C:\Documents & Settings\Administrator\Application Data\Microsoft\ActiveSync\Profiles\HTC_X7500

I have also a new 37a81889 key under HKCU/Software/Microsoft/Windows CE Services/Partners which means a new partnership has been created on this compter.

[jontymisra]

This no partnership BS happens to me whenever I try syncing with bluetooth on my laptop to my Artemis. NEVER WORKS!

End up using the usb connection, the damn bluetooth never ever works.

[BigDede]

This no partnership BS happens to me whenever I try syncing with bluetooth on my laptop to my Artemis. NEVER WORKS!

End up using the usb connection, the damn bluetooth never ever works.


You mean syncing your Artemis via bluetooth to only one PC does not work??

Because I have USB and Bluetooth both fine with one PC only, but not 2 PCs ...

[marsal]

Hi, back from holiday and nice to see that at least I am not alone with the problem still not solved for me...
Is there a way to approach an official ActiveSync support at Microsoft or what could we do...?
Isn't this issue with WM6 + Activesync 4.5 + Comp1=Win2000 + Comp2=WinXP? Or this occurs to anybody when e.g. both computers have WinXP?

[BigDede]

Hi, back from holiday and nice to see that at least I am not alone with the problem still not solved for me...
Is there a way to approach an official ActiveSync support at Microsoft or what could we do...?
Isn't this issue with WM6 + Activesync 4.5 + Comp1=Win2000 + Comp2=WinXP? Or this occurs to anybody when e.g. both computers have WinXP?

We need to go check Microsoft site to see if we can request support.
We have to specify that we are many facing this problem.
I didn't had a problem with my WM2003SE device + ActiveSync 4.2 on Win2000 + ActiveSync 4.5 on WinXP so im not really sure ...

[BigDede]

check this

http://www.mobileviews.com/blog/2007/02/17/activesync-45-ate-my-device-partnerships/

[marsal]

Confirmed, the same computers but WM2003SE + ActiveSync 4.2 = no such problems.
Still the question - is it or is it not a Win2000 / Win XP (or two other different win systems mix at the two computers) issue?

[palmpalm2004]

Not sure. But my scenario is WM6, WINXP, WIN2000 and Mail Push.
Actually, I used WM2003SE and WM5 with same PC and Activesync 3.8/4.2 but no problem at all.

[BigDede]

I confirm same behavior yesterday night on my home WinXP desktop. http://smilies.sofrayt.com/%5E/t/pissed.gif
Very strange actually, open your folder C:\Documents and Settings\Administrator\Application Data\Microsoft\ActiveSync\Profiles where you have your already created profile, and you will see it disappear while ActiveSync is retreiving settings from your pocket PC. Then ActiveSync will create a new profile under same folder while in same time ActiveSync will ask for a new partnership. http://smilies.sofrayt.com/%5E/t/boom.gif

I don't know if activesync on PC1 is deleting the profile (after doing a second partnership with PC2) or is it the pocket pc whos deleting...
If there is a brave volunteer to hard reset his device and try to see if same behavior exist (cause im not so brave :D ), at least we will know if its coming from the pocket PC or ActiveSync 4.5 and will direct our troubleshooting in the good sense.

I tried by the way to save the existing profile on a different location, and after its deletion, I diconnect the pocket PC and copied back the profile under C:\Documents and Settings\Administrator\Application Data\Microsoft\ActiveSync\Profiles, but this didin't help neither, which sounds logical for me as the partnership is deleted in the windows registry as well .... http://smilies.sofrayt.com/%5E/q/bawling.gif

[deechte]

I can confirm having this problem in the following situation:
E-ten M700 PPC with WM6, desktop PC1 with WinXP prof., laptop PC2 with WinXP prof.

So this is not an XP/2000 problem. I used to sync just fine with both PC's when I was using WM5 on my PPC and activesync 4.2 on both PC's.

It's driving me crazy!

[BigDede]

Guys, after going again through that thread I have noticed that all people posting on that thread (having this problem) are using devices with WM6 running (with Device originally running WM5)

- marsal : O2 Orbit running WM6 (originally WM5)
- deechte : E-ten M700 running WM6 (originally WM5)
- BigDede : HTC X7500 running WM6 (originally WM5)
- jontymisra : HTC Artemis running WM6 ??? (originally WM5)
- palmpalm2004 : O2 Atom WM6 (originally WM5)

So 2 options here:
1 - Either WM6 does not support sync with 2 different devices (which Im not sure as my colleague have a HTC s710 WM6 smartphone and he can sync correctly with 2 PC)
2 - for must of us we have upgraded to non official WM6 ROM, hence these versions might have some bugs to be corrected

Can you pls confirm that all of you running WM6 have upgraded with non official ROMs??

