Why Can't I get ActiveSync to work in WM6

[brucewilsonpa]

Prior to upgrading my Advantage X7500 to WM6 it synchronized with both WinXP and Vista w/o a problem. Since I upgraded to WM6 I've had virtually no success getting my X7500 to sync with either OS. Must be a setting I've got messed up or something. I'd welcome suggestions to resolve this.

[xmen06]

Try to go on setting connection usbtopc and disable advanced network functionality and ok :)

[brucewilsonpa]

Thanks -- I tried that but it had no effect. Even did a hard reset and was able to get it to sync to Win XP (very slowly) but when I restored my backup I'm stuck again with it sitting w/o syncing, or giving a synchronization error. Problem is there's no help when this happens -- just the troubleshooter but that doesn't find anything wrong.

[leoni1980]

Thanks -- I tried that but it had no effect. Even did a hard reset and was able to get it to sync to Win XP (very slowly) but when I restored my backup I'm stuck again with it sitting w/o syncing, or giving a synchronization error. Problem is there's no help when this happens -- just the troubleshooter but that doesn't find anything wrong.

stupid question perhaps but are you using the latest Activsync?

Wm6 doesn't work with A/S on older versions, though if you could sync very slowly this is unlikely to be the problem.

It could be that one of the programs you are attempting to re-install is incompatible with WM6, or that the backup file (if you are using software other than A/S to reinstall your data) is corrupted in some way, though I'm not techy enough to know the ins and outs of this


If you have all your data backed up somewhere and haven't tried this already then uninstall Activsync from your pc and then delete the activsync folder from your program list:this folder contains the windows mobile drivers and would otherwise remained regardless of A/S being uninstalled. It worked for me when I couldn't get my Hermes to sync - though I've had no problems with the Athena (touch wood!)

Also have you tried on a different PC?



Regards

[brucewilsonpa]

stupid question perhaps but are you using the latest Activsync?

Wm6 doesn't work with A/S on older versions, though if you could sync very slowly this is unlikely to be the problem.

It could be that one of the programs you are attempting to re-install is incompatible with WM6, or that the backup file (if you are using software other than A/S to reinstall your data) is corrupted in some way, though I'm not techy enough to know the ins and outs of this


If you have all your data backed up somewhere and haven't tried this already then uninstall Activsync from your pc and then delete the activsync folder from your program list:this folder contains the windows mobile drivers and would otherwise remained regardless of A/S being uninstalled. It worked for me when I couldn't get my Hermes to sync - though I've had no problems with the Athena (touch wood!)

Also have you tried on a different PC?

Regards

Thanks for your detailed suggestions:

I've narrowed the issue down to syncing the calendar -- sometimes tasks and contacts sync -- the rest seem OK. I've searched MS forums and KB for the Support Code 86000107 that continually pops up when I try to sync in AS 4.5 -- to no avail.

Yes, I'm using Activesync 4.5 in WinXP and the WMDC (latest) in Vista -- I have the same problem in both. And I have tried AS 4.5 in another computer running XP -- same issue. What is bothersome is that I did not have this problem when I had the shipped WM5 version that came on the Athena, only since I upgraded the rom to WM6.

I ended up trying to hard reset and see if that would eliminate the problem -- it did improve the syncing (before I couldn't get it to sync anything, just sat there searching) but now I have this problem with the calendar (skips right over the contacts, calendar and tasks -- then syncs the other items).

I did a scanpst to find and repair any errors in my outlook file (there were some). I removed AS, deleted the AS folder as you suggested, reinstalled -- no change.

At this point I'm baffled -- obviously the phone is only marginally useful so I'm going to switch back to my Hermes for the moment. I just don't know where to look for possible solutions -- maybe when the "official" WM6 rom for the Athena is released on Wednesday, that will be different??? But, since my problem seems to be unique to me, I doubt it.

Thanks again -- I appreciate you help. Any more suggestions are certainly welcome.

[eagle 1]

It sounds as though maybe your outlook pst file is hosed. You might try...

