SIM CARD Stuck inside AMEO! help

[spacecat]

I have been having a battle with T Mobile ever since the day i got my ameo. I was having a problem getting the sim to register so after looking at the little picture of the simcard with the arrow under it I gently pushed it down a bit thinking it may 'Click' in like a memory card.

Unfortunately the simcard just kept moving and literally slid past the reader directly into the phone! and could not be removed.All you could see is the top edge at the bottom.
T mobile have said it was MY fault and voided my warranty but surely NO PHONE should allow this to happen.

A private phone repair shop has removed the simcard and said that nothing was broken inside the phone so therefore there was nothing in place to stop this happening.
I phoned HTC and the guy said that he could not push a simcard into the phone when he tried.

Has anyone else had this problem?

Has anyone got any advice on what i should do?

Its so annoying surely it is a manufacturing error to allow a card to go into a phone!

[Pyrofer]

My first Ameo wouldnt recognise any sim. I returned it and got a replacement.
If the sim is out of the phone now and its working (ie, you can put it in so it works) dont worry. If it still wont work, just report it (but dont mention it going inside) as a broken phone, DOA. They will replace if its brand new, they HAVE to directly replace it up to 14 days after purchase.

[spacecat]

this all happened 30 days ago!

the phone has been to tmobiles repair people and to this private firm who have removed it.

its a long long story :(

i dont want anyone to mess up their phone but i would like to know if anyone can push their simcard past the sim reader.

I am going to argue that it is a manufacturing error not my fault as the HTC tech person said his ameo/advantage would not allow this to happen.

[Digital.Diablo]

IMHO The Simcard holder is absolutely awful in the Ameo. Its not entirely obvious the first time which way in it should go and I found that it will take a card the wrong way (upside down). And once its in, its pretty darn hard to remove it again. Just glad I've not had these issues.

[apd]

First - if the problem happened in the first 14 days (never mind how long ago that is now), T-Mob should replace it. I have found you have to argue with them but eventually they give up.

If not, did you not get the T-Mobile insurance? If so, make a claim for accidental damage?

[spacecat]

i didnt take out insurance, so i guess i will have to argue my case.
i should get it back today so i will take it from there.
my missus even offered to join TMOBILE so i could get another phone as my bday present! but thats gonna b a last resort.
Basically the phone should not allow this to happen IMO

[apd]

Basically the phone should not allow this to happen IMO

I agree - and it is an odd design (as is the flap which covers the relevant slots). Good luck.

[spacecat]

well looks i have have had a result!

I got it back to day and its now working , however its a bit scratched

Tmobile are going to replace the handset!

[Pyrofer]

Glad to hear they are finally doing the right thing. I was going to say, persist.
But its sorted now, so you can finally relax and enjoy your phone.

[spacecat]

cheers for that chaps i was getting a bit stressed about it all!

i have been streaming live Tv via ORB on my high speed unlimited connection , SUPERB!