[palmpalm2004]

Sure. I'm using O2 Atom Life with Chinese WM6 ROM which was downloaded from official site. Actually, the problem is not happened on day one. It's suddently happened. :mad:

[BigDede]

palmpalm2004, maybe it happened when you upgraded to ActiveSync 4.5??
ActiveSync 4.2 works fine with WM5, but WM6 I think works only with ActiveSync 4.5 (correct me if Im wrong)

It will be interesting to know if somebody using a WM5 device is having same problem ...

[BigDede]

we can request support to Microsoft bu it cost 199£ + VAT http://smilies.sofrayt.com/%5E/v/hairraise.gif

http://support.microsoft.com/oas/default.aspx?LN=en-gb&gprid=12505&c1=509&x=12&y=13

[marsal]

Can you pls confirm that all of you running WM6 have upgraded with non official ROMs??
Well, I have upgraded with WWE Dopod Rom, which seems to be "official"

[aldaweb]

Can you pls confirm that all of you running WM6 have upgraded with non official ROMs??

I seem to have the same problem with O2 Orbit WM6 official upgrade from O2 UK

Active Sync 4.5 on Win XP
WMDC on Vista

synced to WM6 after upgrade then to WMDC on laptop and had to delete partnership on XP before it would re-sync. Also device ID got changed.

[BigDede]

I seem to have the same problem with O2 Orbit WM6 official upgrade from O2 UK

Active Sync 4.5 on Win XP
WMDC on Vista

synced to WM6 after upgrade then to WMDC on laptop and had to delete partnership on XP before it would re-sync. Also device ID got changed.

After all these posts Im suspecting a WM6 bug. All other forums I saw, related to that problem are also users with devices runing WM6
I'll try some more tricks tonight and will update you

[marsal]

I'll try some more tricks tonight and will update you
Thanks a lot for the effort.
Maybe a minor hint - what I have noticed today coming from work to home: At home I had in C:\Documents and Settings\salym\Application data\Microsoft\ActiveSync\Profiles\ a subdirectory called WM_salym1, but from work I came with WM_salym device id.
Well, frankly I am not completly sure (and sorry for such stupid post), but if I have noticed well, the directory was renamed to WM_salym (possible???) and then the obvious new partneship dialogue has occured. After I deleted the old partnership, the empty WM_salym subdirectory remained (!) which would cause device ID change, but after deleting the subdirectory manually before new partnership setup the WM_salym device ID remained unchanged.
But from me the next step will be tomorrow after going back to work...

[BigDede]

The directory name is linked to the Device ID you set under Start -> settings -> system -> about

So if activesync is changing the Device ID (as you can see in previous posts) that is normal that it has changed the name of the directoty under
C:\Documents & Settings\Administrator\Application Data\Microsoft\ActiveSync\Profiles\

I have created by the way a new thread on the Microsoft Windows Mobile Official forum
https://forums.microsoft.com/WindowsMobile/ShowPost.aspx?PostID=2005086&SiteID=65
So you might go guys and post there as well so we can hope getting an answer from Microsoft soon

Cheers

[BigDede]

http://www.mobileviews.com/blog/2007/02/17/activesync-45-ate-my-device-partnerships/ (http://www.mobileviews.com/blog/2007...-partnerships/)
http://discuss.treocentral.com/showthread.php?p=1330187 (http://discuss.treocentral.com/showthread.php?p=1330187)
https://forums.microsoft.com/WindowsMobile/ShowPost.aspx?PostID=2005086&SiteID=65 (https://forums.microsoft.com/WindowsMobile/ShowPost.aspx?PostID=2005086&SiteID=65)

[palmpalm2004]

Hi BigDede, the problem was happened after 2 months normal operations with Activesync 4.5...

[BigDede]

All

pls try doing the following and let me know the outcome

Start -> Settings -> Connections -> USB to PC and uncheck "Enable advanced network functionality"

[marsal]

All

pls try doing the following and let me know the outcome

Start -> Settings -> Connections -> USB to PC and uncheck "Enable advanced network functionality"

Sorry, no help, I have this unchecked for a longer time.