Export your entire outlook data file to another pst file. Don't just move the pst file. make sure you export it (export file pick pst)

Delete everthing in your outlook data file on your pc and pda.

Sync your pda with an empty outlook file. If that works Then import your pst file from above to your pc and try to resync your PDA

sometimes this works when the pst file on the pc is somewhat corrupt...


Good Luck.

IS your tytn syncing ok with the same setup? Tytn wm6 or wm5?

[brucewilsonpa]

It sounds as though maybe your outlook pst file is hosed. You might try...

Export your entire outlook data file to another pst file. Don't just move the pst file. make sure you export it (export file pick pst)

Delete everthing in your outlook data file on your pc and pda.

Sync your pda with an empty outlook file. If that works Then import your pst file from above to your pc and try to resync your PDA

sometimes this works when the pst file on the pc is somewhat corrupt...


Good Luck.

IS your tytn syncing ok with the same setup? Tytn wm6 or wm5?


That seemed to solve the problem -- apparently, all my pst files were corrupted, perhaps from having synchronized them among the various drives I have them stored on. Fixed one with scanpst, then followed your recommended steps and I now seem to have a new pst file that does synchronize with my Athena.

Thanks for your help. I "hope" my problem is solved!!

BTW -- found that my Hermes would not sync either -- that confirmed the suspicion of the desktop pst file being corrupted.

[eagle 1]

That seemed to solve the problem -- apparently, all my pst files were corrupted, perhaps from having synchronized them among the various drives I have them stored on. Fixed one with scanpst, then followed your recommended steps and I now seem to have a new pst file that does synchronize with my Athena.

Thanks for your help. I "hope" my problem is solved!!

BTW -- found that my Hermes would not sync either -- that confirmed the suspicion of the desktop pst file being corrupted.

Glad I could help!

I hope your problems are now solved

[forj1]

I have a x7500 I bought off ebay but cannot activesync I have tried both usb and bluetooth but no luck. with USB the computer does not even see the device only charges it. with bluetooh I can ftp files and send notes,and contact info, but when I tried to bluetooth activesync the x7500 does not see the partnership, also when I go the bluetooth configurations on the computer to quick connect on bluetooth serial ports and select the x7500 it says the device does not support it.

I have tried changing the usb-pc off and on and no difference. I have even installed the usbsettings.exe and nothing also. I also have hard reset the device nothing is working. Any Ideas.

computers are xp (all threee of them) and the device is WM6
ROM AP TOUCH 3.0

James

[miterb]

Scanpst is completely hidden in Office 2007 and very hard to locate in Vista. Once I did find it and ran it, it appears to have cleaned up a lot of problems. It does no good for WMDC to tell you it has found an error as there is not even a hint as to where the problem lies. It just goes ahead and replaces all the files on your device with the ones on the computer (or vice-versa depending on your settings). I'm hoping this fix of about 134 problems in my pst file will keep things going for a while.
Brad

[dkreifus]

I am having the same problem with my work computer (XP). Everything syncs fine on my home computer (Vista). I upgraded my rom to DCD 2.2.1 ROM, and I keep getting the 86000107 error.

At work, we are using Outlook 2003/Exchange. I've created new profiles, uninstalled/reinstalled AS 4.5 countless times. I closed out the exisitng PST file..
I am stumped.
I'm trying it on a new computer tomorrow to identify where the problem lies. Anyone have any thoughts?

[kimcng]

I had the same problem and went through many steps like those posted in this forum. I'm going to show my steps to solve this problem without hard reset your phone.

1) When the phone is connected, at the phone ActiveSync setting delete the PC profile.
2) Unplug the phone from the PC.
3) Uninstall and then reinstall the ActiveSync or Windows Mobile Center.
4) At phone system setting -> About -> make sure there is a name ID. Without this the PC cannot identify the phone and thus cannot sync.
5) Set the USBtoPC with 'advance network..." enabled.
6) To the extreme, before step 3, go to PC windows\inf and remove infcache.1 (need to add in an administrators account and set the privilage to full control). That may remove old corrupted drivers.