[BigDede]

Things are going worse for me
when I connect my device to my home XP computer, after few seconds the home computer freeze

[BigDede]

Hi BigDede, the problem was happened after 2 months normal operations with Activesync 4.5...

PalmPalm2004, if the problem appeared after 2 monthes using activesync 4.5 and WM6, then this means it's a conflict with a SW you have installed after upgrading to WM6 ...

Im pissed off with this problem so I decided to go for a hard reset, and ActiveSync works fine on both computers now. I can switch from Home to Office computer without any problems. This confirm its a SW conflict we had installed that is causing the issue ...

[marsal]

This confirm its a SW conflict we had installed that is causing the issue ...
OK, BigDede, thanks a lot, also came to my mind and I perhaps will follow your way...
But could you please indicate what software from the following list had you installed? Could I suggest even a small poll to others here - this might point to the problematic SW.
So below is the list of my installed software. I indicate * for "SW nearly sure not the problem" and ? for SW I suspect first that MIGHT cause the problem. Please could you and others tell what SW from the list below you use?

Mobipocket.com Reader ?
WebIS FlexWallet 2006 ?
Cyberon Voice Dialer
Spb Weather
BatteryStatus
Pocket e-Sword
Microsoft SQLCE 2.0
WM5torage
HandyShopper
Inesoft Address Book
TomTom Navigator
Resco Keyboard Pro
Total Commander
AE Software AEKMap
Pocket Informant 2007
SKTools
Resco Audio Recorder
AE Button Plus
VJPhoneTools *
BeeLineGPS *
WMA Profiles for Windows Mobile *
Stowaway Keyboard and Mouse Driver *
Spb Imageer *
MT Software TodayAgenda *
Cai Systems cLaunch *
HTC X Button 1.51 *
Efficasoft Mobile Express Connector trial *
myMobile *



Formerly installed, uninstalled now (yes, I know that relicts of these might also be the cause):
Jeyo Mobile Extender
SPB Plus
SPB Diary
... and many others

[BigDede]

my reply

Mobipocket.com Reader ? No
WebIS FlexWallet 2006 ? No
Cyberon Voice Dialer Yes
Spb Weather Yes
BatteryStatus No
Pocket e-Sword No
Microsoft SQLCE 2.0 No
WM5torage Yes (version 1.73)
HandyShopper Yes
Inesoft Address Book No
TomTom Navigator Yes
Resco Keyboard Pro Yes
Total Commander No
AE Software AEKMap No
Pocket Informant 2007 No
SKTools Yes
Resco Audio Recorder No
AE Button Plus Yes
VJPhoneTools * No
BeeLineGPS * No
WMA Profiles for Windows Mobile * No
Stowaway Keyboard and Mouse Driver * No
Spb Imageer * No
MT Software TodayAgenda * No
Cai Systems cLaunch * No
HTC X Button 1.51 * Disabled
Efficasoft Mobile Express Connector trial * No
myMobile * No

Jeyo Mobile Extender Yes
SPB Plus No
SPB Diary Yes

[pls60]

How do you do a "hard reset" on a Motorola Q? What does a "hard reset" do? What will I lose. Thanks.

[BigDede]

How do you do a "hard reset" on a Motorola Q? What does a "hard reset" do? What will I lose. Thanks.

I don't know how to do a hard reset on a Motorola Q, read the user manual, the info should be there. You will find it probably also in Start -> Settings -> System -> Clear Storage (to be checked)

Doing a Hard reset will format the storage on your device, which means u will loose all your installed applications, Calendar contacts and SMS data ... Everything stored on SD card will not be lost..

[marsal]

my reply

Thanks, BigDede. I have tried to uninstall several "Yes" programs but without success.
Well, well, so also the hard reset and after it PDA synchronizes now with two computers correctly. So reinstallation starts...

[marsal]

Just a wrap-up: unfortunately we haven't found any other solution but hard reset and reinstallation. After reinstallation everything works fine.
Thanks to all anyway (esp. BigDede), I'll be for more than a week offline, who knows, maybe somebody (Microsoft?) will come with a more sophisticated solution.

[deechte]

Here's my list. By the way, I have an official ROM on my E-ten M700

Mobipocket.com Reader ? No
WebIS FlexWallet 2006 ? No
Cyberon Voice Dialer Yes
Spb Weather No
BatteryStatus No
Pocket e-Sword No
Microsoft SQLCE 2.0 No
WM5torage No
HandyShopper No
Inesoft Address Book No
TomTom Navigator No
Resco Keyboard Pro No
Total Commander Yes
AE Software AEKMap No
Pocket Informant 2007 Yes
SKTools No
Resco Audio Recorder No
AE Button Plus No
VJPhoneTools * No
BeeLineGPS * No
WMA Profiles for Windows Mobile * No
Stowaway Keyboard and Mouse Driver * No
Spb Imageer * No
MT Software TodayAgenda * No
Cai Systems cLaunch * No
HTC X Button 1.51 * No
Efficasoft Mobile Express Connector trial * No
myMobile * No
Jeyo Mobile Extender No
SPB Plus No
SPB Diary No

I have tried deleting all the partnerships from the PPC and both PC's and recreating them, but that doesn't work either.

[deechte]

Are any of you trying to sync to a PC that is part of a windows domain?

When I try to sync my device to my computer at work the device-id always gets changed to WM_ws. "ws" was never a name I gave to the phone myself, so it must be gotten from the computer. On my computer at work I am user "ws", and it's connected to a windows domain. Can this have anything to do with it?

[BigDede]

Well I had exactly same behavior at work, my computer is part of a domain and I am admin on it.
It changes my PDA name to WM_AdministratorX where X is a number.
After I hard reset, the first thing I did is I synched my PDA with both computer, setting the name I want on the PDA and then I never faced any problem again. Also the name of PDA was displaying correctly in ActiveSync.
Since I've been reinstalling all my applications one by one, and testing. I also do backup using SPB or Sprite backup at different levels, so I can perfomr a fallback is case I face again a problem.

Hope this will help you but I recommend you go for a hard resest and start a clean new installation. you will save yourself time, beleive me ...

[deechte]

Thanks! I guess I have no choice... :(

[awilgus]

I had been happily syncing with two PCs for some time (PC: XP Pro, PPC: Dell Axim x51v) , and then this issue popped up randomly. It seemed to have been related to an installation of Missing Sync, but it has also turned up with other PPCs I manage at work (HP 2490) that did not have Missing Sync. The main installed apps that I had put on them were MemMaid (to counter a bug wherein the Odyssey client stacked the notification queue with endless duplicate tasks), and one that required Microsoft 2.0 Compact Framework and SQL Server Mobile 2005. It may also have coincided with the DST change fix that I had to install to keep up with Congress.

I have not yet hard reset and re-installed...

Anymore info on possible offending add-ons?

[almandine]

Hi there. I don't have an XDA PDA, I've got a HP iPaq, but I have experienced exactly the same problems with partnerships as you all. I haven't upgraded to WM6, I run WM5. I have had this problem for about a year and beleive me I have tried everything including a hard and clean reset (different processes on an iPaq). Nothing has worked. I have looked and subscribed to forums all over the net and still the problem remains unfixed. HP have not been able to solve the problem. There is a small, but growing band of iPaq users out there just as frustrated as you all.
Just this week I thought I had the probmlem solved, I upgraded to windows vista ultimate, installed windows device centre and low and behold I was able to sync with both my work pc and home pc... for two days. My home PC (vista) now changes the device id. Yesterday I changed it back to what it should be before syncing at work and it worked. However, today my home PC recognises my pda but won't sync.
I am off now to search and try to figure out why vista changes my id name. Hey ho, life is never easy.:cool:

[Choche]

Guys,

it looks like there is a solution to the problem.
In addition to what was stated above (deleting the entries in

\HKCU\Software\Microsoft\Windows CE Services\Partners and
\HKCU\Software\Microsoft\Windows CE Services\Tombstone

on both machines) on the handheld device you also have to delete the two entries under

\HKLM\Software\Microsoft\Windows CE Services\Partners

P1 and P2.

As far as I have noticed you have to do a double synchronization (plug in Usb, let it do the works, unplug and replug) on the first machine, reset the device, and then do the same thing on the second machine. After that synchronizing should work normally.

Could it be that easy? Will keep you posted!

cheers

Choche

EDIT:

I confirmed the hole thing does work after rebooting both machines and the handheld device and successfully synchronizing afterwards. BTW: I am using the T-Mobile WM6 Firmware and the problem only occured since I upgraded to WM6. Both machines that are sychronized are running on XP, one is my home computer and one is my company notebook. So - I would say there is no need to do a hard reset anymore, still I wonder, why a reinstall of activesync 4.5 does not fix the problem. Hope, the trick helps!

[jeecojeeco]

Hi Choche:

Thank you for posting a solution to the problem with having reestablish partnerships every time you switch computers.

I have been having this problem for the past week and it wastes a lot of time.

I do have question and I hope that you anyone else who has experience with fix can reply.

When you make those modifications to the registry are you deleting the values or delete the entire registry item? In other words:

Under partners on my office computer, I have two folders for 2 PPCs that I sync. Right now, only my ATT Tilt is having the problem. There are many things that I could delete, but I don't want to do that unless I know exactly what to delete.

Same for tombstone. Lots have things there and many opportunities to delete the wrong thing.

Can you guide me a little?

[deechte]

Same for tombstone. Lots have things there and many opportunities to delete the wrong thing.
I suggest you make a backup of your device and try it. Then you can always restore your old state.

I can't try it out myself, cause I was forced to do a hard reset and don't have the problem anymore.

[Choche]

Jeechojeecho,

Am I getting you right? You have the problem syncing two handhelds with a single office computer? I'm not sure whether my procedure works in this case. I deleted the subkeys in the mentioned branches of the registry, not the keys themselves. As my pre-contributor stated I would make backups of the PPCs and a backup of the office-pc registry entries in order to roll back in case everything fails.

Good luck with your try, since I did the trick I do not have any problems syncing my to desktops and the mobile device.

cheers
choche

[DrakkoFR]

Same problem for me with aje rom 1.9. I tryed BB and the problem was here after 2 days...

What is strange is that if the computer ask me for a new partnership, I just soft reset and then the activesync works !

[jeecojeeco]

Choche:

Thanks. Forget about the thing regarding two handhelds. Only one of the handhelds is having the continual issue with having to repartner everytime I sync with home and then sync with office and vice versa.

In other words, the problem I've been having is identical to what everybody else in this thread has been describing.

In any event, I will back everything up and then try this my home and office PCs AND my handheld.

Thanks again,
jeecojeeco


Jeechojeecho,

Am I getting you right? You have the problem syncing two handhelds with a single office computer? I'm not sure whether my procedure works in this case. I deleted the subkeys in the mentioned branches of the registry, not the keys themselves. As my pre-contributor stated I would make backups of the PPCs and a backup of the office-pc registry entries in order to roll back in case everything fails.

Good luck with your try, since I did the trick I do not have any problems syncing my to desktops and the mobile device.

cheers
choche

[jeecojeeco]

I did whatChoche suggested, but with one slight deviation:

1) Deleted all subfolders under partners in both XP PC and PPC at my office (see Choche's entry and be careful to back up everything and not delete the actual keys)
2) DID NOT delete anything under Tombstone. The entry there seemed to be default, so I left it alone.
3) Soft reset PPC.
4) Reestablish partnership and sync.

THEN, go home and do everything the same way on the home computer, including reestablishing partnership and syncing.

Next day, I returned to the office and plugged my sync cable in and voila...no more Activesync Wizard telling me to delete my partnership!

That evening...I returned home and plugged in my sync cable and voila...same thing...everything normal!

Thanks to Choche and everybody before him who, like Edison, went through the ordeal of many iterations before arriving at the solution.


Choche:

Thanks. Forget about the thing regarding two handhelds. Only one of the handhelds is having the continual issue with having to repartner everytime I sync with home and then sync with office and vice versa.

In other words, the problem I've been having is identical to what everybody else in this thread has been describing.

In any event, I will back everything up and then try this my home and office PCs AND my handheld.

Thanks again,
jeecojeeco

[Choche]

Good you fixed the problem my way, without having to hard-reset (that was a fear of mine when I tried out...)

cheers
Choche

[devicenull]

Gave it a try this weekend on my Mogul and no joy. It did hang up during the initial sync on the first PC so maybe that was the problem. I think I may try it again during my downtime over the holidays and if I doesn't work then, maybe I'll hard-reset and re-install everything.

[jeecojeeco]

I just wanted to let everybody know that Activesync partnerships are still exhibiting normal behavior 5 days after I implemented Choche's Solution.

All syncs between home and office computers have been proceeding normally.

Extra bonus: I had noticed bad behavior of some of my apps during the couple of weeks that I had to constantly create new partnerships. A notable case was Natara's Daynotez. I thought the problems were unrelated to the Activesync problem. But after I applied Choche's solution, I noticed that troublesome apps when back to working smoothly.

[Bejito007]

It seems the answer has already been given. Another possible solution handed to you by someone who knows little to nothing about all that technical stuff: why not have your device synced with your homepc the normal way and synced as a guest on your work pc?

[jeecojeeco]

Great idea...if if I have the problem happen again, I'll give your "guest" solution a try.

[ceymz]

Hi,
I was wondering if there is a guaranteed solution for this problem yet? I have a touch cruise with the original ROM (WM 6) and am experiencing the same issues with activesync 4.5 on two XP computers. I was able to sync fine for about a week or so, then it was into this crazy cycle of new partnerships. I haven't even really had a chance to install much SW, so I don't think the problem is there.

Thanks!!

[ceymz]

Anyone still experiencing this issue?

[dieterpapa]

Yes, I'm currently struggling with that issua, after having upgraded my Athena to AP4.0
With AP 3.0 I didn't have serious problems to sync with 2 PCs, however the 2nd partnership was always a little bit more fragile...
Now with AP4.0 installed it's not possible to sync the 2nd PC (Laptop). It won't even install a connection between Athena and Laptop.
When opening file explorer on the laptop you can't access the Athena.

Will now test the workaround posted in the thread.

Dieter

[graphixxx]

Hi Choche,
I have the same issue as u with dual PC synching to one handheld - will u be able to let me know if deleting subkey meant deleting the 2 folder "51522a1f" and "ffffffff" as shown in the screenshot I've attached?
Sorry for the qns as I'm not familiar with registry...


Jeechojeecho,

Am I getting you right? You have the problem syncing two handhelds with a single office computer? I'm not sure whether my procedure works in this case. I deleted the subkeys in the mentioned branches of the registry, not the keys themselves. As my pre-contributor stated I would make backups of the PPCs and a backup of the office-pc registry entries in order to roll back in case everything fails.

Good luck with your try, since I did the trick I do not have any problems syncing my to desktops and the mobile device.

cheers
choche

[Choche]

Yes, those were the folders I meant. Just to be on the safe side of things I would consider creating a backup first, though.

cheers
Choche

[graphixxx]

Hi Choche,
Thanks it works perfectly!! :D

[jeecojeeco]

While it is somewhat of a hassle, I have had to restore my partnerships only a couple of times over the six months, using the original procedure outlined by Coche.

Each time it was worked perfectly.

P.S. I can't imagine how the 97% of the general population who don't have access to this information are dealing with this.

[speakerphone]

wow, i'd just given up using my polaris on 2 XPs.
even so, that you still have to re-fix it a couple of times over six months is unacceptable. AS4.5 is so old, I guess ms introduced this bug to force XP to upgrade to vista that doesn't use AS.

[philzgr8]

Guys,

it looks like there is a solution to the problem.
In addition to what was stated above (deleting the entries in

\HKCU\Software\Microsoft\Windows CE Services\Partners and
\HKCU\Software\Microsoft\Windows CE Services\Tombstone

on both machines) on the handheld device you also have to delete the two entries under

\HKLM\Software\Microsoft\Windows CE Services\Partners

P1 and P2.

As far as I have noticed you have to do a double synchronization (plug in Usb, let it do the works, unplug and replug) on the first machine, reset the device, and then do the same thing on the second machine. After that synchronizing should work normally.

Could it be that easy? Will keep you posted!

cheers

Choche

EDIT:

I confirmed the hole thing does work after rebooting both machines and the handheld device and successfully synchronizing afterwards. BTW: I am using the T-Mobile WM6 Firmware and the problem only occured since I upgraded to WM6. Both machines that are sychronized are running on XP, one is my home computer and one is my company notebook. So - I would say there is no need to do a hard reset anymore, still I wonder, why a reinstall of activesync 4.5 does not fix the problem. Hope, the trick helps!
Congratulations on finding this fix. I have to say after wrestling with this issue for so long I was a bit skeptical but willing to try anything. I can finally use my Treo 750 the way it was intended and no thanks to the people at Microsoft. I'm totally stunned at their inaction on what is clearly a major issue. From what I've seen they barely even recognise the existence of this issue despite the fact that it likely affects a huge number of users. Again,... Well done!

[philzgr8]

wow, i'd just given up using my polaris on 2 XPs.
even so, that you still have to re-fix it a couple of times over six months is unacceptable. AS4.5 is so old, I guess ms introduced this bug to force XP to upgrade to vista that doesn't use AS.
Given that the issue existed on my Vista Ultimate PC upgrading would have no effect I'm afraid to say.